26 to 50 of 299 ITSM Jobs in the UK excluding London

international sites Key technical skills/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment ...

Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Ability to prioritise workload and manage multiple support requests. Experience using IT service management/helpdesk software. ...

business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. * Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management of laptops, desktops, mobile devices and associated ...

network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating ...

oriented mindset. Desirable Certifications Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate ITIL Foundation certification (or equivalent knowledge of IT service management ...

laptops, desktops, mobile devices) Assist with onboarding and offboarding of employees (user accounts, hardware setup) Log, track, and update support tickets in the IT service management system Escalate more complex issues to senior IT staff when required Maintain basic documentation and user guides Required Skills & Qualifications Basic understanding of Windows ...

Active Directory administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. ...

Level 2 or escalation support Experience with Active Directory, Azure and Microsoft Intune Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive Experience using ITSM platform Understanding of Conditional Access and cloud-based identity management Experience supporting corporate video conferencing and AV technology Experience troubleshooting Wi-Fi, wired networks, VPNs ...

Desirable MD-102 Certification and/or other Microsoft qualifications (MS-102, MS-700, MS-203, MS-104, SC-300) Familiarity with ServiceNow or ITSM tooling Familiarity with Agile ways of working Policy as code PowerBI dashboarding and reporting Experience implementing Zero-Trust principles across complex organisations We are considering ...

administration Endpoint Management Running of PowerShell scripts End User Device provisioning, onboarding of users Understanding of security concepts (MFA, Conditional Access) Atlassian suite of ITSM equivalent tooling Linux exposure (Ubuntu, CentOS)Must hold, or be eligible to work within, the highest level of UK Security Clearance. Desirable Criteria Windows Server ...

certification solutions. Knowledge of Microsoft 365 security technologies, including Microsoft Defender, Privileged Identity Management (PIM), and Identity Protection. Experience integrating HR systems, ServiceNow, or ITSM platforms with Identity and Access Management processes. Familiarity with PowerShell scripting and automation for user provisioning, reporting, and access management tasks. Understanding of security, compliance ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

Incident, Problem, Change & Service Management) Experience across M365, Azure, Service Desk, Cloud, Network or End User Computing Excellent stakeholder and supplier management skills ServiceNow ITSM experience SC Clearance is essential (active clearance preferred) This is a fantastic opportunity to support a high-profile programme within a complex, regulated environment. ...

operational performance management. Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with ...

. Gain practical experience across service desk operations, endpoint management, and enterprise IT environments. Build foundational skills in Microsoft 365, endpoint management, and IT service management processes. Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment. Training The ICT apprenticeship will enable you to provide ...

working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills. Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate), and IT service management best practices (e.g. ITIL). Desirable Exposure to a broad range of technologies, platforms, and enterprise environments. Understanding of emerging technology trends and their ...

performance.This will include:* **SRE Operating Model & Ways of Working**: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery.* **Reliability Measures (SLIs/SLOs) & Error Budgets**: Establish service measures and targets ...

working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more ...

Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within all application lifecycle activities, ensuring alignment with organisational cyber ...

under pressure Good customer skills We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework Additional information Clearance: Must be able to pass Security Clearance Hours: 38hrs per week. Shift-based working between ...

administration * Endpoint Management * Running of PowerShell scripts * End User Device provisioning, onboarding of users * Understanding of security concepts (MFA, Conditional Access) * Atlassian suite of ITSM equivalent tooling * Linux exposure (Ubuntu, CentOS) Desirable * Windows Server support and administration * MacOS MDM Exposure * Understanding of Group Policy (creation and troubleshooting) * Writing of PowerShell ...

models Experience with configuration management, automation tools and infrastructure-as-code practices Understanding of database migration tools, methodologies and best practices Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes Proficiency with service management tools (ServiceNow) Familiarity with MOD security requirements, classification handling and defence contractor compliance ...

discussion. Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials. Desirable: Experience of working with key ITSM for example ServiceNow Accreditation of ITIL foundation or similar. The successful candidate will exhibit the following: Delivery Manage the transition of projects from the development ...