2nd/3rd Line Support Engineer Jobs

2nd/3rd Line Support Engineer
UK

The median 2nd/3rd Line Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 851 952 1141
Rank change year-on-year +101 +189 -286
Permanent jobs requiring a 2nd/3rd Line Support Engineer 43 37 55
As % of all permanent jobs advertised in the UK 0.044% 0.035% 0.036%
As % of the Job Titles category 0.046% 0.038% 0.037%
Number of salaries quoted 43 37 52
10th Percentile - £31,250 £29,750
25th Percentile £31,250 £31,500 £31,938
Median annual salary (50th Percentile) £32,500 £37,500 £33,000
Median % change year-on-year -13.33% +13.64% -2.94%
75th Percentile £47,500 £45,000 £37,813
90th Percentile £51,750 £47,000 £42,500
UK excluding London median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% -3.03%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,894 96,310 147,847
% of permanent jobs with a recognized job title 94.63% 91.58% 96.06%
Number of salaries quoted 66,756 60,420 85,018
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,923 £60,000 £60,000
Median % change year-on-year -11.80% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd/3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer.

Salary trend for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd/3rd Line Support Engineer over the 6 months to 25 April 2024.

Salary histogram for 2nd/3rd Line Support Engineer in the UK

2nd/3rd Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +116 42 £32,500 -15.03% 6
UK excluding London +34 37 £32,500 - 4
Work from Home +113 29 £32,500 -13.33% 4
North of England +58 19 £32,500 +10.17% 3
North East +17 18 £32,500 - 1
South West -13 8 £50,500 +62.90%
London +104 6 £39,375 -9.48% 2
South East +20 4 £29,000 -12.12% 1
West Midlands - 3 £32,500 -
Midlands - 3 £32,500 -
East of England - 2 £45,000 -
Scotland -60 1 £35,000 +7.69%
Yorkshire - 1 £40,000 -

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Engineer in the job title.

1 37 (86.05%) Azure
2 30 (69.77%) Microsoft
3 26 (60.47%) Active Directory
4 25 (58.14%) Social Skills
5 24 (55.81%) ITIL
6 22 (51.16%) Microsoft 365
6 22 (51.16%) Driving Licence
7 18 (41.86%) SAN
7 18 (41.86%) Incident Management
8 17 (39.53%) Microsoft Certification
8 17 (39.53%) Enterprise Storage
9 16 (37.21%) Desktop Virtualisation
9 16 (37.21%) SQL Server
9 16 (37.21%) Organisational Skills
9 16 (37.21%) Azure Certification
10 15 (34.88%) Hyper-V
11 14 (32.56%) PowerShell
11 14 (32.56%) Windows
11 14 (32.56%) SharePoint
11 14 (32.56%) Firewall
12 13 (30.23%) Microsoft Intune
13 11 (25.58%) WAN
14 10 (23.26%) DNS
14 10 (23.26%) Microsoft Exchange
15 9 (20.93%) Amazon RDS
15 9 (20.93%) Infrastructure Engineering
16 8 (18.60%) Windows Server
16 8 (18.60%) Power Platform
16 8 (18.60%) IaaS
16 8 (18.60%) SaaS

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (32.56%) SharePoint
2 10 (23.26%) Microsoft Exchange
3 3 (6.98%) Exchange Server 2000
4 1 (2.33%) Exchange Server 2007
Applications
1 2 (4.65%) Microsoft Office
Business Applications
1 1 (2.33%) Dynamics CRM
1 1 (2.33%) Dynamics NAV
Cloud Services
1 37 (86.05%) Azure
2 22 (51.16%) Microsoft 365
3 8 (18.60%) IaaS
3 8 (18.60%) PaaS
3 8 (18.60%) Power Platform
3 8 (18.60%) SaaS
4 4 (9.30%) Entra ID
5 3 (6.98%) OneDrive
6 2 (4.65%) AWS
6 2 (4.65%) Google Workspace
7 1 (2.33%) Dynamics 365
7 1 (2.33%) GCP
Communications & Networking
1 18 (41.86%) SAN
2 14 (32.56%) Firewall
3 11 (25.58%) WAN
4 10 (23.26%) DNS
5 8 (18.60%) SD-WAN
6 5 (11.63%) VLAN
7 4 (9.30%) Wi-Fi
7 4 (9.30%) Wireless
8 2 (4.65%) DHCP
8 2 (4.65%) LAN
8 2 (4.65%) TCP/IP
8 2 (4.65%) VoIP
9 1 (2.33%) iSCSI
9 1 (2.33%) VPN
9 1 (2.33%) xDSL
Database & Business Intelligence
1 16 (37.21%) SQL Server
2 9 (20.93%) Amazon RDS
Development Applications
1 2 (4.65%) JIRA
2 1 (2.33%) MSI
General
1 25 (58.14%) Social Skills
2 16 (37.21%) Organisational Skills
3 3 (6.98%) Games
4 2 (4.65%) Finance
5 1 (2.33%) Documentation Skills
5 1 (2.33%) Inclusion and Diversity
5 1 (2.33%) Law
5 1 (2.33%) Legal
5 1 (2.33%) Social Science
Miscellaneous
1 22 (51.16%) Driving Licence
2 17 (39.53%) Enterprise Storage
3 3 (6.98%) Management Information System
3 3 (6.98%) Self-Motivation
4 1 (2.33%) Clustering
4 1 (2.33%) iPad
4 1 (2.33%) iPhone
4 1 (2.33%) Renewable Energy
4 1 (2.33%) Replication
4 1 (2.33%) Smartphone
Operating Systems
1 14 (32.56%) Windows
2 8 (18.60%) Windows Server
3 6 (13.95%) Windows 10
4 3 (6.98%) Mac OS
5 2 (4.65%) Windows Server 2012
5 2 (4.65%) Windows Server 2019
6 1 (2.33%) Windows Server 2008
6 1 (2.33%) Windows Server 2016
Processes & Methodologies
1 24 (55.81%) ITIL
2 18 (41.86%) Incident Management
3 16 (37.21%) Desktop Virtualisation
4 9 (20.93%) Infrastructure Engineering
5 4 (9.30%) Migration
5 4 (9.30%) Problem Management
5 4 (9.30%) Remote Monitoring and Management
5 4 (9.30%) Service Delivery
6 3 (6.98%) Agile
6 3 (6.98%) Customer Service
6 3 (6.98%) ERP
6 3 (6.98%) Escalation Management
6 3 (6.98%) Mobile Device Management
6 3 (6.98%) Problem-Solving
6 3 (6.98%) Threat Management
6 3 (6.98%) Time Management
6 3 (6.98%) Trend Analysis
7 2 (4.65%) CRM
8 1 (2.33%) Network Management
8 1 (2.33%) Service Management
Programming Languages
1 14 (32.56%) PowerShell
2 2 (4.65%) SQL
Qualifications
1 17 (39.53%) Microsoft Certification
2 16 (37.21%) Azure Certification
3 5 (11.63%) Degree
4 3 (6.98%) ITIL Foundation Certificate
5 1 (2.33%) DBS Check
Quality Assurance & Compliance
1 1 (2.33%) SLA
System Software
1 26 (60.47%) Active Directory
2 15 (34.88%) Hyper-V
3 3 (6.98%) VMware Infrastructure
4 1 (2.33%) NFS
4 1 (2.33%) Terminal Services
4 1 (2.33%) VMware ESXi
4 1 (2.33%) VMware Server
Systems Management
1 13 (30.23%) Microsoft Intune
2 3 (6.98%) SCCM
3 2 (4.65%) Autotask
4 1 (2.33%) Failover Clustering
4 1 (2.33%) Jamf Pro
4 1 (2.33%) Single Sign-On
Vendors
1 30 (69.77%) Microsoft
2 7 (16.28%) VMware
3 3 (6.98%) Cisco
3 3 (6.98%) Draytek
3 3 (6.98%) WatchGuard
4 2 (4.65%) Google
5 1 (2.33%) Apple
5 1 (2.33%) Datto
5 1 (2.33%) ESET
5 1 (2.33%) Fortinet
5 1 (2.33%) Webroot