Period
to 17 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
England > South East
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 466 488 544
Rank change year-on-year +22 +56 +47
Permanent jobs citing Ticket Management 80 81 57
As % of all permanent IT jobs advertised in the South East 0.28% 0.26% 0.16%
As % of the Processes & Methodologies category 0.31% 0.30% 0.18%
Number of salaries quoted 57 36 45
South East median annual salary £37,500 £31,500 £35,000
Median salary % change year-on-year +19.05% -10.00% +34.62%
10th Percentile £28,050 £21,750 £18,000
90th Percentile £48,750 £47,625 £53,250
England median annual salary £35,000 £35,000 £27,850
% change year-on-year - +25.67% -16.24%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 25,816 27,423 31,416
As % of all permanent IT jobs advertised in the South East 90.27% 89.54% 89.27%
Number of salaries quoted 21,280 22,635 26,097
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £72,500 £68,750 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Ticket Management
Job Vacancy Trend in the South East

Job postings citing Ticket Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Ticket Management in the South East

Ticket Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management in the South East.

Salary trend for Ticket Management in the South East

Ticket Management
Salary Histogram in the South East

The salary distribution of IT jobs citing Ticket Management in the South East over the 6 months to 17 November 2018.

Salary histogram for Ticket Management in the South East

Ticket Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the South East region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +40 36 £37,500 -11.76%
Thames Valley -3 35 £37,500 +56.25% 6
Buckinghamshire +2 21 £27,250 - 3
Berkshire +6 12 £37,500 +66.67% 2
Surrey +24 8 £43,750 +38.89%
East Sussex -2 3 £26,000 +11.23%
Oxfordshire +4 2 £36,250 +26.09% 1
Middlesex - 1 - -
Ticket Management
England

For the 6 months to 17 November 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Ticket Management.

1 49 (61.25%) ITIL
2 33 (41.25%) SQL
3 29 (36.25%) Windows
4 28 (35.00%) Service Management
5 27 (33.75%) Collaborative Working
6 25 (31.25%) ITSM
6 25 (31.25%) Remedy
6 25 (31.25%) Fault Analysis
6 25 (31.25%) Remedy ITSM
7 21 (26.25%) Microsoft Office
8 18 (22.50%) SLA
9 17 (21.25%) Citrix
9 17 (21.25%) Sony
9 17 (21.25%) Law
10 14 (17.50%) Back Office
10 14 (17.50%) Windows 7
11 13 (16.25%) iManage
11 13 (16.25%) Active Directory
12 12 (15.00%) Microsoft
12 12 (15.00%) Server Management
13 10 (12.50%) MS Exchange
14 9 (11.25%) Legal
14 9 (11.25%) JIRA
15 8 (10.00%) Agile Software Development
15 8 (10.00%) Linux
15 8 (10.00%) JavaScript
16 7 (8.75%) Self-Motivation
17 6 (7.50%) Hyper-V
17 6 (7.50%) Office 365
18 5 (6.25%) Microsoft Azure

Ticket Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.50%) MS Exchange
2 5 (6.25%) SharePoint
3 4 (5.00%) Adobe Experience Manager
3 4 (5.00%) Exchange Server 2007
3 4 (5.00%) Exchange Server 2010
3 4 (5.00%) Exchange Server 2013
3 4 (5.00%) WordPress
4 1 (1.25%) Apache
4 1 (1.25%) BizTalk Server
4 1 (1.25%) Confluence
4 1 (1.25%) Tomcat
Applications
1 21 (26.25%) Microsoft Office
2 2 (2.50%) Microsoft Excel
2 2 (2.50%) Microsoft PowerPoint
2 2 (2.50%) MS Visio
Business Applications
1 25 (31.25%) Remedy ITSM
2 4 (5.00%) SAP Hybris
Cloud Services
1 6 (7.50%) Office 365
2 5 (6.25%) Microsoft Azure
3 4 (5.00%) Adobe Analytics
3 4 (5.00%) Mimecast
3 4 (5.00%) npm
3 4 (5.00%) Zapier
4 2 (2.50%) Cloud Computing
5 1 (1.25%) Amazon AWS
5 1 (1.25%) AWS CloudFormation
5 1 (1.25%) Google Cloud Platform
5 1 (1.25%) IaaS
5 1 (1.25%) PaaS
5 1 (1.25%) SaaS
Communications & Networking
1 5 (6.25%) Firewall
1 5 (6.25%) LAN
1 5 (6.25%) TCP/IP
1 5 (6.25%) VoIP
1 5 (6.25%) WAN
2 4 (5.00%) DHCP
2 4 (5.00%) DNS
2 4 (5.00%) VPN
3 3 (3.75%) FTP
3 3 (3.75%) SSL
4 1 (1.25%) Internet
4 1 (1.25%) NAS
4 1 (1.25%) SAN
Database & Business Intelligence
1 5 (6.25%) SQL Server
2 3 (3.75%) Oracle Database
2 3 (3.75%) Oracle Database 11g
2 3 (3.75%) Oracle Database 12c
3 1 (1.25%) MySQL
3 1 (1.25%) Relational Database
3 1 (1.25%) SQL Server 2005
Development Applications
1 9 (11.25%) JIRA
2 5 (6.25%) Vagrant
3 4 (5.00%) gulp
3 4 (5.00%) Jenkins
3 4 (5.00%) PHPUnit
3 4 (5.00%) Visual Composer
3 4 (5.00%) webpack
4 1 (1.25%) Maven
4 1 (1.25%) Rational DOORS
4 1 (1.25%) Visual Studio
4 1 (1.25%) Visual Studio Team System
General
1 17 (21.25%) Law
2 14 (17.50%) Back Office
3 9 (11.25%) Legal
4 2 (2.50%) Finance
4 2 (2.50%) Manufacturing
4 2 (2.50%) Retail
4 2 (2.50%) Telecoms
5 1 (1.25%) Military
Job Titles
1 33 (41.25%) Analyst
2 26 (32.50%) Service Analyst
3 15 (18.75%) Service Desk Analyst
4 11 (13.75%) Applications Engineer
4 11 (13.75%) Implementation Analyst
4 11 (13.75%) Implementation Manager
4 11 (13.75%) IT Engineer
4 11 (13.75%) Project Analyst
5 10 (12.50%) Operations Engineer
6 9 (11.25%) Senior Analyst
6 9 (11.25%) Senior Service Desk Analyst
6 9 (11.25%) Support Engineer
7 8 (10.00%) Support Analyst
8 5 (6.25%) Developer
8 5 (6.25%) Technical Support
9 4 (5.00%) Exchange Technician
9 4 (5.00%) Service Manager
9 4 (5.00%) Team Leader
9 4 (5.00%) Technical Engineer
9 4 (5.00%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 5 (6.25%) .NET
1 5 (6.25%) CSS
1 5 (6.25%) jQuery
2 4 (5.00%) Ajax
2 4 (5.00%) Highcharts JS
2 4 (5.00%) HTML
2 4 (5.00%) Node.js
2 4 (5.00%) REST
2 4 (5.00%) SAML
2 4 (5.00%) Sass
2 4 (5.00%) SVG
3 3 (3.75%) JSON
3 3 (3.75%) XML
4 1 (1.25%) Apache CXF
4 1 (1.25%) LAMP
4 1 (1.25%) RESTful
4 1 (1.25%) SOAP
4 1 (1.25%) WCF
4 1 (1.25%) Web Services
Miscellaneous
1 7 (8.75%) Self-Motivation
2 4 (5.00%) Blackberry
2 4 (5.00%) iPhone
2 4 (5.00%) Management Information System
3 3 (3.75%) CMDB
4 2 (2.50%) Hybrid Cloud
5 1 (1.25%) Clustering
5 1 (1.25%) Public Cloud
Operating Systems
1 29 (36.25%) Windows
2 14 (17.50%) Windows 7
3 8 (10.00%) Linux
4 5 (6.25%) Windows 10
4 5 (6.25%) Windows Server
4 5 (6.25%) Windows Server 2008
4 5 (6.25%) Windows Server 2012
5 4 (5.00%) Android
5 4 (5.00%) Apple iOS
6 3 (3.75%) Windows 2000
6 3 (3.75%) Windows NT
7 1 (1.25%) Mac OS X
7 1 (1.25%) Unix
7 1 (1.25%) Windows 8
Processes & Methodologies
1 49 (61.25%) ITIL
2 28 (35.00%) Service Management
3 27 (33.75%) Collaborative Working
4 25 (31.25%) Fault Analysis
4 25 (31.25%) ITSM
5 12 (15.00%) Server Management
6 8 (10.00%) Agile Software Development
7 5 (6.25%) Creative Thinking
7 5 (6.25%) Innovative Thinking
7 5 (6.25%) Service Delivery
8 4 (5.00%) Analytics
8 4 (5.00%) API Integration
8 4 (5.00%) Break/Fix
8 4 (5.00%) Change Management
8 4 (5.00%) Information Security Management
8 4 (5.00%) ISMS
8 4 (5.00%) Kalman Filter
8 4 (5.00%) Security Management
8 4 (5.00%) Test Automation
8 4 (5.00%) User Stories
Programming Languages
1 33 (41.25%) SQL
2 8 (10.00%) JavaScript
3 5 (6.25%) PHP
4 4 (5.00%) C#
4 4 (5.00%) Java
5 3 (3.75%) RPG
6 1 (1.25%) PowerShell
6 1 (1.25%) Python
6 1 (1.25%) Ruby
Qualifications
1 4 (5.00%) ITIL Foundation Certificate
2 3 (3.75%) CCNA
2 3 (3.75%) Cisco Certification
2 3 (3.75%) Degree
3 2 (2.50%) CCIE
4 1 (1.25%) HNC
4 1 (1.25%) HND
4 1 (1.25%) ITIL Certification
Quality Assurance & Compliance
1 18 (22.50%) SLA
2 2 (2.50%) QA
3 1 (1.25%) GDPR
System Software
1 13 (16.25%) Active Directory
2 6 (7.50%) Hyper-V
3 3 (3.75%) Oracle RAC
Systems Management
1 4 (5.00%) Single Sign-On
2 3 (3.75%) Data Guard
2 3 (3.75%) Oracle RMAN
3 2 (2.50%) Enterprise Manager Cloud Control
3 2 (2.50%) Oracle Enterprise Manager
4 1 (1.25%) Consul
4 1 (1.25%) Failover Clustering
4 1 (1.25%) HP Quality Center
4 1 (1.25%) NetBackup
4 1 (1.25%) Packer
4 1 (1.25%) Puppet
4 1 (1.25%) SCOM
4 1 (1.25%) Terraform
Vendors
1 25 (31.25%) Remedy
2 17 (21.25%) Citrix
2 17 (21.25%) Sony
3 13 (16.25%) iManage
4 12 (15.00%) Microsoft
5 4 (5.00%) Adobe
5 4 (5.00%) Cisco
5 4 (5.00%) hybris
5 4 (5.00%) SAP
5 4 (5.00%) ServiceNow
6 3 (3.75%) Dynatrace
6 3 (3.75%) Oracle
6 3 (3.75%) SolarWinds
7 2 (2.50%) Apple
8 1 (1.25%) HP
8 1 (1.25%) IBM
8 1 (1.25%) NetApp
8 1 (1.25%) Red Hat
8 1 (1.25%) Sage
8 1 (1.25%) Symantec