851 to 875 of 2,998 Customer Service Jobs in England

You will be based at our Bingham depot and will be working closely with your team. Technical Support Officer - The Role: - Deliver the Streetwise service to residents and partners by ensuring that resources, both staff (including agency supply) and vehicles, are available and fully utilised - To help contribute to … Leaders and Coordinators in developing and reviewing risk assessments across Streetwise functions - To actively promote a positive health and safety culture across the Streetwise service area, imbedding it in its daily working practices - Be part of and contribute to the Streetwise Management Team working in conjunction with the Streetwise … and safe systems of work Technical Support Officer - You: - Experience in health and safety e.g. risk assessments and safe systems of work - Experience of customer service - daily service request, queries and complaints and actioning accordingly - Willing to work towards any relevant qualifications e.g. Health & Safety - You will More ❯

making a positive impact on people and the planet. Role Overview: The Digital Workplace Analyst will provide remote and on-site assistance to IT service users, acting as the main point of contact for managing digital workplace incidents and service requests. This role ensures the delivery of timely … internal processes and clear communications. Key Responsibilities: Provide remote and desk-side support to employees regarding IT services. Log all calls in the IT Service Management tool for accurate statistics and analysis. Coordinate with the Group Service Desk for timely incident and service request management. Monitor ticket … queues, identify trends, and escalate major incidents or problems as needed. Share knowledge and participate in meetings to ensure excellent customer experience. Provide advice and guidance to customers and liaise with third parties on support issues. Maintain up-to-date documentation (technical notes, incident resolution notes, etc.). Support More ❯

adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients. Key Responsibilities Ensure that you are kept fully up to date with Insurer/Client SLAs and … multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad … manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Act as a point of contact for repair network members, clients, customers, and team member, providing progress updates as needed. Handle incoming calls More ❯

adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients. Key Responsibilities Ensure that you are kept fully up to date with Insurer/Client SLAs and … multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad … manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Act as a point of contact for repair network members, clients, customers, and team member, providing progress updates as needed. Handle incoming calls More ❯

strategic insight, creativity, and hands-on delivery to accelerate our growth in diverse European markets. You will: · Shape market understanding : Conduct market research and customer discovery to identify trends, needs, and opportunities across Europe. Define and refine ideal customer and partner profiles, ensuring our offering stands out in … a competitive landscape. · Drive proposition development : Translate market insights into actionable product and service roadmaps. Collaborate with development, marketing, sales, and customer relation teams to align features, pricing, and messaging with market needs. Create and validate compelling value propositions for different segments. · Lead commercial enablement : Develop and implement … commercial enablement for both direct and indirect (reseller) channels. Equip sales, customer relations and partners with the tools, collateral, and training needed to win and retain customers. Champion adoption and advocacy through targeted marketing and engagement initiatives, supported by our marketing team. · Measure and optimise impact : Track and analyse More ❯

financial services provider in the Islamic finance sector. The ideal candidate will combine an understanding of the mortgage market with a natural flair for customer service, and a genuine passion for delivering Shariah-compliant home finance to our customers. As part of our team, you will be the … ll be using phone, email and webchat to nurture enquiries and guide our customers through their application journey, ensuring a seamless and values-aligned customer experience. Key Responsibilities Customer Communication & Engagement - Be the Voice of StrideUp Engage customers via Webchat, email, and inbound inquiries , ensuring quick and professional … responses. Manage the email inbox , handling customer queries and directing them efficiently to the right team. Convert inbound leads into active applications by identifying customer needs and guiding them through the next steps. Encourage and nurture customers to move forward -following up with interested clients and overcoming objections More ❯

per annum, depending on experience Full-time, Permanent Careers Plus are delighted to be working with a well-established managed service provider based in the Northeast of England who is looking to hire an IT Support Specialist. This is a great opportunity to join an employee-owned company which … troubleshoot and resolve complex technical issues. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service: A customer-oriented attitude with a focus on delivering top-notch support. Adaptability: Willingness to continuously learn and adapt to new More ❯

seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! Were inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, youll be at the heart of providing essential hardware support to a prestigious government client. From … Installing, configuring, and relocating desktop equipment. Building and configuring workstations, including network port reconfigurations. Preparing and building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining … audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business … working part time on a 6 month contract. Hours 15 - 22 per week (we are flexible). As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management … applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business … working part time on a 6 month contract. Hours 15 - 22 per week (we are flexible). As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management … applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction More ❯

can apply their extensive collection of skills to this role and provide invaluable assistance to the Marketing Manager. This company prides itself on its customer service and boasts awards to support it! The ideal candidate for this role will be someone equally customer-centric and passionate about … everything they do. Does this sound like you? Read on... Main Roles and Responsibilities of CRM Executive: Develop and execute email marketing campaigns. Building customer emails. Analyse customer data to drive innovative marketing campaigns. Report on customer campaigns, making educated suggestions for improvement. Work closely with the More ❯

a flexible approach to working from various locations across Greater Manchester are also required. The candidate should be able to build positive relationships with service users, work autonomously, and collaborate effectively as part of a team. If you're passionate about making a difference in people's lives and … Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits More ❯

projects from start to finish, including CCTV, Access Control, Intruder, and Fire Alarm Systems. The successful candidate will contribute to the team, delivering excellent customer service and being rewarded for their efforts. Liaise with the Lead Engineer on challenging sites, including critical issues. Work closely with subcontractors and … onsite clients. Maintain Fire & Security Systems within your region as needed. Communicate effectively with customers and schedulers for site visits. Use customer portals as directed by your Lead Engineer, adhering to customer requirements. Support Service Engineers on specific jobs and occasionally work outside your designated postcode. Plan … with support from the Stores team. Attend training sessions as required. Participate in Engineering team meetings. Identify personal training and development needs to enhance customer service. Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic More ❯

having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation … Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an … Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised More ❯

Platform Service Manager Permanent London Salary circa £40 ,000 Sterling Williams are working alongside a great Asset Management firm who are seeking a Platform Service Manager to join the team to provide office based front line telephone servicing and support to their platform clients. The role involves extensive … direct telephone and email contact with financial planners, paraplanners and wealth managers (intermediaries). The role is about developing strong relationships built on outstanding service for all and any queries that our clients and their client dealings with the platform. The role holder will work closely with the Regional … Platform Relationship Managers and Operations team to provide excellent customer service to our intermediary practices. Responsibilities of the position: Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensuring all calls are answered in a timely manner and dealt More ❯

ensure the Occupiers and their visitors can focus on their core business. The purpose of the role: The TSM ensures that the appointed MEP service partner(s) works with the JLL FMs as a cohesive team, reflecting the vision and ambition of AI. The role requires the effective management … audits, actions, and document review Proven track record of technical problem solving. Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience. Effectively manage the allocated service partners and their contract … including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations. Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and reports are completed promptly and accurately. Ensure all contracts are maintained More ❯

link to our customers. They partner with our customers to implement systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional … project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs Scoping and estimation of effort required for small and medium implementation projects Provide excellent high-touch customer service, building strong … relationships and ensuring that each customer is a reference Maintain a high level of customer satisfaction (based upon survey scores) Troubleshoot implementation issues Configure, test and refine multiple interacting system modules Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer More ❯

open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: KEY ACCOUNTABILITIES CUSTOMER Manage cross-functional team of IT professionals to support assigned business clients/internal partners/stakeholder needs and requirements. Responsible for project delivery … own area. Communicate business vision/goal and portfolio priorities to team members (e.g. Application Owners/Development Managers, Business Systems Analysis, Platform/Service and/or Technology Project Managers etc.). Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage … Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate. Maintain proficient knowledge of the competition, customer/industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate. Maintain high level of customer service and More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business … IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Helpdesk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies … network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT More ❯

Job Summary The Field Service Engineer will primarily be responsible for the visited maintenance contracts which vary in complexity and size. There will also be a requirement to support our Resident site teams as required. Reporting to the Service Coordinator, the Field Service Engineer will be eager … support and assistance to the KNAPP UK resident sites as required to fulfil the high standards of support we offer, providing another aspect of customer service. Duties and responsibilities include, but are not limited to: Electrical strip-down/re-assembly, field wiring, machine calibration and system testing Working … knowledge of physics Computer literate with basic Microsoft Office skills Ability to learn skills quickly Attention to detail and exceptional follow-up skills Excellent customer service skills for both internal and external customers Superior communications skills Reliable, self-motivated and ability to think on their feet Willing to More ❯

We're recruiting for a Service Desk Analyst for a Global Media company. This role is an initial 6 month contract - Rate is £185 per day (Inside IR35) We require the successful candidate to be part of the team's existing shift pattern. Shifts rotate Monday to Friday, with … end users across a variety of technical issues. You will investigate, resolve, and document incidents and requests, ensuring timely and effective solutions aligned with service level agreements. Responsibilities - Answer support calls and chats; manage incoming service tickets - Monitor and follow up on ticket queues daily - Maintain strong knowledge … inquiries - Provide on-site support when required - Log all communication and steps within tickets - Professionally handle support queries via phone, email, chat, and self-service - Escalate issues appropriately according to procedure - Use knowledge base and team support for resolution - Deliver informal technical guidance to users - Support users remotely across More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯