Period
to 12 December 2018

The median annual salary for a Deskside Support was £26,500 in advertised job vacancies during the 6 months to 12 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Deskside Support
UK
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 1029 1145 1180
Rank change year-on-year +116 +35 +68
Permanent jobs requiring a Deskside Support 110 54 62
As % of all permanent IT jobs advertised in the UK 0.069% 0.030% 0.033%
As % of the Job Titles category 0.072% 0.031% 0.034%
Number of salaries quoted 81 41 55
UK median annual salary £26,500 £34,000 £25,000
Median salary % change year-on-year -22.06% +36.00% -13.79%
10th Percentile £21,250 £23,250 £21,250
90th Percentile £35,000 £42,500 £42,500
UK excluding London median annual salary £24,500 £25,470 £23,000
% change year-on-year -3.81% +10.74% -10.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,872 172,294 179,887
% of permanent IT jobs with a recognized job title 95.84% 96.05% 96.59%
Number of salaries quoted 122,614 138,599 150,222
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.03%

Deskside Support
Job Vacancy Trend

Job postings that featured Deskside Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Deskside Support in the UK

Deskside Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Deskside Support.

Salary trend for Deskside Support in the UK

Deskside Support
Salary Histogram

The salary distribution of IT jobs citing Deskside Support over the 6 months to 12 December 2018.

Salary histogram for Deskside Support in the UK

Deskside Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Deskside Support within the UK over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +131 100 £27,500 -21.43% 5
London +90 69 £29,500 -21.33% 3
UK excluding London +114 39 £24,500 -3.81% 2
South East +35 19 £27,500 -0.85%
Wales +8 8 £24,000 -20.00%
South West +33 5 £20,025 -
East of England +38 4 £26,666 +13.47% 1
North of England +26 2 £23,750 -17.39% 1
North West - 2 £23,750 -
Midlands +35 1 £31,750 +38.04%
East Midlands - 1 £31,750 -

Deskside Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 December 2018, Deskside Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Deskside Support in the job title.

1 93 (84.55%) Windows
2 61 (55.45%) Active Directory
3 54 (49.09%) ITIL
4 53 (48.18%) Windows 7
5 43 (39.09%) SLA
6 40 (36.36%) Microsoft
6 40 (36.36%) Windows 10
7 34 (30.91%) SCCM
7 34 (30.91%) Microsoft Office
8 26 (23.64%) Service Delivery
9 20 (18.18%) Apple
9 20 (18.18%) Finance
9 20 (18.18%) Office 365
10 18 (16.36%) Problem Management
10 18 (16.36%) Windows 8
10 18 (16.36%) Mobile Device Management
11 17 (15.45%) Apple iOS
11 17 (15.45%) Incident Management
11 17 (15.45%) Citrix
12 15 (13.64%) Service Management
12 15 (13.64%) Patch Management
13 14 (12.73%) Android
13 14 (12.73%) Problem-Solving
13 14 (12.73%) ITSM
13 14 (12.73%) Smartphone
13 14 (12.73%) McAfee
14 13 (11.82%) MS Exchange
14 13 (11.82%) LAN
14 13 (11.82%) Wireless
14 13 (11.82%) Video Conferencing

Deskside Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (11.82%) MS Exchange
2 10 (9.09%) SharePoint
3 8 (7.27%) IBM Notes
4 6 (5.45%) Exchange Server 2010
5 3 (2.73%) Skype for Business
6 1 (0.91%) Blackberry Enterprise Server
6 1 (0.91%) Exchange Server 2007
6 1 (0.91%) SharePoint 2010
Applications
1 34 (30.91%) Microsoft Office
2 9 (8.18%) Spreadsheet
3 6 (5.45%) Acrobat
4 4 (3.64%) Microsoft Excel
4 4 (3.64%) MS Visio
5 2 (1.82%) Microsoft PowerPoint
5 2 (1.82%) Microsoft Project
Business Applications
1 7 (6.36%) Remedy ITSM
Cloud Services
1 20 (18.18%) Office 365
2 4 (3.64%) Adobe Creative Cloud
3 1 (0.91%) OneDrive
Communications & Networking
1 13 (11.82%) LAN
1 13 (11.82%) Wireless
2 12 (10.91%) Internet
3 10 (9.09%) TCP/IP
4 8 (7.27%) Intranet
5 7 (6.36%) SMS
5 7 (6.36%) VPN
6 6 (5.45%) WAN
7 5 (4.55%) DHCP
7 5 (4.55%) DNS
7 5 (4.55%) VoIP
8 4 (3.64%) Firewall
9 3 (2.73%) Remote Desktop
9 3 (2.73%) Skype
10 2 (1.82%) Ethernet
10 2 (1.82%) HTTP
10 2 (1.82%) HTTPS
11 1 (0.91%) IP Telephony
11 1 (0.91%) Wi-Fi
Development Applications
1 2 (1.82%) AdminStudio
1 2 (1.82%) InstallShield
General
1 20 (18.18%) Finance
2 11 (10.00%) Law
3 6 (5.45%) Billing
3 6 (5.45%) Legal
4 1 (0.91%) Banking
4 1 (0.91%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.82%) CSS
1 2 (1.82%) LDAP
Miscellaneous
1 14 (12.73%) Smartphone
2 13 (11.82%) Video Conferencing
3 11 (10.00%) Management Information System
4 9 (8.18%) Data Centre
4 9 (8.18%) Driving Licence
4 9 (8.18%) Self-Motivation
5 8 (7.27%) Analytical Skills
6 7 (6.36%) Blackberry
7 6 (5.45%) Fat Client
7 6 (5.45%) Mobile App
7 6 (5.45%) Thin Client
8 4 (3.64%) iPhone
9 2 (1.82%) Client/Server
10 1 (0.91%) BYOD
10 1 (0.91%) Enterprise Software
Operating Systems
1 93 (84.55%) Windows
2 53 (48.18%) Windows 7
3 40 (36.36%) Windows 10
4 18 (16.36%) Windows 8
5 17 (15.45%) Apple iOS
6 14 (12.73%) Android
7 10 (9.09%) Mac OS X
8 8 (7.27%) Windows Server
9 5 (4.55%) Windows XP
10 3 (2.73%) Linux
11 2 (1.82%) CentOS
11 2 (1.82%) Mac OS
11 2 (1.82%) Ubuntu
Processes & Methodologies
1 54 (49.09%) ITIL
2 26 (23.64%) Service Delivery
3 18 (16.36%) Mobile Device Management
3 18 (16.36%) Problem Management
4 17 (15.45%) Incident Management
5 15 (13.64%) Patch Management
5 15 (13.64%) Service Management
6 14 (12.73%) ITSM
6 14 (12.73%) Problem-Solving
7 12 (10.91%) Ticket Management
8 11 (10.00%) Software Deployment
9 10 (9.09%) Line Management
10 8 (7.27%) Antivirus Management
10 8 (7.27%) Break/Fix
11 7 (6.36%) Asset Management
11 7 (6.36%) Information Security
11 7 (6.36%) Information Security Management
11 7 (6.36%) ISMS
11 7 (6.36%) Security Management
12 6 (5.45%) ITIL V3
Programming Languages
1 8 (7.27%) Java
2 2 (1.82%) PowerShell
2 2 (1.82%) VB
Qualifications
1 13 (11.82%) SC Cleared
1 13 (11.82%) Security Cleared
2 10 (9.09%) Microsoft Certification
3 9 (8.18%) MCP
4 7 (6.36%) MCDST
5 5 (4.55%) ITIL Certification
6 3 (2.73%) ACSP
6 3 (2.73%) Dell Certification
6 3 (2.73%) ITIL Foundation Certificate
7 2 (1.82%) A+ Certification
7 2 (1.82%) ACDT
7 2 (1.82%) ACHDS
7 2 (1.82%) ACTC
7 2 (1.82%) Cisco Certification
7 2 (1.82%) MCSA
7 2 (1.82%) MCSE
7 2 (1.82%) MCSM
7 2 (1.82%) Network+ Certification
Quality Assurance & Compliance
1 43 (39.09%) SLA
System Software
1 61 (55.45%) Active Directory
2 8 (7.27%) BitLocker
3 5 (4.55%) Firmware
3 5 (4.55%) XenApp
4 2 (1.82%) Hyper-V
4 2 (1.82%) Microsoft App-V
4 2 (1.82%) Virtual Servers
4 2 (1.82%) VMware Infrastructure
Systems Management
1 34 (30.91%) SCCM
2 8 (7.27%) Norton AntiVirus
3 7 (6.36%) WSUS
4 6 (5.45%) Microsoft Intune
5 2 (1.82%) ThinApp
Vendors
1 40 (36.36%) Microsoft
2 20 (18.18%) Apple
3 17 (15.45%) Citrix
4 14 (12.73%) McAfee
5 11 (10.00%) Adobe
5 11 (10.00%) MobileIron
6 10 (9.09%) Remedy
7 8 (7.27%) Ivanti
7 8 (7.27%) Lotus
7 8 (7.27%) Symantec
8 7 (6.36%) Cisco
9 6 (5.45%) Okta
10 5 (4.55%) BMC
10 5 (4.55%) Sony
11 4 (3.64%) Dell
11 4 (3.64%) iManage
11 4 (3.64%) ServiceNow
11 4 (3.64%) Snow
11 4 (3.64%) VMware
12 2 (1.82%) Bomgar