Period
to 23 May 2019

The median annual salary for a Service Desk Team Leader was £32,500 in advertised job vacancies in the South East during the 6 months to 23 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Team Lead
England > South East
6 months to
23 May 2019
Same period 2018 Same period 2017
Rank 468 483 503
Rank change year-on-year +15 +20 +94
Permanent jobs requiring a Service Desk Team Leader 47 71 33
As % of all permanent IT jobs advertised in the South East 0.18% 0.23% 0.11%
As % of the Job Titles category 0.19% 0.24% 0.12%
Number of salaries quoted 31 64 18
South East median annual salary £32,500 £32,500 £35,000
Median salary % change year-on-year - -7.14% +14.75%
10th Percentile £24,000 £28,250 £29,350
90th Percentile £43,750 £41,375 £40,250
England median annual salary £35,500 £34,000 £31,750
% change year-on-year +4.41% +7.09% -2.31%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 25,125 29,396 28,154
% of permanent IT jobs with a recognized job title 96.63% 96.91% 96.89%
Number of salaries quoted 20,494 24,495 23,520
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,000 £26,750 £26,250
90th Percentile £72,500 £70,000 £67,500
England median annual salary £52,000 £50,000 £47,500
% change year-on-year +4.00% +5.26% -

Service Desk Team Leader
Job Vacancy Trend in the South East

Job postings that featured Service Desk Team Leader in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Team Leader in the South East

Service Desk Team Leader
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader in the South East.

Salary trend for Service Desk Team Leader in the South East

Service Desk Team Leader
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Team Leader in the South East over the 6 months to 23 May 2019.

Salary histogram for Service Desk Team Leader in the South East

Service Desk Team Leader
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the South East region over the 6 months to 23 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +14 27 £29,250 -7.14% 1
Thames Valley +25 16 £34,550 +6.31%
Berkshire +23 10 £35,000 +7.69%
Oxfordshire +45 4 £34,550 -18.71%
Buckinghamshire -1 2 £32,250 -0.77%
East Sussex - 2 £40,000 - 1
Surrey +19 1 - - 1
Kent - 1 - -
Service Desk Team Leader
England

Service Desk Team Leader Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 May 2019, Service Desk Team Leader job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Team Leader in the job title.

1 28 (59.57%) ITIL
2 19 (40.43%) SLA
3 18 (38.30%) Windows
4 16 (34.04%) Windows 7
5 13 (27.66%) Service Management
6 11 (23.40%) Microsoft
6 11 (23.40%) Line Management
7 10 (21.28%) Problem-Solving
7 10 (21.28%) Microsoft Office
8 9 (19.15%) VoIP
9 8 (17.02%) Mitel
9 8 (17.02%) Self-Motivation
10 7 (14.89%) Mentoring
10 7 (14.89%) ServiceNow
10 7 (14.89%) Office 365
10 7 (14.89%) ITSM
11 6 (12.77%) People Management
12 5 (10.64%) Ticket Management
12 5 (10.64%) SQL
13 4 (8.51%) WAN
13 4 (8.51%) LAN
13 4 (8.51%) MCP
13 4 (8.51%) Management Information System
13 4 (8.51%) Avaya
13 4 (8.51%) Cisco
13 4 (8.51%) Retail
14 3 (6.38%) Advertising
14 3 (6.38%) Stakeholder Management
14 3 (6.38%) VMware
14 3 (6.38%) Firewall

Service Desk Team Leader Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.38%) SharePoint
Applications
1 10 (21.28%) Microsoft Office
Business Applications
1 2 (4.26%) Remedy ITSM
Cloud Services
1 7 (14.89%) Office 365
2 3 (6.38%) Amazon AWS
2 3 (6.38%) Microsoft Azure
Communications & Networking
1 9 (19.15%) VoIP
2 4 (8.51%) LAN
2 4 (8.51%) WAN
3 3 (6.38%) Firewall
3 3 (6.38%) VPN
4 2 (4.26%) DHCP
4 2 (4.26%) DNS
4 2 (4.26%) FTP
4 2 (4.26%) TCP/IP
4 2 (4.26%) VLAN
5 1 (2.13%) Internet
General
1 4 (8.51%) Retail
2 3 (6.38%) Advertising
3 1 (2.13%) Finance
3 1 (2.13%) Marketing
Miscellaneous
1 8 (17.02%) Self-Motivation
2 4 (8.51%) Management Information System
3 2 (4.26%) Driving Licence
4 1 (2.13%) LIMS
Operating Systems
1 18 (38.30%) Windows
2 16 (34.04%) Windows 7
3 3 (6.38%) AIX
3 3 (6.38%) Linux
3 3 (6.38%) Windows 10
3 3 (6.38%) Windows 2000
Processes & Methodologies
1 28 (59.57%) ITIL
2 13 (27.66%) Service Management
3 11 (23.40%) Line Management
4 10 (21.28%) Problem-Solving
5 7 (14.89%) ITSM
5 7 (14.89%) Mentoring
6 6 (12.77%) People Management
7 5 (10.64%) Ticket Management
8 3 (6.38%) Coaching
8 3 (6.38%) Customer Requirements
8 3 (6.38%) Cybersecurity
8 3 (6.38%) IT Strategy
8 3 (6.38%) Presales
8 3 (6.38%) Stakeholder Management
9 2 (4.26%) Incident Management
10 1 (2.13%) Facilities Management
10 1 (2.13%) ITIL V2
10 1 (2.13%) Performance Management
10 1 (2.13%) Problem Management
10 1 (2.13%) Time Management
Programming Languages
1 5 (10.64%) SQL
2 3 (6.38%) PowerShell
2 3 (6.38%) VBScript
3 2 (4.26%) VB
Qualifications
1 4 (8.51%) MCP
2 3 (6.38%) CCNA
2 3 (6.38%) Cisco Certification
2 3 (6.38%) MCSA
2 3 (6.38%) MCSE
2 3 (6.38%) Microsoft Certification
2 3 (6.38%) Microsoft Certified Architect
2 3 (6.38%) VMware Certified Professional (VCP)
3 2 (4.26%) ITIL Certification
4 1 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (40.43%) SLA
System Software
1 3 (6.38%) Active Directory
1 3 (6.38%) Citrix Hypervisor
1 3 (6.38%) Hyper-V
1 3 (6.38%) VMware Infrastructure
Vendors
1 11 (23.40%) Microsoft
2 8 (17.02%) Mitel
3 7 (14.89%) ServiceNow
4 4 (8.51%) Avaya
4 4 (8.51%) Cisco
5 3 (6.38%) Citrix
5 3 (6.38%) IBM
5 3 (6.38%) VMware
6 2 (4.26%) Remedy
7 1 (2.13%) CA
7 1 (2.13%) Oracle