151 to 175 of 255 ITSM Jobs in the UK excluding London

third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

with Solution Architects and Technical Design Authority to ensure new technologies meet through-life support standards. Validate configuration templates and ensure accurate metadata for ITSM and monitoring platforms. Ensure robust service transition processes with full documentation, operational readiness, and support protocols. Major Incident & Escalation Management: Act as the technical lead ...

marketing and pre-sales activities. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements. Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required. Validate ...

. Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

growing practice. HRSD experience is highly advantageous but not essential. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks ...

sales cycles Strong commercial acumen with a focus on margin and profitability Desirable Experience working with hospitality or high-end service sectors Familiarity with ITSM/PSA tools (e.g. Autotask) and sales processes Experience in scaling a business from £5M-£10M+ Personal Attributes Commercially astute and results-driven Strategic thinker ...

their tech teams. The role will manage incidents and see tickets through to resolution, working with escalation processes and key stakeholders. Once a new ITSM system is implemented, the team will manage incidents and tickets through that system rather than dealing directly with clients. Role Responsibilities Key responsibilities: Managing incidents ...

security, access controls, and compliance Lead and develop the SAP support team Requirements Proven experience managing SAP or ERP systems Strong understanding of IT service management (ITIL) Experience leading teams and managing suppliers Involvement in ERP implementations or transformation programmes Please apply with an up to date CV ASAP ...

security, access controls, and compliance Lead and develop the SAP support team Requirements Proven experience managing SAP or ERP systems Strong understanding of IT service management (ITIL) Experience leading teams and managing suppliers Involvement in ERP implementations or transformation programmes Please apply with an up to date CV ASAP ...

troubleshooting skills and attention to detail Nice to have NetSuite certifications (Administrator, SuiteCloud Developer, etc.) Experience with SuiteFlow, SuiteAnalytics or advanced reporting Exposure to ITSM processes and change management Experience working in a regulated or scaling organisation ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

/PO, BI, CRM, SCM, HR, Portals, HANA). Experience with SAP RISE operations and/or SAP BTP administration. Experience with ITSM systems. Experience using Solution Manager and/or SAP Cloud ALM. Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible ...

/PO, BI, CRM, SCM, HR, Portals, HANA). Experience with SAP RISE operations and/or SAP BTP administration. Experience with ITSM systems. Experience using Solution Manager and/or SAP Cloud ALM. Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible ...

major defence-sector client. This role is ideal for someone who thrives in a complex, high-security environment and enjoys owning and enhancing critical ITSM platforms. The Role You'll take ... ZIPC1_UKTJ ...

team environment. Strong interpersonal and communication skills Strongly Desirable Experience in Critical National Infrastructure or highly regulated environments. Familiarity with ServiceNow or equivalent ITSM integration Cisco certifications (e.g. CCNP/CCIE Enterprise) Desirable. ...

Service Desk Analyst, you will diagnose and resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service Management platform, and deliver an excellent customer experience. You will work closely with wider IT teams, maintain accurate documentation, and proactively identify opportunities to improve service … incidents Diagnose and troubleshoot hardware, software, and network issues to minimise business disruption Log, update, and manage support tickets accurately within the IT Service Management system Resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) Escalate complex technical issues appropriately and collaborate with IT colleagues ...

successful in this role you should meet the following requirements 8 Years of total IT experience with 5 years of relevant IT Service Management experience Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent ITIL PMP or other relevant … certifications are highly desirable Strong understanding of IT service management frameworks and best practices Excellent communication and interpersonal skills Ability to collaborate effectively with cross functional teams and stakeholders Strong analytical and problem solving skills Experience in managing service performance matrices and KPIs Knowledge of incident problem and change management ...

Manager - Central Gov - £600 - £700 a day - 6 months - Outside IR35 - London/Hybrid We're supporting a Government client on a large IT Service Management and Application Development programme, and need an experienced Contracts/Supplier Manager with Central Government experience and a track record of consolidating multiple suppliers ...

Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle’s ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary ...

security, and infrastructure) Proven ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

delivery across multiple modular platforms (5 in flight). It's a hands-on, delivery and stakeholder-heavy role, driving alignment across Cloud, SecOps, ITSM and engineering teams, ensuring pace, consistency and visibility across regions. What we're looking for: Strong Project Management experience in developer platform/developer portal ...

chat and occasionally phone during disaster recovery scenarios. • Respond to user queries professionally, calmly, and efficiently. • Log, categorise, and prioritise incidents accurately within the ITSM/ticketing system. • Ensure incidents and service requests are managed in line with SLAs. • Perform user administration and general technical support. • Provide warm transfers … colleagues. • Proven 1st/2nd line Service Desk experience (chat-first support and incident management). • Strong customer service and communication skills. • Experience with ITSM/ticketing systems, logging incidents and managing SLAs. • Experience supporting Windows 11 end users. • Working knowledge of MacOS and mobile devices (iOS/Android). ...

provide day to day IT support and user training, and ensure all issues are logged, managed, and resolved in line with IT Service Management (ITSM) best practices. Working collaboratively with the wider Service Desk, you will help maintain quality and performance standards, contributing to a responsive, efficient, and customer focused … Desk Graduate you will … Provide first line IT support as part of the IT Service Desk, delivering a customer focused service in line with ITSM best practices. Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards ...

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience … IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear ...