26 to 50 of 1,378 Service Management Jobs in England

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.Continual Service Improvement & Service Quality LeadLocation: London (onsite 5 days per week)Due to the nature of the work and the customers we support … United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.The Continual Service Improvement (CSI) & Service Quality Lead is responsible for driving service excellence through the leadership and governance of continual improvement and quality management ...

About the job you’re consideringThe SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives.Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives process adherence, and ensures consistent delivery of high-quality services across the service ecosystem. The role ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. … role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives. Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives ...

Senior Service Manager - Home Office Cyber Security Operations Centre £49,850 (National roles) + potential Retention Allowance (RRA), pending a Capability and Skills Assessment, with a value of up to £8,300 Salford Published on Full-time (Permanent) £49,850 (National roles) + potential Retention Allowance (RRA), pending … team that ensures all this is done safely and securely, by mitigating and minimising disruption due to cyber incidents. As a Senior Service Manager within the Cyber Security Operations Centre (CSOC), you will liaise with internal and external, senior and 3rd party stakeholders who are involved in some ...

Service Design Consultant - Start in Jan 2027. Hybrid - £500/day outside IR35. Are you an experienced Service Design Lead who thrives on transforming complex service requirements into scalable, production-ready operating models? Bullet Points Contract Up to £500/day (outside IR35) Central London … days on-site per week) Full Job Description This is an exciting opportunity to play a pivotal role in a major service transformation programme. You'll work at the intersection of technology, operations, and business functions, taking ownership of designing robust, operationally-ready services that support innovative new products. ...

home at Ricoh.#RicohEuropeWhat you will be doingAs Head of Intelligent Applications Operations , you will be accountable for the performance and continuous improvement of service management across Ricoh’s enterprise technology portfolio.You will establish the standards, governance and performance measures that underpin operational excellence, ensuring clear alignment between product … outcomes, service performance and business expectations.A major focus will be evolving our approach from reactive service management towards more proactive and intelligent operations, using automation, AI, data and knowledge to identify issues earlier, reduce manual effort and continuously improve the experience delivered to our users and customers.You ...

Main area Information Technology Service Management Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week Site King's Mill Hospital Town Sutton in Ashfield Salary £39,959 - £48,117 per annum Salary period Yearly Closing 16/11/2026 23:59 Thank … seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational ...

Main area Information Technology Service Management Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week Site King's Mill Hospital Town Sutton in Ashfield Salary £39,959 - £48,117 per annum Salary period Yearly Closing 16/11/2026 23:59 Thank … seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational ...

Contract Rate : 500 Contract Job : 1 Salary range high : 600 Salary range low : 500 London Contract Consulting GBP500 - 600 per day Head of Service Operations/Director of Service Management We are looking for an experienced Head of Service Operations/Director of Service Management to join a global technology and AI organisation undergoing significant business and technology transformation. This is an opportunity for an established Service Management leader to take ownership of complex, business-critical live services operating across multiple regions. The successful candidate will bring strong operational leadership, commercial awareness ...

Service Management (ITSM) Analyst - NHSBSA -Stella House - Newcastle Location: Newcastle upon Tyne Pay Rate: £16.40ph Contract: March 2026 with possibility of extension Join a modern, forward-looking IT Service Management team helping the business evolve into a multi-sourcing digital organisation. In this role … services and changes to existing services, ensuring readiness for users and support teams Partner with technical teams, suppliers, and stakeholders to understand service requirements and assess impacts Create and maintain service documentation, processes, and Service Design Packages Support ITIL-aligned service management activities, ensuring services ...

Ricoh. #RicohEurope What you will be doing As Head of Intelligent Applications Operations , you will be accountable for the performance and continuous improvement of service management across Ricoh's enterprise technology portfolio. You will establish the standards, governance and performance measures that underpin operational excellence, ensuring clear alignment … between product outcomes, service performance and business expectations . A major focus will be evolving our approach from reactive service management towards more proactive and intelligent operations, using automation, AI, data and knowledge to identify issues earlier, reduce manual effort and continuously improve the experience delivered ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways … relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this. Main duties ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

Services team, based in Hockley, with hybrid working considered. This is an exciting opportunity for someone with strong platform analysis, administration and service management experience to take ownership of a critical business system and help shape how technology services are delivered across the organisation. In this role … product owner for Halo PSA, ensuring the platform effectively supports service delivery, customer requirements, reporting, data quality, and user experience. You'll be responsible for the administration, configuration, governance, and continual improvement of the platform, working closely with stakeholders across the business to drive efficiency and service excellence. ...

Wide Hybrid | Permanent | £75,000-£90,000 + Bonus + Benefits Have you designed case management, service operations or customer workflows on ServiceNow, and want to help shape a new practice from the ground up? A major global transformation consultancy is building a dedicated ServiceNow CRM and Customer … have real input into all of it. You'll do that alongside client work that runs end to end: getting into a client's service operations, designing a better operating model and building the business case, then staying with the programme through delivery to make sure what gets built ...

Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development. Be a key player in our Service Delivery team The Service Management Co-ordinator role will … service contact for an allocated portfolio of Framework and selected Gold Standard customers. Additionally, you will be responsible for: Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions Producing accurate and timely service reporting for Service Management Analysts ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

Summary The Problem Performance Manager is an important role within the D&T Service Management organisation, responsible for the continuous improvement and optimisation of the effectiveness of the Problem Management practice for the assigned group of products and Services. Reporting into the Incident and Problem Practice Owner … this role leads on detailed analysis, identification, and delivery of Problem Management practice improvements, focussing on improving operational stability and reducing technical debt. This role will work closely with Service Management colleagues and Service Assurance Managers who are embedded within the D&T DevOps teams ...

managing relationships with our customers third-party vendors and suppliers to ensure the effective delivery of IT services. The role focuses on supplier performance, service quality, risk mitigation, governance, and continual service improvement in alignment with ITIL best practices. The successful candidate will act as the primary liaison … between internal stakeholders’ external suppliers and the customer, ensuring contractual obligations, SLAs, KPIs, and business objectives are consistently achieved. Key Responsibilities Vendor Relationship Management: Develop and maintain strong working relationships with strategic IT vendors and service providers. Act as the primary point of contact for supplier-related matters. ...

Select how often (in days) to receive an alert: Junior Service Delivery Manager Location: GBR - CC Hatfield Adm | Job-ID: 219722 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Junior Service Delivery Manager (Service Delivery Manager 1) Based in Hatfield with … hybrid and options. NB: There will be an expectation to be on-site 1-2 days per week The Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with ...

improve people’s lives and have committed to delivering 60m worth of support over the next three years. The Role: We’re bringing IT Service Management, internal support, workplace technology and technology administration into one Technology Operations function. As Head of Technology Operations, you’ll build and lead … that function, improving service quality, operational control and cost visibility while reducing friction for engineering teams. You’ll own the operating model, service management governance, workplace technology, asset and configuration management, operational risk, suppliers and technology financial reporting. An early priority will be putting the foundations ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...

Permanent, Full-time Stafford | Hybrid To lead the mobilisation, transition and ongoing service management of a complex managed IT service. During implementation, the role acts as the client-facing Project and Mobilisation Manager, coordinating technical workstreams, suppliers, risks, dependencies and operational readiness. Following transition into BAU, the role … becomes the accountable Service Delivery Manager, owning service performance, governance, continual improvement and the customer relationship. This is not a traditional reporting-focused SDM role. The postholder must be comfortable taking ownership, driving delivery, challenging technical teams and suppliers, and ensuring that technology is genuinely ready to operate ...

that help our people grow. For more information, visit WPP.com. This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable … execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment ...