276 to 300 of 687 Service Management Jobs in England

Integration Developer/Consultant We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise … bidirectional integrations between Jira and ServiceNow. Develop REST/SOAPAPI-based integration sand automation workflows. Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests. Build custom scripts, business rules, Flow Designer workflows, Script Includes, andintegration components within ServiceNow. Configure Jira automations, webhooks, and workflow transitions. Troubleshoot integration ...

enabled and automation‐first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational … portfolio. Establish and reinforce resilience, recoverability, and sustainability as non‐negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity ...

training and act as the go-to SAP subject matter expert. Work with stakeholders to identify and implement process improvements. Support incident, change, and service management activities. Collaborate with Finance, Manufacturing, Supply Chain, and IT teams. Essential Experience Strong SAP R/3 experience, particularly FI/… integration with PP, MM, and SD modules. SAP experience within manufacturing and supply chain environments. Proven experience analysing GPD issues. Strong stakeholder management, problem-solving, and communication skills. Relevant Finance qualifications. Due to the security requirements and nature of this role, applications can only be considered from British nationals ...

doing: Managing Atlassian applications including Jira, Confluence, Bitbucket, and Bamboo Upgrading, migrating, and consolidating Atlassian instances Performing technical assessments and health checks Configuring Jira Service Management, including queues, SLAs, and automation Developing integrations via API and scripting for CI/CD automation Collaborating with stakeholders to define workflows … Atlassian marketplace tools Atlassian technical migration certifications and accreditation Strong knowledge of Atlassian administration, including Jira and Confluence Experience with Bitbucket, Bamboo, and Jira Service Management configuration API, scripting, and CI/CD automation skills Ability to communicate effectively across all levels of the organisation Familiarity with Agile ...

doing: * Managing Atlassian applications including Jira, Confluence, Bitbucket, and Bamboo * Upgrading, migrating, and consolidating Atlassian instances * Performing technical assessments and health checks * Configuring Jira Service Management, including queues, SLAs, and automation * Developing integrations via API and scripting for CI/CD automation * Collaborating with stakeholders to define workflows … Atlassian marketplace tools * Atlassian technical migration certifications and accreditation * Strong knowledge of Atlassian administration, including Jira and Confluence * Experience with Bitbucket, Bamboo, and Jira Service Management configuration * API, scripting, and CI/CD automation skills * Ability to communicate effectively across all levels of the organisation * Familiarity with Agile ...

applications including Jira, Confluence, Bitbucket, and Bamboo . Upgrading, migrating, and consolidating Atlassian instances . Performing technical assessments and health checks . Configuring Jira Service Management, including queues, SLAs, and automation . Developing integrations via API and Scripting for CI/CD automation . Collaborating with stakeholders … . Atlassian technical migration certifications and accreditation . Strong knowledge of Atlassian administration, including Jira and Confluence . Experience with Bitbucket, Bamboo, and Jira Service Management configuration . API, Scripting, and CI/CD automation skills . Ability to communicate effectively across all levels of the organisation . ...

Market rate (Umbrella only) Clearance Required: BPPS Duration: 6 months Location: Manchester or Inverness, 5 days onsite We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment. The successful candidate will … possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep ...

Decisive Point is seeking a skilled Solutions Engineer to shape Asana Service Management for IT teams. In London, you will partner closely with Account Executives, leading technical validation and translating customer needs into actionable solutions. With a hybrid schedule, you will work on improvements in service delivery ...

equally comfortable at both ends of that day. What you will own Delivery and governance Own the delivery plan for evolving the performance and service management framework, including a SharePoint site build, extended Jira Align reporting, and integration of budget and finance data currently held in Excel … keep the trackers current Pull, sanity check and reconcile the data behind the metrics before it goes anywhere near leadership Vendor and stakeholder management Act as Leadership's point of coordination with vendor account managers on performance and service management matters Hold vendors to agreed SLAs through ...

Business Account Executive MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executives to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...

Service Desk Analyst Location: Norwich Contract Type: Temporary Hourly Rate: £17.21 p/h, paid to Umbrella Contract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk Analyst … contribute to a customer-focused environment while providing essential IT support. Key Responsibilities: Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical and corporate customers. Collaborate effectively with the Service Desk team to act as an interface between ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. TPBN1_UKTJ ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

international communications approach focused on positive change managementA senior role, that plays a pivotal part in leading brand, identity, communication, engagement and stakeholder management to drive transformation across MUFG business linesKEY RESPONSIBILITIESAccountable for defining, creating and implementing the Digital Engineering Services and Solutions communications strategy, with a strong emphasis … coherent messagingOwn , create and establish key department branding to form and evolve department identityLead establishment and communication standards and governance across the Digital Engineering Service and Solutions department, enforcing communication standards, framework and approval processes across the departmentEnsure alignment with enterprise communications and branding guidelinesDrive change adoption and engagement ...

National Highways Contract Opportunity - Up to 18 Months Hybrid Working | Birmingham, Leeds, Bristol or other National Highways offices National Highways is seeking a Senior Service Delivery Manager to join its Digital Services function during an exciting period of transformation. As digital services continue to transition into a centralised operating … managing contracts, suppliers, governance and stakeholder relationships that support critical digital services across the organisation. The Role Working within the Digital Services Contract Management team, you will be responsible for ensuring that digital service contracts are effectively managed, suppliers are performing against agreed commitments, and stakeholders receive ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

delivery for the TechOps portfolio, sitting as a peer to the senior technical Heads of – Platform Operations, Infrastructure & Network, Retail Operations, Disaster Recovery, DBA, Service Management and SRE – with real authority to challenge, block or reprioritise their plans, not simply coordinate them. You will personally build … standard. Job Duties Sitting as a peer to the senior technical Heads of (Platform Operations, Infrastructure & Network, Retail Operations, DR, DBA, Service Management and SRE), with real authority to challenge, block or reprioritise their plans rather than simply coordinate them. Personally building and owning the master critical path ...

integration, RIC-based automation, and AI-driven RAN self-optimisation.Key ResponsibilitiesDefine autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction.Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call drop … using OSS, SON, RIC, EMS/NMS, and vendor automation platforms.Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts.Define RAN telemetry, configuration, topology, inventory, and performance data requirements.Support integration with RAN vendor platforms, OSS assurance systems, inventory ...

based automation, and AI-driven RAN self-optimisation.**Key Responsibilities** • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990 Full time hours on a temporarybasis Key Responsibilities ICT Service Delivery Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose. Monitor and improve service performance against agreed … SLAs, KPIs, and customer satisfaction measures. Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security. Drive service excellence through continuous improvement initiatives and best practice service management. Leadership and Management Provide day-to-day leadership across ICT operational teams. Support ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

adoption Define and implement testing, assurance and release standards for GenBI solutions Establish audit-ready controls and evidence capture across the delivery lifecycle Develop service management and incident processes for BI and AI platforms Translate governance standards into practical playbooks and delivery guidance Collaborate with business, delivery, risk … controls or assurance Experience operating within enterprise governance or delivery frameworks Knowledge of modern BI platforms such as Looker or Power BI Excellent stakeholder management across technical and non-technical teams Ability to balance robust governance with practical delivery Nice to have: Financial Services experience Exposure to Generative ...

within a professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating … implementable technical standards, reusable engineering patterns, and clearly defined work packages for the data engineering team.The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities.The successful ...

complex technical programmes. What you'll be doing Administering and supporting Jira, Confluence, Bitbucket and Bamboo. Delivering platform upgrades, migrations and consolidations. Configuring Jira Service Management, including queues, SLAs and automation. Performing technical health checks and platform optimisation. Developing integrations using APIs and scripting. Supporting CI/… experience with Jira and Confluence. Experience delivering Atlassian upgrades and migrations. Atlassian certifications or Technical Migration accreditation. Administration experience with Bitbucket and Bamboo. Jira Service Management configuration experience. Knowledge of APIs, scripting and system integrations. Experience supporting CI/CD tooling and automation. Strong communication skills and experience ...