76 to 100 of 275 ITSM Jobs in the UK excluding London

systems and changes are ready to move into BAU support What they are looking for You'll need experience in IT operations, IT service management, infrastructure management, service delivery or senior IT support. Essential experience includes: * IT operations or senior IT support management * Microsoft 365, Azure and Entra ID * General ...

Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company it is today. This year ...

work experience) Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP) Interest in the gaming or creative industry Awareness of ITIL or IT service management concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ ...

resolve any issues related to Azure services Managed and delivered IT solutions Experience with Office 365, including Microsoft Teams SQL Server Experience with ITSM systems (Sunrise) Strong Server, VMWare, SAN knowledge Network administration/troubleshooting of the following firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi Current commercial knowledge ...

professional approach, with integrity and ownership in how you work. Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required. We will support your development through training and mentoring. Additional Information A structured training programme aligned to industry standards ...

making abilities. Ability to motivate teams and drive a positive working culture. Experience handling escalations and resolving operational challenges. Understanding of ITIL or IT service management principles is desirable. About the Team Leader Role This role is ideally suited to an experienced IT leader who enjoys balancing people leadership with ...

Delivery Skills Experience with data platform upgrades, migrations, or remediation programmes Exposure to data centre/infrastructure/cloud environments Strong knowledge of IT service management and ITIL principles Familiar with tools such as JIRA, MS Project, Confluence, ServiceNow Soft Skills Excellent stakeholder management - able to translate technical detail ...

principles and manufacturing operations Experience troubleshooting complex application and system issues Strong communication and stakeholder management skills Experience working within IT service management processes Desirable Skills for the MES Application Support Engineer: Manufacturing, aerospace or industrial sector experience Knowledge of production line technologies and shop floor systems Experience supporting barcode ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role ...

similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Complaints Handler role ...

patching) Manage server rooms and comms environments Support network troubleshooting (LAN/WAN/Wi-Fi/voice) Handle incidents, requests, and changes via ITSM tools (e.g. ServiceNow) Coordinate with vendors and manage repairs/logistics Support infrastructure projects, upgrades, and migrations Ensure compliance with security, safety, and IT standards ...

SPECIFICATION Systems Project Manager Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls Strict change and exception management controls Working with vendors ...

system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting ...

management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite. What makes Ashurst a great place to work? We offer you all the things ...

ability to influence at senior levels. Experience working within structured delivery environments, such as Agile, SAFe or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP platforms (e.g. Oracle e-Business Suite ...

testing, and ensure documentation of processes and procedures What do I need to qualify for the job? Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment Solid technical understanding of network and data centre infrastructures as well as hands-on experience ...

delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site or enterprise environments Key Attributes Customer ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

acceptance, operational readiness, and how to design support models. Able to produce clear, useful service documentation, operational models, and value-focused metrics. Familiar with ITSM tools and service delivery frameworks. Experience working with offshore support teams and third-party suppliers would be a plus. Please send your ...

environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls ...

stakeholder relationships. What you'll need to succeed Proven experience in a Service Desk Manager or IT Support leadership role Strong knowledge of IT service management principles (ITIL desirable) Demonstrated ability to manage and develop high-performing teams Excellent stakeholder management and communication skills A proactive approach to service improvement ...

able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

able to manage workload during defined shift hours. · Must successfully complete an Access NI Basic check prior to starting. Desirable Skills · Using IT service management tools , not essential. · Ideally a knowledge or passion for IT in general. · Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing and maintaining Power Apps, automated workflows, and business solutions that ...