451 to 475 of 642 ITSM Jobs in the UK excluding London

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred Skills & Qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self‐service, knowledge management, service catalogue or AI‐enabled support capabilities. Project, programme ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred skills & qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities. Project, programme ...

support to Incident Process Coordinators and service teams. Set up and chair bridge calls for incidents in line with agreed processes. Coordinate with SIAM, ITSM, Service Desk, resolver groups and business teams. Manage major/high-priority incidents, ensuring effective diagnosis, escalation and communication. Deliver clear and timely communications … KPIs and service quality targets. Excellent verbal, written and stakeholder communication skills. Strong customer management, service focus and proactive ownership. Good working knowledge of ITSM tools, Microsoft Office and Microsoft Teams. Confident decision-maker with a practical operational viewpoint. Strong negotiation and influencing skills across technical and business teams. Willingness ...

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

Asset Management or a related discipline. Minimum 10 years of experience in performance management, service assurance, asset management, service delivery, operations management or IT service management within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans … Experience working with service performance data, operational metrics, reporting packs, dashboards and governance evidence in a structured and auditable manner. Strong knowledge of IT service management and operational governance, including incident, problem, change, service review, performance reporting and continuous improvement interfaces. Demonstrated ability to coordinate across technical, operational, commercial ...

will involve working across LondonEnergy sites and supporting both technical and non-technical colleagues. You will also contribute to IT service improvements, technical documentation, ITSM processes, cyber security activities and technology projects, while working closely with internal teams and third-party suppliers. Responsibilities L2/L3 Service Delivery & ITSM … Microsoft Intune, Autopilot, Windows endpoint management and application deployment, alongside good knowledge of networking fundamentals including DNS, DHCP, VPN, Wi-Fi and connectivity troubleshooting. ITSM: Experience using HaloITSM or a comparable ITSM platform to manage incidents, service requests, changes, problems, SLA performance and knowledge records. Cyber Security: Experience supporting cyber ...

technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into ITSM platforms (e.g. ServiceNow), ensuring clarity on ownership, support models and performance expectations About us We pride ourselves as being an employer of choice, where Everyone … build capability in service management practices This is not an exhaustive list. Essential criteria ITIL qualification (or equivalent) with practical experience in IT Service Management, particularly Service Transition Demonstrated experience leading service transition activities for digital or technology services Strong stakeholder engagement and communication skills, with the ability to influence ...

team and help build a scalable service-delivery model that keeps pace with the organisation's continued expansion. The role combines people leadership, IT service management and technical oversight. It would suit an established IT Service Delivery Manager, IT Support Manager or IT Operations Manager who enjoys improving services, developing … proven record of managing, mentoring and developing technical employees Experience owning service-desk operations, ticketing systems, incidents, requests and SLAs Strong working knowledge of ITSM principles and service-management practices Experience improving service quality and reducing recurring problems A good technical understanding of Microsoft 365, Azure and end-user technologies ...

Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management. Support relevant Business As Usual (BAU) projects within the Service Delivery function. You are: Experienced … Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management. Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

product or cross-platform software solutions essentialSolution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including ...

Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication, stakeholder management ...

Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM platform, including workflows, reporting and categorisation. Work closely with Cyber Security, Infrastructure, Engineering and wider business stakeholders. Use operational data and trends to identify recurring … Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms, including queues, workflows, SLAs and reporting. Strong technical understanding of Microsoft 365, Defender, identity and access management, endpoint technologies and networking. Experience managing high ...

Service Delivery Analyst - Investment & Wealth Management - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Service Governance, Change Management, CAB, Major Incident Management, Problem Management, Service Requests, Identity & Access Management, Continual Service Improvement, Service-Level Management) Are you an experienced Service Delivery Analyst or IT Service Management professional with ...

into monitoring failures, event-processing issues and integration problems. Provide technical support during major incidents and conduct root cause analysis. Integrate monitoring platforms with ITSM, ticketing, automation and reporting tools, including ServiceNow . Develop automation scripts and tooling to improve operational efficiency. Support event forwarding, gateways, APIs and third-party … communication and stakeholder management skills. Desirable Experience administering IBM Tivoli Monitoring (ITM) . Experience with Dynatrace, IBM Instana or OpenTelemetry . ServiceNow or equivalent ITSM integration experience. Financial services/banking or other highly regulated environment experience. Experience leading technical projects or platform improvement initiatives. Knowledge of REST APIs, JSON ...

premises environments.Service Management, Automation & Technical LeadershipLead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms.Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency.Manage vendor relationships, technology lifecycles, procurement planning … enterprise deployment context.Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring.Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows.Familiarity with HPC or scientific network ...

line with SLA requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google Workspace Support. Strong incident and request management experience. Experience working with ITSM tools and processes. Excellent troubleshooting and user support skills. Ability to identify and escalat technical, service, or process-related issues. Strong communication and stakeholder management ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows … ownership, authoritative sources and data-quality management. Experience of Power BI, Microsoft Fabric, SQL or another reporting and analytics tool. Good understanding of IT service management and how reliable configuration and service data supports Incident, Problem, Change, Asset and Service Level Management. Experience considering how data quality and governance underpin ...

operational standards. Your Responsibilities Governance & Oversight Oversee vendor and internally delivered WDA services, ensuring consistency, compliance, and operational excellence. Drive adoption of core ITSM processes including change, incident, problem, knowledge, and service level management. Coordinate governance forums and ensure actions, decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management … cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding of IT service management (ITSM) and IT governance. Ability to work cross‐functionally, translating between business, technical, and vendor viewpoints. Excellent communication and stakeholder engagement skills. Ability to work ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

minimum of Master’s degree level, or equivalent post graduate qualificatio Degree level or equivalent qualification specifically in IT/Informatics IT Service Management (ITSM) certifications Evidence of management development through Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment ...