101 to 125 of 554 ITSM Jobs in the UK excluding London

Experience mentoring or coaching student workers/young adults. Experience working with a team to plan and successfully implement projects. Additional technology certifications ( ITIL , ITSM , CompTIA A+, Microsoft Fundamentals, etc.) Proven knowledge of/or experience with USNH acceptable computing practices, and security policies and procedures is also highly desirable. ...

Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service, communication ...

investigating application, workflow, access, and integration issues Ability to analyse logs, system behaviour, and user-reported issues to determine root-cause Familiarity with IT service management processes such as Incident, Problem, and Change Management Experience using ticketing/service management tools (e.g. ServiceNow, Jira) Strong communication and stakeholder management skills ...

Customer Success, Service Account Management, or Virtual IT Director/Virtual CTO‐style role within IT or technology services Strong understanding of IT service management concepts, including incident, problem, change, and service performance reporting Experience leading Quarterly Business Reviews (QBRs) and structured client service reviews Ability to understand, interpret ...

experience managing technical escalations and third-party suppliers. Experience coordinating major or high-impact incidents alongside BAU operational activity. A strong understanding of IT service management principles and working within demanding SLA environments. Excellent written and verbal communication skills, with the ability to communicate effectively with both technical ...

audio and/or video equipment for live event scenarios. Strong fault-finding skills with a calm, methodical approach under pressure. Experience using an ITSM ticketing system and working to SLAs. Excellent customer service and communication skills, confident supporting senior stakeholders. Desirable Skills & Qualifications: AVIXA CTS (Certified Technology Specialist ...

audio and/or video equipment for live event scenarios. Strong fault-finding skills with a calm, methodical approach under pressure. Experience using an ITSM ticketing system and working to SLAs. Excellent customer service and communication skills, confident supporting senior stakeholders. Desirable Skills & Qualifications: AVIXA CTS (Certified Technology Specialist ...

restore normal service as quickly as possible. Produce and review daily backup reports, following up on failures and taking the appropriate action. Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes. Work closely with colleagues and other technical teams to investigate incidents ...

restore normal service as quickly as possible. Produce and review daily backup reports, following up on failures and taking the appropriate action. Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes. Work closely with colleagues and other technical teams to investigate incidents ...

collaboratively. Desirable experience: Microsoft Intune and endpoint management. PowerShell scripting and automation. Infrastructure and security monitoring tools. ITIL or experience working within structured IT service management environments. Experience supporting ERP systems. SQL Server or SharePoint administration. Previous involvement in infrastructure transformation or continuous improvement projects. What's on Offer? Salary ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## ## What you’ll bring* Solid experience in supporting, configuring, and enhancing enterprise applications such as SharePoint, Dynamics, or similar ...

Technology, Data, Analytics, or a related field.Project management certification or demonstrable experience with structured delivery methodologies would be advantageous.Relevant technology, data, analytics, or IT service management certification, such as ITIL, Power BI, Microsoft Fabric, Azure, or equivalent, would be advantageous.Advanced experience as a Business Analyst within a technology services, data ...

field (recent graduates or those completing their degree are encouraged to apply). Understanding of, or demonstrable interest in, agile product development and IT service management principles. Strong analytical and problem-solving skills with the ability to communicate ideas clearly to both technical and non-technical audiences. Familiarity with agile ...

Analytics, or a related field. Project management certification or demonstrable experience with structured delivery methodologies would be advantageous. Relevant technology, data, analytics, or IT service management certification, such as ITIL, Power BI, Microsoft Fabric, Azure, or equivalent, would be advantageous. Advanced experience as a Business Analyst within a technology services ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

awareness and technical problem-solving. Hands-on experience providing digital and technical support to colleagues and customers, gaining practical exposure to workplace technologies, IT service management processes, digital tools and emerging AI-powered solutions. Pension contributions Employee private medical cover with virtual GP service 25 days annual leave + bank ...

Windows 11 Active Directory SCCM/Microsoft Configuration Manager Citrix and/or VDI environments Microsoft Office 365 Experience using ServiceNow or similar ITSM platforms. Understanding of software deployment and endpoint support processes. Ability to manage multiple priorities in a fast-paced project environment. Excellent communication and customer-facing skills. ...

logical approach to troubleshooting and fault diagnosis. * Ability to prioritise workload and work effectively in a fast-paced environment. * Experience using enterprise ITSM platforms. Desirable * Active Directory administration experience. * Knowledge of Intune, Endpoint Management or Azure Active Directory. * ITIL Foundation certification or awareness. * Experience supporting enterprise-scale public sector ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

issues in a timely and efficient manner. Experience & Skills Experience of performing a Service Desk role, Knowledge of MS Products including O365, Experience with ITSM tools such as Jira Service Management, ServiceNow, and ManageEngine. Experience with technologies such as Microsoft Intune, Microsoft Entra ID, and Active Directory Excellentcommunication skills ...

Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment This is an excellent ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

initiatives. Working alongside Network Security, Network Operations and Network Projects teams. Supporting the effective management of IT services within a structured IT Service Management (ITSM) environment. What We're Looking For The ideal candidate will have: ITIL Foundation certification Experience working within an ITIL-driven environment, with a good understanding … Continuous Service Improvement. An understanding of project management methodologies. Knowledge or awareness of telecommunications, ICT products and network services. Experience using IT Service Management (ITSM) tools, producing service reports and interpreting performance data. A proactive, positive approach, with the confidence to challenge existing processes and suggest improvements. Confidence working ...

Knowledge of the business and its IT services, including how services are delivered through service management practices. Experience working within an IT service management (ITSM) framework. A strong track record of working with internal service providers to deliver effective business services. Experience engaging with third-party suppliers and vendors. Ability ...

level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. Data-driven, commercially aware and passionate about delivering excellent customer service. The Opportunity ...