501 to 525 of 554 ITSM Jobs in the UK excluding London

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation … technology functions. Partner with stakeholders across the business to continuously enhance service quality, efficiency, and user experience. Profile Essential 5+ years' experience in IT Service Management or IT Operations. Hands-on ownership of an enterprise ITSM platform (Ivanti, ServiceNow, or equivalent). Proven ownership of IT support services across multiple ...

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation … technology functions. Partner with stakeholders across the business to continuously enhance service quality, efficiency, and user experience. Profile Essential 3+ years' experience in IT Service Management or IT Service Desk. Hands-on ownership of an enterprise ITSM platform (Ivanti, ServiceNow, or equivalent). Proven ownership of IT support services across ...

automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership mindset with a proactive approach ...

seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational requirements into secure … sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support critical integrations with technologies such as Entra ID, LDAP, monitoring ...

Sales Executive (IT Service Management) Reading - Hybrid (3 On-site, 2 WFH) £40,000 - £50,000 + Commission + Benefits Are you an experienced IT Service Management sales professional looking to join a global leader where you can take ownership of both new business development and account growth, build long … ITSM solution sales Minimum 3 years' B2B sales experience Strong new business development and account management experience Knowledge of ITIL, SIAM or wider IT Service Management frameworks Excellent communication, negotiation and stakeholder management skills Self-motivated, commercially focused and results-driven Reference Number: BBBH(phone number removed) Rise Technical Recruitment ...

operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity. Key Responsibilities Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships … escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity. Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness. Build strong stakeholder relationships and improve customer experience across the organisation. Essential ...

accountability of assets across different security classifications Reporting on asset and service design performance to senior stakeholders What we're looking for Substantial IT service management experience in a large, complex environment A strong track record in service design, service transition or both Hands-on experience of IT asset management … including hardware, software licensing and CMDB Experience of ITSM tooling such as ServiceNow or similar Good supplier and contract management experience The confidence to bring order to a complex estate and influence stakeholders at all levels ITIL v4 Foundation as a minimum Desirable Higher-level ITIL v4 or an IT ...

Catalogue Management Practice. Ensuring a clear, consistent view of IT services and how they are requested, consumed, supported and managed. Operating within the retained ITSM team in a hybrid SIAM model, you'll ensure the service catalogue is clearly defined, consistently governed, aligned to CSDM and easy for colleagues … catalogue structures, service offerings, ownership, relationships and lifecycle information are accurate. Provide governance and assurance over catalogue quality, request management, data standards and supporting ITSM tooling. Identify opportunities for simplification, standardisation, automation and continual improvement. Work collaboratively with the SIAM team, service management, service providers and suppliers to drive catalogue ...

vWAN). Strong knowledge of static and dynamic routing. Experience applying industry best practice, with knowledge of ISO 20000 (IT Service Management) and ITSM principles. Experience authoring technical design documents and service artefacts. #J-18808-Ljbffr ...

Places for People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strongunderstanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach … develop technical support colleagues. Experience using IT service management tools to oversee incidents, workloads and service performance. Experience supporting a range of business functions and stakeholders, including leading service review meetings. More about you You are an experienced IT support leader who can balance competing priorities and is committed ...

Senior IT Systems Administrator (Linux & HPC)KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture ...

Job Description - Service Assurance Specialist – Connected Crew & Optimised Flying (17484) We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re ...

onsite in Edinburgh. Role Overview Contributing to the development, implementation and documentation of Oracle Cloud support processes, operating procedures and support runbooks. Ensuring IT Service Management tooling (currently IFS Assyst) is configured and utilised effectively to support Oracle Cloud services. Producing regular service performance and management reporting, including monitoring supplier … performance reports and management information. Experience working with and managing relationships with external managed service providers. Strong stakeholder engagement and communication skills. Knowledge of ITSM principles and service delivery best practice. Please note that you must be eligible for BPSS to commence this role. #J-18808-Ljbffr ...

triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation and maintaining the product's lifecycle management Working alongside an established team of 2nd and 3rd Line engineers Travelling to other … Event Management tooling, for example SCOM Windows Server and Active Directory Willing to work a shift pattern and travel to customer sites Microsoft PKI ITSM tooling and processes Prior delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 3rd Line Storage Support Engineers ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with escalation duties … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways … IT transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways … IT transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

Sheffield | Gleeson Homes Be the link between technology, business success, and continuous improvement. At Gleeson Homes, we're passionate about Building Homes. Changing Lives. As we continue to grow, we're looking for an Application ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring ...

SVGC Ltd is seeking an IT Service Management Analyst to join the DSR Service Support team. You will work with the IT Service Manager, handling incidents, problems, changes, and service reporting to ensure compliant ITIL processes across internal and third-party services. Role involves end-to-end ITSM management, data ...

Annum Closing Date: Sun, 15 Nov 2026 Help shape the future of the service platform at the heart of our technology teams. As our ITSM Platform Specialist, you’ll play a key role in evolving EasyVista, using your technical expertise and ideas to create a platform that makes IT services … Skipton office, with the remaining two days working from home. What You’ll Need Hands-on experience administering, configuring and developing an IT service management platform; experience of EasyVista would be especially relevant. Practical knowledge of IT service management principles and the incident, service request, problem, change and knowledge management ...

OneAdvanced is seeking an experienced ITSM professional to own Incident, Problem and Change processes. You will coordinate recovery for major incidents, drive root cause analysis, chair CABs, and maintain the forward change schedule. Excellent stakeholder management and communication skills are essential. You will monitor KPIs, ensure process maturity, and report ...

operations. Drive continuous improvement across the operational service, including governance, configuration and access management, JML processes, supporting applications, user communications, KPIs/SLAs and ITSM practices. Key Skills/Experience Essential: Significant experience managing the operations of Dassault Systèmes 3DEXPERIENCE and/or large-scale PLM platforms within an engineering … demonstrable experience leading technical teams, suppliers and service partners. Strong working knowledge of ITIL and/or COBIT with experience establishing and operating structured ITSM and governance frameworks. Proven experience managing SaaS platforms, vendors, SLAs, KPIs and service performance with a focus on availability, resilience and continual improvement. Strong understanding ...

enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design … third-party APIs. Experience managing update sets and supporting instance migrations. Ability to translate business requirements into technical solutions. Understanding of ITIL and ITSM principles. ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What’s On Offer Permanent position with ...