Period
to 15 December 2018

The median annual salary for a Service Desk Team Leader was £35,000 in advertised job vacancies in the South East during the 6 months to 15 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Team Lead
England > South East
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 508 516 565
Rank change year-on-year +8 +49 +57
Permanent jobs requiring a Service Desk Team Leader 25 33 30
As % of all permanent IT jobs advertised in the South East 0.090% 0.11% 0.088%
As % of the Job Titles category 0.093% 0.11% 0.091%
Number of salaries quoted 22 32 25
South East median annual salary £35,000 £31,500 £32,000
Median salary % change year-on-year +11.11% -1.56% +6.67%
10th Percentile £25,100 £25,525 £23,250
90th Percentile £43,750 £37,250 £36,400
England median annual salary £35,000 £32,500 £32,500
% change year-on-year +7.69% - -2.99%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 26,811 30,280 32,967
% of permanent IT jobs with a recognized job title 96.33% 96.69% 97.13%
Number of salaries quoted 22,151 25,250 27,572
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £26,250 £26,250
90th Percentile £72,000 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Service Desk Team Leader
Job Vacancy Trend in the South East

Job postings that featured Service Desk Team Leader in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Team Leader in the South East

Service Desk Team Leader
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader in the South East.

Salary trend for Service Desk Team Leader in the South East

Service Desk Team Leader
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Desk Team Leader in the South East over the 6 months to 15 December 2018.

Salary histogram for Service Desk Team Leader in the South East

Service Desk Team Leader
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the South East region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +1 15 £32,500 +3.17% 2
Thames Valley +28 6 £35,000 +18.64%
Berkshire +2 5 £35,000 -10.26%
West Sussex -8 2 £30,500 -16.44%
Surrey +35 1 - - 2
Buckinghamshire +18 1 - -
Service Desk Team Leader
England

Service Desk Team Leader Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 15 December 2018, Service Desk Team Leader job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Team Leader in the job title.

1 14 (56.00%) ITIL
2 9 (36.00%) Microsoft
3 8 (32.00%) VoIP
4 7 (28.00%) SLA
4 7 (28.00%) Windows
4 7 (28.00%) Mentoring
5 5 (20.00%) WAN
5 5 (20.00%) Microsoft Office
5 5 (20.00%) LAN
5 5 (20.00%) Microsoft Certification
5 5 (20.00%) Service Management
5 5 (20.00%) Retail
5 5 (20.00%) ITSM
6 4 (16.00%) Mitel
6 4 (16.00%) Incident Management
6 4 (16.00%) Firewall
6 4 (16.00%) Avaya
6 4 (16.00%) Active Directory
6 4 (16.00%) Citrix
6 4 (16.00%) Cisco
6 4 (16.00%) Self-Motivation
6 4 (16.00%) Line Management
7 3 (12.00%) Presales
7 3 (12.00%) Customer Requirements
7 3 (12.00%) IT Strategy
7 3 (12.00%) Atlassian
7 3 (12.00%) SCCM
7 3 (12.00%) Confluence
7 3 (12.00%) Office 365
7 3 (12.00%) Cybersecurity

Service Desk Team Leader Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (12.00%) Confluence
1 3 (12.00%) MS Exchange
1 3 (12.00%) SharePoint
Applications
1 5 (20.00%) Microsoft Office
Business Applications
1 2 (8.00%) Remedy ITSM
Cloud Services
1 3 (12.00%) Amazon AWS
1 3 (12.00%) Microsoft Azure
1 3 (12.00%) Office 365
Communications & Networking
1 8 (32.00%) VoIP
2 5 (20.00%) LAN
2 5 (20.00%) WAN
3 4 (16.00%) Firewall
4 3 (12.00%) IP Telephony
4 3 (12.00%) VPN
5 2 (8.00%) Remote Desktop
6 1 (4.00%) Unified Communications
6 1 (4.00%) Wi-Fi
6 1 (4.00%) Wireless
Database & Business Intelligence
1 1 (4.00%) SQL Server
Development Applications
1 3 (12.00%) JIRA
General
1 5 (20.00%) Retail
2 1 (4.00%) Finance
2 1 (4.00%) Law
Miscellaneous
1 4 (16.00%) Self-Motivation
2 1 (4.00%) Blackberry
2 1 (4.00%) Data Centre
2 1 (4.00%) Driving Licence
2 1 (4.00%) Management Information System
Operating Systems
1 7 (28.00%) Windows
2 3 (12.00%) AIX
2 3 (12.00%) Linux
2 3 (12.00%) Windows 7
3 1 (4.00%) Apple iOS
3 1 (4.00%) Windows 10
Processes & Methodologies
1 14 (56.00%) ITIL
2 7 (28.00%) Mentoring
3 5 (20.00%) ITSM
3 5 (20.00%) Service Management
4 4 (16.00%) Incident Management
4 4 (16.00%) Line Management
5 3 (12.00%) Customer Requirements
5 3 (12.00%) Cybersecurity
5 3 (12.00%) IT Strategy
5 3 (12.00%) Presales
6 2 (8.00%) Creative Thinking
6 2 (8.00%) Performance Management
6 2 (8.00%) Problem-Solving
6 2 (8.00%) Stakeholder Management
6 2 (8.00%) Tech Ops
6 2 (8.00%) Ticket Management
7 1 (4.00%) Facilities Management
7 1 (4.00%) Operations Management
7 1 (4.00%) Problem Management
7 1 (4.00%) Supplier Management
Programming Languages
1 3 (12.00%) PowerShell
1 3 (12.00%) SQL
1 3 (12.00%) VBScript
2 2 (8.00%) VB
Qualifications
1 5 (20.00%) Microsoft Certification
2 3 (12.00%) ITIL Certification
2 3 (12.00%) MCP
2 3 (12.00%) MCSA
2 3 (12.00%) MCSE
2 3 (12.00%) VMware Certified Professional (VCP)
3 2 (8.00%) A+ Certification
3 2 (8.00%) CCNA
3 2 (8.00%) Cisco Certification
3 2 (8.00%) MCDST
4 1 (4.00%) ITIL Foundation Certificate
4 1 (4.00%) Microsoft Certified Architect
4 1 (4.00%) Network+ Certification
Quality Assurance & Compliance
1 7 (28.00%) SLA
2 2 (8.00%) Sarbanes-Oxley
3 1 (4.00%) QA
System Software
1 4 (16.00%) Active Directory
2 3 (12.00%) Hyper-V
2 3 (12.00%) VMware Infrastructure
2 3 (12.00%) XenServer
Systems Management
1 3 (12.00%) SCCM
2 1 (4.00%) Tivoli
Vendors
1 9 (36.00%) Microsoft
2 4 (16.00%) Avaya
2 4 (16.00%) Cisco
2 4 (16.00%) Citrix
2 4 (16.00%) Mitel
3 3 (12.00%) Apple
3 3 (12.00%) Atlassian
3 3 (12.00%) IBM
3 3 (12.00%) Remedy
3 3 (12.00%) ServiceNow
3 3 (12.00%) VMware
4 1 (4.00%) iManage
4 1 (4.00%) Nimsoft
4 1 (4.00%) SolarWinds
4 1 (4.00%) Sony