DV Cleared 1st Line OSM Contact Centre Agent
- Hiring Organisation
- Experis
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- £400 - £430 per day
doing: * Providing technical support to end users across multiple products and systems, including Microsoft, networks, and applications * Logging incidents and managing queries via incident management tools * Developing an understanding of customer environments to deliver tailored support * Following established processes, documenting actions, and suggesting improvements * Diagnosing issues, escalating complex … Server environments, including Active Directory, DNS, and Group Policy * Familiarity with backup solutions like Veritas NetBackup and VMware technologies * Good understanding of user account management and basic network troubleshooting * Excellent communication skills and a proactive approach * Ability to work on a 24/7 shift rota Desired Skills: * Knowledge ...