551 to 575 of 649 ITSM Jobs in the UK excluding London

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project and operational teams ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

future programmes across the organisation. What You’ll Be Doing Lead the successful transition of a live project into BAU support. Review current IT service management practices and identify improvement opportunities. Develop a reusable Service Design & Transition methodology, including templates, governance and best practices. Ensure operational readiness through effective planning … Design and/or Service Transition within complex IT environments. Strong track record of transitioning projects into BAU support. Experience reviewing and improving IT service management processes. Knowledge of ITIL Service Management (ITIL Foundation minimum). Excellent stakeholder management, communication and facilitation skills. Experience creating practical frameworks, documentation and governance ...

business objectives, regulatory obligations, and operational processes. Experience Minimum 5+ years ServiceNow functional consulting experience Experience working in regulated European sectors Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities Conduct workshops and requirements gathering sessions Define business processes and solution requirements Produce user stories, process maps … execution Ensure process designs align with regulatory and compliance requirements Support change management and stakeholder communications Required Skills Business Analysis Process Design ITIL/ITSM User Story Development UAT Management Process Documentation Preferred Certifications ServiceNow CIS (ITSM/CSM) ITIL v4 CBAP or Agile BA Certification ...

outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update … working in an IT Service Desk or Applications team. Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to: IT Service Management IT Operations Management IT Asset Management ServiceNow DevOps IT Workflows Employee Workflows Experience of IT service management processes Good experience in a Productivity Applications team ...

identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals … responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration ...

ensuring accurate, trusted, and governed network inventory through automated discovery, data assurance, and integration with enterprise platforms. The role focuses on network data governance, ITSM integration, automation expansion, documentation standards, platform optimisation, network baselining and development of a strategic roadmap towards Site Reliability Engineering (SRE) practices. … Responsibilities Review the existing network data landscape, including current data sources, data quality, and data flows between network management, monitoring, automation, and IT service management platforms. Assess the current NetBox implementation and identify opportunities to improve data modelling, governance, discovery, assurance, and integrations. Develop and enhance the NetBox platform ...

triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation and maintaining the product's lifecycle management Working alongside an established team of 2nd and 3rd Line engineers Travelling to other … Event Management tooling, for example SCOM Windows Server and Active Directory Willing to work a shift pattern and travel to customer sites Microsoft PKI ITSM tooling and processes Prior delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 3rd Line Storage Support Engineers ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with escalation duties … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...

working model with flexibility Varied role combining support and development Opportunity to influence process improvements Work within a collaborative regional IT team Exposure to ITSM, project management and integration projects Key Responsibilities Provide SharePoint administration, support and troubleshooting Resolve system issues and manage change requests Develop and enhance SharePoint solutions … Support integration of business systems with SharePoint Improve ITSM and project management tools Analyse application functionality and recommend improvements Configure, test and validate application solutions Produce functional specifications and documentation Work closely with stakeholders, analysts and technical teams Support business projects delivered through SharePoint About You 3-5 years' relevant ...

performance issues. The team can identify root causes across application, integration and data layers. Manage incidents, problems, changes, defects and technical backlog items through ITSM tooling and Azure DevOps. Work is prioritised by business impact and progressed in line with service expectations. Monitor platform health, integrations, batch jobs, APIs … platforms – GoAnywhere MFT/SFTP Core platforms – Genesys contact centre services Core platforms – Integrated and asynchronous processing Support and delivery tooling – Azure DevOps and ITSM tooling Support and delivery tooling – Sumo Logic and observability dashboards Support and delivery tooling – JSON, XML, payloads and log structures Support and delivery tooling – Runbooks ...

hierarchical structures. Integrate NetBox with network management and assurance platforms, including Cisco Catalyst Centre . Develop integrations between NetBox and ServiceNow CMDB/ITSM . Automate network discovery, compliance reporting, auditing and configuration validation. Expand network automation using Python, Ansible, REST APIs and, where applicable, Terraform. Develop reusable automation workflows … support Network SRE practices. Identify opportunities for proactive monitoring, fault prevention and self-healing automation. Work closely with Operations, Security, Architecture, Platform and ITSM teams. Required Technical Skills Network Source of Truth/IPAM/DCIM Hands-on experience with one or more of: NetBox Nautobot IP Fabric Auvik SolarWinds ...

8+ years of hands-on ServiceNow experience. 5+ years in a ServiceNow Architect or Lead Developer capacity. Proven experience implementing multiple ServiceNow modules, including: ITSM ITOM HRSD SecOps GRC/IRM SPM Deep expertise in: ServiceNow scripting (client-side and server-side) Flow Designer Integration Hub Service Portal/Employee … effectively in high-pressure, regulated environments . Desirable Qualifications ServiceNow Certified Technical Architect (CTA) or progress toward CTA. Multiple ServiceNow CIS certifications , such as: ITSM HRSD ITOM SecOps GRC Experience in financial services or other regulated industries . Knowledge of DevOps and CI/CD pipelines . Experience with ServiceNow ...

ITSM Process Support Analyst is sought for our IT team in Belfast, based at A&O Shearman’s Belfast office. The role supports IT service management processes globally, coordinating governance forums and maintaining process documentation to ensure compliant, low-risk services. The successful candidate will have strong ITIL experience, 5+ ...

Tektora is seeking a DV Cleared Senior ITSM Engineer for a contract role to support a leading Defence and National Security IT provider. You will work on secure, large-scale ITSM deployments across hybrid environments. The role requires extensive ITSM tooling installation and configuration experience, with exposure to cloud ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

senior ITSM Process Support Analyst role is available with A&O Shearman in Belfast. You will coordinate ITSM processes across the IT organisation, supporting Change, Release, Problem, and Service Design activities while ensuring compliance and evidence-based governance. The role reports to the Global Service Desk Senior Manager and interacts ...

improvement initiatives from concept through to implementation and adoption. Act as a key stakeholder in the evolution and optimisation of the organisation's IT Service Management platform. Use data, reporting and service metrics to identify trends, drive efficiencies and improve service performance. Work collaboratively with technology and business teams … operational excellence. The Person With proven experience leading IT Service Improvement, Service Management or Service Transformation initiatives, you will possess: Strong understanding of ITSM best practices and service delivery frameworks. Experience implementing automation solutions that deliver measurable operational improvements. Familiarity with AI, with experience of workflow automation or low-code ...

Itchyfeet Recruitment Agency is seeking an experienced IT Service Manager for client teams in Guernsey or Jersey. You will lead day-to-day ITSM governance, ensure reliable services, and collaborate with Security, Resilience, and third-party suppliers to deliver excellent outcomes. The role focuses on improving service delivery, incident response ...

Itchyfeet Recruitment Agency is seeking an experienced IT Service Manager for client teams in Guernsey or Jersey. You will lead day-to-day ITSM governance, ensure reliable services, and collaborate with Security, Resilience, and third-party suppliers to deliver excellent outcomes. The role focuses on improving service delivery, incident response ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to strengthen governance and support for IT service management. You will coordinate ITIL-aligned processes, maintain documentation, and partner with service owners, vendors, and regional teams to ensure compliant and reliable service delivery. The role emphasizes data-driven insights ...

Senior IT Systems Administrator (Linux & HPC)KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture ...

influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within Atos. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models between agents, systems, and humans Produce agent flow specifications and design artifacts Ensure … modeling (BPMN, orchestration, automation tools) Ability to define logical flows and decision trees Understanding of AI-assisted workflows and agent behavior modeling Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills Familiarity with workflow tools (n8n, ServiceNow, etc.) Exposure to agent-based architectures Understanding of human involvement patterns ...

Deliver end‐to‐end process improvements across order‐to‐cash, procure‐to‐pay, and service lifecycle management. Oversee systems integration across CRM, ERP, and ITSM platforms. Strengthen financial controls, reporting, and automation. Manage stakeholders, governance, risks, and programme delivery through PMO structures. Drive change management and user adoption across cross … transformation programmes. Strong understanding of finance, service delivery, and systems integration. Skilled in stakeholder management, governance, and process optimisation. Experience with CRM, ERP, and ITSM platforms (e.g., Salesforce, NetSuite) is desirable. Background in Managed Services, VAR, Systems Integration, or technology‐led organisations is advantageous. PRINCE2, APM, or equivalent certification preferred. ...

this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. … workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences. Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal ...