776 to 800 of 1,880 Service Delivery Jobs

Senior User Researcher About the Role We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver … behavioural and attitudinal research methods, with a strong understanding of when to apply them. Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements. Experience ...

Senior User Researcher About the Role We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver … behavioural and attitudinal research methods, with a strong understanding of when to apply them. Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements. Experience ...

effective support.* Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.* Ensure all upgrades and changes to production systems follow … production environment.* Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.* Complete the transformation from legacy to VFC recording systems and migrate ...

adjusters, contractors, and claims professionals make faster, more informed decisions through industry-leading property estimating, claims, and pricing solutions. We're looking for a delivery-focused Project Manager to join our Claims UK team. This role is ideal for someone with solid project management experience who enjoys owning delivery … support our products and services, ensuring outcomes are achieved on time and to a high standard. Responsibilities What you'll be doing Lead the delivery of projects from initiation through to completion, with clear ownership of timelines and outcomes Define project scope, problem statements, project goals, milestones, and deliverables ...

adjusters, contractors, and claims professionals make faster, more informed decisions through industry-leading property estimating, claims, and pricing solutions. We're looking for a delivery-focused Project Manager to join our Claims UK team. This role is ideal for someone with solid project management experience who enjoys owning delivery … support our products and services, ensuring outcomes are achieved on time and to a high standard. Responsibilities What you'll be doing Lead the delivery of projects from initiation through to completion, with clear ownership of timelines and outcomes Define project scope, problem statements, project goals, milestones, and deliverables ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

with customers, technical teams, and stakeholders to deliver successful products and services. The Role As a Product Owner, you will support the development and delivery of product initiatives, helping translate customer and business requirements into clear priorities and actionable work. Working closely with technical, operational, and customer-facing teams … play a key role in coordinating delivery, managing requirements, and driving continuous improvement. Key Responsibilities Support delivery of the product roadmap and prioritised backlog. Gather and translate customer feedback into product improvements. Work closely with technical, service delivery, support, and commercial teams. Define requirements, user stories ...

Zscaler Client Connector (ZCC), helping to strengthen security controls while enabling a modern, distributed workforce.Partnering closely with cybersecurity, networking, identity, endpoint, cloud, infrastructure, and service delivery teams, you will design, implement, and support secure access solutions that improve user experience, reduce operational risk, and advance KBR's Zero … remediation activities.Create and maintain technical documentation, operational standards, implementation guides, support runbooks, and knowledge transfer materials.Collaborate with cybersecurity, networking, endpoint, cloud, infrastructure, and service management teams to improve secure access capabilities and operational maturity.Support strategic initiatives including Zero Trust transformation, SASE adoption, VPN modernization, tenant migrations, divestitures, and enterprise ...

Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions.Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance issues … promptly.Coordinate with project managers, technical leads, operations managers, and client representatives.Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations.Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement and high standards.Develop a Supplier ...

technology platform. The role will lead change strategy, operating model development, process improvement, stakeholder engagement, adoption planning, and benefits realisation to ensure successful delivery of organisational and operational change. Client Details Our client is a leading Higher Education institution undertaking a significant transformation programme within its accommodation services function. … part of a wider technology-enabled change initiative, the organisation is investing in new processes, operating models and ways of working to enhance service delivery, operational efficiency and user experience across a complex stakeholder environment. This role offers the opportunity to contribute to a high-profile transformation with ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : Leeds Valley Park/Yorkshire - Hybrid Working (a mix of office and home … Ofwat. Some of the key responsibilities include the following Build and maintain relationships with internal and external stakeholders to optimise & ensure continuity of service Build and maintain relationships with YW Finance to improve service delivery and aid effective payment of bills & issue resolution Manage & optimize monthly billing ...

lettings, leasehold and tenancy management. They will translate complex regulatory and operational requirements into clear, efficient processes and controls, helping to improve compliance, service quality, operational efficiency and customer satisfaction. This role is a temporary contract with an initial contract length of 6 months with the possibility to extend. … electrical, fire safety, water hygiene, asbestos and lifts. Map and optimise end-to-end business processes across repairs, voids, lettings and other key service areas. Identify challenges, risks and opportunities to improve efficiency, cost control, quality and turnaround times. Translate statutory and regulatory requirements into effective business processes, controls ...

leadership, governance, financial, and stakeholder management expertise. Responsibilities Lead the PMO team and manage day-to-day PMO operations. Produce governance, financial, resource, and delivery reporting. Support the PMO across all activities defined within the PMO Charter. Oversee RAID, action, decision, and change management processes. Support programme planning, governance … programme governance frameworks. Strong analytical, organisational, and problem-solving skills. Experience supporting Defence, Government, or highly regulated programmes. Experience supporting large-scale transformation or service delivery programmes. Good understanding of both Agile and Waterfall delivery methodologies. Advanced Microsoft Excel, PowerPoint, Word, Outlook, SharePoint, SAP, and reporting tool ...

opportunities. Manage workplace consumables, stationery, and office supplies. Coordinate workspace moves, seating changes, and local workplace reconfigurations. Maintain awareness of workplace risks, issues, and service impacts, ensuring appropriate action is taken. Workplace Experience & Hospitality Create a welcoming, professional, and inclusive environment for our people and visitors. … related enquiries. Coordinate visitor and guest experiences. Support new starter workplace inductions and onboarding activities. Coordinate hospitality and catering requirements. Support the planning and delivery of workplace events, engagement activities, and initiatives that enhance workplace experience, wellbeing, and site culture. Promote awareness and effective use of workplace spaces, services ...

plan projects or workload forecasts. Manages and approves expenditures for accounts in line with the established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects … meet client and company expectations and needs. Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Supports developing new business proposals and introduces new technology to enhance business solutions. Selects and hires employees. Trains and evaluates employees to enhance their performance, development ...

outcomes. The Opportunity This is a leadership role for someone who enjoys developing people but doesn't want to move away from customer engagement, service delivery and commercial responsibility. You'll lead a team responsible for customer success, professional services and project delivery, taking ownership of client … retention, service quality, professional services performance and major software implementation and migration projects. You'll also work closely with customers, helping them maximise value from the platform while identifying opportunities for additional services and consultancy support. Key Responsibilities Lead, coach and develop the Client Services team. Own Professional Services ...

role blends functional team leadership with technical architecture responsibilities, sitting at the heart of our DevOps delivery. You'll lead a skilled, multi-supplier delivery team, providing technical direction, prioritisation and support to ensure outcomes are delivered effectively and in line with customer methodologies. … bridge between internal teams, customers and third-party partners, helping to balance risk, improve service quality and maintain system stability in a highly secure environment. This is a role for someone who enjoys influencing decisions, driving continuous improvement and working closely with stakeholders to improve user experience across complex ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning … propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning ...

infrastructure (LAN, WAN, wireless, AV), ensuring high availability and business continuity.- Govern technical escalations to internal business-line teams as if managing external service providers, driving SLA accountability, technical boundaries, and strict resolution quality.- Drive regional observability and service performance by curating real-time dashboards, refining alerts … remediation, and change governance (CAB), ensuring proactive patching, policy compliance, and audit-ready traceability.- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder ...

runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD/Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards. … maintain operational documentation, runbook guidance, knowledge articles and support procedures Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change windows Support service restoration ...

part of a wider technology-enabled change initiative, the organisation is investing in new processes, operating models and ways of working to enhance service delivery, operational efficiency and user experience across a complex stakeholder environment. This role offers the opportunity to contribute to a high-profile transformation with … value tracking. Stakeholder engagement within complex organisations. Workshop facilitation and senior stakeholder management. Higher Education sector experience. Accommodation, housing, student services, or customer service transformation programmes. Experience with SaaS platform implementations. Familiarity with self-service, automation, and digital service transformation initiatives. What's on OfferPlay ...

delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work … Role Overview The Power Platform Developer in Managed Services operates as a shared technical resource across HSO Customer Teams, embedded into the Managed Services delivery model rather than aligned to a single customer. The role provides specialist Power Platform and Power Pages capability to multiple Customer Teams, supporting live ...

technology, enterprise SaaS, digital transformation or automation projects in complex, matrixed organisations Experience managing projects involving Oracle HCM, Oracle Recruiting, recruitment technology, HR service delivery platforms or similar enterprise HR systems Familiarity with change management, communications, training, business readiness and adoption approaches for technology-enabled transformation Experience managing … projects using Waterfall, Agile and hybrid delivery methodologies, with confidence adapting delivery approach to project maturity and organisational context Experience using project management and collaboration tools such as Microsoft Project, Azure DevOps, Planner, Jira, Kanban boards, Teams, SharePoint or equivalent platforms Strong vendor management experience, including working with ...

Monday to Friday.ResponsibilitiesAct as the onsite IT lead and trusted advisor for users and stakeholders.Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience.Drive continual service improvement initiatives through process optimisation and operational efficiencies.Identify and implement automation opportunities using tools such as PowerShell, Power … platform where appropriate.Maintain accurate and comprehensive technical documentation and knowledge articles.Reduce recurring incidents through root cause analysis and preventative actions.Work closely with the wider service desk and engineering teams to improve customer outcomes.Continuously improve processes, standards, and ways of working within the support function.Demonstrate ownership, accountability, and a proactive ...

leaders to make well-informed, strategic decisions. Join one of Info-Tech’s fastest growing team, the Partner Division develops deep relationships with Managed Service Providers, Consulting firms and other Technology services organizations. We improve Partners service delivery capabilities, grow their service offerings and business profitability. ...