176 to 200 of 255 ITSM Jobs in the UK excluding London

Continual Service Improvement initiatives Chair governance forums across the applicable ITIL disciplines as required on the programme Ensure timely and detailed updates captured in ITSM toolsets as required for each process Work closely and interface with the customers Service Management organisation and teams Foster a cohesive and motivated team across … functions to drive a positive experience for the customer Basic Qualifications: Proven track record with a minimum of 5 years experience in an IT Service Management/Service Delivery role Sound knowledge and experience working with ITSM tooling such as Service Now, JIRA ServiceDesk and BMC Remedy/Helix Familiarisation ...

audit-related activities as required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management ...

Incident records Provide guidance to the Incident Process Coordinators Set and Chair bridge calls on Incidents, as per process Possess working knowledge on other ITSM and SIAM processes and help if required Coordinate with other SIAM, ITSM and Business teams Working knowledge and Safe and Agile DevOps methodology … Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available to support on-call outside of business hours Work with onsite & Offshore ...

user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration … development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service ...

This project manager role is offering full ERP training for an experienced project manager , who managed Implementation projects in: HR software Workforce management software ITSM software Payroll software WMS software Ecommerce software Content Management software CRM software Manufacturing software Accounting software Distribution software You will work with a team ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able ...

resilience Experience designing or leading highly automated, orchestrated operations models, reducing manual effort while maintaining or improving reliability Experience with IT Service Management (ITSM), including incident management, change management, operational metrics, and continuous improvement Demonstrated ability to lead transformation in mature organizations, including guiding teams through role evolution and resistance ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...

experience. Skills and Experience Design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. Customize existing modules such as ITSM, ITOM, ITBM, HRSD, CSM, or others as required. Build custom applications using ServiceNow Studio, Flow Designer, and App Engine. Develop and maintain client-side (JavaScript … teams to support data synchronization and cross platform processes. Troubleshoot integration issues and ensure reliable communication between systems. ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines ...

while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support ...

This role requires strong stakeholder engagement and the ability to operate within complex, secure environments. IT SERVICE MANAGER ESSENTIAL SKILLS: Proven experience in IT Service Management roles Strong understanding of ITIL principles and service lifecycle Ability to manage stakeholders and build trusted relationships Experience working in complex technical environments Strong … process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Management, ITIL, Stakeholder Management, Service Delivery, Continuous Improvement, Jira, Confluence ...

operational outcomes and resilienceExperience designing or leading highly automated, orchestrated operations models, reducing manual effort while maintaining or improving reliabilityExperience with IT Service Management (ITSM), including incident management, change management, operational metrics, and continuous improvementDemonstrated ability to lead transformation in mature organizations, including guiding teams through role evolution and resistance ...

Remedy ITSM Consultant - Ipswich or Hemel Hempstead (Hybrid) - 6-Month Contract - Inside IR35 My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract. This role will play a key part in supporting, enhancing … environment , while also enabling the migration of ITIL teams onto the platform and strengthening internal capability. Key Responsibilities Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment Assist with the onboarding and migration of ITIL teams and processes into Remedy Manage and optimise CMDB data loads ...

cost control and business case development Lead on IT and digital cybersecurity, compliance and governance, ensuring legislative and regulatory adherence Implement and maintain IT service management frameworks including incident, problem, change and service desk operations Build strong relationships with stakeholders to enable effective, secure use of technology Develop and deliver … complex organisation Proven leadership experience managing IT teams and service performance Experience delivering IT service transition, transformation and supplier management Strong knowledge of IT service management frameworks and best practice (e.g. ITIL) Experience developing and delivering IT and digital strategy Proven ability to manage IT budgets, procurement and contracts Strong ...

cost control and business case development Lead on IT and digital cybersecurity, compliance and governance, ensuring legislative and regulatory adherence Implement and maintain IT service management frameworks including incident, problem, change and service desk operations Build strong relationships with stakeholders to enable effective, secure use of technology Develop and deliver … complex organisation Proven leadership experience managing IT teams and service performance Experience delivering IT service transition, transformation and supplier management Strong knowledge of IT service management frameworks and best practice (e.g. ITIL) Experience developing and delivering IT and digital strategy Proven ability to manage IT budgets, procurement and contracts Strong ...

ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service … team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people ...

Strong written and verbal communication skills; able to produce board-ready reports and lead senior-level partner reviews. • Analytical mindset — comfortable interrogating data from ITSM, billing and provisioning systems to build insight, not just reports. • Proficiency in ITSM, CRM, order management and billing platforms; familiarity with ITIL service management principles. ...

using scripting languages such as PowerShell, VBScript, and Batch Files Engage with overall IT security practices, ensuring compliance and operational integrity Collaborate within an ITSM framework, utilizing ServiceNow for incident and change management Required Skills & Experience: Proven experience with Ivanti Device Application Control (IDAC) and/or Microsoft Defender Strong … like BitLocker, as well as NTFS permissions and shared folder security Familiarity with Microsoft Exchange, MS Outlook configuration, and workplace communication tools Experience with ITSM platforms such as ServiceNow ...

core legal systems, including Partner for Windows and NetDocuments Acting as a reliable point of coordination between the firm and its technology partners IT service management Embedding Halo ITSM into everyday working practices Using service management data to improve responsiveness, consistency, and user experience AI and automation Working with … automation. Ability to explain technical subjects clearly to non‐technical colleagues. Experience managing third‐party suppliers and MSPs. Working knowledge of ITSM service management tools - ideally Halo ITSM A solid understanding of cyber security fundamentals, including Cyber Essentials or equivalent. Exposure to Microsoft Copilot Studio or similar AI platforms Familiarity ...

integral part of a fast‐paced and collaborative IT team. The primary focus of the role is the delivery of MLL's CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives. Responsibilities include managing project budgets and timelines, producing accurate project … telecoms sales, delivery and support to underpin project deliverables Job Responsibilities Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls Strict change ...

ownership of escalated issues while contributing to continuous improvement across the digital workplace environment. Key Responsibilities Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill) Prioritise and triage tickets based on business impact Provide 2nd line support for hardware, software and application issues Monitor systems and maintain … with Windows 10/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management Experience with Active Directory & Group Policy Understanding of ITSM/ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...