201 to 225 of 297 ITSM Jobs in the UK excluding London

have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

expansion objectives. Shape outcome-led value propositions integrating ServiceNow with DXC's Consulting and Engineering Services capabilities. Drive large-scale, consultative transformation pursuits across ITSM, ITOM, HRSD, CSM, SecOps, and industry-specific workflow solutions. Engage C-suite and senior executives as a strategic transformation partner, influencing long-term digital roadmaps. ...

remediation Desirable: OT asset discovery and monitoring experience Regulatory compliance knowledge (e.g., NIS Directive, UK CAF) Familiarity with project/service delivery and ITSM controls ...

complex legacy workflows. Spotting bottlenecks in Agile/Scrum execution. Audit & Inventory: Assessing current marketplace add-ons, third-party integrations (like GitHub or ITSM tools), and license usage. To-Be State - Solution Architecture: Designing streamlined, standardized workflows, automated triggers, and clean project hierarchies. Roadmap Delivery: Delivering a prioritized implementation plan ...

solutions. Implement and configure observability platforms including Dynatrace, Splunk, Grafana and Cribl. Develop dashboards, alerting frameworks and automated operational workflows. Integrate observability tooling with ITSM, Event Management and AIOps platforms. Support root cause analysis, performance optimisation and proactive monitoring initiatives. Act as a trusted advisor to technical and non-technical ...

would be great if you also have experience with: Microsoft 365 (Exchange Online, SharePoint and Teams) Microsoft Azure and cloud technologies IT Service Management (ITSM) platforms Cyber security best practices Endpoint management and identity services Microsoft server and desktop technologies Why Quorum? At Quorum, our people are our biggest strength. ...

A leading technology company in Leicester is seeking a skilled ServiceNow Developer. The role involves configuring and customizing ServiceNow modules, developing applications with JavaScript, and designing automated workflows. Candidates should have experience with JavaScript and ...

description. To read the full text, please click on the "Apply Now" link. Responsibilities Configure, customise, and enhance ServiceNow modules such as ITSM, ITOM, and ITBM. Develop ServiceNow applications using JavaScript , Glide API, and server/client scripts. Design and implement workflows, service catalogues, and automated processes. Integrate... Virgule International ...

ensure scalable integrations with OSS/BSS ecosystems while upholding governance and security. In this role you will mentor developers, drive cross-module design (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps), and collaborate with stakeholders to align solutions with business objectives. #J-18808-Ljbffr ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

laptop, and peripheral devices. Provide basic Active Directory administration. Assist with onsite data centre "hands and eyes" support. Record and manage incidents using IT Service Management tools. Deliver excellent customer service while meeting agreed SLAs. Essential Skills & Experience 1–2 years' experience in an IT Support, Service Desk, or Technical … Ability to work independently in an onsite environment. Desirable Skills ITIL Foundation Certification. CompTIA A+ Certification. Microsoft Fundamentals Certification. Experience using ServiceNow or other ITSM platforms. Mobile device support experience. Security Requirements Due to the nature of this role: Applicants must be UK Nationals . Q1 Clearance is required. Successful ...

remote access, and MFA authentication tools Diagnose and resolve networking issues (DNS, DHCP, TCP/IP) Log, update, and resolve tickets within the ITSM system, ensuring SLA adherence Escalate complex issues to 3rd line or infrastructure teams where required Assist with IT projects, system upgrades, and hardware deployments Maintain clear … knowledge of Windows operating systems (Windows 10/11) Experience supporting Microsoft 365 and Active Directory Good understanding of basic networking concepts Experience using ITSM tools (e.g. ServiceNow, Jira, etc.) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Benefits: Hybrid working model (Birmingham office + remote ...

within a complex enterprise environment. You'll bring: Proven experience leading Major Incident Management or Command Centre teams. Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL. Experience managing high-severity incidents across enterprise infrastructure and business-critical applications. Excellent leadership, stakeholder management, and decision-making skills under pressure. ...

third-line technical support and escalation assistance. Participate in major incident management and root cause analysis. Maintain accurate records within the IT Service Management (ITSM) platform. Act as a permanent member of the Technical Change Board. Provide occasional out-of-hours support for critical incidents and upgrades. Project Delivery Support ...

best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls. Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks. Basic knowledge of PowerShell scripting or automation (desirable), with an interest ...

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations * Possesses SC clearance with a minimum of 6 months remaining * Be a sole UK National * Has not been outside ...

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations Possesses SC clearance with a minimum of 6 months remaining Be a sole UK National Has not been outside ...

Sector/Healthcare Reporting To: Service Delivery Manager We are seeking an experienced Senior ITSM Configuration & Service Catalogue Analyst to support a major IT Service Management improvement programme within a large, complex organisation.This is a hands-on delivery role focused on developing a robust Configuration Management Database (CMDB), Service Catalogue … dependencies. Define user-focused request catalogue items and fulfilment workflows. Document approvals, fulfilment processes and service level requirements. Help establish practical and measurable service standards. ITSM Implementation Support Produce implementation-ready documentation, data templates and user stories. Support testing, data migration and defect resolution activities. Work with implementation teams ...

vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace … meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage ...

environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system performance and drive continuous service improvement. #J-18808-Ljbffr ...

focused, you will be able to prioritise operational requests, investigate alerts, resolve standard incidents and escalate more complex issues clearly and promptly. Experience of ITSM processes, SLAs, change control and working with suppliers or vendors would be an advantage, along with a proactive approach to spotting capacity, performance, resilience ...

with a focus on delivering enterprise-scale solutions. The consultant will lead workshops, define strategies, design architectures and build telemetry pipelines while integrating with ITSM, AIOps and related platforms. #J-18808-Ljbffr ...

complex Linux issues, deploy new technologies, pilot PoCs, and manage end-to-end technical projects with cross-functional collaboration. A proactive mindset and strong ITSM/DevOps exposure are essential. #J-18808-Ljbffr ...

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues and driving improvements ...