Hotline Engineer RM
- Location
- Coventry, England, United Kingdom
provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across other FANUC CNC product lines, including ROBODRILL and ROBOCUT. … Your core tasks will include Technical Support Act as the primary point of contact for ROBOSHOTcustomer service and technical enquiries Diagnose machine faults remotely using telephone, email, and remote support tools Provide troubleshooting support for electrical, mechanical, control, and process-related issues Support customers in minimising machine downtime ...