476 to 500 of 554 ITSM Jobs in the UK excluding London

architecture principles and business priorities. You will provide architectural guidance across the ServiceNow ecosystem, shaping design standards and supporting technical decisions across capabilities including ITSM, ITOM, CMDB, ITAM, SPM, App Engine and integrations. Working collaboratively with platform, engineering, delivery, product and enterprise architecture teams, you will translate strategic requirements into … product-oriented ways of working. Experience contributing to architecture governance forums, design authorities or architecture review boards. Experience with ServiceNow capabilities such as ITSM, ITOM, CMDB, ITAM, SPM, App Engine, Visibility or Discovery. What makes this role compelling You will have the opportunity to influence the long‐term direction ...

architecture principles and business priorities. You will provide architectural guidance across the ServiceNow ecosystem, shaping design standards and supporting technical decisions across capabilities including ITSM, ITOM, CMDB, ITAM, SPM, App Engine and integrations. Working collaboratively with platform, engineering, delivery, product and enterprise architecture teams, you will translate strategic requirements into … product-oriented ways of working. Experience contributing to architecture governance forums, design authorities or architecture review boards. Experience with ServiceNow capabilities such as ITSM, ITOM, CMDB, ITAM, SPM, App Engine, Visibility or Discovery. What makes this role compelling You will have the opportunity to influence the long‐term direction ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring … Company pension, private healthcare and life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations ...

power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow. About the role As an ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical … always be clear about role expectations. What you must have to be considered 8+ years' experience as a Business Analyst or Consultant within IT Service Management environments Strong knowledge of ITIL processes and service management best practices Experience delivering ITSM transformation, service redesign or operating-model change programmes Experience working ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

Halo ITSM Consultant Reading (Hybrid) £70,000 - £85,000 + Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational … customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption. The ideal candidate will have ...

Halo ITSM Consultant Reading (Hybrid) £70,000 - £85,000 + Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational … customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption. The ideal candidate will have ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

business systems, application support, or integration engineering teams in a complex multi-site organisation . Strong understanding of application lifecycle management, IT service management (ITSM), operational acceptance, and supplier governance . Proven track record of managing supplier contracts, vendor selections, due diligence, and software cost management . Ability to communicate ...

Tektora Limited are seeking DV-cleared Senior ITSM Engineers for a contract role supporting a leading Defence and National Security IT provider. You will contribute to the digital transformation by installing, configuring and customising ITSM tooling in secure, large-scale environments. The role covers cloud, on-premises and hybrid delivery … reporting into the Senior ITSM Tooling Architect, and requires strong experience with ITSM tooling suites and ITIL/eTOM processes within security-regulated #J-18808-Ljbffr ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

IT Service Management (ITSM) solution sales. Dit is een geweldige kans om aan de slag te gaan bij een wereldwijde leider in IT Service Management en een belangrijke rol te spelen in het uitbreiden van onze aanwezigheid in het ITSM-landschap. Dit is een hybride rol met een gelijke focus … afsluiting en overdracht Accountbeheer Ontwikkelen en uitbreiden van bestaande klantrelaties, identificeren van upsell- en cross-sellmogelijkheden Optreden als vertrouwenspersoon voor klanten tijdens hun ITSM-verbetertraject Onderhouden van regelmatige accountbeoordelingen en ondersteunen van langdurig klantsucces Nauw samenwerken met leveringsteams om een succesvolle uitvoering te garanderen en verdere mogelijkheden te identificeren Extra ...

accountability. Establish a transparent process for analytics requests, including intake, prioritization, and delivery, with clear service levels and stakeholder communication. Collaborate with SIAM and ITSM teams to define KPIs, standardize definitions, and implement data-quality controls for service performance and team compliance. Drive adoption of best practices and continuous improvement … technology operations. Strong skills in stakeholder engagement, data governance, demand management, executive communication, KPI design, data quality, compliance reporting, and vendor management. Familiarity with ITSM data and tools, including Microsoft Power BI and Databricks. Knowledge of ITIL service-performance frameworks, data-product management, and data governance. Experience leveraging compliance ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

Work effectively with vendors and suppliers, particularly ServiceNow, to maximise service value and resolve platform-related issues Contribute to the continuous improvement of IT service management processes and operational practices Key performance indicators: Business engagement and stakeholder satisfaction metrics Achievement of IT service management KPIs, including Incident, Service Request, Problem ...

Coordinate remediation ownership across internal teams, managed service providers and third-party stakeholders. Raise, maintain and track vulnerability remediation tickets using Remedy or equivalent ITSM tools. Investigate unidentified asset ownership and resolve coverage gaps. Monitor remediation progress and maintain a clear audit trail of actions and communications. Escalate overdue vulnerabilities … Cyber Essentials Plus requirements and vulnerability governance processes. Experience utilising CMDB platforms and asset inventories to validate coverage and identify ownership. Knowledge of ITSM and ticketing tools, ideally Remedy. Experience creating and maintaining Splunk dashboards and security reporting. Desired Skills Experience working within Defence, Government or other highly regulated environments. ...

Coordinate remediation ownership across internal teams, managed service providers and third-party stakeholders. Raise, maintain and track vulnerability remediation tickets using Remedy or equivalent ITSM tools. Investigate unidentified asset ownership and resolve coverage gaps. Monitor remediation progress and maintain a clear audit trail of actions and communications. Escalate overdue vulnerabilities … Cyber Essentials Plus requirements and vulnerability governance processes. Experience utilising CMDB platforms and asset inventories to validate coverage and identify ownership. Knowledge of ITSM and ticketing tools, ideally Remedy. Experience creating and maintaining Splunk dashboards and security reporting. Desired Skills Experience working within Defence, Government or other highly regulated environments. ...

ServiceNow Architect with experience of enterprise-scale transformation programmes. Leading the ServiceNow Enterprise Architecture vision, roadmap, governance, strategic adoption of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, SecOps + custom applications. Defining ServiceNow Enterprise Architecture platform strategy, leading solution design + architecture reviews. Establishing CSDM, CMDB … ServiceNow platform governance, standards + best practice. Providing technical leadership + collaborating with business leaders, enterprise architects, and delivery teams. Technical Skills: ServiceNow Architecture, ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, CSDM, Discovery, Service Mapping, IntegrationHub, Enterprise Integrations, Security, Governance, Cloud Architecture, Data Modeling, HLDs, LLDs + architecture diagrams. ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Advancing People ...

following areas: Microsoft 365 administration and governance (including SharePoint) Cybersecurity Device management Administration of cloud-based business applications Data governance and information management IT service management Excellent communication, relationship-building and change leadership skills, including the ability to advise senior leaders and boards, engage non-technical colleagues and build digital … qualification or equivalent professional experience in technology, digital transformation, information systems or a related discipline would be advantageous. A recognised professional qualification in IT service management, project or programme management, cybersecurity, data governance, enterprise architecture or change management would also be welcomed. Experience leading technology or digital transformation within ...

will act as the technical authority and primary escalation point, overseeing complex incidents, production issues, technical designs and platform enhancements across SAM Pro, HRSD, ITSM, IRM and SecOps.You will also play a key role in ensuring software licensing compliance, maintaining platform stability and providing technical oversight of offshore delivery teams.Mantory … RequirementsValid SC Security Clearance.Extensive ServiceNow SAM Pro production support experienceMajor incident leadership experience.Technical design authority experience.HRSD/ITSM platform support experience.Offshore team leadership experience.Essential Skills & ExperienceExtensive hands-on experience with ServiceNow SAM Pro, particularly within enterprise production support environments.Strong experience managing major incidents, including P1/P2 escalations and root ...

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within ...

will act as the technical authority and primary escalation point, overseeing complex incidents, production issues, technical designs and platform enhancements across SAM Pro, HRSD, ITSM, IRM and SecOps. You will also play a key role in ensuring software licensing compliance, maintaining platform stability and providing technical oversight of offshore delivery … teams. Mantory Requirements Valid SC Security Clearance. Extensive ServiceNow SAM Pro production support experience Major incident leadership experience. Technical design authority experience. HRSD/ITSM platform support experience. Offshore team leadership experience. Essential Skills & Experience Extensive hands‐on experience with ServiceNow SAM Pro , particularly within enterprise production support environments. Strong ...

scalable business operations across the Group. The Enterprise Applications Associate will focus primarily on supporting the administration and day-to-day operation of our ITSM platform, Ivanti Service Manager, and its associated capabilities. The role will also assist with functional and technical support across the wider Enterprise Applications portfolio, helping … core modules, navigation and typical service management processes. Experience with supporting applications such as Workday, Salesforce, SAP Concur, DocuSign would be beneficial. Understanding of ITSM concepts and ITIL-aligned practices, with the ability to apply structured incident, request, problem, change and knowledge processes. Strong analytical and troubleshooting skills, with ...

seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational requirements into secure … sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support critical integrations with technologies such as Entra ID, LDAP, monitoring ...