76 to 100 of 632 ITSM Jobs in the UK excluding London

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. Support the operational readiness and transition of new technology services. ...

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding of Windows ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

Knowledge, Skills & Experience Essential Previousexperience in a Service Desk Team Lead role, Service Desk supervisor or Senior Service Desk role, Strong knowledge of IT Service Management principles and best practice Strong leadership,communicationand interpersonal skills Ability to manage competing priorities in a fast movingbusiness Experience supporting M365, Windows operating environments ...

knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. Desirable: ITIL Foundation ...

knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. ITIL Foundation ...

possible, escalate to appropriate support teams and third-party suppliers, as necessary Log & prioritise all incidents, service requests, change requests in our ITSM tool - ServiceNOW Take ownership of customer problems and follow up the status of problems with the customer and communicate progress in a timely manner Perform IT administration ...

. Proven experience in IT support, ideally in a manufacturing or corporate environment. Strong knowledge of Windows operating systems, network administration, troubleshooting, and IT service management practices. Experience with cloud services (e.g., Office 365, Azure), virtualization, and mobile device management. Familiarity with cybersecurity principles, data protection regulations, and compliance frameworks. ...

support, infrastructure management, vendor coordination, and desktop support. Technical Proficiency: Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., ServiceNow). Project & Analytical Skills: Hands-on experience in data analysis, continuous improvement methodologies, and project management. Security Clearance: Active ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud ...

implementation support.**Required Skills*** Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation ...

desirable. Additional languages such as French, German, Spanish, Portuguese, Arabic, or other languages commonly used across EMEA are considered an asset. Familiarity with ERP, ITSM, Customer Support, or Service Management platforms is considered an asset. Education and Experience Bachelor’s degree in Business, Engineering, Computer Science, Information Technology, or related ...

Exchange & Mail Security Hosting: Windows & Linux OS fundamentals Systems, Hyperscalars and Platforms: Azure, Meraki, DrayTek ACS, FortiManager, Ivanti Connect Secure Good understanding of IT Service Management Principles ...

Exchange & Mail Security Hosting: Windows & Linux OS fundamentals Systems, Hyperscalars and Platforms: Azure, Meraki, DrayTek ACS, FortiManager, Ivanti Connect Secure Good understanding of IT Service Management Principles ...

specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What youll bring Solid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar) Ability ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## ## What you’ll bring* Solid experience in supporting, configuring, and enhancing security tooling platforms (e.g. SIEM, EDR, or similar ...

customer-focused, " right first time " culture across IT What We're Looking For You’ll have proven experience within IT Service Delivery, IT Service Management or a similar IT operations role, ideally supporting a multi-site organisation You’ll also bring: Experience managing an outsourced Managed Service Provider (MSP) Excellent ...