26 to 50 of 281 SLA Jobs in the UK excluding London

user best practices, identifying and mitigating repeatable cases and creating knowledge-based articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as ServiceNow, InTune and SCCM. Engaging with Capgemini MIM for the management and resolution of major incidents. Modern workplace management experience using ...

GovernanceDeliver all work in line with defined operational standards, customer requirements, and industry best practiceEnsure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworksExecute changes in line with formal change management processes, ensuring validation, testing, and controlMaintain fully auditable, structured technical documentationMaintain high-quality ticket ...

leader in managing our service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLA’s and KPI’s. Your Previous experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration An understanding of Group Policy ...

technical meetings and provide expert guidance to both technical and non-technical stakeholders. · Support service delivery by maintaining high levels of customer satisfaction and SLA performance. · Undertake occasional onsite visits where required. Continuous Improvement · Identify recurring issues and implement long-term solutions. · Drive improvements through automation, AI and process optimisation. ...

accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. ...

part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality ...

resolving IT hardware and software incidents remotely and in person. Managing service requests, including employee onboarding and offboarding. Monitoring and managing support tickets, ensuring SLA targets are achieved. Maintaining accurate ticket updates and documentation. Supporting endpoint security by updating operating systems and third-party software. Assisting with the imaging, deployment ...

Interfaces: IT Service Desk (1st Line) Infrastructure & 3rd Line Engineers Business system owners External suppliers and partners IT Operations Manager Measures of Success SLA adherence and ticket resolution times First-time fix rate/reducti ...

documentation. Excellent organisational skills with the ability to manage multiple tasks and priorities. A customer-focused approach with excellent communication skills. Experience working within SLA-driven environments and following standardised processes. Benefits 31 days annual leave. Gym membership. Regular social events. Cinema tickets. Ongoing training and professional development. Cycle ...

reconciliation between Mintsoft and customer/financial records. Build and maintain reporting dashboards (KPIs such as pick accuracy, order turnaround time, stock discrepancies, SLA adherence). Investigate and resolve stock discrepancies, working with warehouse teams to identify root causes. Provide data extracts and analysis to support customer reporting and internal ...

technologies and telecoms cabling infrastructure. Key Responsibilities Leading, managing, and developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

oversight of supplier corrective and preventative actions Reporting & Executive Visibility Produce consolidated security incident reporting across suppliers Provide insight into: Incident trends Response performance SLA adherence Recurring root causes Risk exposure Support governance boards, service review meetings, and client security leadership Assurance & Evidence Management Define incident management evidence requirements Ensure ...

oversight of supplier corrective and preventative actions Reporting & Executive Visibility Produce consolidated security incident reporting across suppliers Provide insight into: Incident trends Response performance SLA adherence Recurring root causes Risk exposure Support governance boards, service review meetings, and client security leadership Assurance & Evidence Management Define incident management evidence requirements Ensure ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

Management & Reliability: Perform root cause analysis (RCA) on complex infrastructure issues and participate in a 24/7 on-call rotation to maintain system SLA/SLOs.What You’ll BringExperience: 3+ years of hands-on experience in platform engineering, database administration/engineering, or DBRE roles.Database Expertise: Deep hands ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

Oracle), including basic querying and performance awareness. Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements. Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills. Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred. Bachelor ...

room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment Desirable Skills Experience with ...