76 to 100 of 247 ITSM Jobs in the UK excluding London

hands-on support within a Microsoft 365 hybrid environment Act as the first point of contact for IT incidents and service requests via the ITSM system Support Windows, Android, iOS devices, Microsoft 365, business applications, and core systems Troubleshoot across Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint ...

cloud resource fundamentals. Support SAN storage environments and understand storage architecture basics. Perform remote troubleshooting of technical incidents and service requests. Work within an ITSM ticketing system , managing incidents, prioritisation, and escalation. Maintain and update technical documentation and knowledge base articles . Assist with backup technologies and data protection processes ...

contribute to continuous service improvement The ideal candidate will have at least 1 years' experience doing a similar role and be familiar with ITSM tools and user account administration Handle Recruitment is acting as an Employment Business in relation to this vacancy. ...

plan to meet the changing expectations of customers and regulators. Responsibilities Configure and support key SAP Solution Manager components, including CHARM/cCHARM, ITSM, Solution Documentation, System and Technical Monitoring, and Business Process Monitoring. Manage system landscapes through LMDB, SLD, connectivity setup, and overall configuration. Handle upgrades, FPS/ ...

you. Where you fit in: As our Senior SAP Consultant, you will: Configure and support key SAP Solution Manager components, including CHARM/cCHARM, ITSM, Solution Documentation, System and Technical Monitoring, and Business Process Monitoring. Manage system landscapes through LMDB, SLD, connectivity setup, and overall configuration. Handle upgrades, FPS/ ...

Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office Suite Hands-on experience with desktop & laptop build, configuration, and troubleshooting Experience supporting ...

identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management Software Escalation and management of issues to 3rd party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop ...

certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX/virtualisation experience Network Access Control (Cisco ISE/Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials/ ...

Service Desk, or IT support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (e.g., CCNA ...

security concepts Strong ability to troubleshoot Network related system, platform, and application-level issues. Experience with monitoring tools such as Solarwinds Familiarity with ITSM processes (Incident, Change, Problem). UK Security Clearance preferred (or should be eligible for Clearance) Desirable Skiils & Experience Experience in Neworking design ITIL Foundation Cloud platform ...

compute & storage) technologies, including VMware and Horizon VDI. * Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. * Conduct readiness assessments for new releases, ensuring smooth deployment. * Maintain comprehensive documentation such as Work Instructions and Patching Schedules. * Manage lifecycle of supported ...

Assist with server maintenance, system upgrades, and infrastructure improvements. Work closely with 1st Line engineers to reduce repeat issues and improve documentation. Use IT service management tools (N-Sight, Take Control, TeamViewer, MSP Manager) to log and manage tickets accurately. Document solutions clearly and contribute to internal knowledge base improvements. ...

operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support and develop junior analysts Strong communication and stakeholder engagement skills Key skills: Senior SOC Analyst, SOC, SIEM, Security Incident Management ...

dayStatus: Inside IR35Location: Milton KeynesWorking Pattern: Hybrid – 3 days per week onsiteKey Skills Required Background in ServiceNow Development – working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have ...

Location: Milton Keynes Working Pattern: Hybrid 3 days per week onsite Key Skills Required Background in ServiceNow Development working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have ...

improvement across testing processes What We’re Looking For Proven experience in a QA/Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual ...

business needs into actionable requirements Key Skills: Strong experience as a Product Manager within ServiceNow environments Good functional knowledge across key modules such as: ITSM HRSD ITOM CSM Proven ability to: Define product vision and roadmap Manage and prioritise backlogs Deliver value-driven outcomes Strong understanding of Agile/Scrum ...

configure Cloud networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. ...

configure Cloud networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. ...

Duties (SoD) and access risk analytics Scripting skills in PowerShell and/or Python Experience with API integrations and web services Familiarity with ITSM workflows and change control processes Experience working in public sector or critical national infrastructure environments IAM Specialist - £410 P/D (Inside IR35) – 8 Month Contract ...

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

desktop support background Windows 10/7 (build, config, registry) SCCM (OS & app deployment, support) Microsoft Office/Outlook/Exchange ServiceNow or similar ITSM tools Desktop security (BitLocker, NTFS permissions, etc.) We're especially interested in: VDI specialists Supporting virtual desktop environments Troubleshooting performance, access & stability User support within ...

5+ years Salary: As per Industry Standards Employment Type: Full Time Job Code: 042026/04 Job Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in ITSM platforms to lead the design, configuration, and implementation of our service management platform. This role will play a critical … optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design scalable ITSM workflows ...

create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services) Produce Monthly Dashboards & Reports (ITSM tool, Power BI) Develop, implement and maintain process to manage/track complaints Communicate clearly both orally and in writing and present to our Colleagues ...

someone with: Experience in IT service delivery or service management within a technical environment Strong customer focus and excellent communication skills Knowledge of ITSM toolsets and service management processes (ITIL Foundation desirable) Ability to analyse issues, drive improvements and manage high-level problem resolution Experience working with third-party suppliers ...