326 to 350 of 999 Service Management Jobs in England

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.Job PurposeThe Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation of the enterprise infrastructure … resilient, and high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance.The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated ...

Service Designer Bristol 6-month contract Paying up to Circa £65p/h (Inside IR35) Please note - Due to the nature of the work, you'll be required to hold a high level of UK Security Clearance Responsibilities : Lead service design activities across Discovery, Alpha, Beta and Live. … Produce service maps, journeys, blueprints, and end-to-end service models. Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints. Provide professional advice on service design approaches, risks and opportunities. Coordinate service design work to time, quality and business expectations. ...

enterprise platforms, customer-facing technologies, and supporting infrastructure are effectively monitored, maintained, and supported. The focus is on proactively identifying issues, improving reliability, minimising service disruption, and maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational … excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. Monitor system health, availability, and performance using monitoring, alerting, and observability tools. Analyse, troubleshoot, and resolve incidents affecting services and platforms. Perform ...

Infrastructure Reliability Engineering Senior Manager, the role translates Infrastructure Reliability Engineering strategy, standards and governance into practical engineering outcomes and measurable improvements in service reliability, resilience and operational risk reduction.The role is accountable for driving engineering excellence across observability, resilience engineering, automation, operational readiness and service reliability. … services are designed, operated and continuously improved in a secure, recoverable, observable and supportable manner.The Infrastructure Reliability Engineering Lead will work closely with Compute Service Operations, Information Security, Application Delivery and other technology teams to identify reliability risks, improve platform resilience, reduce operational toil through automation and ensure infrastructure ...

services across a designated region. Reporting to the Head of Field Operations, you will be responsible for the operational performance, technical leadership and people management of regional IT Managers, Onsite Engineers and other field-based colleagues. You'll ensure services are delivered consistently, customer commitments are met and regional … teams have the resources, support and direction needed to succeed. This is a highly visible leadership role, combining operational management, technical oversight and customer engagement. You'll act as the senior escalation point for complex technical and service issues while driving high standards, continuous improvement and a culture ...

cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring for a professional … managers were required. You will: What youll do Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform workshops ...

solutions that put clients first! In this role you will Work in a team of 3Support some of the below applications: Calypso - Collateral & Derivatives Management CRD - Back Office Post Trade compliance Spire – Stock Lending Application Gresham CTC - Cash and Position Reconciliation Corporate Actions – S&P vendor application TWS - Treasury … workstation used for FX DMA - Fund Distribution Management Service Extra – used for Basket publish and valuations Own incidents from start until resolution, working with peers across support, development and the business to bring about a timely fix for our customers Find opportunities to improve system and applications performance ...

Service Desk Controller Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Desk Controller. We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about … providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support: Provide ...

Service Scheduling Coordinator Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate … about providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support ...

reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive … less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. ...

exciting opportunity has arisen for an organised and customer-focused Helpdesk Service Administrator to join a growing company operating within the HVAC and facilities management sector. Supporting clients nationwide, you'll play a pivotal role in ensuring service requests are handled efficiently, engineers are scheduled effectively … customer expectations are consistently exceeded. This is a fast-paced and varied position, ideal for someone with strong administrative and customer service skills who enjoys working in a busy service environment. Experience in facilities and scheduling would be beneficial. Monday to Friday 8am - 5pm with one hour break ...

Context The Director of Product Management sets a visionary product line direction, fostering innovation, troubleshooting process issues, and promoting cross‐functional collaboration. The role also includes the responsibility of optimizing for the company's overall success, influencing industry events, and creating a collaborative and employee‐centric work environment. What … Craft a compelling vision for product and builds management and cross‐functional support for that vision Build a strong team and an environment of innovation and promotes innovation cross‐functionally Troubleshoot process issues that are hindering teams Reapply process improvements from one team across other teams Runs ...

diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services, as well as engaging in relevant client-relationships, across … people, resources, finances, and reporting while ensuring adherence to robust quality standards including but not limited to ISO20000. You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients.Minimum requirements:Experience working in a commercial ...

client is a growing UK Software product company providing workforce management software to 100's of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line/Service Management) to help shape … they deliver service, working closely with Product and Engineering. Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support ...

infrastructure services Produce and review technical artefacts including design documentation, build guides and operational procedures Support system testing, integration and commissioning activities Work with Service Management to investigate and resolve incidents and service requests Contribute to continuous improvement, automation and standardisation of WINTEL services Deliver activities … technical documentation (e.g. LLDs, build guides, runbooks) Strong troubleshooting, analytical and communication skills Experience working in complex programmes and large technical teams Understanding of service management principles (ITIL) You must hold, or be eligible to obtain, UK Security Clearance (SC) Additional information: Exposure to secure or regulated environments ...

world-leading Time & Frequency departmentis seeking a Service Operations Lead . This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure. Backed by agovernment investment of £180 millionin theNational Timing Centre (NTC) programme, we are developing a world … recruit and inspire a team of specialists to deliver against KPIs and SLAs. This is a unique opportunity to shape a critical national service and drive innovation in timing technology. Drive strategy and collaboration with NTC leadership, scientists, and engineers. Recruit and develop a high-performing team across science ...

Service Desk Team Leader Up to £50,000 per annum + benefits London (Farringdon/Chancery Lane) Hybrid (3 Days Office/2 Days Home) We're looking for a hands-on Service Desk Team Leader to join a growing MSP, leading and developing a team of Service Desk Engineers while remaining close to the technology and supporting escalations when required. Working alongside the Service Desk Manager and another Team Leader, you'll help drive service performance, mentor engineers and ensure customers receive an exceptional support experience. Key Responsibilities Lead, coach and develop a team ...

leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff … partnering across the university to drive differentiation in UCL education and research.IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service ...

Automated Test Framework into Live The team members will provide skills and expertise in: Ability to analyse, design, and optimise end-to-end service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Peterborough, Cambridgeshire, East of England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Plymouth, Devon, South West England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through ...

opportunity to act as a deputy to the HPC Manager, supporting team coordination, stakeholder engagement, and operational decision-making while developing your leadership and management capabilities.Key Responsibilities Act as final escalation point for complex Linux issues, delivering expert troubleshooting.Support the Technical Program Manager in team leadership activities, acting … frameworks to ensure consistency, security, and excellence. Optimize Linux systems for performance, availability, and compliance through proactive monitoring. Participate in CCRBs and drive continual service improvements. Provide 24x7 on-call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations ...

integrated cloud environments.Cross-Functional Collaboration: Collaborate closely with other teams – including IT Infrastructure & Operations, Oracle Database Administrators, Software Solutions developers, Business Analysts, and Project Management – to plan and execute PM2PA data-related projects. Act as the bridge between technical teams and business stakeholders for all matters related to PM2PA … architecture. The ideal candidate has worked with multiple EBS functional areas – for example, Oracle Financials (GL, AP, AR), Project Billing and Costing, Human Capital Management – and understands their underlying data structures and interdependencies. You should be familiar with the EBS schema, concurrent processing, and EBS configuration from a data ...

onsite/week Duration: 6 months contract initially Rate: £510 per day (PAYE through Umbrella) Role Description: We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment. The successful candidate will … possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep ...