226 to 250 of 2,726 Service Delivery Jobs

services supporting field teams, contact centres, and customer platforms around the clock. With a focus on performance and future‐readiness, you will align technical delivery with business goals, ensuring critical systems remain available. This role demands proven expertise in telecom service management and stakeholder engagement, contributing directly … organisation’s approach to reliable, resilient, and future‐ready telecommunications services across a complex operational estate. Working closely with suppliers, operational teams, programme delivery, architecture, and business stakeholders, you will ensure telecom services are secure, performant, and aligned to both operational and strategic objectives. This role contributes to Thames ...

role will initially focus on supporting IT needs in the London office, with plans to expand coverage to other offices in Europe. The IT Service Delivery Analyst is an advocate for Heidrick users, with the primary objective of helping colleagues work more efficiently and productively. This role … improve support effectiveness and efficiency. Approximately 35% of time is expected to be dedicated to this area. This role reports to the Regional IT Service Delivery Manager, APAC & EMEAResponsibilities: Serve as the primary IT point of contact for local offices, gathering user feedback and understanding their regional ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes, and the development ...

mission-critical environment. Lead incident response, change execution, and escalation coordination across infrastructure, network, facilities, and security teams. Oversee vendor access, onsite activities, and service delivery to maintain operational, security, and compliance standards. Drive execution of infrastructure initiatives, including hardware deployments, lifecycle management, structured cabling, and capacity planning. … execution discipline while retaining accountability for outcomes. Promote a strong risk and control culture aligned with enterprise standards and operational excellence. Support continuity of service delivery across EMEA sites while balancing operational priorities and project demand. Job Description We're seeking a motivated technology leader for the role ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

appointment.JOB DESCRIPTIONJOB TITLE: Specialism Lead (EnAble Programme)Post 1 – Finance Specialism LeadREPORTS TO: EnAble Business Transformation Workstream LeadRESPONSIBLE FOR: Leading the provision of specialist service input to the EnAble Programme and ensuring the alignment and integration of the programme’s implementation with existing EA services and processes.The role will … work collaboratively with both the Business Transformation and Technical Workstream Leads to support joined-up delivery across the programme.ENABLE PROGRAMME BACKGROUNDThe EnAble Programme has been established to replace EA One, the Education Authority (EA)’s current Enterprise Resource Planning (ERP) system, and aims to deliver an integrated, efficient, scalable ...

proactive Software Quality Assurance Manager to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point … requirements placed on the company, including the government’s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying ...

performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech’s operational excellence, and continuously evolving our operational models, standards, and capability. … Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident ...

About the job you’re considering The SIAM Catalogue Analyst will be accountable for the governance, maintenance, optimisation, and continual improvement of the service catalogue across a multi-supplier environment. The role is outcome-focused, ensuring catalogue services are accurate, standardised, accessible, and aligned to business requirements while driving … service transparency, enhancing the end-user experience, and supporting efficient service delivery through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will ...

experienced technology operations leader to take ownership of business-as-usual IT services across a complex organisation. This role is responsible for service delivery, service management, application support, supplier performance, operational resilience, and continuous improvement, ensuring reliable, accessible, and cost-effective technology services that support organisational success. … Client Details This role is within the not-for-profit sector, based in London. Description Lead the end-to-end delivery of technology operations, ensuring high-quality, reliable and accessible IT services. Own and enhance the IT service management framework, including incident, problem, change, request, configuration and knowledge ...

Service and Security Lead Hybrid (4 days on site per week) £45,000 - £50,000 We’re recruiting for an international manufacturing business seeking an IT Service and Security Lead to take ownership of IT service delivery, infrastructure and cyber security across its global operations. Reporting … role with scope to shape how IT support and security operate across the group. You’ll lead a small internal support function, manage external service providers and develop the security capability within a cloud-first environment built around Microsoft 365, Intune and cloud applications. The role Own IT service ...

portfolio. Responsibilities The Facilities and Client Experience Manager will be responsible for all aspects of the day-to-day management and of first-class service delivery of maintenance, cleaning, security, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities Manager … step in their career and progress into delivering high standards in London building management. The role would suit someone with a passion for customer service and a commitment to creating a workplace where everyone can thrive. We are looking for an individual highly skilled in customer experience/Front ...

Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If youre currently working in service operations, customer … service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. Were working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. Its a hands ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Service Operations Engineer Location: Canary Wharf, London (On-site Monday to Friday) Contract: Permanent Hours: Full time 35 hours Purpose of the Role The Service Operations Engineer provides high-quality technical support to colleagues across the business, ensuring a reliable and efficient end-user technology experience. Working … part of the Service Operations team, the role supports hardware, software, collaboration tools, and enterprise applications while contributing to service excellence, continuous improvement, and operational effectiveness. About Just Just We help people achieve a better later life. That’s our purpose and it’s the reason we exist. ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships Coordinating ...

experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manage … designing end-to-end services for distinguished client accounts operating within secure environments. You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery ...

Industry Delivery Director Application Deadline: 11 October 2026 Department: Delivery Management Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: £100,000 - £125,000/year Description Made Tech is a leading provider of digital, data and technology services … legacy applications and working practices, and to delivering innovative solutions that enable government agencies to achieve their mission‐critical objectives efficiently and securely. Our Delivery Directors are accountable for the successful delivery of our entire portfolio of client activity by leading a team of delivery professionals ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … Overview: This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. You’ll sit at the centre of the customer relationship, connecting delivery, support, and commercial teams ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people, setting ...

challenges and using digital technology to deliver better outcomes for customers? We are seeking an experienced Digital Improvement Partner to lead the design and delivery of transformative improvements across Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation … service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity … strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving ...

visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn. Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership University NHS Foundation Trust, providing digital and IT services to NHS organisations across … Staffordshire and Shropshire. We are seeking a motivated and customer-focused individual to join our Service Delivery Team based at Lawton House, Trentham. As a Service Delivery Specialised Services Administrator, you will support healthcare services through the administration of IT procurement and NHS Registration Authority ...

Provide effective operational leadership, communication and management across AVASK's Group offices Ensure global teams are aligned to AVASK policies, procedures, service standards and performance expectations Develop understanding of AVASK's global tax compliance environment and how VAT, EPR, customs, accountancy, advisory and related services interact Ensure operational processes … support the end-to-end client journey across jurisdictions, marketplaces and service lines Contribute to improvements in software systems, automation and workflow design Monitor and analyse KPIs, service levels, quality trends and operational risks Drive process optimisation using automation, AI tools, data analytics and standardised operating procedures Coordinate ...

medical certificated devices. Therefore, candidates will need to have demonstrable experience in working with such devices. This role will lead the safe and effective delivery of the Bugzi powered wheelchair loan service whilst also providing technical oversight across the wider product portfolio. This includes responsibility for product compliance … quality management, and regulatory compliance of all products manufactured, refurbished and supported by the Tadworth operation. This role will lead the safe and effective delivery of the Bugzi powered wheelchair loan service whilst also providing technical oversight across the wider product portfolio. This includes responsibility for product compliance ...