26 to 50 of 1,173 Service Management Jobs in England

About the job you’re consideringThe Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with … service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

title: Enterprise Architect Service Now Office location with Hybrid working: Hammersmith About the role and the Team: The Enterprise Architect – ServiceNow is a senior individual contributor within the Enterprise Architecture function, accountable for the architecture, governance and roadmap of the ServiceNow platform as a strategic workflow and service management capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring ...

Operational Technical Expert - Communications Engineering Support Group NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products … 11th October Purpose of the Job: The Operational Technical Expert provides expert technical support and administration for systems and applications that enable Air Traffic Management systems/applications. The role is based at Swanwick and focuses on leading operations resilience across the full lifecycle, implementing continual service improvements ...

Service Design Manager Redhill, Surrey Hybrid Working 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing the service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across the end-to-end service ...

Service Design Manager Redhill, Surrey | Hybrid Working | 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing the service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across the end-to-end service ...

Head of Service Delivery, you'll shape and drive our global technology services strategy, ensuring exceptional service, seamless user experiences, and operational excellence across offices, retail, gyms, and expanding markets. Leading high-performing teams and strategic partners, you'll champion continuous improvement, service innovation, and resilience, while … growth worldwide. WHAT YOU'LL BE DOING: Responsible for: Sub-function strategy and operating model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction. ...

Head of Service Delivery, you'll shape and drive our global technology services strategy, ensuring exceptional service, seamless user experiences, and operational excellence across offices, retail, gyms, and expanding markets. Leading high-performing teams and strategic partners, you'll champion continuous improvement, service innovation, and resilience, while … growth worldwide. What you’ll be doing: Responsible for: Sub-function strategy and operating model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction. ...

Problem Analyst A leading consultancy is seeking a Problem Analyst to join a large-scale service integration environment. Starting ASAP, this role requires candidates to be eligible for SC Clearance, be a Sole British National, and work on a hybrid basis with 3 days per week onsite in Manchester. … successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself ...

Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service … visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) Generous profit share ...

looking for an experienced AIS Lead/Service Transition Lead to support and manage the successful transition of new services, deployments, and major changes into a stable Business-as-Usual (BAU) environment. The role will work closely with Project, Service Support, Business, Architecture, and Operational Service Support … teams to ensure that solutions are fit for purpose, recoverable, maintainable, and meet all agreed Service Acceptance Criteria (SAC) and mandatory exit requirements before Go-Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes ...

Role Summary The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure … operational, technical, and business readiness activities are completed, documented, and approved. Key responsibilities include coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities to support successful service transitions. EEO and Inclusion Statement We are committed to creating an inclusive environment where ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...

Corsham Cloud Service Manager Posted on Wednesday, 23rd September 2026 Quick Apply iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham. The role will focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud … based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI). Support cloud-based and multi-supplier service environments. Manage service ...

Select how often (in days) to receive an alert: Service Operations Command Lead Location: UK - Cust. Site ENG, UK - Warrington | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Active SC Clearance required We are seeking … experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines ...

delivery and day-to-day operation of IT infrastructure services within a high-performance Data Centre environment. Working closely with the Data Centre Manager, Service Delivery Manager, client stakeholders, engineering teams and third-party suppliers, you will be responsible for supervising Moves, Adds & Changes (MAC) and Business-as-Usual … activities, ensuring work is delivered safely, efficiently and in accordance with client requirements and agreed Service Level Agreements (SLAs). This is an excellent opportunity for an experienced Data Centre professional with a strong background in structured cabling, infrastructure operations and team supervision to take responsibility for the successful ...

Role: Cloud Service Manager Sector: Defence Rate: £400 to £500 Inside IR35 Location: Corsham (1-2 days p/w) Duration: End of March 2027 (initially) Nationality: Sole British iO are seeking an experienced Service Management Consultant to join a Defence programme in Corsham. The role will … focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive ...

Role: Service Delivery Manager (Ref: 197893) Salary: up to £65k + Benefits Location: Hybrid - West Midlands About the role We are looking for an experienced Service Delivery Manager to take ownership of our clients digital product support operation and help build a scalable, proactive and customer-focused service. … defects, incidents and change requests. We are looking for someone who can bring structure, leadership and technical understanding to this environment and develop the service desk into a high-performing product support function. This is not a traditional internal IT service desk role. You will be working across ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Service Experience Ownership: Proven experience owning and improving end-to-end digital or technology service experiences within large, complex organisations. User-Centred Service Delivery: Strong experience … understanding user needs and translating insight into measurable service improvements across multiple channels and touchpoints. Service Management: Experience defining service strategy, roadmaps, service levels, KPIs and continual service improvement plans. Digital Transformation: Demonstrable experience supporting major digital transformation, service modernisation or operating model ...

where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this … success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect to help grow our channel partners focused on the service management market. Your pre‐sales to post‐sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join ...

Cleared Senior Service Architect Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active DV Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme … delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders ...

Senior Service Consultant Permanent | 37 Hours per Week Location: Bristol or Malvern | Hybrid Working Available Travel Required We're partnering with a leading organisation operating across complex Defence and government environments to appoint an experienced Senior Service Consultant. This is an excellent opportunity for a senior service professional with strong experience across Service Design, Service Architecture and Service Development to play a key role in shaping high-quality, compliant and operationally sound solutions. Working closely with customer-facing, bid, service and technical teams, you'll provide subject matter expertise across the full ...

Based: Moorgate, London OR Sophia Antipolis, France 4 days per week Applicants must have the right to work in UK OR France The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt … support Fortinet technologies. The Service Portfolio team provides strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization. With a diverse and evolving portfolio of services, the role requires strong thought leadership, analytical capability, and problem solving skills to drive improvements and ensure ...

making their own informed decisions, whilst benefiting from a supportive and collaborative working environment. Job Summary Based within the Maintenance & Support department, the Service Delivery Specialist acts as the central link between clients, service delivery teams, and the wider LMG organisation. The role is responsible for ensuring clients … from LMG's Maintenance & Support offering, from digital commissioning during project installation through to ongoing live operational support. Combining proactive client engagement with effective service coordination, performance management, and governance, the Service Delivery Specialist works closely with the Head of Digital Service & Customer Excellence, Engineering, Service ...

inclusive culture that not only embraces change but also encourages continuous learning and professional development. Job purpose summary The Head of Technology Operations & Service Delivery is the senior operational technology leader responsible for service performance, operational resilience, supplier governance, cloud and infrastructure operations, end-user technology, service … focused on customer, intermediary and colleague outcomes. Forward thinking and driven to embed process automation through AI adoption. Key areas of responsibility: IT service management Own and continuously improve IT service management policies, standards, controls and tooling. Establish effective incident, problem, request, change, release, configuration ...