1,251 to 1,275 of 3,577 Customer Service Jobs in England

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly … our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all … providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents. Obtain and maintain certification as a Knowledge-Centered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices. Identify, document More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly … our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all … providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents. Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices. Identify, document More ❯

a genuine interest in technology and wants to progress their career within this field. Main duties and responsibilities: To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system. To … provide excellent customer care and service. Install and configure computer software operating systems and applications. Monitoring and maintain computer systems and networks. Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a … professional and customer service-oriented manner. Supporting roll out of new applications. Setting up new user accounts and profiles and deal with password issues. Skills and Knowledge: A good knowledge of; Windows Server and Desktop operating systems, MS Office Suite, Routers and Networking. Some knowledge or experience of More ❯

EMEA and APAC, you will define our go-to-market strategy, positioning, messaging, and competitive differentiation while working closely with Product, Strategy, Sales, and Customer teams to refine product-market fit. This role is ideal for a strategic thinker who can develop persona documents, messaging frameworks, and identify opportunities … Lightspeed, as Senior Product Marketing Manager, you will build relationships throughout the organization. You will interact with diverse stakeholders such as product, marketing, sales, customer service, partnerships and others in order to help shape product roadmap and accelerate the launch and lifecycle management of our various products. What … you’ll be responsible for: Own product positioning and messaging for your portfolio, ensuring clarity, differentiation, and alignment across all customer touchpoints. Deeply understand the Hospitality industry, including market dynamics, customer needs, and the technology landscape that empowers restaurateurs to succeed. Lead competitive and market analysis, including win More ❯

As an Operations Digital Support Technician apprentice, you’ll be learning how to provide top class ICT support, all whilst demonstrating awesome customer service to colleagues who use the ICT systems and services here at Beyond Housing. Role This is a great opportunity to experience a variety of … digital aspects within many business settings - you’ll be getting involved in all sorts of tasks such as: Responding to ICT incidents, problems and service requests Taking calls, logging ICT support requests and providing resolutions Carrying out day-to-day maintenance of our core systems Developing appropriate guidance notes … and user manuals Assisting with digital and Business Systems Development projects Attending meetings and collaborating with colleagues across the organisation Assisting with providing a customer focused digital service to all users Assisting with day-to-day work of the ICT and Business Systems Development teams You’ll also More ❯

Store, London White City Hours: 40 Hours Pay: £40,000 - £43,000 DOE Bonus: 20% potential Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you … crucial role in achieving the PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products. Core Responsibilities: Health & Safety: Always … ensure the safety and well-being of our customers and team members. Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction. Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals. More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an … efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an … efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is a fantastic opportunity for someone with a solid … Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non-technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum More ❯

week About the Role: We are seeking a dedicated and knowledgeable Second Line Applications Support Technician to join our team. This role ensures exceptional customer service in all Service Desk interactions while maintaining operational excellence. You will provide advanced application support, troubleshooting, and maintenance of our core … Experience Understanding of SQL and databases. Excellent troubleshooting skills with a strong analytical mindset. Strong verbal and written communication skills with a professional and customer-focused approach. Ability to manage multiple tasks efficiently while maintaining attention to detail. Self-motivated with a proactive approach to problem-solving and process More ❯

Who we are looking for A Data Insights Manager who will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency. We are seeking a dynamic and forward-thinking Manager who is passionate about data-driven insights and leading teams to success. … In this role, you will oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform … shape both the team and broader business operations. You will collaborate with cross-functional teams, produce insightful reports and contribute to strategies that drive customer satisfaction and business performance. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of More ❯

Who we are looking for A Data Insights Manager who will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency. We are seeking a dynamic and forward-thinking Manager who is passionate about data-driven insights and leading teams to success. … In this role, you will oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform … shape both the team and broader business operations. You will collaborate with cross-functional teams, produce insightful reports and contribute to strategies that drive customer satisfaction and business performance. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of More ❯

IT SERVICE DESK - 2ND LINE 3-MONTH CONTRACT YORK HQ - HYBRID WORKING DAY RATE - .00 (UMB RATE) Your new role My client is looking to hire an experienced 2nd Line IT Contractor who has experience of working on a busy IT Helpdesk. The contract role would suit a candidate … TCP/IP Networking, DNS & DHCP. - ITIL based environment experience would be ideal. - Experience of supporting M365 Services (Teams, SharePoint and One Drive) - Outstanding Customer Service skills. - Excellent communication skills and performs well under pressure in a fast-paced environment. What you'll get in return 3-Month More ❯

IT SERVICE DESK - 2ND LINE 3-MONTH CONTRACT YORK HQ - HYBRID WORKING DAY RATE - £180.00 - £200.00 (UMB RATE) Your new role My client is looking to hire an experienced 2nd Line IT Contractor who has experience of working on a busy IT Helpdesk. The contract role would suit a … TCP/IP Networking, DNS & DHCP. - ITIL based environment experience would be ideal. - Experience of supporting M365 Services (Teams, SharePoint and One Drive) - Outstanding Customer Service skills. - Excellent communication skills and performs well under pressure in a fast-paced environment. What you'll get in return 3-Month More ❯

IT SERVICE DESK - 2ND LINE 3-MONTH CONTRACT YORK HQ - HYBRID WORKING DAY RATE - £180.00 - £200.00 (UMB RATE) Your new role My client is looking to hire an experienced 2nd Line IT Contractor who has experience of working on a busy IT Helpdesk. The contract role would suit a … TCP/IP Networking, DNS & DHCP. - ITIL based environment experience would be ideal. - Experience of supporting M365 Services (Teams, SharePoint and One Drive) - Outstanding Customer Service skills. - Excellent communication skills and performs well under pressure in a fast-paced environment. What you'll get in return 3-Month More ❯

provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go … manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on … the shift to ensure all Customer expectations are achieved. Key responsibilities Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods. Ensure all activities are undertaken in line with company policies in safe and proactive manner Managing costs and performance of the More ❯

Microsoft Solutions Engineer (2ndLine Service Desk Engineer) Based: Hemel Hempstead, with hybrid working Type: Full-time Salary: Up to £35k Eligibility : You must be eligible to work in the UK As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join … our team of dedicated technical experts, reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their career within the IT function. We can offer you long term career development within a well-established and growing technical team of … You will be responsible for: Responding to and resolving technical queries from end users and VIPs via ITSM tool MDM Administration Desktop troubleshooting Ensuring Customer Documentation is kept up to date Working with the team to identify and implement changes to Customer Environments to address common issues Providing More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM … within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of … fire alarms • Fire alarm installation and service experience • Excellent customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. … wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company More ❯

has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living … as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge … or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for More ❯

and prioritise in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy. Demonstrates problem-solving skills and a customer-focused/customer service mindset Ability to escalate cases to Team Leads effectively. Ability to work both independently and collaboratively within a More ❯

goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively More ❯