1,651 to 1,675 of 2,702 Customer Service Jobs in England

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the best communication and service … support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. … First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance to Support teams regarding Incident Management processes. Constant monitoring of ticket queues with More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Director to join our sales team. The successful candidate will drive new business initiatives, develop and maintain relationships with key account stakeholders, and understand business drivers to effectively position … and promote Sabio solutions. Collaboration with the presales and consultancy team to develop business cases based on ROI or customer service improvements will also be essential. The ideal candidate will have experience in solution/insight selling, a strong cultural fit with the drive to advance our business, and a keen interest in developing new knowledge and skills More ❯

a fast-paced and international environment. You'll support the Billing and Credit Control team with day-to-day cash allocation, helping ensure incoming payments are accurately applied to customer accounts. You'll work closely with internal teams and develop your understanding of accounts receivable processes. Your Responsibilities Process and apply incoming payments (bank transfers and credit cards) to … customer accounts. Help identify and resolve payment discrepancies or unmatched transactions. Assist with daily reporting of cash received and support month-end reconciliations. Maintain accurate customer account data in Excel and internal systems. Support communication with internal departments (e.g. Treasury, Sales) regarding payment queries. Assist with preparing documentation for audits and financial reports. Learn and support intercompany transactions … team. Required Skills, Qualifications, and Experience Currently studying or looking to start studying towards AAT or a similar finance/accounting qualification. Some experience in a finance, admin, or customer service role (internships or work placements are welcome) Strong attention to detail and willingness to learn. Basic understanding of accounting principles is a plus. Comfortable using Excel; knowledge More ❯

exclusive Tastecard discount - dine out with up to 50% off the total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit … the following skills and values: Caring nature Strong communication skills Ability to work as part of a team and independently Flexibility and adaptability to residents' needs Experience in catering service in a similar environment is desirable but not essential Deliver prepared food from the kitchen to dining areas and serve meals in a friendly manner Ensure refreshments are always … available Set up tables, tidy work areas, and prepare food areas for the next service, maintaining high hygiene standards Experience: Experience in busy restaurant, hospitality, or catering environments is preferred Good communication and excellent customer service skills Team player, self-motivated, proactive, and flexible If you want to use your care experience and people skills in an More ❯

Field Engineers to support a nationwide Microsoft 365 migration project. This is a fantastic opportunity to be part of a high-impact deployment, providing essential onsite support across 29 customer sites in the Lancashire area . About the Role As a Field Engineer, you'll be the face of the migration effort at each site, offering 1st line end … user support and ensuring a smooth transition to Microsoft 365. The customer is leading the project; your role is to provide reliable, professional onsite assistance. Key Responsibilities Assist users with Microsoft Outlook email setup and troubleshooting Guide users through SharePoint and File Explorer navigation Support login and usage of Microsoft Teams and OneDrive Help with mobile Authenticator app setup … usage Provide guidance on password change processes Escalate complex issues to VP super-users as needed Ideal Candidate Previous experience in desktop support or field engineering Strong communication and customer service skills Familiarity with Microsoft 365 applications Able to work independently and follow escalation protocols Willing to travel to assigned sites across the Lancashire area Why Join TXP More ❯

busy Generator division. Youll play a key role in maintaining and repairing a range of generators from 20KVA to 500KVA, as well as other specialist equipment, delivering first-class service to customers both on-site and in the workshop. Mobile Generator Engineer - The Rewards Basic salary circa £42,000 (dependent on experience) Up to £50,000 OTE Overtime paid … provided Pension and healthcare package Mobile Generator Engineer - Requirements Electrically and mechanically qualified. Proven experience in servicing and repairing generators. Strong fault-finding skills (mechanical and electrical). Excellent customer service and communication skills. Ability to work independently and as part of a team. A commitment to high standards of safety and compliance. Mobile Generator Engineer - Responsibilities Service, maintain and repair generators and associated equipment. Carry out electrical and mechanical fault-finding. Identify and report machine damage accurately. Maintain comprehensive service and maintenance records. Communicate effectively with your Line Manager and customers to ensure work is completed to the highest standard. Work independently to troubleshoot and resolve technical issues on customer sites and in the More ❯

businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each client’s needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently. Overview: As an IT Helpdesk Support Apprentice at Smart IT, you’ll play a … while also identifying opportunities to improve our processes and services. You’ll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills. You will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to … build a strong foundation for a career in IT support. Responsibilities: Resolving queries – Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system. Problem solving – Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions. Providing technical assistance – Support end-users with day-to-day IT challenges, including software, hardware, and network queries. More ❯

and secure software solutions. - Use the latest AWS technology to manage infrastructure and services in multiple AWS regions around the world- Design and implement tools for the engineering and customer service teams - Design and implement solutions to monitor service health, perform log analysis, and automate recovery - Participate in architecture and code reviews to ensure best practices for More ❯

space. The person: Salesperson or Similar Background in IT Sales Commutable to Bradford The role: Generating leads through established clients or cold calling. Contacting customers and regularly dealing with customer queries. Provide exceptional communication and customer service at all times.BBBH21186 Keywords : Sales , salesperson, IT,IT Sales, IT Software ,Bradford, Business Development , Cold Calling , Internal Sales, External Sales More ❯

great leadership is rooted in strong values.As leaders within this industry, we're committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated More ❯

Where: Darlington Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role If you're a natural More ❯

their professional growth. Contribute to the design and delivery of training programs and continuous improvement initiatives. Build and maintain strong working relationships with internal stakeholders and clients. Deliver exceptional customer service through proactive monitoring and effective incident management. Compile, review, and publish service-focused reports for internal and external stakeholders. Stay informed on emerging threats and industry … be subject to BS7858 screening as a mandatory requirement. About Us The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping More ❯

of online support and business support coordinators to manage both internal and external customers dealing with 1 st line technical support including troubleshooting and system functionality. This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role. … company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development. A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally. The role At least 12 months experience working in a similar technical support … role, including the delivery of exceptional customer service for online systems and booking tools Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation is adhered to across company processes and procedures You will be responsible for client queries such as technical and system issues including change requests, whilst liaising with key internal stakeholders Strong More ❯

in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. How you'll make an impact Our Customer Experience team plays a crucial role in our continuous growth journey. As the first point of contact for our customers, you will be responsible for ensuring they receive high … love helping people and setting a positive tone of communication. You are proactive, like to solve problems and can think outside of the box. You want to develop your customer service and technical skills within an innovative and international company. You have excellent communication and problem-solving skills. You are passionate and ready to make a difference with More ❯

products, but you will also enjoy the best support and training available in the industry, all with a competitive salary? dormakaba are looking for experienced Access Control Installation and Service engineers A job that matters: Your Tasks We need an experienced access control/Entry systems engineer to carry out service, repair and installation on dormakaba products for … There is an excellent package on offer with unlimited overtime and generous basic salaries for experienced engineers. An experience that matters: Your Skills To be considered as a dormakaba service engineer you will need to demonstrate: Between 5 years+ of experience in the field of access control/entry systems with good understand of both mechanical and electronic systems … as well as experience with relevant software You are IT literate with the ability to use app based reporting and customer portal You are based in The East Midlands From Nottinghamshire/Derbyshire to Cambridgeshire/Bedfordshire along the A1M OR from Staffordshire to Leicestershire on the M1 Degree in engineering is desirable but not essential for a candidate More ❯

products, but you will also enjoy the best support and training available in the industry, all with a competitive salary? dormakaba are looking for experienced Access Control Installation and Service engineers A job that matters: Your Tasks We need an experienced access control/Entry systems engineer to carry out service, repair and installation on dormakaba products for … There is an excellent package on offer with unlimited overtime and generous basic salaries for experienced engineers. An experience that matters: Your Skills To be considered as a dormakaba service engineer you will need to demonstrate: Between 5 years+ of experience in the field of access control/entry systems with good understand of both mechanical and electronic systems … as well as experience with relevant software You are IT literate with the ability to use app based reporting and customer portal You are based in The East Midlands From Nottinghamshire/Derbyshire to Cambridgeshire/Bedfordshire along the A1M OR from Staffordshire to Leicestershire on the M1 Degree in engineering is desirable but not essential for a candidate More ❯

products, but you will also enjoy the best support and training available in the industry, all with a competitive salary? dormakaba are looking for experienced Access Control Installation and Service engineers A job that matters: Your Tasks We need an experienced access control/Entry systems engineer to carry out service, repair and installation on dormakaba products for … There is an excellent package on offer with unlimited overtime and generous basic salaries for experienced engineers. An experience that matters: Your Skills To be considered as a dormakaba service engineer you will need to demonstrate: Between 5 years+ of experience in the field of access control/entry systems with good understand of both mechanical and electronic systems … as well as experience with relevant software You are IT literate with the ability to use app based reporting and customer portal You are based in The East Midlands From Nottinghamshire/Derbyshire to Cambridgeshire/Bedfordshire along the A1M OR from Staffordshire to Leicestershire on the M1 Degree in engineering is desirable but not essential for a candidate More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … this highly impactful team. You can find out more about how our design team thinks and operates by reading our Monzo Design blog Moving the business towards demonstrably better customer outcomes in your product area. Having a tangible impact on your collective or squads' quarterly metrics and commercial outcomes. Identifying the biggest opportunities and prioritising your efforts towards them. … Shaping the most impactful research questions your squads or collective need to answer to move towards customer and company goals. Choosing the most effective research method to provide actionable insights in the time available Planning and executing projects to a high standard, balancing pace, quality and breadth to have the most impact. Weaving quantitative and qualitative insights together to More ❯

Project Ability to lead and manage Technical Resources, operating in a matrix management structure Demonstrate examples of working in similar successful positions previously Demonstrate a very high level of customer service and stakeholder management expertise, ensuring Project Stakeholders are kept updated throughout the Project duration Demonstrate commercial awareness and the ability to negotiate with our supplier to ensure … they provide the best balance of quality, service and price Be an excellent communicator with the ability to delivery clear and concise updates to stakeholders, including senior stakeholders within our Business Desirable Experience: IT knowledge, previous experience of delivering projects involving the following technologies, although not essential, is advantageous for the role: Microsoft cloud-based technologies (e.g. M365, Azure More ❯

weight:normal;font-style:normal;text-decoration: underline;} Onsite & Remote IT Support Technician Location: Central London Salary: £35,000 About the company Our client is a well-established Managed Service Provider based in Central London. Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone … client servers (In house servers in place). You'll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed. Apply now to Just IT or email (url removed) and we will review your application. If you are suitable for the role, we will be More ❯

on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues … Escalate unresolved issuesto 3rd Line Support or Cloud Service Providers Document all support activitiesand maintain a knowledge base of common issues and solutions Collaborate with cross-functional teamsto manage and deploy cloud solutions We'd love you to have Strong knowledge of cloud platforms(e.g., AWS, Azure, Google Cloud) Experience with C#, MVC including RESTful API development and consumption More ❯

great fit. What we're looking for in you Ability to learn and explain a technical product or concept Excellent English language and written communication skills Experience providing outstanding customer service for a technical product Experience supporting business customers in a B2B environment The ability to present yourself with professionalism, friendliness, and a willingness to assist Confidence to … speak with customer staff at every level - from Jr. Intern to CEO Natural curiosity and a problem-solver Familiarity with support tools such as Zendesk and Jira A plus: 1+ year experience in a customer support role in the travel industry What you'll be doing Gain an expert level understanding of Duffel's products and share your … questions that customers can answer themselves by creating and maintaining product support documentation Coordinate with Duffel tech team to raise support requests with travel suppliers as required to solve customer problems Influence Duffel's product roadmap by reporting common support themes and suggesting improvement ideas What you can expect from us We're dedicated to your personal growth. Our More ❯

Field Engineer/On-Site Support - West Sussex | £32,000-£40,000 DOE | Travel Required We're looking for a proactive and customer-focused Field Engineer/On-Site Support Technician to join our growing team in West Sussex . If you're confident working independently, solving on-site IT issues, and providing hands-on support to a range … and infrastructure Diagnose and resolve hardware, software, and connectivity issues Assist with installations, upgrades, and deployment projects Maintain clear communication with clients and internal teams to ensure high-quality service Travel regularly across West Sussex and occasionally beyond, with expenses covered ? What We're Looking For: 2-4+ years of IT support experience, including field-based or on … site work Solid understanding of Windows OS, desktop/laptop hardware, printers, networking basics Strong troubleshooting skills and a methodical approach to diagnostics Great customer service and communication skills - professional and approachable Full UK driving license and flexibility to travel ?? What's on Offer: Salary: £32,000 - £40,000 , depending on experience Mileage & travel expenses paid 25 days More ❯

solving skills, with the ability to troubleshoot technical issues and provide effective solutions. Excellent communication skills, both written and verbal, with the ability to interact with clients professionally and customer-focused. Attention to detail and the ability to manage multiple client requests simultaneously. A proactive and self-motivated attitude, with the ability to work independently and as part of … a team. A passion for delivering exceptional customer service and building strong client relationships. 24 days annual leave rising to 29 days. Enhanced parental leave. Medicash (Health Cash Plans). Wellness Days. Flexible Fridays (Opportunity to finish early). Birthday day off. Employee assistance programme. Travel loan scheme. Charity days. Breakfast provided. Social events throughout the year. Hybrid More ❯

Senior Project Manager will take the ownership of a portfolio of projects, delivering to Healthcare Customers within the UK in accordance with contracts and agreed budgets to satisfy the customer and business requirements. The role will focus on improving the efficiency and effectiveness through project management process and tool improvements. Responsibilities: Managing and delivering the allocated project portfolio Maintaining … risk and issue management Maintaining all project documents Providing status reports, identifying accomplishments, risks, issues, milestones against the baseline plan together with forecasts Holding and attending regular internal and customer led project meetings Communicating effectively with all stakeholders Motivating all members involved in the project to ensure it is completed on time, to the specified budget, quality, and performance … criteria Coordinating the delivery of software developments as necessary Arranging delivery of projects in accordance with the contractual requirements. Ensuring contract acceptance and sign off by the customer Accepting the hand over from the sales team to commence project initiation and delivering project hand over to the support team Coordinating activities between Clinisys and third parties as required within More ❯