51 to 75 of 247 ITSM Jobs in the UK excluding London

Windows 11 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Junior 1st Line Support Analyst/Junior Service Desk Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position ...

Hands on approach with ability to troubleshoot and support users directly Strong stakeholder engagement and communication skills Experience working with service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge ...

following areas: Windows 10 & 11 Microsoft 365 Admin Center Active Directory & Azure AD/Entra ID Office 365 (inc. Exchange Online, Teams, OneDrive & SharePoint) ITSM tools for ticketing & remote access Understanding of networks (VPNs, switches, routers & firewalls) Building & setting up PCs, laptops, printers & wifi Full UK driving licence (occasional customer ...

Administrator) Experience with segregation of duties (SoD) and access risk analytics Scripting skills (PowerShell, Python) Experience with API integration and web services Familiarity with ITSM workflows and change control processes Experience working within public sector or critical national infrastructure environments £500.00 - £550.00/day Talent International UK and it ...

related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity. Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades. Ensure compliance with security policies (patch management, antivirus, encryption) Management ...

Windows 10, Windows 11, and Windows Server Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting) Server infrastructure support (file services, permissions, basic virtualisation) Experience with ITSM/ticketing systems Desirable Skills Experience in a multi-site environment Experience providing both on-site and remote support Exposure to warehouse or logistics environments ...

across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

Experience of building and working to system design using UML/C4. Experience working in an IT service desk or support environment to an ITSM framework. Experience of working with a performance microservice architecture to scale. Experien ...

skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable outcomes in complex environments Strong critical thinking, judgement, and decision-making ...

skills Ability to troubleshoot remotely and desk-side Comfortable working rotating shifts, including early starts, late finishes and weekends Experience using ServiceNow (or similar ITSM tools) preferred ...

platform optimisation initiatives Key Skills: 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow Strong knowledge of ServiceNow modules such as: ITSM ITOM HRSD CSM Solid understanding of: ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations) Licensing and platform constraints Proven experience in: Backlog management and prioritisation ...

Strong organisational skills with the ability to manage multiple tasks independently Experienced in project lifecycle delivery: analysis, design, build, test, and implementation Familiarity with ITSM tools and ITIL processes (incident, problem, change management) Excellent communication, documentation, and presentation skills Strong business process mapping experience Interested? If you’re a proactive ...

Excellent communication skills with a calm, professional approach Ability to follow structured processes and maintain accurate records Desirable: Familiarity with ITIL or other IT service management frameworks Experience working in structured or standards-driven environments What's on Offer Hybrid working (3 days office/2 days remote) Company pension ...

budget ownership.? Experience operating within risk, compliance and audit frameworks in regulated environments, both internally and with external partners.? Strong familiarity with ITIL/ITSM practices, service management and operational governance.? Strategic thinker with strong execution discipline and results-driven mindset.? Pragmatic, adaptable and proactive, comfortable operating in fast-paced ...

enhancing scripts to automate routine tasks and improve efficiency Contributing to resilient infrastructure design, including clustering and high-availability solutions Following established IT service management practices (incident, change, and problem management) Partnering with internal teams to deliver upgrades, enhancements, and infrastructure projects What We’re Looking For as Senior Infrastructure ...

detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules." If you are interested in this ...

detail. Ability to work calmly under pressure during critical incidents. Desirable Skills & Certifications ServiceNow Certified Implementation Specialist - Security Incident Response (preferred). ITIL or ITSM certification. Background in Cyber Security, SOC operations, or Security Engineering. Experience with ServiceNow Vulnerability Response or Threat Intelligence modules. All profiles will be reviewed against ...

Hyper-V, RDS, AWS, MFA, SSO, Identity & Access Management. Linux Operating Systems (Ubuntu, CentOS, RHEL) Incident, change & problem management (incl. 3rd parties) Process-driven ITSM tooling (Jira, ServiceNow or similar) Ansible Backup technologies i.e. Veeam (local, Azure, AWS) DataCentre monitoring & out-of-band hardware management OS & Application patching tools Structured ...

applications. Strong knowledge of Linux/Unix operating systems. Hands-on experience with production support, performance tuning, and high-availability architectures. Experience working in ITSM/SLA-driven environments. Proficiency in shell scripting and database automation. Strong analytical, troubleshooting, and communication skills. Excellent communication and interpersonal skills, with the ability ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate ...

laptops, desktops, printers, and mobile devices (iOS/Android). Understanding of basic networking concepts including patching, VLANs, and Wi-Fi troubleshooting. Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune. Strong communication skills with a customer-first mindset and calm approach under pressure. ...

Teams), and macOS Laptops, desktops, printers, and mobile devices (iOS/Android) Solid understanding of basic networking (patching, VLANs, WiFi troubleshooting) Experience working with ITSM tools (e.g. ServiceNow) and deployment tools such as Intune Confidence acting as a senior escalation point in a reactive, client-focused environment Excellent communication skills ...

cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service ...

cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service ...

Essentials/Cyber Essentials Plus Experience managing infrastructure and service desk teams Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations) Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. ...