Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITIL certification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are currently overwhelmed More ❯
Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITIL certification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are currently overwhelmed More ❯
across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Sanderson
system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯
to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred. More ❯
we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid understanding of end to end SAP modules/taxonomy and how they interact Experience with transition SAP program to operational phase. Strategic thinker More ❯
level or equivalent experience or training Trained in some hospital systems or evidence of other software application experience Achieved an IT computer qualification (ECDL or equivalent) Desirable Awareness of ITIL Service Management methodology. Experience Essential Detailed knowledge and awareness of users of ICT across the NHS or another large organisation Has proven experience of working with teams and individuals from More ❯
environments. Ability to produce accurate reports with high attention to detail. Strong planning, organisational, and communication skills. Ability to work independently and collaboratively under pressure. Experience working within an ITIL service-focused team. Problem ownership and accountability. Excellent knowledge of systems and technologies used by USS. At USS, every individual contributes to building a secure financial future for our members More ❯
of risk management with experience in areas such as tools abuse, account management, threat actors and phishing. Strong collaboration to ensure consistent service delivery for key stakeholders. Familiarity with ITIL 4 practices and service management principles (desirable, but not essential). Excellent stakeholder communication and relationship-building skills. Strong organisation, scheduling, and delivery planning capabilities. Passion for games, players, and More ❯
Merton, London, United Kingdom Hybrid / WFH Options
N Consulting Limited
Experience: Insurance Job Description: Experience: 20+ years in IT service delivery, 5+ years in insurance domain. Should have managed multiple large projects/programs. Education: Bachelor's degree; PMP, ITIL, Agile certifications preferred. Domain Knowledge: Expertise in insurance processes and regulations. Technical Skills: Familiarity with IT transformation tools/strategy, cloud solutions, and Agile/Waterfall methodologies. Soft Skills: Strong More ❯
Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing Service Management Resources. Reasonable More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Arden Resourcing Limited
are also valued. · Knowledge and experience of integrations with tools such as Azure DevOps, Jira, and SAP. · Strong knowledge of enterprise architecture frameworks (e.g., TOGAF), Agile delivery methodologies, and ITIL practices. More ❯
of training offerings, contributing proactively to team initiatives Establish and evolve the technical trainer function within the business Skills & Experience Level 3 Certificate in Education and Training (or equivalent) ITIL v3 or v4 Foundation Certification Excellent attention to detail with a strong focus on quality High standard of written and verbal communication skills Proven ability to build relationships and communicate More ❯
Bristol, Avon, England, United Kingdom Hybrid / WFH Options
Sanderson
years. Skills Experience with all aspects of service management. Experience within the financial services industry is a MUST. An understanding of Operational Resilience and Disaster Recovery. Understanding of ITIL and ServiceNow would be beneficial. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications More ❯
experience with Splunk, including querying, regex, alerts, and dashboards setup (no need for Splunk admin knowledge). Application log analysis skills and prior experience troubleshooting issues in production environments. ITIL, ticket, and incident management skills with relevant work experience. Proactive approach to production issues, including notifying the team about ongoing and potential future issues. Ensuring client SLAs are met by More ❯
York, North Yorkshire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role.As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to More ❯
York, North Yorkshire, United Kingdom Hybrid / WFH Options
Hays Business Support
and previous 1st Line Level knowledge would be an advantage.Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working More ❯
printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members More ❯
printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members More ❯
MES/MOM technologies (eg, Aveva/Wonderware Intouch). Good understanding of PLCs, SCADA, HMI, sensors, IIOT devices, and machine integration protocols (eg, OPC). Working knowledge of ITIL processes and tools (eg, Incident, Problem, Change Management using ServiceNow). Proven ability to investigate, analyze, and resolve complex technical problems in a structured manner. Contract Details: Duration: 6 months More ❯
skills and reporting tool experience (OTBI, BI Publisher) Familiarity with tools such as FBDI, ADFDI, HDL & HSDL Understanding of Record to Report and Order to Cash processes Awareness of ITIL practices and change control Desirable: Oracle Fusion certifications Experience in a professional services or global corporate environment Strong communication skills and ability to translate technical details to non-technical users More ❯
and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team Desktop Support – Win 10 & OSX Device management and monitoring ITIL – Focus on Service design/transition and operation IT security – client and server anti-virus, email anti-phishing and anti-spoofing, multi-factor authentication, firewall, web filtering. Office 365 Management More ❯
problem-solving ability and ownership mentality. Strong documentation and organisational skills; confident using ticketing systems and standard office software. Eligible for or already hold DV Security Clearance. Knowledge of ITIL and wider MOD networks across land and sea is advantageous. If you're technically sharp, operationally focused, and thrive in demanding defence environments, this is a fantastic opportunity to play More ❯
problem-solving ability and ownership mentality. Strong documentation and organisational skills; confident using ticketing systems and standard office software. Eligible for or already hold DV Security Clearance. Knowledge of ITIL and wider MOD networks across land and sea is advantageous. If you're technically sharp, operationally focused, and thrive in demanding defence environments, this is a fantastic opportunity to play More ❯
High attention to detail and a passion for maintaining software quality throughout the development lifecycle. Experience in transforming technical processes and supporting the development of ITSM within a maturing ITIL environment. What is the next step? If you believe this is the right role for you, click ‘Apply’ or call us, and one of our team members will be happy More ❯