Period
to 15 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 15 January 2019 with a comparison to the same period in the previous 2 years.

Ticket Management
England > South East
6 months to
15 Jan 2019
Same period 2018 Same period 2017
Rank 454 458 521
Rank change year-on-year +4 +63 +67
Permanent jobs citing Ticket Management 63 93 48
As % of all permanent IT jobs advertised in the South East 0.24% 0.30% 0.15%
As % of the Processes & Methodologies category 0.26% 0.34% 0.17%
Number of salaries quoted 44 55 38
South East median annual salary £37,500 £31,500 £47,500
Median salary % change year-on-year +19.05% -33.68% +84.47%
10th Percentile £25,500 £21,500 £19,925
90th Percentile £48,375 £38,000 £55,000
England median annual salary £33,000 £32,250 £29,000
% change year-on-year +2.33% +11.21% -10.77%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 24,334 27,529 28,193
As % of all permanent IT jobs advertised in the South East 91.16% 89.90% 89.40%
Number of salaries quoted 19,872 22,697 23,157
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,250 £27,500 £27,000
90th Percentile £72,500 £68,750 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Ticket Management
Job Vacancy Trend in the South East

Job postings citing Ticket Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Ticket Management in the South East

Ticket Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management in the South East.

Salary trend for Ticket Management in the South East

Ticket Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Ticket Management in the South East over the 6 months to 15 January 2019.

Salary histogram for Ticket Management in the South East

Ticket Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the South East region over the 6 months to 15 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +42 33 £37,500 -6.25% 2
Thames Valley 0 25 £37,500 +63.04% 1
Buckinghamshire -7 18 £22,500 - 1
Berkshire +3 6 £37,500 +63.04%
Surrey +22 4 £45,000 +42.86%
East Sussex +3 3 £26,000 -27.78%
Oxfordshire +13 1 £32,500 +32.65%
Middlesex - 1 - -
Ticket Management
England

For the 6 months to 15 January 2019, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Ticket Management.

1 49 (77.78%) ITIL
2 32 (50.79%) SQL
3 28 (44.44%) Service Management
4 27 (42.86%) Collaborative Working
5 26 (41.27%) Remedy
6 25 (39.68%) ITSM
6 25 (39.68%) Windows
6 25 (39.68%) Remedy ITSM
6 25 (39.68%) Fault Analysis
7 18 (28.57%) SLA
8 14 (22.22%) Information Security
8 14 (22.22%) ISMS
8 14 (22.22%) Windows 7
8 14 (22.22%) Information Security Management
8 14 (22.22%) Security Management
8 14 (22.22%) Citrix
9 13 (20.63%) Management Information System
9 13 (20.63%) Back Office
9 13 (20.63%) Law
9 13 (20.63%) Legal
9 13 (20.63%) Sony
9 13 (20.63%) iManage
10 12 (19.05%) Server Management
10 12 (19.05%) Microsoft Office
11 8 (12.70%) Microsoft
11 8 (12.70%) Active Directory
12 7 (11.11%) MS Exchange
13 5 (7.94%) SharePoint
13 5 (7.94%) TCP/IP
13 5 (7.94%) Microsoft Azure

Ticket Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.11%) MS Exchange
2 5 (7.94%) SharePoint
3 4 (6.35%) Adobe Experience Manager
3 4 (6.35%) Exchange Server 2007
3 4 (6.35%) Exchange Server 2010
3 4 (6.35%) Exchange Server 2013
4 1 (1.59%) BizTalk Server
4 1 (1.59%) Confluence
4 1 (1.59%) Tomcat
Applications
1 12 (19.05%) Microsoft Office
2 2 (3.17%) Microsoft Excel
2 2 (3.17%) Microsoft PowerPoint
2 2 (3.17%) MS Visio
Business Applications
1 25 (39.68%) Remedy ITSM
2 4 (6.35%) SAP Hybris
Cloud Services
1 5 (7.94%) Microsoft Azure
1 5 (7.94%) Office 365
2 4 (6.35%) Adobe Analytics
2 4 (6.35%) Mimecast
3 2 (3.17%) Cloud Computing
4 1 (1.59%) Amazon AWS
4 1 (1.59%) AWS CloudFormation
4 1 (1.59%) Google Cloud Platform
4 1 (1.59%) IaaS
4 1 (1.59%) PaaS
4 1 (1.59%) SaaS
Communications & Networking
1 5 (7.94%) TCP/IP
2 4 (6.35%) DHCP
2 4 (6.35%) DNS
2 4 (6.35%) Firewall
2 4 (6.35%) LAN
2 4 (6.35%) VoIP
2 4 (6.35%) VPN
2 4 (6.35%) WAN
Database & Business Intelligence
1 4 (6.35%) SQL Server
2 3 (4.76%) Oracle Database
2 3 (4.76%) Oracle Database 11g
2 3 (4.76%) Oracle Database 12c
3 1 (1.59%) Relational Database
3 1 (1.59%) SQL Server 2005
Development Applications
1 4 (6.35%) JIRA
2 1 (1.59%) Maven
2 1 (1.59%) Vagrant
2 1 (1.59%) Visual Studio
2 1 (1.59%) Visual Studio Team System
General
1 13 (20.63%) Back Office
1 13 (20.63%) Law
1 13 (20.63%) Legal
2 2 (3.17%) Manufacturing
2 2 (3.17%) Retail
2 2 (3.17%) Telecoms
Job Titles
1 31 (49.21%) Analyst
2 27 (42.86%) Service Analyst
3 16 (25.40%) Service Desk Analyst
4 11 (17.46%) Applications Engineer
4 11 (17.46%) Implementation Analyst
4 11 (17.46%) Implementation Manager
4 11 (17.46%) Project Analyst
5 10 (15.87%) IT Engineer
5 10 (15.87%) Operations Engineer
6 5 (7.94%) Support Analyst
6 5 (7.94%) Support Engineer
7 4 (6.35%) E-Commerce Analyst
7 4 (6.35%) Exchange Technician
7 4 (6.35%) Service Manager
8 3 (4.76%) Business Support Analyst
8 3 (4.76%) DBA
8 3 (4.76%) E-Commerce Support
8 3 (4.76%) E-Commerce Support Analyst
9 2 (3.17%) ITIL Manager
9 2 (3.17%) Technical Engineer
Libraries, Frameworks & Software Standards
1 3 (4.76%) HTML
1 3 (4.76%) JSON
1 3 (4.76%) XML
2 2 (3.17%) .NET
3 1 (1.59%) Apache CXF
3 1 (1.59%) RESTful
3 1 (1.59%) SOAP
3 1 (1.59%) WCF
3 1 (1.59%) Web Services
Miscellaneous
1 13 (20.63%) Management Information System
2 4 (6.35%) Self-Motivation
3 2 (3.17%) CMDB
3 2 (3.17%) Hybrid Cloud
4 1 (1.59%) Clustering
4 1 (1.59%) Data Centre
4 1 (1.59%) Public Cloud
Operating Systems
1 25 (39.68%) Windows
2 14 (22.22%) Windows 7
3 5 (7.94%) Windows Server
4 4 (6.35%) Linux
4 4 (6.35%) Windows Server 2008
4 4 (6.35%) Windows Server 2012
5 3 (4.76%) Windows 2000
5 3 (4.76%) Windows NT
6 1 (1.59%) Windows 10
Processes & Methodologies
1 49 (77.78%) ITIL
2 28 (44.44%) Service Management
3 27 (42.86%) Collaborative Working
4 25 (39.68%) Fault Analysis
4 25 (39.68%) ITSM
5 14 (22.22%) Information Security
5 14 (22.22%) Information Security Management
5 14 (22.22%) ISMS
5 14 (22.22%) Security Management
6 12 (19.05%) Server Management
7 4 (6.35%) Agile Software Development
7 4 (6.35%) Analytics
7 4 (6.35%) Break/Fix
7 4 (6.35%) Change Management
7 4 (6.35%) E-Commerce
7 4 (6.35%) User Stories
8 3 (4.76%) Content Management
8 3 (4.76%) Information Management
8 3 (4.76%) Task Automation
8 3 (4.76%) Test Automation
Programming Languages
1 32 (50.79%) SQL
2 3 (4.76%) JavaScript
3 1 (1.59%) C#
3 1 (1.59%) Java
3 1 (1.59%) PowerShell
3 1 (1.59%) Python
3 1 (1.59%) Ruby
Qualifications
1 3 (4.76%) CCNA
1 3 (4.76%) Cisco Certification
2 2 (3.17%) CCIE
2 2 (3.17%) Degree
2 2 (3.17%) ITIL Certification
Quality Assurance & Compliance
1 18 (28.57%) SLA
2 2 (3.17%) QA
System Software
1 8 (12.70%) Active Directory
2 3 (4.76%) Hyper-V
2 3 (4.76%) Oracle RAC
Systems Management
1 3 (4.76%) Data Guard
1 3 (4.76%) Oracle RMAN
2 2 (3.17%) Enterprise Manager Cloud Control
2 2 (3.17%) Oracle Enterprise Manager
3 1 (1.59%) Consul
3 1 (1.59%) Failover Clustering
3 1 (1.59%) Packer
3 1 (1.59%) Puppet
3 1 (1.59%) SCOM
3 1 (1.59%) Terraform
3 1 (1.59%) Tivoli
Vendors
1 26 (41.27%) Remedy
2 14 (22.22%) Citrix
3 13 (20.63%) iManage
3 13 (20.63%) Sony
4 8 (12.70%) Microsoft
5 4 (6.35%) Adobe
5 4 (6.35%) hybris
5 4 (6.35%) SAP
6 3 (4.76%) Cisco
6 3 (4.76%) Oracle
7 1 (1.59%) Google
7 1 (1.59%) IDERA
7 1 (1.59%) Nimsoft
7 1 (1.59%) Rackspace
7 1 (1.59%) SolarWinds
7 1 (1.59%) Zerto