801 to 825 of 1,880 Service Delivery Jobs

outcomes. The Opportunity This is a leadership role for someone who enjoys developing people but doesn't want to move away from customer engagement, service delivery and commercial responsibility. You'll lead a team responsible for customer success, professional services and project delivery, taking ownership of client … retention, service quality, professional services performance and major software implementation and migration projects. You'll also work closely with customers, helping them maximise value from the platform while identifying opportunities for additional services and consultancy support. Key Responsibilities Lead, coach and develop the Client Services team. Own Professional Services ...

role blends functional team leadership with technical architecture responsibilities, sitting at the heart of our DevOps delivery. You'll lead a skilled, multi-supplier delivery team, providing technical direction, prioritisation and support to ensure outcomes are delivered effectively and in line with customer methodologies. … bridge between internal teams, customers and third-party partners, helping to balance risk, improve service quality and maintain system stability in a highly secure environment. This is a role for someone who enjoys influencing decisions, driving continuous improvement and working closely with stakeholders to improve user experience across complex ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning … propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning ...

infrastructure (LAN, WAN, wireless, AV), ensuring high availability and business continuity.- Govern technical escalations to internal business-line teams as if managing external service providers, driving SLA accountability, technical boundaries, and strict resolution quality.- Drive regional observability and service performance by curating real-time dashboards, refining alerts … remediation, and change governance (CAB), ensuring proactive patching, policy compliance, and audit-ready traceability.- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder ...

runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD/Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards. … maintain operational documentation, runbook guidance, knowledge articles and support procedures Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change windows Support service restoration ...

part of a wider technology-enabled change initiative, the organisation is investing in new processes, operating models and ways of working to enhance service delivery, operational efficiency and user experience across a complex stakeholder environment. This role offers the opportunity to contribute to a high-profile transformation with … value tracking. Stakeholder engagement within complex organisations. Workshop facilitation and senior stakeholder management. Higher Education sector experience. Accommodation, housing, student services, or customer service transformation programmes. Experience with SaaS platform implementations. Familiarity with self-service, automation, and digital service transformation initiatives. What's on OfferPlay ...

delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work … Role Overview The Power Platform Developer in Managed Services operates as a shared technical resource across HSO Customer Teams, embedded into the Managed Services delivery model rather than aligned to a single customer. The role provides specialist Power Platform and Power Pages capability to multiple Customer Teams, supporting live ...

technology, enterprise SaaS, digital transformation or automation projects in complex, matrixed organisations Experience managing projects involving Oracle HCM, Oracle Recruiting, recruitment technology, HR service delivery platforms or similar enterprise HR systems Familiarity with change management, communications, training, business readiness and adoption approaches for technology-enabled transformation Experience managing … projects using Waterfall, Agile and hybrid delivery methodologies, with confidence adapting delivery approach to project maturity and organisational context Experience using project management and collaboration tools such as Microsoft Project, Azure DevOps, Planner, Jira, Kanban boards, Teams, SharePoint or equivalent platforms Strong vendor management experience, including working with ...

Monday to Friday.ResponsibilitiesAct as the onsite IT lead and trusted advisor for users and stakeholders.Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience.Drive continual service improvement initiatives through process optimisation and operational efficiencies.Identify and implement automation opportunities using tools such as PowerShell, Power … platform where appropriate.Maintain accurate and comprehensive technical documentation and knowledge articles.Reduce recurring incidents through root cause analysis and preventative actions.Work closely with the wider service desk and engineering teams to improve customer outcomes.Continuously improve processes, standards, and ways of working within the support function.Demonstrate ownership, accountability, and a proactive ...

leaders to make well-informed, strategic decisions. Join one of Info-Tech’s fastest growing team, the Partner Division develops deep relationships with Managed Service Providers, Consulting firms and other Technology services organizations. We improve Partners service delivery capabilities, grow their service offerings and business profitability. ...

Service Scheduling Coordinator Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate … about providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support ...

working with a global technology company who are seeking a proactive and experienced Finance Team Lead to oversee their shared service centre reporting function. This is a key leadership position responsible for driving high-performing, standardised service delivery, maintaining strong financial controls, and ensuring exceptional service … Lead you will: Lead, motivate and develop a high-performing team, setting goals and driving performance. Manage team workloads with flexibility to ensure excellent service across regional time zones. Build strong relationships with stakeholders, proactively gathering feedback, resolving issues, and implementing improvements. Support continuous improvement projects to drive efficiency ...

play a key role as they scale The Role We are looking for a Director of Business Systems and Transformation to lead the delivery of a growing internal transformation portfolio. This is a role for someone who can turn business priorities into successfully delivered change across business systems, integrations … automation, data flows and technology enabled process improvement. This is first and foremost a transformation and delivery role. The successful candidate will also carry overall responsibility for the internal IT function, accountable for its reliability, security, resilience and effectiveness, while delegating routine operational activity and day to day team ...

Kingdom is seeking a Manager/Team Leader to head the Instrumentation & Control team within Substation Upgrades. You will oversee a group of field service engineers, drive service delivery, and maintain strong customer relationships across the UK & Ireland. The role emphasizes leadership in a technical field service ...

implementation of new systems and technology solutions. Work closely with internal teams, users and external suppliers to understand requirements, resolve issues and ensure effective service delivery. Manage system incidents, service requests and technical issues, ensuring these are progressed effectively and within agreed service standards. Support the management … support of complex IT solutions. Coordinate system upgrades, releases and changes, working closely with relevant stakeholders to ensure a smooth transition. Monitor system and service performance, identifying opportunities to improve reliability, capacity, availability and overall user experience. Provide advice, guidance and training to users where required, helping colleagues ...

related products across one or more teams and/or third parties. This will involve working with other functions in ETS (Architecture, Infrastructure, Service Delivery, Security, Business Analysis, etc), stakeholder functions 3rd parties who will all be engaged to develop high-level designs. Be responsible for identifying, assessing … implementation plans of the 3rd party SI/vendors Provide technical knowledge and understand of existing applications, data & integration configuration Own collation and delivery of Control Risks’ Non-Functional Requirements to the project Accountable for the assurance of the technical design, system configuration, data structures, projected performance, security, integration ...

public services use and share information through the development and adoption of open data standards. Working with local authorities, government bodies, technology partners and service providers, we help create the foundations for more efficient, transparent and user-centred public services across the UK. Our mission is simple: to promote … Information) - helping organisations improve the way vulnerability information is managed and shared. Open Referral UK - enabling the consistent, accessible publication of community and public service information. iStandUK is hosted by Tameside Metropolitan Borough Council, and this role is being recruited through the Council's IT service. The successful candidate ...

immersive and digital learning through research, networking and professional development. Project and Collaboration Manage delegated project responsibilities for immersive technology and AI initiatives, ensuring delivery aligns with College objectives. Learning Resource Centre (LRC) Support Work as part of the LRC team, providing cover and support when required. Support student … troubleshooting hardware and software issues and liaising with IT colleagues. Assist with the organisation, maintenance and use of Learning Centre equipment. Provide front-line service at LRC service points, supporting learners to access resources, technology and digital tools. Help create online and paper-based guides and materials ...

specialist Digital Engineering, Data & Analytics and AI teams to translate complex client challenges into practical, scalable and increasingly AI-enabled finance solutions. Beyond programme delivery, you will contribute to the growth of the Finance Transformation practice through senior client relationship development, opportunity shaping, proposal development, solution design, mentoring … organisations, aligning operating model, process, technology, data, controls and AI capabilities with business objectives. Design future-state Finance Target Operating Models covering service delivery, organisation structure, governance, controls and technology enablement. Identify and quantify transformation opportunities across Finance, developing transformation roadmaps and business cases with clear value-realisation ...

their technical expertise and industry-leading workplace culture.They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable … resolving scope creep and contractual risk.· Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions.· Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric.· Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

Payroll)Location: United Kingdom (Remote)Start Date: ASAPEmployment Type: PermanentWe are seeking an experienced Workday Certified Senior Project Manager to lead the successful delivery of Workday transformation programmes for enterprise clients. In this role, you will be responsible for managing the end-to-end implementation lifecycle, ensuring projects … delivered on time, within budget, and to the highest quality standards.Working closely with client stakeholders, delivery teams, and Workday partners, you will drive governance, manage project risks, oversee milestone approvals, and ensure clients realise maximum value from their Workday investment. This is an excellent opportunity for a seasoned Workday ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

future-state architecture strategies.Leading architecture governance and ensuring technical integrity across the estate.Acting as a trusted advisor to senior customer stakeholders.Working closely with delivery, engineering and service leadership teams.Supporting architectural decision-making within commercial and contractual frameworks.Mentoring and guiding architects and technical teams across the account.What … governance and Design Authority experience.Exceptional stakeholder management and customer engagement skills.Proven technical leadership and team leadership experience.Strong commercial awareness and an understanding of managed service delivery models.The ability to translate technical strategy into practical business outcomes. ...

Penetration Testing services, alongside broader Security pre‐sales engagements.The role works closely with Account Managers, Sales Specialists, Vendor Managers and our internal and external delivery resources to ensure Security opportunities are correctly qualified, accurately scoped and commercially sound. This is a customer‐facing role with ownership of scope quality … Governance)Data Security (eg. DSPM, DLP, Encryption, Insider Risk, HSM)Network Security (eg. NGFW, NAC, NDR, SASE, SSE, Secure SD-WAN)KEY RESPONSIBILITIES: Service scoping and SOW preparationWork closely with internal stakeholders to scope service requirements and opportunities.Prepare accurate, high quality Statements of Work for Service Delivery.Ensure ...

architecture strategies. Leading architecture governance and ensuring technical integrity across the estate. Acting as a trusted advisor to senior customer stakeholders. Working closely with delivery, engineering and service leadership teams. Supporting architectural decision-making within commercial and contractual frameworks. Mentoring and guiding architects and technical teams across … Authority experience. Exceptional stakeholder management and customer engagement skills. Proven technical leadership and team leadership experience. Strong commercial awareness and an understanding of managed service delivery models. The ability to translate technical strategy into practical business outcomes. ...