126 to 150 of 554 ITSM Jobs in the UK excluding London

managing SLAs, KPIs, supplier performance and service improvements. Broad technical understanding of cloud, infrastructure, SaaS, end-user computing and enterprise applications. Experience with enterprise ITSM and reporting tools, ideally ServiceNow and Power BI. Strong commercial awareness and confidence handling challenging supplier conversations. Excellent communication, analytical and stakeholder-management skills. Experience ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

managing SLAs, KPIs, supplier performance and service improvements. Broad technical understanding of cloud, infrastructure, SaaS, end-user computing and enterprise applications. Experience with enterprise ITSM and reporting tools, ideally ServiceNow and Power BI. Strong commercial awareness and confidence handling challenging supplier conversations. Excellent communication, analytical and stakeholder-management skills. Experience ...

partners to account for delivery. Working knowledge of monitoring and observability tools (e.g. Dynatrace, Splunk, Grafana, ServiceNow ITOM). Experience with ServiceNow or comparable ITSM tooling as an operational user and leader. Working Conditions 24/7 rotating shift pattern, typically including: Day shifts Night shifts Weekends Bank Holidays ...

execution at scale. Track record of budget ownership (planning, forecasting, optimization) and vendor/partner governance (contracts, performance, renewals).Strong background in ITIL/ITSM, incident/problem/change governance, lifecycle and cyber resiliency programs, and service reliability/user experience improvement. Broad understanding of enterprise IT services: infrastructure ...

Strong supplier and vendor management experience across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills ...

support level, supported by excellent troubleshooting skills. Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

best practices Requirements Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality Hands‐on experience administering Microsoft Active Directory, including user accounts, groups ...

security standards and best practicesRequirementsExperience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team developmentStrong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service qualityHands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting. An understanding of IT security principles and good practice. Familiarity with ticketing or IT service management systems. Strong communication skills and the ability to explain technical issues clearly to non-technical users. Good organisational skills and attention to detail. ...

IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face ...

platforms. Familiarity with Datadog and/or Grafana. Ability to read and troubleshoot PHP, Python or Go applications. Experience with ServiceDesk Plus or similar ITSM platforms. Experience using Jira and working within Agile delivery environments. Experience with change and release governance. Experience working in regulated sectors such as insurance, banking ...

ITIL principles. Experience managing customer-facing services against SLAs and KPIs. Strong customer, stakeholder and supplier management skills. Commercial awareness and experience. Experience with ITSM platforms. ITIL Foundation certification or higher. Excellent communication, organisational and problem-solving skills. Fluent in English and German, both written and spoken. Desirable Experience within ...

Essential In-depth technical understanding of Entra, Azure, Microsoft 365, on‐premise infrastructure and general business IT systems. Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask. A strong passion for IT and a genuine interest in exploring and sharing new technologies and methodologies that ...

skills and ability to work in a team-oriented environmentWindows-based application support experienceDesirable:Strong proficiency in SQL Server 2016+Active Directory experienceServiceNow or related ITSM tool knowledgeDynatrace or other monitoring toolsUnderstanding of cloud platforms and basic programming integrationsITIL V4 Foundation CertificationMicrosoft certifications (e.g., Azure Fundamentals/Administrator)Vendor-specific ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

risks and emerging trends.Strong communication and organisational skills, with the ability to manage multiple priorities and deadlines.Experience working in an IT service delivery or ITSM environment.Desirable:PRINCE2, APM, PMP, CAPM or P3O qualification.ITIL 4 Foundation.Experience with Power BI, ServiceNow, PPM tools or SharePoint.Experience supporting IT Transition, outsourcing or managed service ...

Root-cause analysis and problem management Controlled production change Monitoring and observability Backup, restore and disaster recovery Patching and vulnerability remediation Working within formal ITSM processes such as ServiceNow Automation Hands-on experience with some of: PowerShell Terraform or equivalent Infrastructure as Code Azure CLI and/ ...

embed non‐functional requirements and secure‐by‐design principles into delivery pipelines. Co‐own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People Leadership – Lead and mentor a team ...

Change Enablement process, including chairing CABs and authorising changes. ITIL 4 Foundation certification. Hands-on change management experience in ServiceNow or a comparable IT service management tool. Good working knowledge of IT infrastructure, including Windows Server and desktop, networking, Microsoft 365, cloud services and VoIP (Voice over Internet Protocol) telephony. ...