226 to 250 of 1,378 Service Management Jobs in England

Global IT, manage stakeholder demand, and collaborate with various teams to deliver actionable insights for operations management. This role also involves governing the Global Service Management data product and ensuring alignment with enterprise priorities. Responsibilities: Develop and implement a roadmap and governance framework for IT performance data … analytics, ensuring alignment with stakeholder needs and organizational goals. Manage the Global Service Management data product, focusing on data quality, access, compliance, platform efficiency, cost-effectiveness, and business outcomes. Supervise contracted data and reporting engineers, overseeing workload capacity, delivery quality, and supplier accountability. Establish a transparent process ...

Service Desk Analyst Rate: £300 per day, inside IR35 (umbrella) Location: London Contract: Initial 3-month contract (likely to extend to 6 months) Working pattern: Fully on-site, 5 days per week Overview of the Service Desk Analyst role Sellick Partnership is currently supporting an organisation with … recruitment of an experienced Service Desk Analyst on an interim basis. This is an excellent opportunity for a customer-focused IT support professional to join a busy Service Desk environment, providing high-quality technical support to users across the organisation. The successful candidate will be responsible for resolving ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact … efficiency and improve customer outcomes. Key Responsibilities Business Analysis & Stakeholder Engagement Lead discovery workshops, requirements gathering sessions, and stakeholder interviews. Work closely with customer service teams, business users, and product owners to understand operational needs and pain points. Translate business requirements into detailed functional specifications, user stories, process maps ...

Channel 3 Digital Foundations are the critical enablers that underpin every digitally mature health and care organisation. They include the infrastructure, architecture, cybersecurity, service management, and operational processes that ensure technology is resilient, secure, scalable, and supports strategic ambitions. At Channel 3, our Digital Foundations work covers: Infrastructure … strategy & operating models– resilient, scalable IT backbones. Cyber security & risk management– safeguarding patient data and ensuring compliance. Enterprise architecture & interoperability– enabling seamless flow of information across organisations. ICT/digital service reviews & service management– driving quality, value for money, and user satisfaction. Strategic procurement & commercial support ...

what good looks like” for technology risk and controls across the organization. You will set and uphold the big rules and standards for risk management, leveraging your extensive experience and exposure to best practices to guide the uplift and transformation of controls. This role requires deep expertise in designing … frameworks, engaging diverse stakeholders, and driving continuous improvement in risk management practices. Key Responsibilities Define and Cultivate Best Practices Establish and promote a clear vision of “what good looks like” for technology risk and controls, setting the big rules and standards that guide the organization’s approach. Frameworks ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

operations. **What you will do as a Senior Platform Engineer*** Operate, maintain and support secure cross-domain gateway services across highly controlled environments.* Monitor service health, investigate issues and support incident, problem and change activity in line with agreed service processes.* Maintain secure configurations, transfer policies, rule sets … supporting documentation.* Support patching, upgrades, vulnerability remediation and service continuity activities.* Troubleshoot gateway, platform, network and data transfer issues across security boundaries.* Produce and maintain operational documentation, including build records, support guides, runbooks and configuration baselines.* Work with security, service management, engineering and customer stakeholders to ensure ...

Service Desk Analyst Rate: £300 per day, inside IR35 (umbrella) Location: London Contract: Initial 3-month contract (likely to extend to 6 months) Working pattern: Fully on-site, 5 days per week Overview of the Service Desk Analyst role Sellick Partnership is currently supporting an organisation with … recruitment of an experienced Service Desk Analyst on an interim basis. This is an excellent opportunity for a customer-focused IT support professional to join a busy Service Desk environment, providing high-quality technical support to users across the organisation. The successful candidate will be responsible for resolving ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Title: Access Management AnalystReporting to: Access Management LeadDirect Reports: NonePosition Type: Permanent, full-time, Monday-Friday, minimum 3 days in the office.Overview:Why Tokio Marine HCC Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. … inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.Job Purpose:The Access Management Analyst is a hands-on role within a developing service. Alongside reliable day-to-day access delivery, you will help introduce, embed and mature ...

them with the search for a Operations Manager. We are seeking an experienced Operations Manager to take ownership of the day-to-day operation, service management and continuous improvement of a large-scale PLM/Dassault Systèmes 3DEXPERIENCE platform. This is a specialist role requiring hands‐on experience … availability and reliability of a large-scale PLM/3DEXPERIENCE platform. Lead internal teams, delivery partners and suppliers to deliver high-quality, ITIL-aligned service management, including incident, problem, change and service performance management. Own platform resilience, monitoring, backup and recovery, ensuring operational risks and service ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent customer experience. … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

looking for an experienced Project Manager/Programme Manager to lead the end-to-end transition into a new programme within a complex IT service management environment. This is a senior, delivery-focused role requiring strong programme governance, customer engagement and operational leadership. The successful candidate will take … agreed single source of truth. Establish and maintain appropriate document control, versioning, approval and audit disciplines. What you’ll bring Strong project/programme management skills within complex IT environments. Good knowledge of ITIL, ITSM and service transition practices. Strong planning, RAID management, risk mitigation and issue ...

essential in aligning strategic objectives and operational execution. At this role level, you will: have expert technical understanding be accountable for vendor and supplier management Manage and maintain administration of the Salesforce platform. Key Responsibilities Stakeholder Engagement Engagement with senior stakeholders across digital, data, and operational functions to ensure … Innovation and Continuous Improvement Platform enhancements through identification of optimisation opportunities, refinement of operational processes, and introduction of new tools or methods that strengthen service reliability and delivery outcomes. Mentorship and Capability Development Development of team capability through coaching administrators, promoting best practices, and setting clear operational standards. Support ...

with appropriate standards for interoperability, semantics, observability, security, validation, and support. The role works with Product Owners, business and data owners, sites, architects, engineers, service teams, Quality, Cyber Security and external partners. It remains accountable for roadmap coherence, investment choices, benefits of realization and service health, while promoting … alignment with enterprise ontology, knowledge-graph and unified namespace approaches where these support approved business outcomes. Establish measures for adoption, reuse, reliability, data quality, service performance, user experience and benefits realization. Embed observability, monitoring, support ownership, continuity, recovery and service-level expectations in the roadmap and definition ...

ITSM Reporting Specialist is responsible for delivering actionable insights, operational reporting, and executive-level dashboards that enable data-driven decision making across Enterprise Service Management processes. This role serves as the primary owner for ServiceNow reporting, performance analytics, KPI governance, and service management metrics. In this … role, you will have the opportunity to: Design, develop, and maintain ServiceNow reports, dashboards, scorecards, and Performance Analytics solutions that provide operational, management, and executive visibility into IT service performance. Develop and automate ITSM reporting and KPI frameworks, delivering actionable insights on incident, problem, change, request, knowledge, CMDB ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first and second … line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape the future ...

risk organization, you will define and cultivate best practices for technology risk and controls. Frameworks and Taxonomy Leadership : Design, implement, and continuously enhance risk management frameworks and taxonomies, ensuring clarity, consistency, and alignment with regulatory, legal, and industry standards (e.g., NIST, ISO 27000, COBIT). Controls Uplift, Transformation, & Automation … control teams to embed best practices, facilitate collaboration, and drive adoption of frameworks and standards. Governance and Reporting : Oversee governance, reporting, and issue management for controls and frameworks, providing senior management with actionable insights into risk posture and control effectiveness. Continuous Improvement : Foster a culture of operational excellence ...

Title: Service Delivery Manager Salary: up to £45,000 p/a DOE (plus £5,000 car allowance) Location: Leeds We are seeking a proactive and people-focused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of clients. In this … role, you will act as the key point of contact for service performance, ensuring contracts are delivered effectively, relationships remain strong, and service standards consistently meet expectations. Join a leading UK technology solutions provider that supports organisations across the public and private sectors. Known for delivering managed services ...

have an exciting opportunity for a Service Owner – Smart Data Repository (Grade 13) to join our Data Products team on a permanent basis. This role is central to ensuring the successful operational delivery of Elexon's Smart Data Repository (SDR) , providing secure, reliable and high-performing data services that … support customers, industry participants and the future of Great Britain's energy market. You’ll play a key role in leading the operational management of the Smart Data Repository, working closely with suppliers, customers and internal stakeholders to ensure service excellence, operational resilience and continuous improvement. Combining service ...

been awarded a Partner of the Year award from Google Cloud. What will your role be? As the design authority for Telana’s managed service solutions, the Managed Service Architect reports to the Head of Solutions and owns the Managed Service product catalogue. In this role … refine offerings and commercial models, and prepare contracts for renewal. You will also lead the pre-sales shaping of new complex, non-standard managed service requirements—guiding opportunities from discovery and architecture through pricing, bid submissions, and internal approvals. You will ensure every custom solution seamlessly aligns with operational ...