1 to 25 of 502 ITSM Jobs in the UK excluding London

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability … challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with … the ITSM Systems Manager and ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability … challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with … the ITSM Systems Manager and ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. More ❯

own transport). Experience of oversight of multi-component system integrated with other organisations. Familiarity with software development life cycle (SDLC), cloud technologies, and ITSM tools (e.g., ServiceNow, Jira, Azure DevOps). Experience in maintaining, monitoring and evolving OLAs (Operating Level Agreements) between service delivery teams. Good understanding of operational More ❯

new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools. More ❯

processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and problem-solving More ❯

3rd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure More ❯

ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition to disposal. Maintenance and More ❯

main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI), and Reporting, which includes More ❯

Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication More ❯

ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯

ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong communication and stakeholder management skills Analytical mindset for risk assessment and problem-solving Desirable Experience Understanding of the UK electricity market and Ofgem More ❯

leading an IT service desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal More ❯

leading an IT service desk or technical support team Strong problem solving and technical expertise in IT systems, networks and troubleshooting including knowledge of ITSM (e.g. Incident, Problem, Change) Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools A calm, customer-first approach with excellent communication, interpersonal More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification More ❯

Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

with Windows Server, IIS, and Active Directory Solid understanding of T-SQL or PL/SQL Familiarity with scripting (.NET, PowerShell) Proficient in using ITSM tools (e.g., ServiceNow, SCSM) Excellent communication and analytical problem-solving skills Top 5 Optional Skills Azure (AD, IaaS, PaaS) Microsoft Dynamics (2012AX or D365) Office365 More ❯

fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment between delivery processes … awareness of service performance. Strong customer service skills and a proactive and adaptable approach to service delivery. Knowledge and experience of IT Service Management (ITSM) frameworks such as ITIL. Knowledge and experience of Service Desk solutions, preferably JIRA. Knowledge and experience of Azure stack is preferable. Qualifications and Accreditation ITIL More ❯

efficiently. Desirable: * Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. * Knowledge of PowerShell scripting and automation tools. * Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). * Awareness of compliance standards (e.g., GDPR, ISO 27001). * Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+ More ❯

grasp complex technical information quickly, assimilate and explain to non-technical audiences. An understanding of Service integration and management (SIAM) methodologies. An awareness of ITSM Tooling technologies and how they can be used and configure to best serve our customers. Experience in Cloud based Service Architecture Experience working in Government More ❯

Intune, SharePoint, and Active Directory Understanding of basic networking (DHCP, DNS, firewalls, switches, routers) Exposure to VOIP systems (e.g., 3CX, Mitel, Horizon) Comfortable with ITSM tools like Jira Service Management (or similar) Strong problem-solving mindset using tools like search engines or AI platforms Good interpersonal skills able to support More ❯

integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience More ❯

need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to More ❯

efficiently. Desirable: * Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. * Knowledge of PowerShell scripting and automation tools. * Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). * Awareness of compliance standards (e.g., GDPR, ISO 27001). * Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+ More ❯

efficiently. Desirable: Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. Knowledge of PowerShell scripting and automation tools. Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). Awareness of compliance standards (e.g., GDPR, ISO 27001). Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+ More ❯

MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think are key to More ❯