51 to 75 of 681 Service Management Jobs in England

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Service Delivery Manager Basingstoke/London £45K - £55K per annum Due to continued growth our client is recruiting for a Service Delivery Manager to take ownership of the overall customer service experience, acting as the primary point of contact for all service-related matters. In this … role, you will ensure customers receive a consistently high standard of IT service delivery while driving continuous service improvement and operational excellence. You'll develop a strong understanding of each customer's environment by aligning people, processes and technology to deliver effective managed services. You will: Lead ...

Service Architect +Current DV Clearance is essential +On site in Hampshire months + +Outside IR35 + 650 - 750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

Service Architect +Current DV Clearance is essential +On site in Hampshire +18 months + +Outside IR35 +£650 - £750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

truly collaborates with science, strategy, and technology, amazing things can happen. Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world … Workplace Technology/SaaS Engineer to own our Atlassian environment and run the SaaS and identity platforms our employees depend on every day. Jira Service Management sits at the centre of this role. You will design, build, and maintain the service desks, workflows, and automation that route ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Enablement principles to assess risk and make balanced governance decisions * Support change documentation and process discipline, with strong attention to detail * Work with IT Service Management (ITSM) tooling (e.g. ServiceNow) to drive visibility and control * Contribute to incident, problem, and release management awareness to support smooth outcomes … What you'll bring: * Experience working in an IT Change Management or Service Management environment * Strong communication and stakeholder management skills * Ability to assess risk and consider impact before decisions are made * Experience coordinating multiple stakeholders and keeping work on track * Familiarity with governance processes ...

Enablement principles to assess risk and make balanced governance decisions * Support change documentation and process discipline, with strong attention to detail * Work with IT Service Management (ITSM) tooling (e.g. ServiceNow) to drive visibility and control * Contribute to incident, problem, and release management awareness to support smooth outcomes … What you'll bring: * Experience working in an IT Change Management or Service Management environment * Strong communication and stakeholder management skills * Ability to assess risk and consider impact before decisions are made * Experience coordinating multiple stakeholders and keeping work on track * Familiarity with governance processes ...

ServiceNow platform. This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery. You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business … needs. Responsibilities Support the management of the ServiceNow product backlog. Gather and document business requirements. Write and refine user stories and acceptance criteria. Coordinate with stakeholders to understand business priorities. Assist with sprint planning, reviews, and backlog refinement. Monitor incidents, requests, and recurring issues to identify improvement opportunities. Help ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK Role – Senior Delivery Manager Technology – Oracle EBS Service Delivery Manager Location – UK Business Unit – ORC Compensation – Competitive (including bonus) Job Description We're looking for an Oracle EBS Service Delivery Manager to support UK public sector clients. … senior delivery leader accountable for end-to-end NHS AMS operations covering Application Support, Design & Development, Customizations, In-Flight Projects, Testing, Release Management and Continuous Service Improvement. The role owns service quality, SLA/KPI performance, major incident governance, stakeholder communication, operational readiness and smooth transition ...

Service Desk Analyst The Opportunity We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer … service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with the remaining time working remotely or from other agreed locations. Occasional travel ...

Service Architect +Current DV Clearance is essential +On site in Basingstoke +18 months + +Outside IR35 +£700 - £750 per day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

Title Supply & Service Manager Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category IT Operations Closing Date 17 August 2026 We’re looking for a Service Manager to take ownership of our Blue Yonder Forecast & Fulfilment … service - a critical platform that underpins replenishment across our depots and stores. This is a high-impact role with the scope to shape how the service operates, influence strategy, and drive meaningful improvements. You’ll have the autonomy to embed best practice, enhance performance, and ensure the service ...

than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture … strategic delivery portfolio within the Technology domain, covering the following key portfolios: Branch, GCIB, Data, Finance, Compliance and Financial Crime, Risk, Digital Engineering Service (including Infrastructure and IT Service Management), Tech Other, and Cyber Security. These portfolios are overseen by the Regional Portfolio Committee.The Cyber Portfolio delivers ...

Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. … support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. ...

ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. … work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative ...

Line PMO team, part of the Project Governance function. The Governance team plays a critical role in supporting bank-wide projects through management reporting, project accounting operations, financial reviews aligned to project planning, and process approvals required for project initiation. The In Line PMO team, covering both Bank … strategic delivery portfolio within the Technology domain, covering the following key portfolios: Branch, GCIB, Data, Finance, Compliance and Financial Crime, Risk, Digital Engineering Service (including Infrastructure and IT Service Management), Tech Other, and Cyber Security. These portfolios are overseen by the Regional Portfolio Committee.This role sits within ...

department specific business systems Documenting a projects business and technical requirements Undertake proactive system reviews with vendors Gathering requirements and acceptance criteria from management and end users Manage system upgrades Education & Experience: At least 5 years experience in designing, supporting and implementing business systems Project Management Full … Driving License Knowledge: Experience with Business System Development Knowledge of systems architecture and design Good Experience in Works Management Systems Experience in Microsoft Power platforms. Experience in BPMN (Business Process Management Notation) Business Change & Transformation Management Operational Service Management Stakeholder Management Customer Relationship Management ...

Service Desk Team Leader Salary: £41,772 - £44,300 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week Closing Date: 16th August 2026 Interview Date: 25th August 2026 (Teams) and from 2nd September 2026 (In-Person) At whg, we’re transforming … deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk professional who can lead our frontline IT support team and help shape an exceptional service experience across the organisation. As our IT Service Desk Team Leader ...

functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely … largely unsupervised, and to deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal ...

services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies … systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical ...

summary This role supports the delivery of high-quality ICT service management to all our staff at Princess Alexandra Hospital. The post holder will manage a team to resolve issues both pro-actively and reactively, to maintain a smooth and efficient ICT operations. Main duties … Lead and manage the Desktop Engineers (2nd line support) and support the ICT Head of Service Delivery to lead and manage the Support Officers (1st line support). Develop customer service and the customer experience within the team. Support the development and maintenance of ITIL based process ...