851 to 875 of 950 Service Delivery Jobs

Projects stream end to end — delivery oversight, team health, intake management, and capacity planning across all pods • Act as the primary interface between the Projects stream and the Product Team • Build and maintain a clear view of team capacity and project timelines, making this visible to stakeholders • Sequence … across all streams on cross-team initiatives, resourcing, and team-wide improvements • Establish and maintain a lightweight intake process for new project requests • Adapt delivery methodologies to the nature of each project • Identify and address delivery risks early, escalating where appropriate and removing blockers for pod leads • Collaborate ...

accounts and devices as well as the fulfilment and accurate asset management of end-user IT equipment. You will be an advocate for continuous service improvement, identifying areas for improvement to optimise, automate and enhance service delivery.This will be a hybrid position, with the expectation of at least … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Excellent communication and problem-solving skills Experience ...

accounts and devices as well as the fulfilment and accurate asset management of end-user IT equipment. You will be an advocate for continuous service improvement, identifying areas for improvement to optimise, automate and enhance service delivery.This will be a hybrid position, with the expectation of at least … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Excellent communication and problem-solving skills Experience ...

with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability. If you possess a combination of the following then LETS TALK! * Proven experience in IT support, service desk, or desktop support roles … troubleshooting and diagnostic skills. * Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems. * Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution. * Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently. ...

seeking an experienced Penetration Testing Lead to take ownership of their offensive security function. This is a hands-on leadership role that combines technical delivery, team management, and strategic direction across a broad range of cyber security services. You will lead a team of security consultants delivering penetration testing … successful candidate will play a key role in shaping the future direction of the security practice, driving quality standards, mentoring consultants, and expanding service capabilities. Key Responsibilities Lead, mentor, and develop a team of penetration testers and security consultants. Manage the day-to-day operations of the offensive security ...

seeking an experienced Penetration Testing Lead to take ownership of their offensive security function. This is a hands-on leadership role that combines technical delivery, team management, and strategic direction across a broad range of cyber security services. You will lead a team of security consultants delivering penetration testing … successful candidate will play a key role in shaping the future direction of the security practice, driving quality standards, mentoring consultants, and expanding service capabilities. Key Responsibilities Lead, mentor, and develop a team of penetration testers and security consultants. Manage the day-to-day operations of the offensive security ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reach business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identify ...

Please do not contact the recruiter directly. Senior Infrastructure Engineer Position Description CGI is helping shape the future of secure defence technology through the delivery of innovative, mission-critical infrastructure solutions. As an Infrastructure Engineer, you will play a key role in supporting the deployment … alongside experienced technical specialists, you will have the opportunity to take ownership of complex infrastructure challenges, contribute to meaningful outcomes, and support the successful delivery of a strategically important programme. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named ...

operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities * Provide deskside support for PCs, laptops, mobile devices … within virtual, MDM and VPN environments * Log, update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support or similar role ...

experience in IT, Business Systems, or a related discipline. Experience Experience administering and supporting Microsoft Dynamics 365 CRM. Experience managing ticket queues, incidents, or service requests. Experience delivering user training and creating support documentation. Experience analysing business processes and implementing system improvements. Experience working with internal stakeholders and third … solutions. Strong attention to detail and commitment to data accuracy. Ability to manage multiple priorities and meet deadlines. Customer-focused approach to support and service delivery. Personal Attributes Collaborative and relationship-focused. Proactive and solution-oriented. Adaptable and open to change. Committed to continuous improvement and learning. Professional, resilient ...

role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical … records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 & 11 Microsoft ...

onboarding, governance and day-to-day operational management of an outsourced Partner Desk provider. Acting as the key interface between the business and the service provider, you will ensure the programme delivers against agreed service levels, commercial objectives and performance expectations. Working closely with Sales, Marketing, Business Development … Programme Manager Lead the onboarding and transition of a new outsourced Partner Desk provider. Establish governance frameworks, operating procedures, Statements of Work (SoW) and service level agreements. Build and maintain strong relationships with the outsourced provider, ensuring effective operational delivery. Chair regular operational, monthly service and quarterly business ...

building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery. \n A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work … autonomously, influencing and mentoring others to design user-centred content to a high standard. \n They work on a multidisciplinary delivery team to design content that's informed by their experience, best practice and evidence, and meets the client's objectives as well as user needs.They are visible contributors ...

building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery. \n A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work … autonomously, influencing and mentoring others to design user-centred content to a high standard. \n They work on a multidisciplinary delivery team to design content that's informed by their experience, best practice and evidence, and meets the client's objectives as well as user needs. \n They ...

data. Our primary markets are in Defence, Public Sector, National Security and CNI. \n The Role \n We are recruiting for an Infrastructure Engineer (Service Monitoring) to join one of our major defence programmes. \n As part of the Engineering team, you will help design, deliver, and continually evolve … across multiple security classifications. The role focuses on enhancing the tools and platforms used to operate and monitor these environments, ensuring reliable and efficient service delivery. \n You will develop and improve operational tooling and monitoring solutions that strengthen service performance, increase visibility, and enhance the overall tenant ...

sites. You'll be responsible for device deployment, asset management, hardware support and providing first-line technical assistance, while working closely with our Managed Service Provider (MSP) to ensure excellent IT service delivery. This is an excellent opportunity for an IT graduate, apprentice ready for progression, junior … basic second-line IT support Troubleshoot hardware, software and connectivity issues Support Microsoft 365 users and endpoint security processes Liaise with the Managed Service Provider and track support tickets Assist with onboarding, offboarding and new site setups About You Experience with Windows 10/11 environments Basic knowledge ...

sites. You'll be responsible for device deployment, asset management, hardware support and providing first-line technical assistance, while working closely with our Managed Service Provider (MSP) to ensure excellent IT service delivery. This is an excellent opportunity for an IT graduate, apprentice ready for progression, junior … basic second-line IT support Troubleshoot hardware, software and connectivity issues Support Microsoft 365 users and endpoint security processes Liaise with the Managed Service Provider and track support tickets Assist with onboarding, offboarding and new site setups About You Experience with Windows 10/11 environments Basic knowledge ...

Service Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across … network-related incidents. Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure. Log, track, and manage incidents through to resolution within agreed service levels. Escalate complex issues to relevant support teams when required. Communicate effectively with customers, providing regular updates and managing expectations. Contribute to continuous improvement ...

teams, and want to work for a company that genuinely invests in its people, this is a fantastic opportunity. Key Responsibilities Lead the successful delivery of end-to-end Microsoft Dynamics 365 Business Central implementation projects. Take ownership of project planning, delivery, scope, budgets and timelines. Design … meet customer business requirements. Lead functional workshops and translate business processes into effective ERP solutions. Manage customer relationships throughout the project lifecycle, ensuring excellent service delivery. Delegate work effectively across the consultancy team while mentoring and supporting junior consultants. Collaborate with internal teams to ensure successful project execution ...

planning, reporting, budget management, resource management, execution and risk management. They will work collaboratively with senior People and Organisational Culture stakeholders, Heads of Service and external supplier(s) to deliver a fully integrated HR, Payroll and Finance system that supports the target operating model design and ambitions … service, while complying with relevant regulations. The post holder will guide process area design leads through the implementation, supporting them in designing a leading practice solution where possible and helping them understand the dependencies between areas of the taxonomy. They will manage design governance for the workstream, including ...

regulators, customers, industry bodies, and key strategic partners. Operational Oversight Ensure operational excellence across all UK data center facilities, delivering maximum uptime, resilience, and service quality. Define, monitor, and report on KPIs related to availability, efficiency, maintenance performance, and service delivery. Ensure implementation and compliance with global operational … Regulatory Management Own and manage the UK operational budget, including forecasting, cost control, and financial performance. Drive cost optimization initiatives while maintaining performance and service quality. Ensure full compliance with UK legislation, including Health & Safety (HSE), environmental regulations, and energy compliance frameworks. Oversee governance, audit readiness, and regulatory reporting ...

technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. \n Lead User Researchers are expert practitioners who influence and mentor others. They work with teams to deeply understand people's lives, services, organisations … outcomes for the public sector. They do this by ensuring that teams take a user-centred, evidence-based approach to service design and delivery. \n Key Responsibilities \n \n Leads one/more research deliveries, ensuring all project team & stakeholders have a shared understanding of successful outcomes. \nScope focus ...

advertised so apply as soon as possible. About the Role As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your responsibilities … role will include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation’s strategic priorities. Your principal duties and responsibilities will include: Developing and implementing infrastructure and security strategies aligned with organisational goals ...

advertised so apply as soon as possible. About the Role As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your responsibilities … role will include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation's strategic priorities. Your principal duties and responsibilities will include: Developing and implementing infrastructure and security strategies aligned with organisational goals ...

reduce costs through standardisation, aggregation, and tail spend reduction. Build trusted relationships with internal stakeholders and suppliers, influencing at senior levels. Deliver excellent customer service through clear, proactive communication with internal and external partners. Drive continuous improvement in procurement processes to enhance efficiency and service delivery. Ensure compliance … wide range of stakeholders Strong organisational skills and ability to manage multiple workstreams Solid negotiation, influencing and resolution skills Outstanding communication skills and customer service ethic with strong stakeholder engagement capabilities Self-starter - resilient and tenacious under pressure and willingness to develop skills and experience Knowledge of the water ...