851 to 875 of 2,267 Customer Service Jobs in England

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL Knowledge. Excellent Problem Solving … d love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

seeking: Communication Ability to interact with Business users in a professional manner Ability to communicate directly with peers and customers remotely or face-to-face Excellent presentation skills Highly customer focused with a drive to work collaboratively High Performer Strong analytical and problem solving skills Ability to make recommendations and take decisions Highly organised with effective time management and … Proven Experience of Oracle ODI/OAS Experience in AWS (in particular terraform, lambda, step functions, S3) Understanding of machine learning or data science, including python. Experience working with customer or vehicle data. Who you'll be working with This role would be to join the data portion of the Customer team, where we work across the business … data engineers and analysts working closely alongside members of the business in an agile way to deliver quick, innovative value. This role would be one of five within the Customer area, while the wider D&BI team has around 30, allowing team members significant opportunity for training and movement within the team. Benefits Motability Operations is a unique organisation More ❯

1st Line IT Support | Telford | £25,000- £27,500|Permanent We are seeking a proactive and customer-focused First Line IT Support Analyst to join our client’s IT Service Desk team. In this role, you will be the initial point of contact for all IT-related issues, providing timely and effective technical support to ensure the smooth … the right person. Opportunity: Serve as the first point of contact for all IT support queries, via phone, email, and ticketing system Accurately log, track, and resolve incidents and service requests, escalating where necessary Provide technical support for a range of systems. Assist with user account setup, access permissions, and equipment configuration. Deliver a high standard of customer service while troubleshooting and resolving issues Contribute to documentation and continuous improvement of service desk procedures Personal Profile: Previous experience in a helpdesk or IT support environment. Excellent communication and interpersonal skills Strong problem-solving ability with a customer-first mindset For more information, please apply or contact Lois Barber. By responding, we will register you More ❯

Android and iOS devices (preferably in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days … scheme DBS Certificate paid for by the company Training and development opportunities Annual salary review Employee of the Month (£100 reward for outstanding contributions) Staff appreciation days and long service awards Friendly, supportive team environment with regular social events More ❯

Job Overview A reputed privately-held British IT services and digital transformation company is looking for an experienced Field Service Engineer for Client premises, Data Centres, and Telephone Exchanges. The employee requires to Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is … Some travel will be made by flight or train and will be covered by company expenses. Experience in Networking, Copper and Fibre Cabling. Experience in deploying networking hardware. Excellent Customer service skills. Field Technician service experience More ❯

Head of Procurement - Technology & Customer Ops We are evoke, one of the world's leading betting and gaming companies. The Group owns and operates internationally renowned brands including William Hill, 888, and Mr Green. Procurement at evoke is in a period of transformation and we are looking for progressive leaders to help grow our team capability and realise significant … evoke Procurement team are responsible for the management of all third party spend across the evoke group. We are looking for a Head of Procurement to own the Technology & Customer Ops category across the business - Leading a small team & working with key stakeholders to drive strategic value and opportunity with our supplier ecosystem. You'll evidence approach to data … driven and pragmatic decision making with experience of category experience in Payments, customer service delivery, managing outsourced providers particularly beneficial You'll have understanding of the broader ESG agenda and the importance of addressing Scope 3 emissions within our supplier footprint. What you will be doing: Creating & executing category strategies aligned to strategic business initiatives & objectives Lead end More ❯

an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team. I'm looking for a proactive and customer-focused IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end … resolve issues related to Windows OS, Microsoft 365, and networking Install, configure, and troubleshoot Microsoft Office 365 applications and services Manage your workload using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of … customer satisfaction Contribute to documentation and internal knowledge sharing. Essential Skills and Experience Strong, methodical problem-solving abilities Excellent communication and interpersonal skills Solid understanding of Windows desktop operating systems and troubleshooting Hands-on experience installing and supporting Microsoft Office 365 products Good working knowledge of TCP/IP, Ethernet networking, routing, and firewalls Strong customer service More ❯

an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team. I'm looking for a proactive and customer-focused IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end … resolve issues related to Windows OS, Microsoft 365, and networking Install, configure, and troubleshoot Microsoft Office 365 applications and services Manage your workload using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of … customer satisfaction Contribute to documentation and internal knowledge sharing. Essential Skills and Experience Strong, methodical problem-solving abilities Excellent communication and interpersonal skills Solid understanding of Windows desktop operating systems and troubleshooting Hands-on experience installing and supporting Microsoft Office 365 products Good working knowledge of TCP/IP, Ethernet networking, routing, and firewalls Strong customer service More ❯

maintain low arrears and losses in a specialist lending environment. Escalate out-of-policy cases with clear rationale and engage key stakeholders in Group Risk. Ensure strong AML and customer due diligence practices are followed. Maintain high accuracy across documentation and data entry. Respond promptly to internal and external queries, upholding service standards. Communicate decisions clearly to brokers … mortgages is essential Experienced Senior Underwriter looking for the next step. We can also consider experienced 'Heads of' Strong risk awareness paired with balanced judgment. Commitment to delivering exceptional customer service with a customer-centric approach. Adaptable and flexible in achieving delivery goals. Skilled in management and collaboration. Effective communication skills. Adaptable to new products and emerging More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly expanding … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs, and ensuring knowledge transfer is smooth and complete What More ❯

and analyse account performance: Regularly review account performance and identify opportunities for improvement. Sales Strategy and Execution: Achieve and exceed agreed sales targets and KPIs. Prepare and deliver compelling customer-facing sales presentations. Create and present proposals that effectively communicate the value of Agfa Radiology Solutions. Negotiate and close deals. Handle contract negotiations and close deals to secure new … business. Collaboration and Communication: Collaborate with internal teams. Work closely with marketing, product development, and customer service teams to ensure a cohesive approach to business development. Ensure Positive Customer Experience. Address client needs and concerns promptly, ensuring a high level of customer satisfaction. Market Analysis and Competitor Monitoring: Monitor market trends and competitor activities. Stay updated … Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress). Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes). What we offer now and in the future: Dynamic global organization with More ❯

sales team to lead technical demos, run proof-of-concept trials, and answer complex questions-ensuring each solution fits the client's architecture perfectly. Your friendly, confident guidance builds customer confidence from the first meeting through onboarding, making sure new Enterprise clients adopt our platform seamlessly and successfully. What you'll be doing: As a Solutions Engineer you'll … Commercial Team to understand client requirements and their objectives. Liaising with technical POCs to do technical discoveries and assess their needs. Designing and architecting comprehensive solutions that address the customer needs and align with their technical infrastructure, goals and requirements. Addressing technical questions, concerns, and objections raised by customers during meetings, providing clear and concise explanations and solutions. Planning … and executing on validating our solutions fit and functionalities with the clients technical infrastructure. Partnering alongside the New Business and Customer Success Commercial Teams to support executing on strategic deals. Translating the proposed technical solutions into clear value propositions to customers. Leveraging your technical expertise to support the Enterprise sales team in identifying and pursuing new opportunities. Combination of More ❯

Troubleshoot and resolve a wide range of issues related to desktops, servers, cloud platforms, and networks Configure and deploy devices including servers, laptops, desktops, tablets, and Chromebooks Maintain accurate service desk records using Atera, ensuring timely ticket updates and resolutions in line with SLAs Escalate complex issues appropriately, maintaining clear communication with clients and internal teams Support client infrastructure … and PPE Essential Skills & Experience Previous experience in an MSP or IT services provider environment Solid troubleshooting ability across a range of IT systems and platforms Strong communication and customer service skills with a positive, can-do attitude Ability to work independently, manage priorities, and thrive under pressure Proficiency in Microsoft Office and basic networking concepts Desirable Skills More ❯

business opportunities, as well as growing existing and re-engaging lapsed key accounts. Develop strong, proactive relationships with channel partners, maintaining regular engagement to generate qualified leads, align on customer opportunities, and support joint go-to-market plans. Create and manage a robust sales pipeline, using insight-led engagement to shape tailored proposals that drive revenue. Plan and deliver … Maintain CRM data accurately and provide regular sales forecasting, including short-term rolling forecasts and longer-term pipeline visibility. Represent the business at industry events, exhibitions, and partner/customer meetings, ensuring professional representation and deepening market presence. Work closely with internal departments (Marketing, Solutions, Customer Service, Business Support) to ensure a seamless customer journey from … licence and able to travel regularly Core Competencies Integrity & Accountability - Acts with honesty and responsibility in all interactions Collaboration - Works well across teams and departments to achieve shared goals Customer Focus - Prioritises client needs and builds long-term value-based relationships Adaptability & Growth - Embraces change, learns continuously, and seeks improvement More ❯

Job Title: Head of IT (3 months interim contract) Location: Midlands/Droitwich Job Type: Interim Contract Salary: Competitive Day Rate Airband is a leading internet service provider delivering high speed broadband to rural communities. We provide a variety of solutions to connect our customers including Fibre to the Premises and Fixed Wireless Solutions. In fact, we are leading … the way in Wireless and there has never been a more exciting time to join Airband as we continue to grow our customer base across our network. Role Overview The Head of IT will lead the design, implementation, and management of the company's IT infrastructure, applications, and digital services. This role encompasses enterprise IT operations, cybersecurity, business applications … user support, and overall IT governance. As a key member of the leadership team, the Head of IT ensures robust, secure, and scalable systems that support our commercial operations, service delivery, and strategic goals. Responsibilities will include IT Strategy & Governance, Enterprise Applications & Business Systems, Cybersecurity & Compliance, IT Operations & Infrastructure, Helpdesk & User Support, Leadership & Team Development. Skills required Technical knowledge More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … and be a part of it? What will you be doing? Due to ongoing growth at Magdalene, were excited to offer a 6-month fixed-term opportunity as a Service Management Specialist, with potential for a permanent role. Youll work in our 24x7 Service Management Centre. Shift pattern: 2 weeks MonFri (1 week earlies … week lates 10:0018:00), followed by 1 week of 6-hour days and on-call duties. In this role, youll manage customer tickets, monitor systems, prioritise faults, coordinate engineers, track tasks, and ensure SLA compliance. Youll also handle reporting, maintenance, and supplier access, working in a fast-paced, collaborative environment. What youll bring? You have outstanding customer More ❯

to provide first and second-line technical support for all staff and pupils as one of the three points of contact for all IT-related support calls and IT service desk tickets. Prioritising calls and escalating to the IT Systems Manager if necessary. The IT Support Engineer will be responsible for mobile technology and covering hardware and software used … all incoming calls, and provide a professional first point of contact for all staff, pupils and external clients such as parents. Taking ownership of assigned tickets through the IT service desk, and ensuring a prompt and efficient service, escalating to Systems and Data Managers if necessary. Provide support to staff with the delivery of IT resources for events … of Office 365 is required. Experience of using Azure Active Directory to manage users and devices is an advantage. Passion for and knowledge of current technology. A commitment to customer service and their experience. Ability and willingness to learn new technologies, practices and a commitment to learning and development. Flexible, adaptable and diplomatic in their approach to work. More ❯

resources. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the wider delivery team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues delivering solutions while working within budget. Negotiate with suppliers to provide best balance of quality, service and price. Be More ❯

Are you tech-savvy, enjoys problem solving & is a people person? Whether you're a recent IT graduate or a tech-savvy customer service professional looking to step into a more technical role - this could be the perfect opportunity for you. Our client, a well-established business is looking to bring in a confident, people-focused IT Support More ❯

Are you tech-savvy, enjoys problem solving & is a people person? Whether you're a recent IT graduate or a tech-savvy customer service professional looking to step into a more technical role - this could be the perfect opportunity for you. Our client, a well-established business is looking to bring in a confident, people-focused IT Support More ❯

this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too! You will be providing a high quality, professional standard of customer service as part of an established IT team and will need to enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving More ❯

Tracking and maintaining the progress of the testing function throughout the project lifecycle Benefits Annual leave enhanced with long service. Access to our prestige benefits and rewards portal. Long service rewards: both financial and leave based. Health cash plan. Life assurance scheme. Critical Illness cover Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other … Good documentation skills with a willingness to learn and develop GCSEs (or equivalent) grade C or above in English and Maths Desirable: ISTQB Foundation Certification (or equivalent) Background in customer-focused environments or customer service Experience in IT/software environments If you’re looking to grow your career in a flexible, collaborative environment, we’d love More ❯

team. Role As part of a team, you’ll provide 1st line technical support; answering support queries via phone and email. As part of a team, check and maintain customer backups. Occasionally visit customer sites with a member of the team to provide onsite troubleshooting, support and hardware/software installations. As part of a team, take ownership … of a team, arrange for external, third-party technical support where problems cannot be resolved in-house. To log all actions and time, in real-time, on the appropriate customer ticket To account for at least 6 hours per day via the ticketing system. As part of a team, work on all tickets according to SLA events and priority. … Proactively communicate with the customer by phone and via the ticket during the life cycle of the support fault or request. Follow and adhere to all of the appropriate, documented procedures for all repeatable tasks. Training Calder IT has previously taken on apprentices within the business. These apprentices still form part of the business. It is anticipated that following More ❯