476 to 500 of 649 ITSM Jobs in the UK excluding London

operations, including JML, access requests, provisioning and fulfilment. Manage IAM platforms including IGA, SSO/MFA, Active Directory and Entra ID. Own ITSM processes across incident, problem, change and request management. Drive IAM automation, self-service and workflow improvements. Lead audit, compliance, access recertification and remediation activities. Manage third-party … automation, APIs and self-service workflows. Experience integrating IAM with AD/Entra, REST/SCIM, SAP, databases and Workday. Strong understanding of ITSM, SLAs/SLOs, audit controls and SOX. Experience with privileged access controls and complex directory/tenant environments. Exposure to AWS, Azure or GCP identity ...

service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required UK Sole National with active DV Clearance Extensive cloud administration experience using tools such … cloud-based environment Experience working in a multi-tenant environment Strong problem-solving skills and the ability to take on technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence ...

line with SLA requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google Workspace Support. Strong incident and request management experience. Experience working with ITSM tools and processes. Excellent troubleshooting and user support skills. Ability to identify and escalat technical, service, or process-related issues. Strong communication and stakeholder management ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows … ownership, authoritative sources and data-quality management. Experience of Power BI, Microsoft Fabric, SQL or another reporting and analytics tool. Good understanding of IT service management and how reliable configuration and service data supports Incident, Problem, Change, Asset and Service Level Management. Experience considering how data quality and governance underpin ...

operational standards. Your Responsibilities Governance & Oversight Oversee vendor and internally delivered WDA services, ensuring consistency, compliance, and operational excellence. Drive adoption of core ITSM processes including change, incident, problem, knowledge, and service level management. Coordinate governance forums and ensure actions, decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management … cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding of IT service management (ITSM) and IT governance. Ability to work cross‐functionally, translating between business, technical, and vendor viewpoints. Excellent communication and stakeholder engagement skills. Ability to work ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

minimum of Master's degree level, or equivalent post graduate qualificatio Degree level or equivalent qualification specifically in IT/Informatics IT Service Management (ITSM) certifications Evidence of management development through Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment ...

minimum of Master’s degree level, or equivalent post graduate qualificatio Degree level or equivalent qualification specifically in IT/Informatics IT Service Management (ITSM) certifications Evidence of management development through Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment ...

senior technical escalation point for the Service Delivery team, including participation in out-of‐hours escalation. About You You’ll be an experienced IT Service Management professional and people leader with a strong technical background and a genuine passion for delivering excellent service and continuous improvement. You’ll ideally have … Service Desk function within a complex organisation. Strong leadership, communication and stakeholder management skills. ITIL experience/qualification, with a good understanding of IT service management best practice. Experience delivering significant IT change and digital transformation across a large user environment. Strong knowledge of Microsoft technologies, end‐user computing ...

continual improvement of digital services across the Trust, ensuring high-quality, reliable support for clinical and corporate systems. Key responsibilities include: Leading IT service management activities, ensuring services meet agreed performance, availability, and customer satisfaction targets. Managing digital Major Incidents, coordinating technical teams and suppliers to restore critical services … equivalent experience. 5 GCSEs or equivalent including Mathematics and English. Current ITIL foundation certificate (or willing to work towards). Experience: Experience of IT Service Management within a medium to large complex organisation. Experience of supporting the transition of new or changed services into live operational environments. Experience of managing ...

lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL principles and frameworks. Previous experience in IT Service Management (ITSM) and Service Transition processes. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support ...

resources. The role owns day-to-day ticket management, service quality, escalation control and ITIL-aligned operational discipline, using Halo as the ITSM platform to manage workflow, reporting, prioritisation and continual service improvement. Responsibilities: Pod Leadership: Lead the Camberley service desk pod, providing clear direction, coaching and operational support … operational standards. ITIL Knowledge: Strong understanding of ITIL principles, particularly incident, request, problem, change, escalation and continual improvement practices. ITIL certification is desirable. Halo ITSM Experience: Practical experience using Halo or a comparable ITSM platform to manage tickets, queues, SLAs, categorisation, reporting and service improvement activity. Ticket Quality and Governance ...

transformation business headquartered in Fareham, Hampshire. This role is ideal for a South Coast-based Project Manager looking to deliver both UK and international ITSM projects, working with a diverse client base while remaining locally based. Key Responsibilities Manage end-to-end delivery of ITSM/BMC projects Engage with … knowledge transfer activities What We’re Looking For 4–7 years’ project management experience in IT, SaaS, or telecoms Hands‐on experience with ITSM tools such as BMC Helix, Remedy, or equivalent Proven stakeholder management skills across local and global teams Track record of delivering projects end-to-end Working ...

requests and translate them into appropriate technical actions Experience supporting frontline services such as tech bars, VIP support, and specialist tooling Familiarity with IT service management processes and governance controls Experience using ITSM tools such as ServiceNow (SNOW) Ability to communicate technical guidance clearly to non-technical users Strong organisational ...

continuous service improvement programs Strong understanding of observability practices, including monitoring, alerting, logging, dashboards, and operational reporting Knowledge of ITIL principles and IT Service Management processes Experience developing and maintaining operational documentation, runbooks, support procedures, recovery documentation, and knowledge articles Experience working within an SRE, DevOps, Cloud Operations, Platform Engineering … such as TIBCO or comparable enterprise platforms Experience supporting Microsoft Azure, Amazon Web Services, or Google Cloud Platform Experience using ServiceNow or a comparable ITSM platform Knowledge of compliance, risk management, audit controls, operational resilience, business continuity, and disaster recovery practices Relevant professional certifications, such as ITIL, SRE, cloud, Kubernetes ...

support model that maximises first-point resolution through automation, self-service, AI-enabled support and knowledge management. Own and maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead incident, request and problem management activities, ensuring effective triage, rapid … ownership and continuous improvement, and support career development aligned to professional standards and frameworks. About you and your experience Experience leading Service Desk, IT Service Management or Digital Support functions within a complex technology environment. A strong commitment to user-centred service delivery, service excellence and continual improvement. Experience using ...

Role – L2/L3 Support Engineer, Document Publishing COTS applications Technology – ITIL, ITSM/ticketing tools, CMDB practices, Location – Stevenage, UK Business Unit – MFGADM Compensation – Competitive (including bonus) Job Summary We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise … with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments. Location & Security Requirements Candidates ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

hand over a resilient enterprise monitoring ecosystem. Working alongside Platform Architects, you will translate architectural designs into production-ready integrations across network, security, and ITSM platforms. Key Responsibilities Design and configure core enterprise monitoring and management modules (performance, configuration, application, traffic, and storage suites). Integrate central monitoring platforms with … firewall managers, security consoles, and network controllers . Connect monitoring platforms to IT Service Management (ITSM) tools for automated alerting, ticketing, and reporting. Manage supporting services: Active Directory, patch management, DNS/DHCP, and endpoint security platforms . Produce technical documentation (LLDs, SOPs) and deliver knowledge transfer to support teams. ...

nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement … within the team. Manage absence, performance issues, and disciplinary matters in line with HR policies. Technology & Tooling Oversee the effective use and configuration of ITSM platforms. Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

developing and supporting solutions across the ServiceNow platform, with particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements … doing · Develop and maintain solutions across the ServiceNow platform in accordance with ServiceNow best practices and development standards. · Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change, · Request, Knowledge, and Service Catalogue processes. · Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure ...