201 to 225 of 268 ITSM Jobs in the UK excluding London

progressively within a live IT service environment. The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team leaders and senior analysts. Responsibilities: Service desk support … first point of contact for IT support via phone and self-service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool. Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users ...

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support … development, implementation xkybehq and optimisation of ITSM tooling Please make sure you read the following details carefully before making any applications. Please click on the apply button to read the full job description ...

skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable … skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable ...

reporting of IT services to maintain service quality and operational stability. This role is a development position, providing hands on exposure to IT Service Management processes while working under the guidance of senior Service Delivery colleagues. The postholder will support incident coordination, change administration, service reporting, and continuous improvement activities … IT service environments (e.g. service desk, operations, analyst role). Basic understanding of ITIL concepts or working towards ITIL Foundation. Experience using IT service management or ticketing tools. ...

with globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours … influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

especially around service performance, risk, and continuous improvement Duties will include, but are not limited to the following: * Oversee services, ensuring high performance across ITSM processes including Incident, Request, and Problem Management. Ensure all services are aligned with agreed SLAs and KPIs. * Own and manage risks with the support … service areas * Experience transitioning new technologies into operational support * Comfortable engaging stakeholders to identify risks, issues, and improvement opportunities * Working knowledge of Microsoft technologies, ITSM tools (ServiceNow), and Atlassian (Jira, Confluence) * Understanding of IT security and compliance standards (ISO27001, Cyber Essentials, CIS) * Ability to contribute to technical documentation and operational ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead … recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid ...

role focuses on modernising IT operations, driving automation, and improving service delivery across complex environments. Key Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments ...

ownership of escalated issues while contributing to continuous improvement across the digital workplace environment. Key Responsibilities Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill) Prioritise and triage tickets based on business impact Provide 2nd line support for hardware, software and application issues Monitor systems and maintain … with Windows 10/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management Experience with Active Directory & Group Policy Understanding of ITSM/ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience ...

documentation and support audit and compliance activities. Required Experience 5+ years' experience as a ServiceNow Developer within enterprise environments. Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules. Solid understanding of CMDB, CSDM, CI relationships, and data quality controls. Experience with Flow Designer, Workflows … knowledge of REST/SOAP APIs, MID Server, and data imports. Experience troubleshooting performance issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teams Support incident … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

focus on driving the transition to a more structured, first-line support model, improving processes, and supporting the rollout and optimisation of the Halo ITSM platform. You will play a key role in embedding best practices, improving documentation, and ensuring the Service Desk operates efficiently as a true first-line … develop the Service Desk team, ensuring high-quality first-line IT support across the organisation Drive the adoption and optimisation of the Halo ITSM platform, supporting the transition to a modern service management approach Clearly define and embed first-line support responsibilities, ensuring appropriate escalation to Infrastructure for advanced issues ...

ITSM New Business Sales Consultant Location: Hybrid Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission (OTE £120,000 £150,000) The Opportunity Were looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international … organisation. This is a true hunter role focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. ...

requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development Line manage Service Desk Analysts and Senior … metrics Excellent people management, coaching, and leadership skills Ability to act as a senior escalation point for technical and service issues Experience working with ITSM tools and end-user support environments Additional Information Site-based role with flexibility to support across locations if required Participation in an on-call rota ...

Required Skills & Experience Core Experience * 10+ years of IT Service Management experience, with 5+ years in SIAM or multi-vendor environments. * Strong hands-on experience in implementing ITIL processes. * Proven track record of managing complex service ecosystems with multiple suppliers. Technical & Functional Skills * Deep knowledge of SIAM frameworks and operating … models. * Strong expertise in ITIL v3/v4 practices and process implementation. * Experience with ITSM tools (ServiceNow preferred). * Understanding of cloud, infrastructure, and application services. Leadership & Soft Skills * Strong leadership and stakeholder management skills. * Excellent communication and negotiation abilities. * Ability to influence cross-functional and external teams. * Strong analytical ...

solutions aligned with business and technology objectives. Key Responsibilities Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmaps. Design solutions across ITSM, ITOM, ITAM and CMDB. Provide architectural leadership and technical governance. Translate business requirements into scalable ServiceNow solutions. Guide development teams and promote best practices. Ensure … Strong communication and stakeholder management skills. Certifications Required ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Desirable ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM ...

complex financial services environment. Key Responsibilities Define end-to-end ServiceNow architecture aligned to enterprise standards and roadmaps. Design and implement solutions across ITSM, ITOM, ITAM, CMDB, IRM and related modules. Provide technical leadership, governance, and architectural oversight throughout project lifecycles. Lead integrations using REST/SOAP APIs, MID Server … practices. Required Experience 10+ years of IT experience, including 5+ years as a ServiceNow Architect. Strong ServiceNow development and integration expertise. Deep knowledge of ITSM, ITOM, ITAM, CMDB, IRM, BCM, TPRM and related modules. Experience with Agile delivery methodologies. ServiceNow CSA and CAD certifications. ITIL Foundation certification. Strong stakeholder management ...

influence over how things are done. Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. As a true leader in their field, youll benefit from working … growth journey. If you're looking for a role where you can step up, make an impact and progress your career toward IT Service Management, we'd love to hear from you. Apply ...

Line, Technical support, Customer support, Logfiles, Scripting, PowerShell, Bash, Python, Azure, API's, SQL, ITSM (Halo, Jira, ServiceNow), Problem Solving, Incident Management, Service Delivery, Customer Focussed Great new permanent opportunity for a Tech Support Specialist to join our client. Based in SE England, the role is home-based, but some … taking ownership of problems and seeing them through to complete resolution. Tech skills must include: scripting, SQL, API understanding, and experience working with an ITSM tool. Any Cloud/DevOps or financial software a bonus but not essential. If you are interested in making a difference rather than just another ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...

London - Hybrid - Sponsorship is Unavailable.Senior Manager - Cyber & Technology ResilienceStrategist (Must have consultancy experience)As aSenior Manager within our Cyber practice, you will lead the design and delivery.Of cutting-edge cyber and technology resilience solutions forClients ...

Proven experience in IT transformation and/or transition projects Strong project delivery experience An understanding of enterprise applications, integrations and IT service management (ITSM) Experience with GBS or Shared Services models ...