276 to 300 of 944 Service Delivery Jobs

pivotal role in developing and maturing the enterprise CMDB capability, ensuring it delivers accurate, trusted, and actionable insights that support operational excellence, risk management, service delivery, and strategic decision-making.You'll work with senior stakeholders across Change, Incident, Problem, Asset, Risk, Security, Architecture, and Service Management, influencing … managed, supported, and improved across the organisation.A role you will loveThis role is ideal for someone who enjoys combining strategic thinking with operational delivery and wants to be recognised as a leader in Configuration Management and ServiceNow best practice. You'll have the opportunity to build a lasting capability ...

will work closely with business representatives, IT colleagues and scrum teams to translate user stories into high-quality Salesforce solutions that support effective service delivery and continuous improvement. Key Duties Translate user stories into functional, scalable Salesforce solutions in line with Salesforce best practice. Develop, integrate, test … maintain features across Salesforce Service Cloud, Experience Cloud and the Contact Centre platform. Collaborate with cross-functional teams to shape technical design, requirements, limitations and implementation plans. Carry out unit, integration and performance testing, investigating and resolving issues identified during testing. Support day-to-day Salesforce operations, including user ...

achieve those goalsOnboarding:Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoptionCollaborate with internal teams to expedite service delivery and meet onboarding timelinesProduct Adoption:Monitor client usage and product adoption ratesConduct regular check-ins and offer training sessions to ensure clients … renewal processPredict and address potential churn risks, implementing mitigation strategies as neededUpselling and Cross-Selling:Recognize and present opportunities for clients to expand their service portfolio based on their evolving needsCollaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activitiesFeedback Loop:Gather client ...

Boundary Service Lead Location: Near Farnborough (5 Days Onsite) Security Clearance: Current DV Clearance Essential Overview We're looking for an experienced Boundary Service Lead to oversee the delivery, operation and continuous improvement of network boundary security services within a highly secure environment. This role combines operational … leadership, service management and technical oversight across critical boundary security technologies, ensuring the availability, security and resilience of key network services. Key Responsibilities Lead the delivery of secure network boundary services and operations. Manage security monitoring, incident response and service performance. Oversee boundary security technologies including firewalls ...

SummaryThe Practice Lead, Service Design & Transition is responsible for defining and leading the Service Design and Transition practice across D&T. Ensuring products and services are designed for supportability and successfully transitioned into live operation, you'll work closely with business, product and technology teams to deliver high … quality, value-driven services throughout their lifecycle.What you'll doLead and develop the Service Design & Transition team, driving performance, capability and value across the function. Own and govern Service Design & Transition processes, ensuring services are introduced into live operation safely, effectively and with minimal risk. Provide ...

Service Controller Hours: 40 hours per week Working Hours: Rotational coverage required between 7:30am and 5:00pm Overview We are seeking an organised and customer-focused Service Controller to join a busy customer support team. The successful candidate will be responsible for coordinating service activities, scheduling … field-based engineers, managing customer enquiries, and ensuring maintenance and repair requests are handled efficiently. The ideal candidate will have excellent customer service skills, a strong technical understanding of specialist vehicles, and extensive geographical knowledge to effectively coordinate engineers and respond to customer requirements. This role requires strong planning ...

within a regulated environment. Key responsibilities: Coordinate IT infrastructure support and external vendors Support desktop, network, mobility and meeting room technologies Manage infrastructure issues, service delivery and local IT projects Support Microsoft 365, Teams and collaboration technologies Assist with IT quality, compliance and audit activities Support telecoms …/support background and previous experience working within a regulated environment. A great opportunity for an IT professional looking to develop their infrastructure and service delivery experience within a global organisation. To find out more, contact Lynsey today on (phone number removed) Location: Basingstoke (Some UK travel ...

Service Manager |6-Month Contract | InsideIR35 | Hybrid Location: London (Hybrid, onsite 2 days per week) Contract: Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. Key Responsibilities Manage … service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service ...

Security Practice Lead - £85,000 to £100,000 – South East (Multi-Site) – Hybrid FryerMiles are delighted to be working with a leading UK Managed Service Provider (MSP) to assist with their recruitment of a Security Practice Lead to be based from one of their South East offices … hybrid basis. The successful candidate will assist in building and improving the security services capability, while defining and developing their security service portfolio and delivering those services to end clients. Responsibilities include: Security Portfolio Development Support the definition and development of Security Services portfolio: MDR, SIEM, Identity, Compliance ...

Technical Service Desk Controller Location: London (Hybrid) Salary: £38,000 Reports to: Head of Services Join Veritas Veritas is a fast-growing technology partner delivering Managed IT Services, Print & Document Solutions, Communications & Connectivity, Cyber Security and Business Automation to organisations across the UK. We're looking for an experienced … Technical Service Desk Controller to become the operational hub of our Service Department. This role is ideal for someone with a strong technical background (ideally Second Line IT Support) who enjoys problem-solving, coordinating technical teams and delivering exceptional customer service. Working alongside the Head of Services ...

Your new role Supporting the Head of Digital Services and Service Delivery Manager to lead on large scale and complex projects and deliver against framework standards.What you'll need to succeed Experience delivering complex projects in a healthcare setting, managing the full project life cycle from PID through … delivery. To lead on large scale or complex projects within the Change and Capital Programme; supporting the Head of Digital Services and Service Delivery Manager to deliver the programme priorities.To support, facilitate and monitor progress of defined projects using the NCH&C project framework to deliver successful outcomes ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned … estate management, are recruiting an Operations Manager to join the team located in London. Job Summary: Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM's to deliver to in each respective area. Ensure continual ...

CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableTRAVEL: Yes, 10% of the TimeIT Service ManagerRequisition ID: R10219902Location: Cheltenham (onsite)Citizenship Required: UKClearance Type: Highest level of UK Government clearanceRelocation Assistance: YesSalary: 50,000 - 70,000What’s your possible At Northrop Grumman UK, you are part … your career development and the impact we have within our communities.The OpportunityThis is more than just a job; it’s a mission.As an IT Service Manager, you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some ...

service. You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed service levels. Key Responsibilities Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure. Attend customer sites to provide hardware maintenance, break-fix support … technical assistance. Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are consistently achieved. Investigate technical issues and implement effective solutions with minimal disruption to customers. Arrange replacement parts and coordinate repairs where required. Provide technical support and guidance to customers ...

arranging care packages for individuals with assessed needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring. This role … maintaining workflow efficiency. Monitor and report on market capacity and trends, keeping the Team Leader informed of any issues affecting provider availability or service delivery. Undertake quality assurance checks on brokerage referrals to identify and resolve errors, inconsistencies, or incorrect authorisation levels. Provide advice and guidance to health ...

area. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

area. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Applications Service Manager £60,500 Rochdale (2 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity for a hands-on applications leader to take ownership … estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management ...

Applications Service Manager £450-£550 per day (Outside IR35) 3-Month Contract Rochdale (2-3 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity … estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management ...

Applications Service Manager £450-£550 per day (Outside IR35) 3-Month Contract Rochdale (2-3 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity … estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management ...

Service Desk Team Leader Location: Fareham Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance … provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing ...

join our Corporate Transformation team within the Finance and Transformation Directorate. This is an exciting opportunity for an experienced professional with a passion for service improvement, organisational change and transformation. You will work closely with managers, employees and stakeholders across the council to review services, identify opportunities for improvement … support the delivery of transformational change programmes that improve outcomes for residents and communities. Working across a variety of projects and service areas, you will play a key role in supporting business change activities, facilitating employee engagement, driving continuous improvement and embedding new ways of working across ...

join our Corporate Transformation team within the Finance and Transformation Directorate. This is an exciting opportunity for an experienced professional with a passion for service improvement, organisational change and transformation. You will work closely with managers, employees and stakeholders across the council to review services, identify opportunities for improvement … support the delivery of transformational change programmes that improve outcomes for residents and communities. Working across a variety of projects and service areas, you will play a key role in supporting business change activities, facilitating employee engagement, driving continuous improvement and embedding new ways of working across ...

summary To provide operational leadership for the Trust's core IT infrastructure, ensuring the delivery of secure, resilient, and highly available digital services across clinical and corporate systems. The post holder will support the day-to-day running of infrastructure services including servers, networks, storage, cloud platforms, and telephony. … support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care. Main duties of the job The post holder will take responsibility ...

Delivery Manager The Delivery Manager role is a key delivery role, reporting to a Portfolio Manager within the Global Services Delivery Unit (DU). The role is responsible for leading the successful delivery of projects or defined workstreams, ensuring that expectations are effectively managed throughout … project lifecycle. Primary Job Purpose As a Delivery Manager for a platforms team you will be working full-time on the client site, you will be responsible for establishing, planning, managing, delivering and controlling projects in line with client expectations and processes. You will lead project teams, coordinate internal ...