351 to 375 of 453 Service Management Jobs in England

supporting Microsoft Dynamics Business Central. Experience working with Shopify, particularly operational support and integrations. Strong Level 1 & 2 IT support experience. Experience using IT service management or ticketing systems. Excellent troubleshooting and communication skills. The ability to work independently whilst collaborating with wider business teams. Desirable Experience supporting ...

trends.Collaborate with consultants on project execution.Ensure accuracy and consistency in data outputs. Qualifications Bachelors - Economics, Bachelors - Finance, Bachelors - Statistics, Masters - Business Administration, Masters - Risk Management Certifications Certified Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate … Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft Required Skills Data Literacy, Executive Presence, Information Security, Risk Management, Storytelling Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Intern (Fixed Term) (Trainee) Job End Date 2026-09-30 Master Skill List - Enterprise Risk ...

their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery … partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy ...

/Primarily Remote 3 months initially My client is an instantly recognisable consultancy who require a Programme Director to lead complex supplier exit and service transition programmes, ensuring continuity, effective knowledge transfer and rapid stabilisation for an end client within the Public Sector. Key Requirements: Programme Director-level experience … delivering complex insourcing, supplier exit, service mobilisation and transition programmes within large, regulated or mission-critical environments. Active SC & ideally NPPV3 Clearance. Proven experience being a trusted advisor who builds strong, credible relationships with senior stakeholders; able to influence, challenge constructively and guide decision-making in sensitive, high-risk ...

strategic and operational leadership role, driving a digital-first approach across infrastructure, cyber security, Microsoft 365, Azure, Dynamics 365, AI agents and care management systems. You will balance reactive IT service excellence with proactive digital transformation, ensuring secure, cost-effective and scalable technology that delivers measurable business value. … will: Own and deliver the Digital & IT strategy and operating model Modernise infrastructure, Microsoft 365, identity, Azure and device estate Establish strong, ITIL aligned service management foundations Strengthen security, compliance and data protection Lead implementation and optimisation of Dynamics 365 or similar business platforms Drive systems integration, automation ...

Dynamics 365 (D365) . The Role You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include: Leading incident management across low, medium, and high-priority events Coordinating internal teams and third … across Dynamics 365 (D365) platforms Prioritising incidents based on business and patient impact Driving root cause analysis and implementing preventative measures Continuously improving incident management processes and documentation Monitoring incident trends and identifying recurring issues Providing clear communication to stakeholders, including senior leadership Ensuring best practice is followed across ...

members to ensure the effective implementation and integration of software and solutions Respond quickly and effectively to ongoing client queries and requests Utilize stakeholder management strategies, and develop winning value propositions for products and services that align to account priorities Establish and develop relationships with key executive influencers … anticipate key developments and provide relevant solutions Ensure high post-sales customer satisfaction with a proactive service strategy that enables repeat business and value realization Required Travel of up to 30% Required Qualifications: Bachelors degree in business, Marketing, Sales or any other relevant field 3+ years of sales ...

secure, scalable, and high performing remote access solutions, ensuring alignment with business needs, technology standards, and operational requirements. This role requires exceptional stakeholder management, strong governance discipline, and the ability to coordinate cross functional engineering, security, and operational teams. Key Responsibilities * Lead the end to end delivery of remote … plans, architecture alignment packs, and governance artefacts. * Monitor project risks and dependencies, proactively identifying mitigation strategies and ensuring escalation paths are followed. * Support change management and adoption activities, ensuring store colleagues, corporate users, and operational teams are prepared for new remote access capabilities. * Collaborate with service management ...

Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about … independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative ...

involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands … involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting ...

environment and is passionate about reliability, continuous improvement, and modern technology. ________________________________________ Key Responsibilities Provide second-line support for mission-critical applications, ensuring adherence to service priorities and operational standards Support live production environments, including participation in a 24/7 on-call rota Deliver hotfixes, tooling improvements, and system … technical consultancy Manage and implement changes, releases, and fixes in line with governance processes Support and maintain Disaster Recovery (DR) capabilities, including testing, risk management, and alignment with corporate strategy Collaborate with third-party suppliers for issue resolution and escalation to third-line support Ensure traceability from business requirements ...

best practices to build high-quality processes, ensure operational stability, and expand advanced industry knowledge. They demonstrate strong interpersonal and communication skills, effectively influencing service providers, business partners, and Senior Leadership. Role Profile Act as a lead with European finance business stakeholders. Responsible to provide support during EU business … domain awareness of current IT trends. Provides recommendations using continuous improvement processes Has growth mindset of industry & domain. Demonstrates advanced awareness of current technology & Service Management trends. Collaborates with Global global IT and business partners Acts as lead for work provided by a 3rd party Service Provider ...

signed off, youll move to a more flexible working pattern and benefit from a salary uplift to £28,374.97. About the Role As a Service Desk Analyst, youll be the first point of contact for colleagues across the business, supporting IT queries via phone, email and self-service. With … relevant internal teams or external partners, working closely with 1st and 2nd line colleagues to share knowledge and continuously improve the service. Our Service Desk supports over 450 Pet Care Centres and Vet Practices, along with our Support Offices and Distribution Centre, so youll be comfortable managing a high ...

grade assurance standards Identify, assess, and manage technical risks, dependencies, and system-level issues Operations & Through-Life Support Support systems through transition into live service and operational environments Diagnose and resolve complex system performance and reliability issues Provide technical input into change, incident, and problem management processe Stakeholder … Experience with cloud, hybrid, or distributed system architectures Exposure to secure, regulated, defence, or mission-critical environments Knowledge of systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery environments Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related ...

large organisation delivering critical digital services. This hands-on role focuses on Azure DevOps administration, Azure cloud support, Power Platform technologies, and the management of cloud-based Microsoft services within a complex enterprise environment. Key Responsibilities Administer and support Azure DevOps including repositories, pipelines, agents, releases, and environments. Build … cloud environments. Strong problem-solving and stakeholder engagement skills. Desirable Experience within large enterprise or regulated environments. Microsoft 365 administration experience. Knowledge of ITIL service management practices. Candidate Profile You will be a technically strong Azure DevOps professional with experience supporting Azure cloud services, DevOps tooling, and Microsoft ...

ServiceNow data models. - Experience with JavaScript, Glide and Flow Designer. - Excellent stakeholder engagement and communication skills. - Telecoms industry experience. - Strong understanding of ITIL and service management best practice. Desirable Skills: - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist (CIS). - ServiceNow Certified Application Developer (CAD). ...

retail or consumer goods environment Familiarity with data tools and data analysis (e.g. SQL, Power BI, or similar reporting platforms) Certifications (Desirable) ITIL Foundation (Service Management best practices) Agile/Scrum certification (e.g. Scrum Master, Product Owner) Project delivery qualifications (e.g. PRINCE2 Foundation/Practitioner) Cloud or data ...

growth plans. Responsibilities include: Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user ...

savings plans. Collaborate with Finance on forecasting and cost reviews. Cloud Capability Leadership Define and evolve the Cloud Delivery Roadmap. Maintain a Cloud Service Catalogue aligned to KPIs and SLAs. Embed continuous improvement across cloud and platform services. Stakeholder Engagement Collaborate with Architecture, Group Technology, Service Management ...

that embeds security awareness and resilience.### 2. Governance, Risk & Compliance• Own cyber policies and standards; ensure consistent adoption across OpCos.• Lead Group Cyber Risk Management in line with enterprise risk frameworks.• Ensure compliance with GDPR, NIS2, PCI-DSS and emerging regulations.### 3. Performance, Insight & Reporting• Establish KPIs, dashboards … insights and reporting to CIO, Audit Committee and Board.• Ensure timely reporting from SOC, Governance, Assurance and Performance teams.### 4. Security Operations, Incident & Crisis Management• Provide oversight of SOC, CTI, CIRT and SOAR.• Lead high-impact incident response and crisis communications.• Ensure cyber resilience, continuity and recovery practices.### 5. ...

Network Field Services Engineer, Preston Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston. This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service … networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment, we'd love to hear from you. As a Network Field Service Engineer, your responsibilities will include: Installing and commissioning network switches and associated infrastructure Configuring switching environments and network equipment Configuring and supporting Juniper Wireless ...

technical delivery of services. The Role Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will … customer interactions to identify development opportunities. The ideal candidate Must have the following experience: Experience working in a HelpDesk Customer focused Has used Jira Service Management in a Helpdesk environment Able to manage and mentor junior staff Can triage and resolve L1/L2 tickets, and escalate ...

will be part of the discussion at offer stage. PURPOSE OF THE ROLE The Corporate Systems department delivers business critical applications across BBC Public Service and BBC Studios, spanning Finance, Procurement, Treasury, HR, Learning & Resource Scheduling. As Principal Product Manager, you shape and govern the SAP focused technology platform … TEAM Join the Corporate Systems team to work at the heart of the BBC, shaping platforms that power critical business functions across Public Service and BBC Studios. You'll influence large scale, strategic technology decisions, work with talented architects and engineers, and apply modern, standards driven architecture at scale. ...

profile defence sector client on a contract basis. The successful candidate will be responsible for the implementation, administration, and optimisation of enterprise monitoring and management platforms, ensuring the availability, performance, and security of critical infrastructure and services. Key Skills & Experience Strong hands-on experience with SCOM (System Center Operations … Microsoft infrastructure technologies, including Windows Server, Active Directory, Group Policy, DNS, DHCP, and Azure services Experience configuring and managing monitoring, alerting, reporting, and performance management solutions Good understanding of networking technologies, including TCP/IP, routing, switching, firewalls, VPNs, and network troubleshooting Experience supporting complex enterprise environments and resolving ...

Line System Administrator Responsibilities Provide 2nd and 3rd Line support for secure infrastructure and user services. Monitor systems and respond to incidents through the service management toolset. Configure, troubleshoot, and resolve infrastructure and network faults. Support Windows Server, Active Directory, VMware, Exchange, and core infrastructure technologies. Perform user … Windows log files and diagnose technical issues. Support network technologies including routing, switching, Firewalls, MPLS, and BGP. Deliver existing implementation solutions and contribute to service improvements. Participate in shift work where required. 3rd Line System Administrator Skills and Experience Experience providing 2nd or 3rd Line infrastructure support. Strong knowledge ...