51 to 75 of 632 ITSM Jobs in the UK excluding London

delivering excellent customer service. Essential Skills & Experience Experience in an IT Support, Helpdesk, or customer-facing technical support role. Experience using Helpdesk or IT Service Management systems. Working knowledge of: Active Directory and Microsoft Entra MFA solutions Windows 11 Microsoft 365 iOS and Android devices Intune and Windows deployment technologies ...

complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of release activities across multiple suppliers and service towers.Knowledge of ITSM practices, particularly Release, Change, Incident, Service Level, and Supplier Management, with a good understanding of ITIL.Experience coordinating release schedules, managing dependencies, and supporting release planning ...

work in a team-oriented environment Windows-based application support experience Desirable: Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service, communication ...

obtain clearance . Flexibility to work outside normal hours when required. Microsoft qualifications and PRINCE2/project management experience are desirable. Key Skills IT Service Management | Incident Management | ITIL | Technical Support | Team Leadership | Networking | Information Security | ISO27001 | GDPR | Project Management What Success Looks Like You’ll ensure that: IT services ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful dashboards ...

operational and technical issues in clear business language. Desired skills Knowledge of Business Continuity standards and good practice, including ISO 22301. Knowledge of IT Service Management and service recovery, such as ITIL. Relevant Business Continuity, Operational Resilience, Risk, Business Analysis or Project Management qualification. Experience Relevant experience in Business Analysis ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user’s support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

Teamwork and collaboration skills - Customer-focused, can-do attitude Desirable: - Good knowledge of business processes within the 3PL/Logistics sector - Experience using IT Service Management/helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems - IT support and helpdesk ...

Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. Understanding of IT ...

IT support or infrastructure administration. Education: Bachelor's degree in Computer Science, IT, or equivalent experience. Technical Skills: Windows OS, Active Directory, MS Office, ITSM tools (ServiceNow), hardware repair, and basic networking/security. Core Traits: Strong troubleshooting, customer service mindset, clear communication, and process compliance. Randstad Technologies ...

Azure AD) and Active Directory Understanding of onboarding/offboarding processes Knowledge of access management and RBAC principles Experience with ServiceNow or similar ITSM tools Strong troubleshooting and customer service skills Desirable: Basic PowerShell scripting Exposure to Entra ID Governance Understanding of MFA and Conditional Access ITIL Foundation or Microsoft ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will ...

primary 1st/2nd line point of contact for internal IT support, handling incidents and requests via phone, email, and the ITSM/ticketing system. Provide day-to-day support for laptops, mobile devices, and core productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (including Teams, Outlook, SharePoint ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more ...

Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support ...

equivalent financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical ...

supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from £45,000 to £55,000, dependent on the level of experience. A car allowance of £5,700 Strong ...

Strong analytical and service reporting capability. Experience managing incidents, escalations and service issues. Strong communication and stakeholder management skills. Experience with ServiceNow or equivalent ITSM tools. Experience working within Agile environments. Experience within regulated industries. At Sword, our core values and culture are based on caring about our people, investing ...

Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM, with regular engagement across stakeholders who use the platform. The wider environment is predominantly Microsoft-based, so a good understanding of technologies such as Windows ...

proactive and continuous improvement mindset Desirable skills include - ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of ServiceNow or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and DevOps About ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...