Technical Support Jobs in the East of England

Technical Support
England > East of England

The median Technical Support salary in the East of England is £34,250 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 141 178 206
Rank change year-on-year +37 +28 -17
Permanent jobs requiring a Technical Support 83 58 67
As % of all permanent jobs advertised in the East of England 1.36% 1.08% 1.04%
As % of the Job Titles category 1.45% 1.29% 1.11%
Number of salaries quoted 66 27 25
10th Percentile £24,625 £23,500 -
25th Percentile £25,875 £30,813 £20,250
Median annual salary (50th Percentile) £34,250 £35,000 £30,000
Median % change year-on-year -2.14% +16.67% +12.15%
75th Percentile £38,000 £38,750 £43,750
90th Percentile £48,750 £50,500 £55,500
England median annual salary £33,500 £36,750 £32,250
% change year-on-year -8.84% +13.95% +0.78%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,742 4,510 6,032
% of permanent jobs with a recognized job title 93.93% 84.06% 93.64%
Number of salaries quoted 4,381 2,254 2,870
10th Percentile £25,809 £26,250 £27,000
25th Percentile £31,250 £37,000 £35,750
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,284 £67,500 £65,000
90th Percentile £75,000 £82,500 £77,050
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Technical Support
Job Vacancy Trend in the East of England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Technical Support in the East of England

Technical Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Technical Support in the East of England.

Salary trend for Technical Support in the East of England

Technical Support
Salary Histogram in the East of England

Salary distribution for jobs citing Technical Support in the East of England over the 6 months to 8 May 2024.

Salary histogram for Technical Support in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +12 25 £35,000 +6.06% 11
Cambridgeshire +28 24 £38,000 +1.33% 6
Norfolk - 17 £27,500 - 1
Essex +20 10 £34,500 +43.75% 3
Suffolk -3 6 £23,500 -60.83% 1
Bedfordshire - 1 £35,000 - 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 8 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Technical Support in the job title.

1 32 (38.55%) Windows
2 24 (28.92%) Social Skills
3 15 (18.07%) Customer Service
4 14 (16.87%) Windows Server
5 13 (15.66%) Analytical Skills
6 12 (14.46%) Active Directory
7 10 (12.05%) Microsoft
7 10 (12.05%) HTML
7 10 (12.05%) Microsoft 365
7 10 (12.05%) JIRA
8 9 (10.84%) Mac OS
8 9 (10.84%) Azure
8 9 (10.84%) Manufacturing
9 8 (9.64%) Bluetooth
9 8 (9.64%) GPRS
9 8 (9.64%) GSM
9 8 (9.64%) 3G
9 8 (9.64%) AWS
9 8 (9.64%) Security Cleared
9 8 (9.64%) 4G
9 8 (9.64%) LTE
10 7 (8.43%) vSphere
10 7 (8.43%) Confluence
10 7 (8.43%) Degree
10 7 (8.43%) Commvault
10 7 (8.43%) VMware
10 7 (8.43%) Windows Server 2016
10 7 (8.43%) Windows Server 2019
10 7 (8.43%) Windows 10
10 7 (8.43%) Problem-Solving

Technical Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.43%) Confluence
2 6 (7.23%) SharePoint
Applications
1 3 (3.61%) Trello
2 2 (2.41%) Microsoft Excel
3 1 (1.20%) Microsoft Office
3 1 (1.20%) Microsoft PowerPoint
3 1 (1.20%) Spreadsheet
Business Applications
1 1 (1.20%) Payment Gateway
Cloud Services
1 10 (12.05%) Microsoft 365
2 9 (10.84%) Azure
3 8 (9.64%) AWS
4 6 (7.23%) Power Automate
5 5 (6.02%) GCP
5 5 (6.02%) Power Platform
6 1 (1.20%) IaaS
Communications & Networking
1 8 (9.64%) 3G
1 8 (9.64%) 4G
1 8 (9.64%) Bluetooth
1 8 (9.64%) GPRS
1 8 (9.64%) GSM
1 8 (9.64%) LTE
2 4 (4.82%) Internet
3 3 (3.61%) Ethernet
3 3 (3.61%) Firewall
3 3 (3.61%) HTTP
4 2 (2.41%) LAN
4 2 (2.41%) Network Security
4 2 (2.41%) WAN
5 1 (1.20%) Modbus
Database & Business Intelligence
1 5 (6.02%) Power BI
2 4 (4.82%) BusinessObjects
2 4 (4.82%) QlikView
2 4 (4.82%) Relational Database
3 3 (3.61%) GIS
Development Applications
1 10 (12.05%) JIRA
General
1 24 (28.92%) Social Skills
2 13 (15.66%) Analytical Skills
3 9 (10.84%) Manufacturing
4 6 (7.23%) French Language
5 4 (4.82%) Telecoms
6 3 (3.61%) Public Sector
7 2 (2.41%) Italian Language
7 2 (2.41%) Retail
8 1 (1.20%) Finance
8 1 (1.20%) Legal
Libraries, Frameworks & Software Standards
1 10 (12.05%) HTML
2 6 (7.23%) CSS
3 3 (3.61%) JSON
3 3 (3.61%) Lightning Web Components
3 3 (3.61%) REST
Miscellaneous
1 5 (6.02%) Onboarding
2 3 (3.61%) ASTM
2 3 (3.61%) Driving Licence
Operating Systems
1 32 (38.55%) Windows
2 14 (16.87%) Windows Server
3 9 (10.84%) Mac OS
4 7 (8.43%) Windows 10
4 7 (8.43%) Windows Server 2016
4 7 (8.43%) Windows Server 2019
5 5 (6.02%) Android
5 5 (6.02%) Linux
Processes & Methodologies
1 15 (18.07%) Customer Service
2 7 (8.43%) Problem-Solving
3 6 (7.23%) Collaborative Culture
3 6 (7.23%) Process Improvement
3 6 (7.23%) Technical Leadership
4 5 (6.02%) Business Intelligence
4 5 (6.02%) CRM
5 4 (4.82%) Chemistry
5 4 (4.82%) Presales
5 4 (4.82%) Ticket Management
6 3 (3.61%) Acceptance Criteria
6 3 (3.61%) Code Quality
6 3 (3.61%) Computer Science
6 3 (3.61%) Customer Requirements
6 3 (3.61%) Data Analysis
6 3 (3.61%) Data Modelling
6 3 (3.61%) Digital Transformation Programme
6 3 (3.61%) Document Management
6 3 (3.61%) Proactive Maintenance
6 3 (3.61%) Stress Analysis
Programming Languages
1 3 (3.61%) Apex Code
1 3 (3.61%) JavaScript
Qualifications
1 8 (9.64%) Security Cleared
2 7 (8.43%) Degree
3 1 (1.20%) Microsoft Certification
Quality Assurance & Compliance
1 3 (3.61%) Accessibility
2 1 (1.20%) QA
2 1 (1.20%) SLA
System Software
1 12 (14.46%) Active Directory
2 7 (8.43%) vSphere
3 4 (4.82%) Hyper-V
4 1 (1.20%) Firmware
4 1 (1.20%) VMware Infrastructure
Systems Management
1 1 (1.20%) Autotask
Vendors
1 10 (12.05%) Microsoft
2 7 (8.43%) Commvault
2 7 (8.43%) VMware
3 4 (4.82%) Cognos
4 3 (3.61%) Salesforce
5 2 (2.41%) Citrix
5 2 (2.41%) Cyberscience
6 1 (1.20%) Facebook
6 1 (1.20%) Oracle
6 1 (1.20%) WatchGuard