151 to 175 of 650 ITSM Jobs in the UK excluding London

supplier-led environment. Proven track record of supplier management, service performance monitoring and service improvement. Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL). Experience using incident, problem and change management data to improve service performance. Excellent stakeholder management and communication skills, with the ability ...

equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. ...

customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing and revenue collection systems (EMV contactless, Oyster or equivalent fare systems), large public-sector ...

disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management solutions within complex environments. Knowledge of programme and project delivery methodologies, including: PRINCE2 ...

users at desks, meeting rooms, production areas, and shared workspaces where appropriate. • Log, update, and manage support requests using the organisation’s IT service management system. • Assist with basic troubleshooting for laptops, desktops, printers, phones, mobile devices, software, network access, and Microsoft 365 services. • Help set up and prepare IT ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

them through to resolution, supporting post incident reviews, and providing customers with timely updates throughout. Ensure all issues/requests are logged in the ITSM tool, then kept up to date for reporting purposes and trend analysis. Liaise with customers to build relationships, serving as the main point of contact ...

with strong analytical and problem-solving skills Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory Familiarity with an ITSM platform such as Halo, Zendesk, or similar Clear communicator who can explain technical concepts to non-technical colleagues Someone who takes initiative, spots opportunities ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

delivering solutions within complex enterprise environments. Are you experienced in...?Architecting and delivering ServiceNow solutions within large, complex enterprise environmentsWorking across ServiceNow products including ITSM, HRSD, ITOM, SAM, SecOps and IRMServiceNow platform architecture, security, governance and development best practicesDeveloping platform roadmaps, architecture strategies and governance frameworksCMDB, CSDM, Discovery, Service Mapping ...

delivering solutions within complex enterprise environments. Are you experienced in...?Architecting and delivering ServiceNow solutions within large, complex enterprise environmentsWorking across ServiceNow products including ITSM, HRSD, ITOM, SAM, SecOps and IRMServiceNow platform architecture, security, governance and development best practicesDeveloping platform roadmaps, architecture strategies and governance frameworksCMDB, CSDM, Discovery, Service Mapping ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power BI Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint ...

mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power BI Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint ...

platform, additional hands‐on KQL/SPL, PowerShell/Python experience preferred Demonstrable experience with Security Orchestration and Automation Strong understanding of ITSM workflows, implementing operational processes, and service delivery Practical experience coordinating vulnerability remediation with Infra/Cloud/App teams and tracking outcomes with data‐driven dashboards Solid ...

executive updates, RAID, and runbook clarity. Tools/methods (describe as "experience with") * Planning: MS Project/Smartsheet/Jira/Confluence * Change/ITSM: ServiceNow (or equivalent Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

alongside the Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support Team ...

Knowledge of networking fundamentals and local infrastructure support.* Experience with asset management and hardware deployment activities.* Familiarity with Jira Service Desk or similar IT service management tools.## **Our Package**Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday ...

solutions, and platforms. Proactively calling the customer to troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal ...

LDOMs. Experience within scientific, research or complex legacy enterprise environments. Familiarity with SQL and data systems. Knowledge of project and service delivery lifecycles and ITSM controls. Additional Information A full list of our benefits can be found here https://careers.ukaea.uk/life-at-ukaea/employee-benefits/ ...

deliver complex customer projects successfully. Proven delivery of cloud, infrastructure, and Microsoft 365 transformation projects Experience with Azure migrations, Modern Workplace deployments, and ITSM change Azure Fundamentals certification minimum, with advanced certifications preferred Strong knowledge of PRINCE2, Agile, or PMP project delivery methods Confident stakeholder management and customer-facing communication ...

peripheral support Hardware deployment, configuration and troubleshooting Software and application support User account management and access administration Networking fundamentals and connectivity troubleshooting IT service management and ticketing systems Microsoft Endpoint Manager/Intune or similar endpoint management technologies Supporting IT projects, system rollouts and technology improvements Why choose VANRATH? Partnering ...

knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride ...