326 to 350 of 2,807 Service Delivery Jobs

Senior Project Manager Job Description Department : Delivery Services Reports To : Head of Projects Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type : Salary Grade : 5 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility … based. Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner. Our mission ...

exceptional. What you'll actually do You’ll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their … contribute to improving how we onboard customers across the board. What you’ll bring You’ll need: Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles Strong technical background with solid knowledge of M365, Azure, networking, and related technologies Excellent written ...

exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery - it's complete ownership of customer success during the most critical phase of their … contribute to improving how we onboard customers across the board. What you'll bring You'll need{{:}} Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles Strong technical background with solid knowledge of M365, Azure, networking, and related technologies Excellent written ...

agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.## **About Agentforce Service**Agentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered … Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning **customer service, IT Service Management (ITSM), and HR service** to unify service delivery ...

seeking a Service Delivery Manager (SC Cleared) to own the day‐to‐day delivery of our Oracle Cloud shared services. You will oversee live operations, change discipline, and the stakeholder relationship with our Oracle Fusion consultants in a UK remote/hybrid setup. This role demands 5+ … years in service delivery for enterprise systems, strong ITIL, SLA management, and the ability to lead incidents, changes and quarterly release cycles end‐to‐end. #J-18808-Ljbffr ...

Director , you'll play a key role in supporting the technology operations of Convey Law , while also contributing to strategic projects, infrastructure, security and service delivery initiatives across the wider Group, including Convey365, our sister Company who lead technology solutions that support our legal professionals. You'll help … enjoys combining hands-on technical leadership with strategic thinking, stakeholder management and continuous improvement within a growing technology-driven organisation. Key Responsibilities IT Operations & Service Delivery Lead and develop a busy IT Support team. Ensure high-quality service delivery and efficient resolution of technical issues. Manage ...

Service Desk Team Leader Location: Reading, Berkshire Working Hours: Monday to Friday Salary: £40,000 subject to experience The Role We’re working with a growing technology business in Reading that is looking for an experienced Service Desk Team Leader to join the team and take responsibility … leadership and performance of the service desk. This is a people and service-focused leadership role . While a good understanding of IT service environments is important, you don't need to be a highly technical engineer. The key focus will be on leading people, managing performance ...

navigate your future career within the wider group too – the best of both worlds we think!We're looking for a strategic and service-driven Customer Care Manager to lead and evolve our customer support operations. In this critical leadership role, you’ll take ownership of application support, system … upgrades, hosted service delivery, and release management—ensuring that DRAMS deployments are smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team ...

Computacenter AG & Co. oHG is seeking a Global Service Delivery Leadership Director to oversee a ~300-person international service delivery community across multiple locations. You will ensure delivery against commitments, SLAs and cost targets while leading strategic relationships with Sales, customers and senior stakeholders. … role requires senior leadership experience, strong commercial acumen and the ability to drive service improvements in a global environment. #J-18808-Ljbffr ...

Version 1 is seeking a Head of Oracle Service Delivery Management in the UK to lead the Enterprise Applications ASPIRE Managed Services practice. You will oversee a team of Service Delivery Managers, drive customer success, and shape service strategy across Oracle environments including SaaS … Business Suite, JD Edwards and PeopleSoft. This senior role combines people leadership, stakeholder engagement, commercial accountability and service innovation, with a hybrid work model and opportunities #J-18808-Ljbffr ...

Advanced Resource Managers Ltd. is seeking a Technical Service Delivery Manager in Luton to bridge engineering and stakeholders, ensuring service delivery excellence in a Defence environment. The role requires handling incidents, process optimisation, and driving continual improvement within ITIL-based service management. The successful candidate ...

Range: $65.00hr - $70.00hr Job Overview: The Knowledge Manager supports the organization's mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decision-making, and operational efficiency across agencies. This role collects, analyzes, organizes, and disseminates information critical to IT operations, ensuring staff, partners … sustain institutional knowledge, and strengthen knowledge governance practices. Strategy & Planning: Develop a long-term knowledge management roadmap aligned with the organization's strategic goals, service-delivery objectives, and technology mandates. Build and maintain partnerships with internal teams, research organizations, vendors, and SME groups to source and validate authoritative ...

CTERA is seeking a highly technical, hands‐on Director of Service Delivery‐ Internationals to lead the Service Delivery organization across EMEA and APAC. You will manage a team of approximately six engineers and remain closely involved in customer delivery and operational execution. The role reports … Global Services with a focus on strategic leadership, risk mitigation, and exceptional customer satisfaction through delivery excellence. #J-18808-Ljbffr ...

DIGITEC GmbH seeks a Service Delivery & Supplier Manager to own the end-to-end lifecycle for our D3 and OMS platforms—from validation to onboarding, go-live and BAU. You will govern service levels globally, define and improve the service delivery framework, and steer supplier ...

Simplex Services is seeking an experienced Service Manager to oversee IT and business service delivery from its Brighton-based team. You will ensure SLAs are met, policies are followed, and services are delivered with high quality and efficiency. You will lead service delivery teams, collaborate ...

Bristol that are recruiting for a new Helpdesk Manager, The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service … processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests. Main Duties: Leadership, Team Management & Development Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs ...

Bristol that are recruiting for a new Helpdesk Manager, The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service … processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests. Main Duties: Leadership, Team Management & Development Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs ...

Position Statement HAFS is Hilton's shared-services organisation for accounting and finance. Its service-delivery model includes Hilton centralised offices in the UK and USA, supported by shared services centres in India operated by a world-class business process outsourcing partner. Job Description The role is responsible … producing trusted performance reporting, KPI analysis and actionable insights that help HAFS leaders understand service delivery, identify improvement opportunities and support a consistent customer-focused experience across assigned functional areas. The Senior Analyst, HAFS Performance Governance, will be responsible for assigned day-to-day activities within the HAFS ...

Tektora Limited, Hampshire-based, seeks DV Cleared Service Delivery Manager for a contract role overseeing delivery of IT services within a Defence programme. On-site at customer premises. Candidate will manage end-to-end service delivery, incidents, changes, and governance, with strong ITIL background, ITSM ...

role is to manage the day-to-day operation of the ICT environment for our customer as part of a wider managed service team. The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony … work as part of the ICT Managed Services team who are together accountable for delivering an effective ICT Managed Service. To assist the Service Delivery Manager in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College. To work ...

impact. Reporting directly to our Director of Technology Enablement, you'll shape the future of Technology Operations, leading a diverse team responsible for service delivery, application support, workplace technology, service management and major incident response. You'll play a pivotal role in ensuring our technology services … resilient, reliable and continuously improving, whilst helping create an environment where teams can do their best work and customers receive the service they expect. Why this role matters This is more than keeping the lights on. You'll own the evolution of NewDay's operational capabilities, moving the organisation ...

Positiv+ Cohort in the United Kingdom is seeking an experienced IT Service Delivery Manager to lead defence IT services, ensuring high-quality delivery, adherence to SLAs/KPIs, and regulatory compliance. The role requires active SC Clearance and British nationality, with responsibility for team leadership, budget management … governance across complex service delivery environments. You will drive incident/problem/change management, engage senior stakeholders, and pursue continuous IT service #J-18808-Ljbffr ...

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a team of Service Delivery Managers and drive exceptional outcomes for enterprise Oracle environments. You will shape service strategy, own governance, and partner with sales to maximise account value across Oracle SaaS ...

Telefónica Tech is seeking a Service Delivery Associate to manage the operational relationship with assigned customers in the UK, within the Service Delivery Office. You will support Tier 2 activities, develop customer understandings, and contribute to service reviews and reporting. You will create … update customer documentation, drive improvements, and support the SDMs with reporting, onboarding, and continuous service enhancement across ITIL-aligned processes. #J-18808-Ljbffr ...

Technopride Ltd in the United Kingdom is seeking a Service Delivery Analyst to monitor, analyze, and improve IT service delivery across internal teams and third-party providers. You will define service requirements, support secure, compliant IT services, manage incidents and escalations, and produce performance reports ...