901 to 925 of 1,130 Customer Experience Jobs in England

Join our award-winning customer support team in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help clients set up and troubleshoot VoIP phone systems and broadband services while learning valuable networking and customer service skills. A fantastic opportunity to start your tech career with full training and development. Role Be part of our award-winning … first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role Training Opportunity to progress or full-time employment and progress … Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a More ❯

Voice of the Customer Implementation Manager Medallia Cloud Location: London office,typically twice a week. Salary: £60,000-65,000 plus benefits Term: 6 months Can you tick these confidently? - Do you know Medallia Cloud? ? - Have you worked on a project to implement it from scratch before? ? Please note - This isnt simply a general PM role handling IT workflow … local nuances What were looking for Good knowledge of Medallia Cloud and how to implement it successfully within digital channels (must have) Solid background in implementing and scaling digital CX initiatives , not just designing them Experience in project management and delivery across multiple markets or regions A technical understanding of ecommerce platforms, apps, and third-party tools Confident communicator … with diverse stakeholders Self-motivated, proactive, and comfortable managing multiple workstreams simultaneously Why join This is an opportunity to join a global organisation at a critical stage in its CX journey where your expertise will directly shape how customers experience the brand across digital touchpoints worldwide. Youll be part of a collaborative, forward-looking team with the scope to More ❯

period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s) Lead Daily calls with support team … to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources and skill levels are fit for purpose Work with … engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and client policies and procedures Ensure a high level of team communication and engagement with objectives Perform Team Operational 121s Regularly attend management More ❯

ll design, build and maintain user-facing applications that deliver seamless digital experiences.You’ll need to be able to work from their North Bristol office twice a week. What experience you’ll need to apply Strong experience with JavaScript and React. Solid understanding of the software engineering lifecycle and agile methodologies. Experience with component reusability, Redux, and … millions.Development will focus on JavaScript and React, within an Azure Cloud environment supported by Kubernetes. Responsibilities include troubleshooting integration issues, improving internal processes, and identifying opportunities to enhance the customer experience. Estimating timelines, managing technical debt, and clarifying requirements with stakeholders are also part of the role.Participation in the wider technology design community is encouraged, helping to shape engineering More ❯

commerce company specialising in office furniture and expanding rapidly into new product categories including indoor sofas, garden furniture, and home & lifestyle products. To support our growth and deliver exceptional customer experiences, we are investing heavily in technology and operational efficiency. The Role We are seeking a System Manager to lead the implementation and optimisation of Ziniao, our new supply … Troubleshoot technical issues and coordinate with system vendors for resolutions. • Support internal teams with training, documentation, and process optimisation. • Identify opportunities to enhance operational efficiency through technology. Requirements • Proven experience in ERP or system integration (experience with platforms like NetSuite, SAP, or similar preferred). • Strong understanding of e-commerce operations, API integration, and supply chain workflows. • Hands … on experience with Amazon, eBay, or other online marketplaces. • Familiarity with SQL, data mapping, or automation tools is advantageous. • Excellent analytical, communication, and problem-solving skills. • Self-motivated and able to manage multiple projects in a fast-paced environment. • Familiar with the above-mentioned ERP and WMS is preferred. Why Join Us • Opportunity to play a key role in More ❯

Marketing Manager Salary dependent on skills and experience Office based 2 days per week Eastleigh SO50 must live within a commutable distance to Eastleigh Full time About us We are a leading EdTech SaaS company helping schools, trusts, and caterers streamline payments and parent communication. Our mission is simple: make it easy for children to enjoy school meals, trips … SaaS business, wed love to hear from you. Key Responsibilities but not limited to:- Strategy & Leadership Define marketing strategy aligned to business goals Act as the voice of the customer to shape product, pricing, and positioning Lead go-to-market across client segments Represent marketing performance, challenges, and trends to leadership Product Marketing Own product messaging across the customer … and pipeline acceleration Technology & AI Build an AI-enabled marketing tech stack for scale and efficiency Implement tools for automation, personalisation, and analytics Champion data-driven segmentation, attribution, and customer experiences Explore emerging AI capabilities to maintain a competitive edge Metrics & Reporting Report on KPIs weekly, monthly, and quarterly (e.g., MQLs, pipeline, CAC, ROI) Monitor and improve funnel conversion More ❯

soon. As a Senior Product Manager in the POS Tribe, this role will be pivotal in building next-gen features for our Kiosk, QR Order & Pay, Kitchen Display System, Customer-Facing Display and other innovation products in the pipeline to complete our product suite and help us build an edge against our competition. You will help create and drive … the strategy, vision and roadmap, with a high degree of ownership over critical features and the customer experience. We are looking for someone customer-obsessed and technology savvy. What you'll be doing in this job Lead discovery of key problem spaces to gain in-depth insights for effective problem-solving. Navigate functional and technical complexities, to slice … and share back the impact of launched features and initiatives. Partner with Product Marketing to advise on product positioning and feature communication plans. Build a continuous feedback loop with Customer Support & Sales to ensure front-line problems are being heard, prioritized and resolved. Liaise with stakeholders within and outside of the tribe to ensure cross-squad and inter-tribe More ❯

day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they are set out in writing. Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary … clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other employees within the business. Attend service training and webinar sessions to improve product knowledge. To … review and interact with our customers where required to improve their customer experience. Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate. Ensure customer, suppliers’ and employees’ expectations are managed as per our values. Use initiative to learn new products & systems and More ❯

Permanent 2 days required at Office and 3 from home per week £60000 - 80000 DOE Join a forward-thinking financial services firm leveraging AI to transform decision-making and customer experiences. We're seeking a skilled GCP DevOps Engineer to architect and maintain cloud-native infrastructure that supports high-performance AI systems. This is a hands-on technical role … Reliability Set up monitoring and alerting systems using Cloud Monitoring , Cloud Logging , Prometheus Troubleshoot infrastructure issues and ensure minimal downtime for critical AI services. Required Skills Strong hands-on experience with GCP services : Compute Engine, Kubernetes, Cloud Storage, BigQuery, Cloud Run. Proficient in scripting with Python or Bash . Deep understanding of Docker and Kubernetes for containerization and orchestration. … Expertise in CI/CD tools : Google Cloud Build, Jenkins, GitHub Actions. Proven experience with Terraform and other IaC tools. Experience in multi-cloud environments . Familiarity with monitoring tools such as Prometheus Exposure to AI/ML infrastructure and data workflows in financial services. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯

a Technical Support Engineer who will play a key role in supporting customers across the UK. This is a home-based position, perfect for someone with hands-on solar experience and a strong customer focus. What You'll Be Doing Provide technical advice and troubleshooting support to customers, installers, and service partners. Respond to queries via phone, email … customers during installation, commissioning, and operation of solar PV projects. Work with monitoring platforms to diagnose and resolve system faults. Collaborate with sales and aftersales teams to ensure exceptional customer experience. Maintain accurate service records and escalate complex issues when required. Ensure compliance with UK regulations and product certification standards. Occasionally travel within Europe to support events or customer needs. About You Degree or equivalent qualification in Electrical, Power, or Electronic Engineering (or similar). Minimum 2 years' experience in the solar or renewable energy sector . Knowledge of inverters and solar PV systems is highly desirable. Strong problem-solving ability and a commercial mindset. Excellent communication and interpersonal skills. Self-motivated, organised, and comfortable working independently. More ❯

such as Microsoft, Pinterest, Bosch, the Bill & Melinda Gates Foundation, and Estée Lauder. As a Senior Director, Services EMEA & APAC at Emburse, you will own the full post-sales customer journey across our European and Australian markets. This includes Professional Services, Managed Services, and Customer Success, with a focus on delivering exceptional implementations, creating long-term recurring value … and ensuring customer outcomes that drive retention, growth, and profitability. Responsibilities Define and execute the regional services strategy to deliver world-class customer experiences with measurable business impact. Build, lead, and mentor a high-performing multi-country team across Professional Services, Managed Services, and Customer Success. Manage the Professional Services P&L, driving revenue growth, delivery efficiency … and margin improvement. Expand and optimize Managed Services offerings to deliver recurring value and annuity revenue streams. Ensure implementation excellence, delivery quality, and scalable methodologies across markets and customer segments. Collaborate with global product, sales, and finance leaders to align services strategy with corporate objectives. Partner with system integrators and channel alliances to expand delivery capacity, pursue new growth More ❯

with digital retail, supported by a globally distributed team that values diversity, innovation, and collaboration. For this role, we need someone with a deep and practical understanding of our customer segment, someone who not only understands e-commerce from a strategic perspective but also appreciates the end-user experience that drives engagement and conversion. Direct experience in … ideal candidate will be able to connect authentically with our customers and their customers, bringing relevant domain knowledge and empathy to those interactions. While backgrounds in enterprise SaaS or CX strategy are valuable, they’re not sufficient on their own; we’re looking for someone closer to the core of the e-commerce and digital retail ecosystem, ideally with hands … on exposure to how content, commerce, and customer behaviour intersect in this space. By delivering dynamic, real-time, content-rich experiences, they enable major brands to connect with audiences in more engaging and impactful ways. They are currently seeking an experienced Senior Customer Success Manager to join their team, someone who thrives on strategic partnerships, client enablement, and More ❯

with a leading organisation on a mission to become one of the most insight-driven businesses in its sector, placing machine learning and generative AI at the core of customer experiences, operational optimisation, and strategic decision-making. This is a fantastic opportunity for a skilled Machine Learning Engineer to build and deploy scalable, production-level ML solutions, working closely … cross-functional teams to drive measurable business impact. You’ll play a pivotal role in integrating machine learning models into end-to-end pipelines, supporting strategic initiatives such as customer engagement, automated insights, and decision-support tooling. You’ll also contribute to shaping the frameworks, infrastructure, and shared tooling that enable safe, responsible, and efficient AI experimentation and deployment. … challenge processes that may impact compliance standards. Complete all mandatory compliance training and engage with compliance teams for clarification when needed. What You’ll Bring 3–5 years of experience in machine learning engineering and data science. Advanced degree (PhD or Master’s) in a numerate discipline. Excellent programming skills in Java and Python for production systems. Strong foundations More ❯

with a leading organisation on a mission to become one of the most insight-driven businesses in its sector, placing machine learning and generative AI at the core of customer experiences, operational optimisation, and strategic decision-making. This is a fantastic opportunity for a skilled Machine Learning Engineer to build and deploy scalable, production-level ML solutions, working closely … cross-functional teams to drive measurable business impact. You’ll play a pivotal role in integrating machine learning models into end-to-end pipelines, supporting strategic initiatives such as customer engagement, automated insights, and decision-support tooling. You’ll also contribute to shaping the frameworks, infrastructure, and shared tooling that enable safe, responsible, and efficient AI experimentation and deployment. … challenge processes that may impact compliance standards. Complete all mandatory compliance training and engage with compliance teams for clarification when needed. What You’ll Bring 3–5 years of experience in machine learning engineering and data science. Advanced degree (PhD or Master’s) in a numerate discipline. Excellent programming skills in Java and Python for production systems. Strong foundations More ❯

with a leading organisation on a mission to become one of the most insight-driven businesses in its sector, placing machine learning and generative AI at the core of customer experiences, operational optimisation, and strategic decision-making. This is a fantastic opportunity for a skilled Machine Learning Engineer to build and deploy scalable, production-level ML solutions, working closely … cross-functional teams to drive measurable business impact. You’ll play a pivotal role in integrating machine learning models into end-to-end pipelines, supporting strategic initiatives such as customer engagement, automated insights, and decision-support tooling. You’ll also contribute to shaping the frameworks, infrastructure, and shared tooling that enable safe, responsible, and efficient AI experimentation and deployment. … challenge processes that may impact compliance standards. Complete all mandatory compliance training and engage with compliance teams for clarification when needed. What You’ll Bring 3–5 years of experience in machine learning engineering and data science. Advanced degree (PhD or Master’s) in a numerate discipline. Excellent programming skills in Java and Python for production systems. Strong foundations More ❯

with a leading organisation on a mission to become one of the most insight-driven businesses in its sector, placing machine learning and generative AI at the core of customer experiences, operational optimisation, and strategic decision-making. This is a fantastic opportunity for a skilled Machine Learning Engineer to build and deploy scalable, production-level ML solutions, working closely … cross-functional teams to drive measurable business impact. You’ll play a pivotal role in integrating machine learning models into end-to-end pipelines, supporting strategic initiatives such as customer engagement, automated insights, and decision-support tooling. You’ll also contribute to shaping the frameworks, infrastructure, and shared tooling that enable safe, responsible, and efficient AI experimentation and deployment. … challenge processes that may impact compliance standards. Complete all mandatory compliance training and engage with compliance teams for clarification when needed. What You’ll Bring 3–5 years of experience in machine learning engineering and data science. Advanced degree (PhD or Master’s) in a numerate discipline. Excellent programming skills in Java and Python for production systems. Strong foundations More ❯

with a leading organisation on a mission to become one of the most insight-driven businesses in its sector, placing machine learning and generative AI at the core of customer experiences, operational optimisation, and strategic decision-making. This is a fantastic opportunity for a skilled Machine Learning Engineer to build and deploy scalable, production-level ML solutions, working closely … cross-functional teams to drive measurable business impact. You’ll play a pivotal role in integrating machine learning models into end-to-end pipelines, supporting strategic initiatives such as customer engagement, automated insights, and decision-support tooling. You’ll also contribute to shaping the frameworks, infrastructure, and shared tooling that enable safe, responsible, and efficient AI experimentation and deployment. … challenge processes that may impact compliance standards. Complete all mandatory compliance training and engage with compliance teams for clarification when needed. What You’ll Bring 3–5 years of experience in machine learning engineering and data science. Advanced degree (PhD or Master’s) in a numerate discipline. Excellent programming skills in Java and Python for production systems. Strong foundations More ❯

Language Processing to bring great productivity opportunities to every Trustie. Identify strategic opportunities with a compounding company-wide impact, focusing on freeing capacity and are rooted in an excellent customer experience. Ensure that Trustpilot maximises the value from its use of digital services, by championing adoption and driving commercial value and strategic partner relations Push the boundaries of how … them Who you are Experienced in consulting, advisory, business analysis, program management, or a similar role, ideally from a top-tier consulting firm (e.g. McKinsey, Bain, BCG). Strong experience in digital transformation, with exposure to finance, HR, legal, or IT advisory projects. You are curious by nature, you ask questions and have a learn-it-all, not a … how it can be applied within the digital workplace. You are an excellent communicator and collaborator, with strong interpersonal and stakeholder management skills. You have excellent negotiation skills and experience working with procurement teams to structure commercial engagements for maximum benefit. You have experience managing projects, working with agile methodologies, and building high-performing teams. Comfortable working at More ❯

a long-term programme with a leading financial services end client. This role will focus on BAU campaign management , delivering effective solutions to business challenges, and driving high-quality customer engagement.Key Responsibilities End-to-end management of BAU email campaigns in SFMC. Optimise and manage preference centres to improve customer experience. Collaborate with multiple stakeholders, ensuring excellent communication … teams. Act as a proactive partner - challenge and advise stakeholders to achieve the best outcomes. Deliver consistent, compliant, and impactful campaigns across a year-long programme of work. Required Experience Proven expertise in Salesforce Marketing Cloud . Strong knowledge of preference centre management . Exceptional stakeholder management and communication skills. Proactive problem-solver, with the confidence to challenge constructively. More ❯

market-leading provider of intelligent security solutions, designing, installing and maintaining CCTV, access control, fire and intruder systems for clients across the UK. With a strong focus on innovation, customer trust and technical excellence, we help organisations protect what matters most. The Opportunity As Marketing Manager, youll play a key strategic role in driving growth and lead generation through … marketing data to optimise ROI and campaign success. Represent the company at industry events and liaise with trade and local press. Ensure brand consistency, strong visual identity and outstanding customer experience. About You 3 + years strategic marketing management experience. Degree in Marketing or related field (CIM Diploma desirable). Proven experience in digital and traditional marketing, lead … and team performance. Knowledge of the construction or technology sectors is advantageous Why Apply Youll be part of a forward-thinking business with a reputation for innovation, reliability and customer service excellence. We invest in our people, encourage creativity, and give you the freedom to shape the marketing function as the business continues to grow. Ready to take the More ❯

market-leading provider of intelligent security solutions, designing, installing and maintaining CCTV, access control, fire and intruder systems for clients across the UK. With a strong focus on innovation, customer trust and technical excellence, we help organisations protect what matters most. The Opportunity As Marketing Manager, youll play a key strategic role in driving growth and lead generation through … marketing data to optimise ROI and campaign success. Represent the company at industry events and liaise with trade and local press. Ensure brand consistency, strong visual identity and outstanding customer experience. About You 3 + years strategic marketing management experience. Degree in Marketing or related field (CIM Diploma desirable). Proven experience in digital and traditional marketing, lead … and team performance. Knowledge of the construction or technology sectors is advantageous Why Apply Youll be part of a forward-thinking business with a reputation for innovation, reliability and customer service excellence. We invest in our people, encourage creativity, and give you the freedom to shape the marketing function as the business continues to grow. Ready to take the More ❯

per annum + bonus and benefitsElevation Recruitment is delighted to be working with a fast-growing organisation based in South Yorkshire, in their search for a Head of Customer Support to take ownership of their customer support operations. This is a fantastic opportunity for a hands-on, process-driven leader. Key Responsibilities: Oversee customer support operations and … to drive ticket deflection Own the knowledge base and self-service strategy Run quality assurance, coaching, and performance reviews Deliver data-driven insights and operational reporting About You: Proven experience leading multi-region support operations Strong understanding of SLA management, customer metrics, and service automation tools Confident in cross-functional collaboration and process improvement Thrives in a fast … paced, scaling business This is an exciting leadership role offering the autonomy to shape a truly customer focused support function and make a tangible impact on customer experience. If you’re passionate about driving operational excellence and innovation in customer support, we’d love to hear from you. Apply now or contact Elevation Recruitment for a confidential More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯