251 to 275 of 340 Service Management Jobs in England

operation of Palantir platforms and associated MLOps services, ensuring availability, performance and a strong user experience. Establish and run service management processes including incident, problem and change management, supported by clear documentation and runbooks. Define and embed standard MLOps patterns covering model development, deployment, monitoring and lifecycle …/CD, automation, monitoring and model governance. Experience working closely with security, risk and governance teams to evidence controls and support audits. Confident stakeholder management skills, able to balance delivery speed, cost and risk across technical and non technical teams. A service owner mindset with a focus ...

week remote £28,000 About the Role We're looking for a reliable and customer-focused 1st Line Support Engineer to join a busy Service Delivery team. As the first point of contact for customers, you'll play a key role in delivering a calm, structured, and professional support … clear processes, and providing consistent, high-quality first-line IT support in a managed services environment. You'll be responsible for handling incidents and service requests, keeping customers informed, and ensuring every interaction is clear, organised, and reassuring. What You'll Be Doing Acting as the first point ...

programme direction, ensuring delivery excellence, and supporting the expansion of client relationships. Key Responsibilities Lead large or multi-workstream transformation programmes Provide senior stakeholder management across business and technology leadership Drive programme governance including scope, delivery quality, and risk management Partner with architects and delivery leaders to shape … facing delivery responsibility Experience managing senior stakeholders across business and technology functions Demonstrated ability to govern multi-stream delivery programmes Strong understanding of enterprise service management and transformation initiatives Experience leading consulting teams and delivery structures Desirable Experience Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM ...

maintain data pipelines and structured datasets Assist with monitoring scheduled and overnight data processes Log and manage data‐related incidents and requests through our service management system, working to agreed service levels Support data analysts by ensuring datasets are reliable, well‐structured, and fit for reporting ...

collaborative team where no two days are the same, supporting a wide range of technologies including Microsoft 365, Azure, Windows, Active Directory, networking, device management and cloud-based systems. Day-to-Day Responsibilities As the 1st Line IT Support Technician, you will: Manage incidents and customer requests from initial … receipt through to resolution and closure Provide professional, friendly and efficient IT support to end users Ensure service level agreement standards are met Troubleshoot and resolve a range of hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately and promptly Maintain accurate site ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What Were Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good understanding ...

oversight. It is architectural leadership, shaping enterprise outcomes, influencing C-level stakeholders, and defining long-term platform strategy across IT, operations, HR, and customer service domains. The practice is also heavily investing in AI, automation, and multi-cloud integration as part of wider enterprise reinvention programmes. What You Will … Nice to Have Experience delivering cloud migration programmes. ServiceNow CIS certifications. Exposure to GenAI or AI-driven ServiceNow implementations. ITIL v4 certification or equivalent service management qualification. SC clearance or eligibility to obtain SC clearance. Summary This is a senior ServiceNow architecture leadership role operating at enterprise scale. ...

initial contract until 18/12, paying between £45- £50/Hr Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile We are seeking an experienced OT Cyber Security Analyst … support and strengthen cyber security across industrial and operational technology environments. This role focuses on securing critical systems through the deployment, management, and enhancement of OT security controls, while helping drive continuous improvements in monitoring, governance, and risk management practices. The successful candidate will play a key role ...

operation. Raising Change Requests and creating knowledge base articles. Cloud Design Effectively implement and maintain Azure Active Directory (Azure AD) to enhance identity management and strengthen access control Develop design solutions for secure collaboration utilising Microsoft 365 services, including Teams and SharePoint. Streamline workflows and infrastructure management … security protocols. Provide support for companywide IT compliance certification. Key Competencies Adaptability and initiative Attention to detail Changing and improving Managing a quality service Energy and drive to deliver at pace Skills and Experience At least 5 years of experience in a similar role Proven experience in designing ...

Technical Operations Engineer Working Pattern Hybrid working four days in the office and one day working from home Role Overview This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership … site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems. Role Responsibilities 1 IoT and device infrastructure management Maintain monitor and optimise Internet of Things devices and hardware including cameras edge devices kiosks tablets and networking equipment Manage deployment configuration and lifecycle ...

will be part of the discussion at offer stage. PURPOSE OF THE ROLE The Corporate Systems department delivers business critical applications across BBC Public Service and BBC Studios, spanning Finance, Procurement, Treasury, HR, Learning & Resource Scheduling. As Principal Product Manager, you shape and govern the SAP focused technology platform … TEAM Join the Corporate Systems team to work at the heart of the BBC, shaping platforms that power critical business functions across Public Service and BBC Studios. You'll influence large scale, strategic technology decisions, work with talented architects and engineers, and apply modern, standards driven architecture at scale. ...

variety: one week you may be shaping a reference architecture and delivery plan; the next you’re implementing CI/CD, shipping a containerised service to AKS/EKS, hardening identity and network controls, and instrumenting logs/metrics/tracing so the system is supportable in the real … solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, AI Systems Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem‐space and requirements. As part of the Secure Systems Team ...

responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate … outcomes. Skills & Experience 2-4 years experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

Director of Application Operations to enhance their application support strategy. The successful candidate will be responsible for improving ITIL processes, re-engineering Jira Service Management workflows, and ensuring high-quality service delivery. Ideal candidates will have strong leadership skills, expertise in application operations, and a solid understanding ...

Responsibilities: - Implement and enforce the environments strategy across development, test, UAT, pre-production, and production. - Ensure environments are stable, available, and performant, meeting agreed service levels. - Manage environment-related incidents, problems, and escalations, working with the wider Technology teams to resolve issues quickly. - Work closely with release management …/Experience: - Strong understanding of infrastructure, cloud platforms (e.g. Azure), and hosting models. - Experience working with development, testing, and DevOps teams. - Knowledge of IT service management practices (incident, problem, change). - Experience working in regulated or security-conscious environments. - Experience with infrastructure as code and automation tools ...

Unix estates Drive root cause analysis for recurring issues and implement long-term corrective actions Assess and execute change in line with ITIL-aligned service management Support enterprise toolsets and services that run across Unix/Linux environments Collaborate with internal teams and third parties/suppliers ...

Glance: SAP SuccessFactors Senior Consultant – Managed Services Support Remote - Home-based Up to £75,000 Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: For over 15 years, we’ve built … customers’ solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal ...

team, reporting to the Head of Operating Systems. You will combine hands-on technical expertise with people leadership, helping to shape team capability, improve service quality, and ensure the successful delivery of infrastructure services and project outcomes. This role would suit someone with strong Wintel and VMware experience, ideally … operations, ensuring services are delivered in line with SLAs, governance, and security requirements. Support project delivery across solution design, estimation, detailed design, implementation, and service transition. Provide technical leadership across Wintel, VMware, virtualisation, messaging, file and print, thin client, and core infrastructure services. Work closely with architects, solution designers ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

Identity & Access Management (IAM) Specialist Salary: £70,000 £75,000 + Benefits Location: London (Hybrid 3 days onsite) Type: Permanent The Opportunity At 167 Solutions , we are partnering with a globally recognised, enterprise organisation to hire an experienced IAM Specialist on a permanent basis. This is a key hire … Workforce Identity AWS IAM Design and implement joinermoverleaver (JML) lifecycle processes integrated with HR systems (HiBob or similar) Drive automation across provisioning and access management Enforce least privilege and zero-trust security principles Support and troubleshoot: SSO/MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance ...

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear … Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong ...

currently partnering with a well-established, purpose-driven organisation to recruit for a Technology Delivery Manager. This is a key leadership role within a Service Management team, responsible for driving the successful delivery of operational technology change across a complex and evolving environment. You’ll take ownership … strategic objectives and delivering measurable business outcomes. Working across multi-disciplinary teams, you will play a critical role in improving reliability, efficiency, and overall service performance while embedding a culture of continuous improvement. Key Responsibilities: Lead and deliver a portfolio of operational technology projects and services, ensuring improvements ...

Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building … Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). ...