726 to 750 of 1,496 Customer Experience Jobs in England

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … Monitor and support all team members and accelerate their development with a particular emphasis on coaching and skills transfer What will you need to do it? Previous EPM Consulting experience leading end to end client deliveries using any of Anaplan, Oracle, SAP, One Stream or Workday Experience of leading cross functional teams in EPM development work in the … context of major and complex transformation programmes/projects Experience providing solution and technical design oversight to ensure standardisation and optimisation across multiple design elements to drive integrated planning and analytics. Experience of Finance use cases (including Income Statement forecasting, cost allocations and workforce-cost planning) and the accompanying reporting packages Good knowledge of financial processes, including Integrated More ❯

of ground-breaking product innovation for its 700+ global customers, Be a Luminance ambassador and evangelist and a strategic partner to the leadership team; Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience And … much more Requirements Legal knowledge is a must - a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts A self starter, able to work autonomously and as part of a team Able to act as a representative of the company's leadership team … in strategic customer and/or partner relationships. Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle More ❯

in payments and hospitality tech. Represent the company at industry events and conferences as a thought leader. Collaboration & Influence: Work cross-functionally with the wider Planet payment business, product, customer success, operations, and marketing teams. Influence product roadmaps and ensure alignment with customer needs and sales objectives . Promote a culture of collaboration, transparency, and high performance. Who … in commercial roles with a strong focus on B2B SaaS, hospitality tech, or payments/fintech . Proven track record of cross-selling or selling integrated solutions . Demonstrated experience leading and scaling remote commercial teams . Deep knowledge of the European hospitality market and payments ecosystem. Strong strategic thinking, analytical ability, and negotiation skills. Highly collaborative and comfortable … working in a fast-paced, evolving environment. Ability to travel across Europe as needed. Desirable: Experience integrating or selling payment gateways, PSPs, or embedded finance solutions. Background in PMS or related hospitality platforms. Ideally located near to one of our key hubs Warsaw, London or Western Germany Fluent in one or more European languages (in addition to English). More ❯

ServiceNow Developer UK-Based | Hybrid | Full-Time Digital Customer Experience Team £60,000 - £70,000 + Private Healthcare + Pension + Unlimited Training Budget Make a Real Impact with Tech That Transforms We're hiring a ServiceNow Developer to help shape smarter, faster, and more human digital experiences. If you have 2+ years of hands-on development experience with the ServiceNow platform, this is your opportunity to work on meaningful transformation projects across industries - from IT and HR to customer service. You'll be part of a high-performing team that puts users first, leverages cutting-edge tech like GenAI, and delivers solutions that actually make people's work lives better. What You'll Do Platform … with JavaScript, Angular, and the Glide API Apply GenAI, Now Assist, and Data Fabric to build intelligent, responsive solutions UX-Focused Development Create sleek, role-based interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that empower users and simplify journeys Seamless Integration Connect ServiceNow to third-party systems (HR, CRM, eCommerce) via REST More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies. Measure & Optimize Performance : Develop KPIs, feedback loops, and governance frameworks to track … embed omnichannel capabilities into enterprise learning agendas. Inspire Change : Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience … Master's Degree or higher Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

access to financial services across underserved markets. With a strong focus on innovation, collaboration, and data-driven decision-making, the company is building impactful financial products tailored to real customer needs. We’re looking for a Lead Decision Scientist, to lead the development, deployment, and ongoing optimisation of credit risk models. This is a high-impact position at the … data sourcing and feature engineering to validation, deployment, and monitoring Design and run A/B and champion/challenger tests to improve performance across approval rates, losses, and customer experience Analyse credit performance data to deliver insights that guide strategic decisions Mentor and support junior analysts/data scientists as the team expands Collaborate with data engineering … findings, and translate model outputs into business value About You You are an analytical thinker with a passion for using data to drive credit decisioning. You bring hands-on experience building machine learning models for consumer credit and understand the nuances of data preparation, feature selection, and model validation in high-stakes environments. 5–7 years of experience More ❯

solutions to our end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies. This IT Support … via phone and our dedicated support portal. You will diagnose and resolve technical issues covering end-user devices and server environments. As part of the team, you will monitor customer infrastructure environments. You will document and track support requests using the dedicated ticketing system. You will provide guidance and training to better equip end users. You will escalate unresolved … procedures. You will participate in projects and initiatives as needed. Could you be part of this fantastic team? As an IT Support Technician you will need: 2+ years of experience in technical support. Experience in support of Azure infrastructure (Our client will assist you in getting the required accreditations). An understanding of networking components, including identity management More ❯

solutions to our end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies. This IT Support … via phone and our dedicated support portal. You will diagnose and resolve technical issues covering end-user devices and server environments. As part of the team, you will monitor customer infrastructure environments. You will document and track support requests using the dedicated ticketing system. You will provide guidance and training to better equip end users. You will escalate unresolved … procedures. You will participate in projects and initiatives as needed. Could you be part of this fantastic team? As an IT Support Technician you will need: 2+ years of experience in technical support. Experience in support of Azure infrastructure (Our client will assist you in getting the required accreditations). An understanding of networking components, including identity management More ❯

and intricate questions posed by traders, analysts, charterers, hedge funds, and other market participants requires sophistication and effort. Ensuring the right questions are asked and answered effectively to maximize customer satisfaction is paramount. Vortexa delivers high-quality data and market predictions via an intuitive analytics platform, including front-end applications, an API, and SDKs. The Product Management team leads … key contributor reporting to the VP of Product. You will collaborate with multiple teams to maintain a detailed plan for the Vortexa product estate, ensuring a superior user and customer experience and helping us maintain a market-leading analytics platform. Responsibilities: Partner with product managers, VP ADT, and pod leads to execute the application delivery roadmap, ensuring alignment … with product vision and delivering customer value. Track application metrics such as usage and performance, providing actionable insights for improvements. Work closely with engineering to assess feasibility, prototype, test, and define user experiences. Create and prioritize engineering tasks, participate in backlog refinement and sprint planning. Align application priorities across pods and manage cross-pod dependencies. Lead the delivery of More ❯

Senior Renewals Manager Location: Birmingham Salary: £65-80k depending on experience The role We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity … of the renewals strategy and roadmap, ensuring it supports overall business growth plans. Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management. Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives. Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices … robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios. Assess revenue, margin and churn trends, using customer feedback to shape practical improvements. Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better Represent renewals in ‘Configure More ❯

indicate fraud or weaknesses in existing systems. Lead investigations into high-level or complex fraud cases and provide strategic insights on resolving them. Ensure fraud strategies are aligned with customer experience and business objectives, balancing risk management with operational efficiency. Stay informed on the latest fraud prevention techniques and regulatory changes to ensure the organization's strategies remain … guide the fraud prevention team to enhance their skills, ensuring they are equipped to implement fraud prevention strategies effectively. What We're Looking For At least 7 years of experience in fraud prevention, risk management, or financial crime strategy roles, preferably within financial services or fintech. Strong understanding of fraud detection tools, data analytics, and emerging technologies (e.g., machine … learning, AI) used in fraud prevention. Proven experience in developing and implementing fraud prevention strategies at a strategic level. In-depth knowledge of UK, EU, and international fraud prevention regulations, including AML, KYC, and sanctions laws. Strong analytical skills with the ability to develop insights from complex fraud data and trends. Excellent leadership skills with experience managing teams More ❯

transform this part of the business. As a Capacity & Network Planning Manager at Sainsbury's, you will have the opportunity to play a pivotal role in shaping the digital experience for our customers and contributing to the growth of one of the fastest-growing areas within our organisation. You'll be at the forefront of strategic planning, leveraging your … decisions. With exceptional communication skills and the ability to collaborate effectively with stakeholders at all levels, you play a pivotal role in shaping the future of Sainsbury's digital customer experience through data-driven insights and strategic planning initiatives. Essential skills Highly analytical and comfortable working with large data sets and developing complex models. This includes strong Excel … analysis and appraisal. How to apply advanced GIS skills to ensure we present, interpret and model our data spatially - ensuring geographic consideration forms an integral part of our thinking. Experience within retail property/location planning industry. Good knowledge of UK geography. Strong PowerPoint capabilities and able to present complex analysis in clear and engaging ways to senior stakeholders. More ❯

provide business analysis and improvement expertise and input into Business and IT projects, business improvement and change activities.In the role of Business Analyst, you will utilise your knowledge and experience to support the Business to:-• Develop a deep understanding of what is important to our customers, colleagues and business partners in relation to the activity being completed.• Provide business … and ways of working ensuring the future state reflects industry and technology best practice.• Be aligned with the corporate strategy and proactively identify areas for business improvement that improve customer experience, value for money and realise commercial benefits.• Remain current in relation to business analysis and improvement best practice and evolve the Groups approach, tools and techniques based … maturity.• Provide coaching as needed in relation to the Group’s business analysis approach to increase colleagues' awareness and capability. What you need What we are looking for: Previous experience of working in a Business Analyst role within a highly regulated industry. Experience of end-to-end business process mapping of ‘as is’ and ‘to be’ processes to More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

hybrid position, ideal for someone who thrives on technical leadership while remaining close to the code - combining engineering excellence with people management and product delivery in a fast-paced, customer-driven environment. The successful candidate will lead a team within the Credit Cards Engineering function, delivering critical features that power digital banking journeys across web, mobile, and tablet. You … ll work at the intersection of engineering innovation and customer experience, contributing to systems that support millions of users applying for credit, managing cardholders, and configuring their accounts securely and seamlessly. This is a hybrid role, with two days per week required in the Chester office. The opportunity offers significant scope to influence both technology direction and people … management support. Stay hands-on (approximately 50%) in writing clean, well-tested code across modern frameworks and platforms. Collaborate closely with product managers, architects, and fellow engineers to deliver customer-focused solutions at pace. Champion agile ways of working, participate in Scrum or Kanban ceremonies, and encourage continuous improvement. Introduce and promote modern engineering practices, tooling, and design principles More ❯

an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an … within the client organization. Set up meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with … Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. More ❯

companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management -You will be focusing on growing the Flowable subscription revenue by building new business … and expanding the footprint within existing accounts. Pipeline Generation -Develop and execute a personalized outbound strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management -Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and … contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an outstanding customer experience? In addition to well-developed negotiating and influencing capabilities, you'll also bring: At least 6 years of professional experience in a similar position, ideally in a product company Knowledge of the "Digital Enterprise" market space and More ❯