751 to 775 of 1,885 Service Delivery Jobs

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist ...

agenda. The post-holder will work closely with the Senior Management Team and operational staff to ensure data-driven insights underpin operational planning and service delivery. Main duties of the job Collect, validate, and analyse operational and performance data to spot risks, trends, and improvement opportunities Produce accurate reports … escalation and maintain IT asset registers and security incident reporting Support new system rollouts and help teams resolve day-to-day technical issues affecting service delivery About us DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide ...

manage a caseload of adults with acquired communication and/or swallowing disorders, actively participating in multidisciplinary decision making around patient care and developing service delivery initiatives. Knowledge of videofluoroscopy would be advantageous but is not essential. Main duties of the job You will contribute to the delivery of a high-quality service within the specialist area of neurosciences. The successful applicant will provide out-patient clinics at The James Cook University Hospital, run a group for patients with Parkinson's Disease, with support from an assistant, and provide inpatient assessment for those with Parkinson ...

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

Objectives Manage customer expectations, ensuring the customer and key stakeholders are aware of any risks and/or changes that might affect the overall delivery of their Services.Plan and organise all activities to coordinate releases and interdependencies.Identify and understand risks to the delivery of services … minimise or mitigate any risk to service delivery to customers.Maintain strong relationships and perform an advisory role with multiple internal stakeholders to ensure ongoing process adherence, which can be measured and fed back to relevant teams. Proactive in the identification and understanding of risks to the delivery ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

senior Infra Engineer to own and continually improve engineering standards across the network. This in-house role focuses on governance, quality and consistent delivery, working with Engineering, Projects, Service Delivery, Commercial and Service Desk. You will act as the technical authority for engineering, signing ...

opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenter’s Global Command Centre.This will be a busy and exciting time for the right candidate, and an opportunity … that our contracted services are delivered on time and in line with our customers’ expectations. You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.You'll be responsible ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design and implement automation frameworks ...

technical services and systems such as IT and AV services, systems and support for learning & teaching, research & enterprise, operational effectiveness.It is an integrated global service, providing services to students, staff, applicants, alumni, external users across all five campuses based in Edinburgh, Galashiels, Orkney, Dubai and Malaysia.The IS Admin team … responsible for providing a comprehensive administrative management and support service to the IS Directorate, supporting the Global Director of IS, the IS Leadership Team and each of the Divisions within the directorate.Purpose of Role The IS Admin manager will lead the IS Admin team within the Information Services Directorate ...

responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated ...

quality business support and contributing to the effective running of services. The successful candidate will play a key role in coordinating administrative processes, supporting service delivery, and providing day-to-day leadership and guidance to administrative colleagues. You will be confident managing competing priorities, maintaining accurate records, producing … return, we offer a rewarding role within a dynamic team, opportunities for professional development, and the chance to make a meaningful contribution to the delivery of high-quality patient care and services. If you are an adaptable and motivated administrator looking to take the next step in your career ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

role will shape a modern, cloud-first IT function, driving innovation and supporting ambitious organisational growth.Key ResponsibilitiesLead and evolve the IT function across infrastructure, service delivery, cyber security, and end-user technologyDefine and deliver a cloud-first strategy, driving ongoing migration, optimisation, and governance within Microsoft AzureTransform … into a modern, scalable service through automation, self-service, and improved user experienceOwn IT operations, ensuring high availability, performance, and continuous service improvementAct as a senior partner to the business, aligning technology initiatives with organisational objectivesOversee cyber security, including controls, risk management, and incident readinessManage third-party ...

office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users. If you’re a motivated IT professional with a strong User-service ethos and a passion for solving … page solution for incident updates.Collaboration & Stakeholder EngagementWork closely with cross-functional teams to ensure effective resolution of cases and incidents. Liaise with external managed service providers to support issue resolution and continuous improvement. Provide clear and concise communication to users regarding issue status and expected resolutions. Conduct regular training ...

will be responsible for developing and delivering the organisations IT strategy across more than 150 locations and 1,500 users,ensuring technology supports operational delivery, business growth and future transformation. Based at our Head Office in Portland, Dorset, this is a full-time office-based leadership role where … will provide direction to an in-house IT team of eight, oversee service delivery and work closely with stakeholders across the organisation to understand business needs and deliver effective technology solutions. The role combines strategic leadership with operational responsibility, including ownership of the Microsoft 365 and SharePoint environments ...

collaborate effectively with peers in the Insights communityIdentify research process improvements or develop new processes that help the team and BTI provide excellent service deliveryBe a mentor and a coach by supporting more junior team membersBe client-centric while actively seeking to help clients engage regularly and often with … role on large-scale ITSM platforms/tools implementations/deployments from key market players such as ServiceNow, BMC, etc.Deep practitioner experience in IT service management (ITSM) and IT operations, with a proven track record of integrating AI and automation into service delivery, incident/change management ...

shape a modern, cloud-first IT function, driving innovation and supporting ambitious organisational growth. Key Responsibilities Lead and evolve the IT function across infrastructure, service delivery, cyber security, and end-user technology Define and deliver a cloud-first strategy, driving ongoing migration, optimisation, and governance within Microsoft Azure … Transform IT into a modern, scalable service through automation, self-service, and improved user experience Own IT operations, ensuring high availability, performance, and continuous service improvement Act as a senior partner to the business, aligning technology initiatives with organisational objectives Oversee cyber security, including controls, risk management ...

Treasury processes, ensuring they support the organisation's strategic and operational objectives. Drive continuous improvement initiatives, identifying opportunities to enhance efficiency, controls, and service delivery across Treasury operations. Act as the subject matter expert for Treasury Management Systems, maintaining awareness of system developments and leveraging industry networks … maintaining compliance with governance, audit, and risk management requirements. Own the Treasury systems landscape, including implementation, enhancement, integration, support, training, stakeholder engagement, and project delivery, while ensuring risks are effectively managed throughout the system lifecycle. Profile A successful Treasury Operations/Systems professional should have: Proven Systems or Programme ...

rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway … preparation for Pillar 2Managed Services: Provide compliance services to global clients across a range of tax, accounting, transfer pricing obligations under a managed service arrangementTechnology: Help clients leverage the right technology, tools and platforms to transform their tax functionTax Operating Model: Collaborate with clients to build and operate ...

Hiring: Service Delivery & Outsourcing Coordinator 📍 Location: Telford, UK 📅 Duration & Type: 6-Month Contract | Full-Time 🏢 Work Arrangement: 5 days onsite (mandatory) ⏱️ Availability: Immediate or within 1–2 weeks What We are Looking For: Excellent English communication skills , both verbal and written Strong organisation skills with the ability ...

role is also accountable for identifying and implementing cost optimisation strategies, automating key cloud operations, and developing reusable deployment patterns to accelerate and standardise service delivery. With a strong focus on service improvement and customer satisfaction, the Senior Cloud Engineer actively contributes to cloud service design, delivery … risk identification and mitigation, helping to build a resilient and well-governed cloud operating environment. Through technical leadership, collaboration, and a focus on value delivery, the Senior Cloud Engineer supports SC+’s mission to deliver dependable, innovative, and scalable cloud services that meet the needs of both internal stakeholders ...

outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence and use creative problem-solving … keep projects moving forward and delivering value. As part of our Retail PMO team, you'll help drive excellence in project governance, delivery and ways of working. You'll ensure projects are delivered successfully and create lasting benefits for our customers, colleagues and the business. What you will ...

Senior User ResearcherAbout the RoleWe are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.Working … range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.Experience working ...