301 to 325 of 2,807 Service Delivery Jobs

Type: Full Time Time: Permanent Location: Glasgow Department: Information Technology The Role As the IT Customer Service Manager (UK, Europe & MEA), you will lead a team of Local Support Technicians and managed service providers, ensuring the delivery of high-quality IT support across the region. You will … oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives. Working closely with IT leadership, you will drive operational excellence, develop team capability, and ensure a consistent, customer-focused service that supports the firm's strategic goals. Essential Skills & Experience Leadership & People Management ...

Mitel UK is seeking a Senior Service Delivery Manager to lead the delivery of complex Unified Communications and voice managed services for enterprise customers. You will act as the primary service advocate, drive governance, reviews and ensure contractual commitments are met. With 10+ years in service delivery, you will coordinate cross-functional teams, manage incidents, support renewals, and strive for continuous service improvement while maintaining strong customer relationships and meeting #J-18808-Ljbffr ...

managed services. This is a senior leadership role combining people development, technical assurance and customer engagement. You will lead and develop our Technical Service Architects, provide guidance and support to senior technical colleagues, and ensure consistently high standards across solution design and delivery. Working closely with Practice Leadership, Operations … Project and Service Delivery teams, you will oversee technical roadmaps, design governance and continuous service improvement, while helping develop and evolve the services and capabilities we take to our customers. You will also act as a trusted senior advisor to our customers, supporting strategic technology discussions, complex ...

support business operations, digital transformation initiatives, regulatory compliance, and data-driven decision-making. The position combines strategic leadership, platform ownership, operational excellence, and transformation delivery, while working closely with Data Governance, Enterprise Architecture, Business Functions, and Delivery Partners to drive adoption, quality, and business value realization. The role … direct accountability for the Enterprise MDM operating model, platform roadmap, service delivery, data quality improvement, vendor management, and continuous evolution of Ipsen's MDM ecosystem. WHAT - Main Responsibilities & Technical CompetenciesEnterprise MDM Strategy & LeadershipDefine and execute the Enterprise MDM strategy and roadmap aligned with business priorities. Lead the evolution ...

Thermatic Contract Manager you are a member of an Accounts team. The role of Contract Manager is responsible for managing the day-to-day delivery of facilities management services for one or more client contracts, ensuring high standards, compliance, and client satisfaction. The role balances operational oversight with client … engagement and may include line management of supervisors and administrative staff. It plays a critical role in supporting service quality, cost control, and the effective use of systems and technology. The Benefits: 33 days holiday (inc bank holidays) + a day off on your Birthday Auto-enrolment Pension Death ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business … critical services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. Why You’ll Love It Here Healthcare : Family BUPA healthcare 10% matched pension Discounts : Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand Annual Incentive ...

South Coast and beyond. The Role The Operations Director serves as the strategic lead, driving operational excellence, commercial efficiency, and scalable growth across all service delivery divisions. This role bridges the gap between senior strategy and day-to-day execution, ensuring the MSP hits target utilisation rates, maintains … stringent SLAs, and protects service delivery margins. From a team management perspective the role is very hands-on and focused at developing the team to excellent standards, both technically and commerciality. After building the business from the ground up, The owner and current Director is looking to take ...

Sofware Delivery Manager Department: Technology Employment Type: Permanent - Full Time Location: London Description Our Team The Product Delivery team are responsible for delivering transformative change for UKTV across major products within the media supply chain. Our team consists of Product Managers, Business Analysts, Software Delivery Managers, Service Delivery Managers and Support & Change Analysts. We are focused on delivering functionality that provides key business and user improvement. As well as delivering change on time and within budget, the team also enable the business to define and prioritise the technical, commercial and operational work key for UKTV. ...

around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. About the Position Lockton … where you truly belong, join us to make a difference. Job type Experienced Professional Workplace Hybrid Your Responsibilities We are looking for an IT Service Delivery Analyst to join the Technology team in providing 2nd and 3rd line support to the business. The role requires strong technical capability ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity ...

Lenovo is seeking a Service Delivery Manager to oversee enterprise service delivery across the EMEA region from Farnborough, UK. You will manage customer satisfaction, partner performance, and service quality while collaborating with Sales, Engineering, Operations, and external providers. You will build strong relationships with large … enterprise customers, drive continuous improvements, and lead regional delivery projects within the Lenovo Solutions & Services Group. #J-18808-Ljbffr ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. Job Title ICT Service Delivery Shift Technician Working schedule … Pattern Business Sector Data Centre Solutions - Critical Environments Location London, UK Purpose of Job To control and implement deliverables against all allocated Customer Specific Service Level/KPI Agreements. To make a direct contribution to the development and successful operation of the Managed Services function, working with colleagues ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement ...

Role Reporting into the senior People leadership team, the Director of People Operations will lead the operational backbone of the People function, ensuring efficient delivery across the employee lifecycle, people technology, compliance, reward administration and employee services. This role combines strategic thinking with hands-on operational leadership … execute an operational roadmap for AI within People Operations. Ensure strong governance, compliance, data integrity and system controls. Manage relationships with external technology and service providers. Collaborate with cross-functional stakeholders to improve data quality and reporting across systems. Employee Experience & Service Delivery Lead People Operations service ...

Microsoft in the United Kingdom is seeking a customer-obsessed Service Delivery Manager to orchestrate delivery resources across Microsoft and partner teams, ensuring end-to-end managed experiences and outstanding customer service. This role supports the Azure Customer Experience Teams, focusing on operationalising service delivery ...

audit leadership, Transformation, Audit Quality, Data Analytics, IT and third‐party providers to ensure a cohesive and effective operating model that supports the audit service line in delivering quality and efficiency through technology. Own and develop the overall ATT support model, defining structure, operating approach and service delivery … meeting business demand. Oversee the transition of ATTs from Transformation into BAU support, ensuring clear handover, readiness and sustainability of support processes. Lead the delivery of support across the ATT landscape, ensuring issues are managed effectively and that audit teams receive timely, high‐quality support. Act as the senior ...

Quartzenterprises in London is seeking a Head of Service Delivery for a 12-15 month FTC to oversee IT service delivery across multiple regions. You will establish service management processes, align ITIL practices, and drive continuous improvement to meet SLAs and client expectations. The role … requires strong leadership, excellent stakeholder communication, and a customer-centric mindset to mentor a high-performing team and ensure consistent service quality. #J-18808-Ljbffr ...

Retirement Living Coordinator Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management … monitoring service level agreements with partners. About you We are looking for someone with: • Relevant experience of working with older and/or vulnerable people • Good understanding of housing management • Experience of managing relationships with partner agencies/organisations • Formal qualifications in housing, care or support would ...

Sword Group is seeking a Service Delivery Manager to shape and lead service delivery, ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity ...

Convergence Group is seeking a Service Delivery Manager to support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. You will act as the voice of the customer … lead service performance reviews, manage escalations, and deliver insightful reports to drive continuous improvement while working closely with sales, delivery, and tech teams. #J-18808-Ljbffr ...

Title: Service Delivery Engineer (Network Engineering) Salary Range: Competitive based on experience Location: London, UK Overview: Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard … story. means helping shape our vision, structures, and systems; playing a key‐role as we launch into our ambitious future. We're looking for Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship ...

Meraki Talent is seeking an IT Service Delivery Leader to shape and grow the next phase of global IT service delivery capability. You will lead the IT Service Desk (approx. 12 staff + 3rd parties) and drive high-quality technology experiences across a multinational environment. … this role you will apply ITIL principles, own service performance, and partner with suppliers to deliver continuous improvement. A strong customer-focused mindset and stakeholder influence are essential for success. #J-18808-Ljbffr ...