276 to 300 of 684 Service Delivery Jobs

will join HMRC's flagship Customs Transformation Programme , supporting the testing of the UK's central customs platform within a high-performing IBM delivery team. As a Quality Engineer, you will work closely with Business Analysts and stakeholders to understand requirements, design and execute test scenarios, and contribute … Work with a bespoke BDD (Behaviour-Driven Development) automation framework Identify, log, and track defects through to resolution Collaborate with developers, analysts, and wider delivery teams Communicate effectively with both technical and non-technical stakeholders Contribute to continuous improvement of testing processes and tools Support delivery within ...

will join HMRC's flagship Customs Transformation Programme , supporting the testing of the UK's central customs platform within a high-performing IBM delivery team. As a Quality Engineer, you will work closely with Business Analysts and stakeholders to understand requirements, design and execute test scenarios, and contribute … Work with a bespoke BDD (Behaviour-Driven Development) automation framework Identify, log, and track defects through to resolution Collaborate with developers, analysts, and wider delivery teams Communicate effectively with both technical and non-technical stakeholders Contribute to continuous improvement of testing processes and tools Support delivery within ...

ITTRP Pvt Ltd is seeking an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The ideal candidate will oversee strategic program delivery while managing cross-functional teams to ensure operational excellence. Responsibilities include managing end-to-end delivery programs, collaborating … with stakeholders, and driving process improvements to align with business objectives. Applicants should have a Bachelor’s degree and 5+ years in IT service delivery or program management. #J-18808-Ljbffr ...

shape a modern, cloud-first IT function, driving innovation and supporting ambitious organisational growth. Key Responsibilities Lead and evolve the IT function across infrastructure, service delivery, cyber security, and end-user technology Define and deliver a cloud-first strategy, driving ongoing migration, optimisation, and governance within Microsoft Azure … Transform IT into a modern, scalable service through automation, self-service, and improved user experience Own IT operations, ensuring high availability, performance, and continuous service improvement Act as a senior partner to the business, aligning technology initiatives with organisational objectives Oversee cyber security, including controls, risk management ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands‐on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure‐related changes and project work, ensuring adherence to change management processes, security standards, and architectural … Linux, Active Directory, DNS, and DHCP. Administer and support virtualisation platforms such as VMware and/or Hyper‐V. Support end‐user and application delivery platforms such as Citrix and SCCM. Manage and support infrastructure monitoring tooling (e.g. SCOM, SolarWinds, Splunk or similar), ensuring effective alerting, visibility, and operational ...

workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge … user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge ...

Tittle: Technical Delivery Manager - Credit RiskContract: 6 months (potential for extension)Rate: Circa £745/DayLocation: London (Hybrid - 5 days in 10 in the office)Working pattern: Full time About the Role We are seeking an experienced Technical Delivery Manager - Credit Risk to join a major banking client … Risk business teams, technology stakeholders, regulatory partners, and third-party vendors. The successful candidate will be responsible for managing the full project lifecycle, ensuring delivery of complex technology programmes that meet business objectives, regulatory requirements, budget expectations, and delivery timelines. This is an excellent opportunity for an accomplished ...

Tittle: Technical Delivery Manager - Credit Risk Contract: 6 months (potential for extension) Rate: Circa £745/Day Location: London (Hybrid - 5 days in 10 in the office) Working pattern: Full time About the Role We are seeking an experienced Technical Delivery Manager - Credit Risk to join a major … Risk business teams, technology stakeholders, regulatory partners, and third-party vendors. The successful candidate will be responsible for managing the full project lifecycle, ensuring delivery of complex technology programmes that meet business objectives, regulatory requirements, budget expectations, and delivery timelines. This is an excellent opportunity for an accomplished ...

cloud operations through close collaboration with strategic partners and internal stakeholders. You will act as the primary point of contact for AWS operations, overseeing service performance, driving operational excellence, and ensuring alignment with business priorities. You will play a key role in managing service delivery, improving cloud … operations Owning major incidents and driving resolution through internal teams and partners Ensuring adherence to SLAs, KPIs, governance standards, and operational metrics Driving continuous service improvement initiatives with partners and internal teams Leading service reviews and maintaining robust operational reporting Governing change, release, and incident management processes ...

Support Engineer to join our team supporting customers across hardware and software environments. This role involves delivering both remote and deskside support while ensuring service delivery is achieved within agreed Service Level Agreements (SLAs) . This is a customer-facing position suited to someone who enjoys troubleshooting … solving technical issues, and providing excellent service in a varied and fast-paced environment. Key Responsibilities: Provide hardware and software support remotely and onsite Replace desktops, laptops and monitors with minimal disruption to users Carry out break/fix activities across desktop equipment Perform IMAC (Install, Move, Add, Change ...

Support Engineer, providing high‑quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for field visits, and proactively monitoring client devices to keep systems running smoothly. The Role … part of the Helpdesk Team, you will be the first point of contact for technical support queries, delivering exceptional service to clients and ensuring fast, effective resolution of issues. Key Responsibilities Deliver outstanding service and technical support to clients via the Helpdesk Remotely monitor client devices and take ...

shaping the future of complex enterprise applications, influencing architectural decisions, and driving technology improvements that increase stability, performance, and scalability. Working across Agile delivery teams, operational support functions, and senior stakeholders, you'll help translate business needs into robust technical solutions while guiding the evolution of both existing … position. Your future duties and responsibilities In this role, you will provide architectural leadership across a portfolio of business-critical applications, supporting both ongoing service delivery and future technology evolution. You'll work closely with product teams, developers, infrastructure specialists, and stakeholders to assess new requirements, produce application ...

drive measurable outcomes for our clients. Working within a culture that values ownership, innovation, and collaboration, you will contribute to complex projects, ensuring seamless delivery across cloud platforms while continuously improving service quality and operational excellence. CGI was recognised in the Sunday Times Best Places to Work List … hybrid position. Your future duties and responsibilities In this role, you will design, configure, and implement cloud-based solutions that meet client requirements, ensuring delivery is on time, within scope, and aligned to high-quality standards. You will take ownership of technical delivery across Azure environments, working from ...

their growing Employee Experience and HR function. Acting as the voice of the business and end users, you'll shape requirements and support the delivery of ServiceNow HRSD (HR Service Delivery) solutions, ensuring the right value is delivered at the right time. This role is perfect … management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams, and technical delivery teams. You'll lead requirements gathering, process mapping (current and future state), and workshop facilitation, and support delivery teams by translating needs into ...

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations … support, systems, and innovation that enable colleagues across Birkett's to work efficiently and confidently. Our people work in Squads and Teams across Product Delivery, Product Development, Data Systems, Service Delivery, Cloud & Infrastructure, and Cyber Security. The work you will be doing The Product Manager will play ...

enthusiasm and attitude into this exciting role as part of the Hinchingbrooke Hospital Redevelopment Programme. Main duties of the job To support the delivery of HHRP,theSolution Architectwill work across the programme to provide Digital and Technical leadership to support the successful planning and delivery of theprogramme. … role willfocus on thedefinition, design and delivery of thesolutionsthat will form part of the 49 Intelligent Hospital Capabilities(IHCs). Particular focuswill berequiredon ensuringintegration of technologies with the Trust's New Hospital Programme, with wider digital developments across the Truston different sites to the new hospital development at Hinchingbrooke ...

engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform maintenance, and ensuring the ongoing security and availability of key services. Key Responsibilities: Infrastructure Support & Operations Provide 2nd and 3rd line … support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure and maintain Microsoft Intune. Monitor Microsoft Defender and respond to security alerts. Perform system maintenance, patching, backups ...

engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform maintenance, and ensuring the ongoing security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line … support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure and maintain Microsoft Intune. Monitor Microsoft Defender and respond to security alerts. Perform system maintenance, patching, backups ...

engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform maintenance, and ensuring the ongoing security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line … support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure and maintain Microsoft Intune. Monitor Microsoft Defender and respond to security alerts. Perform system maintenance, patching, backups ...

technologies as MFA brokers. Test and document POC applications against a set test criterion. Build and test security logging with the security department. Document Service delivery requirements and support documentation. Work with Quality teams to align test strategy and test acceptance. This SOW will not exceed … branding; Customize Entra ID sign-in and sign-out page text; Configure and map Entra ID MFA registration policy; Design Entra ID self-service signup, browser authentication, and first login flows; Configure Entra ID custom attributes; Customize Entra ID email templates; Configure Entra ID Terms of Use; Configure identity ...

Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance … issues promptly. Coordinate with project managers, technical leads, operations managers, and client representatives. Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations. Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement ...

Indra Group UK & Ireland is seeking a Head of Service Management in Greater London. This strategic role involves overseeing service management for Transport for London’s ticketing systems. The candidate will need extensive experience in service management, strong leadership capabilities, and communication skills to navigate complex stakeholder ...

team. This is an exciting opportunity to lead the implementation of enterprise-wide digital systems and business transformation initiatives that will support operational efficiency, service delivery, workforce management, and organisational growth. Competitive salary up to £53,500 Hybrid working Flexible working arrangements Opportunity to lead high-profile digital … transformation projects Strong career development opportunities Exposure to senior leadership and strategic initiatives You will be responsible for managing the end-to-end delivery of technology-enabled business projects, ensuring successful implementation of commercial off-the-shelf systems while delivering measurable business benefits. Working closely with senior stakeholders, suppliers ...

month FTC VIQU are partnering with a leading organisation undergoing continued digital transformation across critical services, seeking a Network Infrastructure Lead to support the delivery, maintenance, and improvement of secure and resilient infrastructure environments. Working as part of a wider Digital Services team, this role will focus on network … operations, infrastructure projects, and service improvements across a complex hybrid environment. This is a hands-on position combining BAU support and project delivery, with the opportunity to contribute to significant transformation initiatives supporting new and evolving sites. Key Responsibilities of the Network Infrastructure Lead: Provide expert operational ...

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based) Working Pattern: Full-time, 37.5 hours + on-call rota Contract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee … delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. ...