351 to 375 of 1,458 Service Management Jobs in England

instantly recognisable consultancy who require a CMDB Application Developer & Reporting Specialist with Active SC clearance to design, develop, and maintain a centralized Configuration Management Database (CMDB) solution supporting critical IT Service Management (ITSM) processes for an end client within the Defence space. The successful candidate will … responsible for application development, CMDB governance, automated data collection, dashboard creation, KPI reporting, and analytics. This role will play a key part in improving service quality, operational efficiency, compliance, and configuration governance across a complex enterprise environment. Key Responsibilities & Requirements: Design, develop and maintain a centralized CMDB application supporting ...

with 4 days per week in the Poole office Ownership of issues, with the opportunity to influence longer-term improvements Broader experience across Problem Management, reporting and customer onboarding Close collaboration with technical teams and Product Managers The chance to develop your skills within an established ITIL environment What … attention. Some days, that means analysing recurring incidents and taking ownership of Problem records. Others, you’ll review monitoring and capacity data, prepare customer service reports or follow up with colleagues to keep outstanding actions moving. Your work will include: Application/software support for ongoing customer issues ...

Capgemini Invent seeks a Service Management Transformation Consultant to help clients modernise service management, processes and operating models. You will work in multidisciplinary teams delivering assessments, roadmaps and governance enhancements for cloud adoption and AI-enabled operations. You will leverage ITIL practices, AIOps insights and enterprise ...

Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This role leads a multi-disciplined Service Delivery team encompassing Wintel, Linux, Virtualisation … role where you will work directly with customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Essential Skills & Experience Proven experience leading multi-disciplined infrastructure teams in a managed services or service delivery environment. Strong client-facing skills ...

Reply is seeking an ambitious Service Management Consultant to help clients redesign how technology services are delivered and managed. You will work across strategy, advisory, solution design and delivery, transforming IT operations while developing propositions in AI value management and intelligent automation. You will lead workshops, collaborate … with senior stakeholders, and shape next-generation service management using platforms like ServiceNow, BMC Helix and Jira Service Management. #J-18808-Ljbffr ...

ServiceNow Lead who can start in the next few weeks. You will lead the design and delivery of an Intelligent Field & Autonomous Service Operations programme. The role requires deep expertise in ServiceNow ITOM, ITSM, and Field Service Management, with a strong track record of delivering complex event … driven automation and field operations solutions. Experience required: 10+ years of Service Management and Enterprise Platform experience. 5+ years as a ServiceNow Architect or Lead Architect. Proven delivery experience in: ServiceNow ITOM Event Management Event-to-Incident Automation ServiceNow FSM (Field Service Management) Dynamic Scheduling ...

looking for a Service Delivery Manager to join our team. About us Mando Group’s mission is to help ambitious digital leaders solve complex problems, enabling them to move faster, serve better, and reduce costs. Over the last few years we have built something rare ... A respected, award … processes, ensuring our customers receive more than ever before through effective use of technology and innovation. About the role We are looking for a Service Delivery Manager to join our Delivery Team within the Support service on a 12-month fixed-term, maternity cover contract. This ...

looking for a Service Delivery Manager to join our team. About us Mando Group’s mission is to help ambitious digital leaders solve complex problems, enabling them to move faster, serve better, and reduce costs. Over the last few years we have built something rare ... A respected, award … processes, ensuring our customers receive more than ever before through effective use of technology and innovation. About the role We are looking for a Service Delivery Manager to join our Delivery Team within the Support service on a 12-month fixed-term, maternity cover contract. This ...

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. The shift pattern operates on a three-week rotation: Week 1: MondayFriday … receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

part of it? What will you be doing? We're growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. The shift pattern operates on a three-week rotation: Week … receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. You'll thrive in a fast ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job Purpose This role is responsible for leading the Application Support function, ensuring the stable, secure and efficient operation … business-critical applications across Arbuthnot Latham. The role will define and execute the Application Support strategy, operating model and service improvement roadmap, ensuring applications deliver high levels of availability, performance, resilience and customer satisfaction. The role will lead a team of Application Support Analysts responsible for incident, problem ...

performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech’s operational excellence, and continuously evolving our operational models, standards, and capability. … Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem ...

summary NLPSS is seeking an experienced Service Development Manager to lead the management and development of its award-winning Robot Process Automation ('RPA') services. This is a temporary fixed term position designed to cover a 12-month maternity leave within a complex corporate shared service environment. This … ensuring the entire automation portfolio meets stringent performance targets, remains efficient, resilient, and supports the business goals of improving employee experience while reducing service cost. In addition to ensuring day to day service delivery the manager will develop and expand the scope and scale of the current portfolio. ...

company Story Established in 1998, the company is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK , Pakistan , and Vietnam . Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ … primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap , expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista’s backing, we’re transforming from a successful UK business into a global ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing … configuring and optimising HaloITSM solutions. Duties: Lead client discovery workshops to understand service management requirements and challenges Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting Support integrations, data migration, testing and deployment Deliver client training, knowledge transfer and post-implementation support Work ...

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused and infrastructure-focused issues. Ensure incidents ...

landlords, centre managers and key operational stakeholders. Ensure consistent delivery of premium, digital-first customer journeys for workspace operators and tenants. Conduct regular service reviews, performance deep-dives and continuous improvement recommendations. Service Quality & Performance Management Monitor site-level service performance, Wi-Fi quality, uptime … tenants are smoothly and fully enabled on Wavenet Connected services. Promote the adoption and utilisation of digital services, Wi‐Fi, network tools and managed service features. Deliver customer‐focused training, guidance, floor‐walks or proactive check‐ins as needed. Data, Insights & Continuous Improvement Analyse occupancy trends, service usage ...

operational excellence. MUFG is renowned for its commitment to secure, compliant, and scalable technology, providing a stable environment where your expertise will directly impact service reliability and user experience. Enjoy working in a collaborative culture that values continuous improvement, knowledge sharing, and technical mentoring. If you are passionate about … Netcool Omnibus (NOI) to Dynatrace SaaS, driving adoption of modern monitoring standards throughout the organisation. Collaborate closely with infrastructure, application support, engineering, cloud, and service management teams to enhance service reliability, performance analysis, and operational reporting while supporting incident management activities. What ...

keep learning exciting new approaches. About The Role We are seeking an experienced Transformation PMO Lead to establish and run the Programme Management Office for a strategic IT Operations Transformation programme. This programme will transform IT service operations from a predominantly manual, people-intensive operating model … modern AI-enabled and automation-driven model, leveraging AI Ops, intelligent automation, predictive operations, and enhanced service management capabilities across all IT&D service towers (Lots). The role will work in close partnership with the Transformation Director, Lot leaders, vendors, Finance, Procurement, HR, and senior ...

Location: Datchet, Slough Job ID: R0141950 Date Posted: 2026-08-21 Company Name: HITACHI EUROPE LTD. Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: No Company Overview Through its Social Innovation Business that brings together IT, OT(Operational Technology) and products, Hitachi contributes … Ditton Park, Datchet in the UK with offices throughout Europe. The Information Technology Group of Hitachi Europe Ltd is part of Hitachi’s shared service for EMEA (Europe, Middle East and Africa) and responsible for delivery of IT services to Hitachi companies in our region. What ...

ownership of their software estate, licensing strategy and software lifecycle management. This is a great opportunity for someone with a background in Software Asset Management (SAM), Software Licensing, IT Asset Management or IT Service Management who wants to take real ownership of a large and complex … Library Ensuring software remains secure, supported and appropriately patched Managing end-of-life software and associated risks Improving processes and automation around software asset management and compliance Working closely with Technology, Security, Procurement and wider business stakeholders We're looking for: Strong experience in Software Asset Management, Software ...

Ditton Park, Datchet in the UK with offices throughout Europe. The Information Technology Group of Hitachi Europe Ltd is part of Hitachi’s shared service for EMEA (Europe, Middle East and Africa) and responsible for delivery of IT services to Hitachi companies in our region. What … doing The Business Applications and Project Manager is responsible for the management, continuous improvement and delivery of business application services across the organisation. Reporting to the Head of Projects and Customer Solutions, this role ensures that key applications are reliable, fit for purpose, well governed and aligned to business ...

organization that values growth, teamwork, and professional development. Who You Are: You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. … ITSM policies, procedures, and workflows. • Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and support effective service delivery. • Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning. • Analyze service performance metrics ...

secure and well-controlled operation of the Functions application portfolio. Leads the application team, manages key suppliers and partners with Functions stakeholders to improve service performance, deliver change safely and strengthen long-term application management capability. Portfolio scope Enterprise applications supporting Rathbones corporate Functions; allocation may change … line with business priorities. Key interactions Functions leaders and business owners across Finance, People, Risk, Compliance and central functions; Technology Service, Architecture, Cyber Security, Delivery and other Application Managers. External interactions: strategic application and service suppliers, implementation partners, auditors and specialist advisers. Priorities Maintain a current view ...

seeking an experienced Oracle OSS Stack Lead to take end-to-end ownership of Vodafone’s Oracle OSS landscape, ensuring platform stability, resilience, service availability, release governance, and continuous service improvement. This role provides technical leadership across Oracle telecom applications including Siebel CRM, OSM, BRM and associated Oracle … high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response ...