276 to 300 of 1,378 Service Management Jobs in England

#PennineCarePeople PLEASE NOTE THAT PREVIOUS UNSUCCESSFUL CANDIDATES NEED NOT APPLY Lead and continuously improve end‐to‐end end‐user support services - including the Service Desk (1st line), remote 2nd line support and on‐site field engineering. To ensure that digital services are safe, reliable and user‐centred. Establish, embed … maintain ITIL‐aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high‐quality support for the Trust’s Digital estate, systems and services, and device lifecycle/asset management across a regional multi‐site Mental Health Trust. ...

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP + 10% Bonus Job responsibilities: L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents … correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause ...

Service Product Manager manages products throughout their operational lifecycle, ensuring services remain reliable, effective and aligned with business and user requirements. The role requires knowledge of ITIL practices, Incident, Problem and Change Management, Risk Management, supplier engagement and KPI/service performance monitoring. The ISPM works … closely with technical teams, suppliers, Commercial, Finance and key stakeholders to manage service quality, operational risks, supplier performance, contractual requirements and continuous improvement. The role also supports service governance, financial planning, forecasting, budget management and change activity, ensuring agreed service levels are maintained and the product ...

technology issues across the business. This role provides operational leadership to the IT Support team, acting as a senior technical escalation point while ensuring service excellence, process compliance, and continuous improvement initiatives are successfully delivered. Working closely with IT management, business stakeholders, and technology teams, the IT Support … Team Lead manages support operations, monitors service performance, coaches and develops team members, and ensures support services align with business needs and service level commitments. The role combines technical expertise, people leadership, customer service excellence, and operational management to deliver dependable workplace technology services. Location: Milton ...

budgetary requirements to support short to long-term business vision Assess and ensure business demand aligns with investment plans & Technology Strategy Support the management of Technology- business relationship; represent Technology in business discussions and ensure necessary technology capabilities required by the business are developed Ensure that the Technology mission … optimisation Bring experience with protective security applications including access control, CCTV, intruder detection and PSIM Demonstrate extensive experience of Agile project or programme management and DevOps Evidence people management experience across a wide range of capability levels including local and remote teams Demonstrate capability in IT service ...

supplier and partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer … risks. Coordinating operational escalations and driving issues through to an effective resolution. Leading operational governance with customers, suppliers and internal stakeholders. Contributing to Monthly Service Reviews, Quarterly Business Reviews, risk assessments and Continual Service Improvement sessions. Identifying opportunities to improve processes, control costs and strengthen the overall customer ...

estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well … business is headquartered in London, with over 1300 specialists throughout 16 offices across the UK and Ireland. Job Description Reports to: IT Service Delivery Manager UK and Ireland Department: EMEA Technology Solutions Location: London To provide a professional on-site Second Line Deskside IT support service ...

Duty Operations Manager to join the Services team at Hitachi Rail. In this role, you will oversee live Network Operations, ensuring continuity of service for Connect contract end users. Leading a team of Network Analysts, Rapid Response Technicians, and Service Desk Operators, you will be responsible for driving … operational performance, incident management, and fault resolution activities. Success in the role will be driven by your ability to proactively manage incidents in real time, minimise service disruption, and deliver effective fault mitigation across the network, delighting our customer and leading with safety at all times This position ...

recoverable and supportable. The role will provide deep technical expertise across Microsoft SQL Server while working closely with Infrastructure, Application, Actuarial, Data, Security, Architecture, Service Management and enterprise Pacific Life teams. The successful candidate will also define and develop the future operating model for database services across … Microsoft SQL Server and supporting PostgreSQL environments taking accountable for its health, stability, performance, resilience, security and lifecycle, while continuing to mature the SQL service and Target Operating Model. Define, maintain and govern SQL engineering standards covering builds, configuration, database design, storage, security, resilience, backup, monitoring and support, establishing ...

their London head office, close to Goodge Street Station. You will be the permanent on-site engineer for the office, resolving escalated incidents and service requests, supporting staff in person and remotely and keeping devices and asset records accurate. You will work alongside a rotating First Line colleague … consistent point of continuity on site. Day-to-day direction will come from the client's IT Service Management lead. Key Responsibilities: Follow agreed handover standards and templates to ensure continuity of support, effective knowledge transfer and seamless transition of work between engineers and support teams Provide face ...

investing in the technology and services that keep essential operations running smoothly for millions of customers. We're looking for an experienced Senior Service Assurance Analyst to play a key role in ensuring new and enhanced technology services are successfully designed, tested, governed and transitioned into live operation. This … excellent opportunity for a service assurance professional who thrives on stakeholder engagement, service governance and working across complex technology environments. What you'll be doing Leading service assurance activities across technology projects and operational changes. Ensuring new and changed services meet operational acceptance criteria and agreed service ...

engagements. As a ServiceNow Lead Developer, you will: Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities. Translate architectural designs and functional requirements into scalable technical solutions. Design and develop complex workflows … JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks. Experience delivering enterprise-scale ServiceNow implementations. Strong understanding of platform architecture and integration patterns. Excellent stakeholder management and communication skills. Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience ...

world. Every day, millions of passengers rely on technology delivered by SITA, often without ever knowing we're there.At Heathrow Airport, our Radio & Cellular Service Operations team supports one of the UK's largest and most complex operational communications environments. Our services underpin airport operations, emergency response, engineering teams … complex technical issues while helping shape the future direction of operational communications at Heathrow.This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Delivery Managers for a contract opportunity overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with … strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role You will be involved in: Overseeing end-to-end delivery of IT services across infrastructure and support ...

teams and suppliers to keep critical services running when disruption strikes. We're looking for a Business Continuity & Disaster Recovery Manager to join our Service Management team at Elexon on a permanent basis. In this role, you'll take ownership of Elexon’s technology business continuity and disaster …/DR framework, coordinate recovery planning and testing, and ensure suppliers are prepared to meet agreed recovery objectives. You'll work closely with Technology, Service Owners, Information Security and senior stakeholders to strengthen operational resilience across Elexon. This is an opportunity for an experienced continuity and recovery professional ...

support and continuous improvement of our growing data and reporting environment. This is an exciting opportunity for someone who enjoys combining people leadership, service management and technical understanding. You'll lead a small team of Data Support Engineers, manage key third-party support partners and ensure our business … Engineers Managing workloads, priorities, performance and development conversations Acting as the primary point of contact for Moto's third-party data support provider Monitoring service performance and holding suppliers accountable against agreed SLAs Managing escalations, incidents and support requests across the data and reporting landscape Driving improvements to data ...

critical technology systems within a large-scale enterprise environment. You’ll join Grayce as a Technology Consultant, gaining valuable hands‐on experience in IT service management, technical troubleshooting and stakeholder support, while building the foundations for a long‐term career in technology consulting. This opportunity is ideal … team, helping to maintain the systems and services that keep an organisation running effectively. Your responsibilities will include: Investigating and resolving technical incidents and service requests, developing your troubleshooting and problem‐solving skills. Managing and prioritising requests through an IT service management platform such as Remedy. Supporting ...

support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. The role also requires extensive White Glove service experience, ensuring senior leaders, Executive Leadership, and VIP users receive a highly responsive, discreet, and premium support experience. As a Senior IT Support Engineer … acting as a trusted escalation point for complex technical issues that require advanced troubleshooting and resolution. Your expertise spans across end-user technologies, device management, and service desk operations, and you are expected to bring both technical depth and strategic foresight to the role. You play a pivotal ...

Details: Service Delivery Manager – End User Computing Full details of the job. Vacancy Name Vacancy Name Service Delivery Manager – End User Computing Vacancy No Vacancy No VN2984 Location City Location City Leeds Location Country Location Country United Kingdom Job Description Job Title: Service Delivery Manager – End User … Computing Reports to: Service Delivery & Assurance Manager – End User Computing Department: Technology Location: Leeds Status: Permanent Job Grade: M JOB OVERVIEW As Technology Service Delivery Manager – End User Computing; you will be reporting into the Service Delivery & Assurance Manager and lead with IT business engagement ...

proportionate, risk-based compliance rather than process for its own sake. * Support the continued development and adoption of change within Halo and other relevant service management tooling, including workflow, reporting and automation opportunities. * Monitor change outcomes and complete post-implementation reviews where required, ensuring failed or problematic changes … result in clear learning, ownership and follow-up actions. IT Change Analyst Knowledge, Sills and Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem ...

years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.IT Infrastructure Core Service ManagerThis role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises and cloud … infrastructure, with proactive monitoring, automation and lifecycle management.Manage the outsourced managed service provider (MSP) delivering core infrastructure and cloud services, including cloud platforms, data centre hosting, compute, storage, virtualisation, identity, networking, monitoring, backup and recovery. Retain internal ownership of service outcomes, priorities, risks and escalations; use technical expertise ...

equipment. Support the administration and maintenance of Microsoft 365 services, including Exchange Online, Teams, SharePoint and Intune. Assist with user identity and access management, including password resets, multi‐factor authentication (MFA) and security permissions. Support basic network troubleshooting, connectivity issues and IT infrastructure maintenance. Maintain accurate IT asset inventories … Technology team on IT improvements, infrastructure changes and technology projects. Required Skills and Experience At least 6 months of practical experience in IT support, service desk or a similar technical role. Internships and relevant work experience will also be considered. Good working knowledge of Windows operating systems and Microsoft ...

ITSM Analyst, ITIL, ServiceNow, PageDuty, Progression We're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment. Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including ServiceNow, PagerDuty and Power … helping improve automation, reporting, service visibility and operational efficiency. The role: Supporting and administering ServiceNow and PagerDuty platforms Building dashboards, reports and KPI metrics using Power BI and ServiceNow Supporting workflow automation and system integrations Managing user access, permissions and platform configuration Analysing service data to identify trends ...

Product Marketing Manager, AI & Automation Full-time Compensation: from GBP 61,000 - yearly TOPdesk has spent 30 years helping service teams work better - starting in IT service management and growing into enterprise service management, raising an investment of approximately €200 million from investment firm … positioning and messaging for AI & Automation, grounded in customer problems and outcomes Translate product capabilities (agents, automation, knowledge) into language that IT leaders and service managers understand Lead go-to-market for AI launches: launch briefs, messaging, demos, and enablement, working with Product, Sales, and Marketing Partner with Product ...

Product Marketing Manager, AI & Automation Full-time Compensation: from GBP 66,000 - yearly TOPdesk has spent 30 years helping service teams work better - starting in IT service management and growing into enterprise service management, raising an investment of approximately €200 million from investment firm … positioning and messaging for AI & Automation, grounded in customer problems and outcomes Translate product capabilities (agents, automation, knowledge) into language that IT leaders and service managers understand Lead go-to-market for AI launches: launch briefs, messaging, demos, and enablement, working with Product, Sales, and Marketing Partner with Product ...