876 to 900 of 1,942 Service Delivery Jobs

just the right thing to do, it improves every aspect of our business. Purpose The purpose of the Consultant role is to support the delivery of consultancy services that help customers adopt and gain value from Causeway’s integrated software platform. The Consultant role applies specialist knowledge in Traffic … product understanding, to guide customers in implementing effective digital workflows. As Causeway transitions to a platform-first organisation, the Consultant contributes to multi-product service delivery, works collaboratively with internal teams, and helps ensure customers successfully embed Causeway solutions into their operational processes. Key Responsibilities Project Delivery ...

Senior User Researcher About the Role We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver … behavioural and attitudinal research methods, with a strong understanding of when to apply them. Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements. Experience ...

fostering a vibrant, inclusive culture where your ideas and contributions are valued. The Role This role is responsible for leading the 2nd Line IT Service Desk team, driving performance, supporting individual development, and fostering a culture of continuous improvement. You will oversee day-to-day service delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources. The Key Objectives For This Role ...

reliable, scalable and cost‐optimised platform foundations used by hundreds of engineers and dozens of mission‐critical services. As we ensure safe, low friction delivery of core services and operate at scale, the Engineering Manager will lead a team providing cloud platforms and infrastructure, cloud security, governance, automation … performance, reliability and cost efficiency, feeding learnings back into the platform. Governance, Guardrails & Security Infrastructure‐as‐Code, Policy‐as‐Code and automated guardrails accelerate delivery while strengthening governance and consistency across the platform. Secure software delivery practices and policies are followed, vulnerabilities are managed within SLAs, Platform configuration ...

enablement consultancy that delivers technology programmes for organisations in the public sector, defence and other regulated industries. They're growing their delivery teams on a long-running programme for a national law enforcement organisation and need cleared project managers and business analysts to support service delivery. Our client … chance to move into a permanent role down the line Work on high-impact public sector programmes with a consultancy known for secure, onshore delivery What are we looking for? Current enhanced SC clearance (essential, as we can't consider anyone awaiting clearance or whose clearance has lapsed) Experience ...

User Researcher\n \nAbout the Role\n \n We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services … behavioural and attitudinal research methods, with a strong understanding of when to apply them. \n Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. \n Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency ...

User Researcher\n \nAbout the Role\n \n We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services … behavioural and attitudinal research methods, with a strong understanding of when to apply them. \n Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. \n Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency ...

User Researcher\n \nAbout the Role\n \n We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services … behavioural and attitudinal research methods, with a strong understanding of when to apply them. \n Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. \n Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

implementation of new systems and technology solutions. Work closely with internal teams, users and external suppliers to understand requirements, resolve issues and ensure effective service delivery. Manage system incidents, service requests and technical issues, ensuring these are progressed effectively and within agreed service standards. Support the management … support of complex IT solutions. Coordinate system upgrades, releases and changes, working closely with relevant stakeholders to ensure a smooth transition. Monitor system and service performance, identifying opportunities to improve reliability, capacity, availability and overall user experience. Provide advice, guidance and training to users where required, helping colleagues ...

suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team … followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal ...

full Band 8A post and salary will be subject to successful completion of the required competencies, qualifications and training requirements. The MRI Physics Service is the dedicated MRI Physics service in Wales, providing specialist scientific support across Wales. We support MRI safety, quality assurance, research, innovation and clinical … service development.We are seeking an enthusiastic Clinical Scientist specialising in Clinical Scientific Computing to join our growing team. This is a unique opportunity to help develop a dedicated MRI scientific computing service in Wales, working at the interface of healthcare science, AI, imaging informatics and advanced MRI technologies. ...

Infrastructure Automation, partnering with architects, software developers, DevOps engineers, and network specialists to create scalable, resilient, and highly automated solutions. Responsibilities: Network Automation & Service Development Design and develop automation solutions for enterprise network provisioning, configuration management and lifecycle operations. Build and maintain Python-based services, APIs and microservices that … support network service delivery and operational workflows. Develop reusable automation frameworks and service templates that enable consistent infrastructure deployment at scale. Engineer solutions that integrate with network controllers, orchestration platforms and management systems. Design and implement automation workflows across routing, switching and data centre environments. Software Engineering ...

Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct the combined Information Services and Portfolio Delivery … influential. It will invest in building sustainable relationships with external stakeholders and partners, while improving overall effectiveness by leading on the development and delivery of major digital modernisation. Key Responsibilities Provide strategic leadership for digital, data, and technology, setting the direction for a secure, innovative, and cost-effective technology ...

open access passenger rail services, Hull Trains and Lumo. We are also 'shadow operator' on the HS2 programme and operate the London Trams service on behalf of Transport for London. Our First Rail head office is home to specialist teams that provide expert support across the Engineering, Finance, Property … support for escalations and optimisations. Implement robust monitoring, incident management, and disaster recovery plans. Partner with HR and IT teams to ensure seamless service delivery and technical support. Work with Workday team, dotted line report into Workday Product Owner. Drive automation and process improvements leveraging IT tools ...

identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. The SOC Team Lead drives performance and operational excellence acrossShared Service’s Cyber Services function. Acting as both a technical escalation point and line manager, they support the team in threat analysis, incident response, and security … assurance activities. They foster a proactive culture of cyber hygiene and continuous improvement while collaborating across departments to strengthenShared Service's security posture. The Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...