Period
to 17 August 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 17 August 2019 with a comparison to the same period in the previous 2 years.

Ticket Management
England > South East
6 months to
17 Aug 2019
Same period 2018 Same period 2017
Rank 408 444 459
Rank change year-on-year +36 +15 +95
Permanent jobs citing Ticket Management 114 100 97
As % of all permanent IT jobs advertised in the South East 0.43% 0.34% 0.33%
As % of the Processes & Methodologies category 0.48% 0.37% 0.37%
Number of salaries quoted 23 57 18
South East median annual salary £30,000 £32,000 £31,500
Median salary % change year-on-year -6.25% +1.59% +23.53%
10th Percentile £21,500 £29,750 £21,800
90th Percentile £50,750 £48,750 £48,750
England median annual salary £30,000 £32,000 £42,500
% change year-on-year -6.25% -24.71% +60.38%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 23,814 26,879 26,172
As % of all permanent IT jobs advertised in the South East 90.79% 90.19% 89.81%
Number of salaries quoted 19,100 22,194 21,624
South East median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £28,250 £28,500 £26,750
90th Percentile £75,000 £70,000 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

Ticket Management
Job Vacancy Trend in the South East

Job postings citing Ticket Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Ticket Management in the South East

Ticket Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management in the South East.

Salary trend for Ticket Management in the South East

Ticket Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Ticket Management in the South East over the 6 months to 17 August 2019.

Salary histogram for Ticket Management in the South East

Ticket Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the South East region over the 6 months to 17 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +49 76 £28,750 -10.16% 8
Buckinghamshire +32 62 - - 3
Kent +24 16 £42,500 +123.68%
Hampshire +3 12 £25,000 -33.33% 2
Berkshire +11 9 £25,000 -37.50% 2
West Sussex +3 8 - - 7
Oxfordshire +40 5 £32,500 -18.75% 3
Surrey +17 2 £50,000 +58.73% 1
Ticket Management
England

For the 6 months to 17 August 2019, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Ticket Management.

1 103 (90.35%) ITIL
2 92 (80.70%) Windows
3 89 (78.07%) SLA
4 83 (72.81%) Information Security
5 79 (69.30%) Management Information System
6 77 (67.54%) Citrix
7 73 (64.04%) Information Security Management
7 73 (64.04%) Security Management
7 73 (64.04%) ISMS
7 73 (64.04%) Windows 7
8 47 (41.23%) Law
9 42 (36.84%) Sony
10 41 (35.96%) Mobile Device Management
11 34 (29.82%) Windows 10
12 30 (26.32%) Active Directory
13 19 (16.67%) Continuous Improvement
13 19 (16.67%) Mentoring
14 14 (12.28%) Legal
15 13 (11.40%) ServiceNow
16 12 (10.53%) DNS
17 11 (9.65%) DHCP
17 11 (9.65%) Finance
18 10 (8.77%) Office 365
18 10 (8.77%) LAN
18 10 (8.77%) MCP
19 9 (7.89%) Service Delivery
19 9 (7.89%) Agile Software Development
19 9 (7.89%) Degree
20 8 (7.02%) Unix
20 8 (7.02%) Solaris

Ticket Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.63%) MS Exchange
2 2 (1.75%) IIS
Applications
1 7 (6.14%) Microsoft Office
2 2 (1.75%) Microsoft Excel
2 2 (1.75%) MS Visio
Business Applications
1 2 (1.75%) Oracle EBS
Cloud Services
1 10 (8.77%) Office 365
2 5 (4.39%) Microsoft Azure
3 2 (1.75%) Cloud Computing
4 1 (0.88%) Amazon AWS
Communications & Networking
1 12 (10.53%) DNS
2 11 (9.65%) DHCP
3 10 (8.77%) LAN
4 7 (6.14%) TCP/IP
4 7 (6.14%) Wireless
5 4 (3.51%) DMZ
5 4 (3.51%) Firewall
6 1 (0.88%) FTP
6 1 (0.88%) HTTP
6 1 (0.88%) IPsec
6 1 (0.88%) SMTP
6 1 (0.88%) SSH
6 1 (0.88%) VLAN
Database & Business Intelligence
1 3 (2.63%) SQL Server
2 2 (1.75%) Big Data
2 2 (1.75%) SQL Server 2005
2 2 (1.75%) SQL Server 2017
2 2 (1.75%) SQL Server Integration Services
2 2 (1.75%) SQL Server Reporting Services
3 1 (0.88%) SQL Server 2012
General
1 47 (41.23%) Law
2 14 (12.28%) Legal
3 11 (9.65%) Finance
4 3 (2.63%) Back Office
5 2 (1.75%) Marketing
Job Titles
1 74 (64.91%) Analyst
2 62 (54.39%) Service Analyst
2 62 (54.39%) Service Desk Analyst
3 23 (20.18%) Senior Analyst
3 23 (20.18%) Senior Service Desk Analyst
4 18 (15.79%) Team Leader
5 15 (13.16%) Support Engineer
6 11 (9.65%) Deskside Support
6 11 (9.65%) Desktop Support
6 11 (9.65%) Support Analyst
6 11 (9.65%) Support Team Leader
7 10 (8.77%) IT Support
8 9 (7.89%) IT Analyst
8 9 (7.89%) IT Support Analyst
9 8 (7.02%) Operations Support Engineer
10 7 (6.14%) Service Desk Team Leader
11 6 (5.26%) Applications Support
12 5 (4.39%) Applications Engineer
12 5 (4.39%) IT Manager
12 5 (4.39%) Service Manager
Libraries, Frameworks & Software Standards
1 2 (1.75%) Kafka
1 2 (1.75%) LDAP
2 1 (0.88%) .NET
Miscellaneous
1 79 (69.30%) Management Information System
2 4 (3.51%) Analytical Skills
3 2 (1.75%) Clustering
3 2 (1.75%) Public Cloud
Operating Systems
1 92 (80.70%) Windows
2 73 (64.04%) Windows 7
3 34 (29.82%) Windows 10
4 8 (7.02%) Solaris
4 8 (7.02%) Unix
5 6 (5.26%) Windows Server
6 4 (3.51%) Linux
Processes & Methodologies
1 103 (90.35%) ITIL
2 83 (72.81%) Information Security
3 73 (64.04%) Information Security Management
3 73 (64.04%) ISMS
3 73 (64.04%) Security Management
4 41 (35.96%) Mobile Device Management
5 19 (16.67%) Continuous Improvement
5 19 (16.67%) Mentoring
6 9 (7.89%) Agile Software Development
6 9 (7.89%) Service Delivery
7 7 (6.14%) Kalman Filter
7 7 (6.14%) Web Filtering
8 6 (5.26%) ITIL V2
8 6 (5.26%) Problem-Solving
9 5 (4.39%) Patch Management
9 5 (4.39%) People Management
10 4 (3.51%) High Availability
10 4 (3.51%) Security Hardening
11 3 (2.63%) Problem Management
11 3 (2.63%) Supplier Management
Programming Languages
1 6 (5.26%) PowerShell
1 6 (5.26%) SQL
2 5 (4.39%) C#
2 5 (4.39%) JavaScript
3 4 (3.51%) C
4 2 (1.75%) Bash Shell
Qualifications
1 10 (8.77%) MCP
2 9 (7.89%) Degree
3 4 (3.51%) Microsoft Certification
4 2 (1.75%) RHCE
Quality Assurance & Compliance
1 89 (78.07%) SLA
System Software
1 30 (26.32%) Active Directory
2 8 (7.02%) Firmware
3 2 (1.75%) NFS
3 2 (1.75%) VMware Infrastructure
Systems Management
1 2 (1.75%) Ansible
1 2 (1.75%) Data Guard
1 2 (1.75%) Single Sign-On
2 1 (0.88%) WSUS
Vendors
1 77 (67.54%) Citrix
2 42 (36.84%) Sony
3 13 (11.40%) ServiceNow
4 8 (7.02%) Microsoft
5 5 (4.39%) Mitel
6 4 (3.51%) Oracle
6 4 (3.51%) Splunk
7 3 (2.63%) iManage
8 2 (1.75%) Cisco
8 2 (1.75%) Fortinet
8 2 (1.75%) Veeam
8 2 (1.75%) VMware