51 to 75 of 1,445 ITIL Jobs in England

software environments, internal & external-facing networks, performance, monitoring, reporting and continual patch maintenance ensuring security of systems. Working with Managed Services to continue developing ITIL service culture ensuring timely updates and resolution of tickets within SLAs. Creating and improving support and troubleshooting documents. Provide technical assistance, fault diagnostics and IT More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills with the ability to work independently and collaboratively. More ❯

communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your More ❯

and developing Dynamics 365 Proven experience using Agile Scrum and Waterfall Knowledge and experience of one or more technology best practices including Scrum, Kanban, ITIL, Lean or others Proven experience leading and developing a team A strategic thinker Strong problem-solving skills Bachelor degree or Masters in Computer Science, Business More ❯

skills will support your day-to-day tasks, while experience with data analysis and business intelligence will help you make informed decisions. Experience with ITIL Service Management Processes and working within organisations focused on facilities or asset management and on-site work orders will be advantageous. Familiarity with modern service More ❯

gain required customer involvement to resolve and close tickets timely. Skilled in troubleshooting, preferably with experience of working as a support consultant in an ITIL environment. Advantageous Qualifications and Skills Additional Skills: Databricks, Python, .NET Framework (C# or VB.NET) IBM Cognos BI or IBM Planning Analytics Azure Fundamentals (AZ More ❯

ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to More ❯

ability to ensure adherence to these standards (e.g., EU-DORA, CBI, FCA/PRA, MAS). Professional IT and Cyber Security certification (e.g., BCI, ITIL, ISACA). Proven experience in building and managing relationships with stakeholders from various backgrounds and cultures, ensuring effective communication and collaboration. Computer literate including Microsoft More ❯

cultural adoption What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Proven ITSM tooling implementation experience Supporting customers through Transformation journeys (i.e. Journey to Cloud) Experience More ❯

ability to ensure adherence to these standards (e.g., EU-DORA, CBI, FCA/PRA, MAS). Professional IT and Cyber Security certification (e.g., BCI, ITIL, ISACA). Proven experience in building and managing relationships with stakeholders from various backgrounds and cultures, ensuring effective communication and collaboration. Computer literate including Microsoft More ❯

on experience with troubleshooting issues and resolving problems at both server and End User Compute platforms. Reviewing support tickets and managing through to resolution (ITIL Framework). Maintaining a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA More ❯

the continuous improvement of our managed services. 1-2 years in a similar IT support role Experience in a service desk environment, ideally following ITIL principles Microsoft Windows Server () Microsoft 365 (Outlook, SharePoint, OneDrive, Teams) Active Directory Windows 10 & 11 Apple OS/Mac support Microsoft Office Suite Backup technologies More ❯

or similar. General understanding of operational risk and risk-related control frameworks and practices such (ISO 27001, NIST SP 800-53, NIST CSF, COBIT, ITIL, etc.). Experience with IAM tools and technologies, such as Microsoft Entra ID (formerly Azure Active Directory), SailPoint, or similar. Experience with CyberArk for user More ❯

in ERP related administration and support roles Must be able to attain and hold National Security Vetting to a minimum of SC level Desirable ITIL, CISA, CISSP an advantage but not required Expertise in incident management, troubleshooting, and system performance monitoring Experience with SAP S/4HANA Public Cloud edition More ❯

Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications More ❯

Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of risk and compliance requirements related to IT transformations Experience working the financial services or banking sector More ❯

Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of risk and compliance requirements related to IT transformations Experience working the financial services or banking sector More ❯

mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (with VIP treatment for Mac users) OKTA experience would be beneficial Experience with AD/Azure AD More ❯

a business analysis capacity to capture client requirements. Essential certifications Agile based project management certification such as Agile Certified Practitioner. Desirable certifications: SCRUM Master. ITIL (or another process best practice such as Six Sigma or COBIT). Agile Foundation or Practitioner. ServiceNow certifications. What in it for you. Competitive salary More ❯

mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD/Azure AD/Entra IT More ❯

of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution More ❯

and technological advancements. YOUR FUNDAMENTAL QUALITIES Minimum of 3 years' experience in a technical support role within a corporate IT environment. Strong understanding of ITIL principles and their application within an IT function. Experience supporting desktop users with both hardware and software-related issues. Proficiency in troubleshooting and supporting Windows More ❯

querying or report creation (Power BI). Knowledge of Elastic Search and Kibana. Experience of configuring Application Monitoring and Dashboards. Experience working in an ITIL environment. What's in it for you? Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best More ❯

years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/ More ❯

record of working within effective teams, delivering high-quality service management. Excellent documentation skills, capable of producing clear and concise technical documentation. Desirable Certifications: ITIL Foundation (preferred). Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or equivalent technical certifications. Want to know more about the role? APPLY More ❯