1 to 25 of 540 ITSM Jobs in the UK excluding London

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

heart of everything our client does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

hybrid environments (e.g. on-premise, cloud, SaaS).* Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform.* Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate).* Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

knowledge across firewalls, Wi-Fi, TCP/IP, DNS, DHCP, and experience implementing internet and email filtering solutions. Experience working with ITIL frameworks and ITSM tools to deliver high-quality support services. Proven ability to work autonomously, manage competing priorities, and take ownership of complex technical issues. Excellent troubleshooting, analytical ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

Autopilot experience. Experience with application packaging and deployment . Strong troubleshooting and root cause analysis skills. Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies. PowerShell experience for administration and automation. #J-18808-Ljbffr ...

application packaging and deployment . Strong troubleshooting, root cause analysis and escalation management skills. Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies . PowerShell experience for administration and automation. Excellent communication, coaching ...

performance data, identify trends, and drive continual improvement initiativesExperience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholdersStrong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration ManagementProven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Microsoft 365, Azure, Active Directory, Intune, Windows 11 and MacOS Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence ...

resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

resolving issues and improving processes. Excellent communication skills with the ability to support and engage colleagues at all levels. Knowledge of ITIL or IT Service Management principles would be beneficial. Relevant Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits: Competitive salary – aligned with your skills and experience Pension scheme ...

supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the measurement and management of service performance across multiple suppliers and service towers.Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks.Experience producing, analysing, and presenting service performance reports ...

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

highly desirable An understanding of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 would be advantageous Strong understanding of IT service management and ITIL principles Excellent analytical and troubleshooting skills A proactive approach to problem solving and continuous improvement. Ideally you will have experience within a similar ...

business-critical applications. Manage application configuration, user access, vendor coordination and upgrade activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset ...

multi-supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues ...