776 to 800 of 826 ITIL Jobs in England

are responsible for service standards of our business orientated technologies. You will be responsible for all stages of service within the lifecycle driving service excellence with a blend of ITIL and Agile. You must maintain exceptional relationships with stakeholders to manage their needs, technical teams to maximise service and delivery and suppliers to manage the service they provide. Responsibilities You … and manage all proactive actions to reduce risk/reoccurrence of major incidents. Provide regular high-quality executive reporting about service-related matters and any ad hoc requirements. Qualifications ITIL Certifications Technical Competencies Action Planning - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on More ❯

day operations of the service desk, ensuring SLAs and KPIs are met Act as a technical escalation point and provide guidance on complex issues Drive service improvements and champion ITIL-aligned processes Collaborate with wider IT teams to ensure seamless support and issue resolution Foster a culture of accountability, learning, and continuous improvement What You'll Bring: Proven experience as … a senior service desk role Strong technical background with the ability to be hands-on when required Excellent communication and stakeholder management skills Solid understanding of Microsoft Active Directory ITIL Foundation certification (or equivalent experience) A proactive, solution-focused approach with a passion for delivering outstanding service Why Join? Be part of a respected UK-leading organisation with a strong More ❯

an ICT Service Desk or Helpdesk function. Strong leadership and team management capabilities. Excellent communication and stakeholder engagement skills. Proficiency in monitoring and reporting on service performance. Familiarity with ITIL principles and service management processes. Desirable Qualifications ITIL Foundation or higher certification. More ❯

that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve … an equal opportunities employer You will ideally have Experience of working in a client facing IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework ideally v3 Foundation Must be capable of working unsupervised to agreed timescales Excellent communication skills – both verbal and written Excellent interpersonal skills Ability to develop good relationships with customers More ❯

for Microsoft 365 and Azure services while working closely with dynamic software engineering teams. You'll play a key role in service migrations, onboarding/offboarding, ticket prioritisation, and ITIL-based processes. This role also involves consultancy, on-site audits, and producing clear reports for clients, making it ideal for someone looking to step up in their IT engineering career. … Contribute to the design and build of new client environments. Essential Skills: Practical experience supporting Microsoft 365 and Azure services. Proven track record of managing tenant migrations. Experience with ITIL processes and ticket management/escalation. Strong written and verbal communication skills for client reporting. Ability to prioritise workload effectively in fast-paced environments. Experience supporting software engineering or technical More ❯

for Microsoft 365 and Azure services while working closely with dynamic software engineering teams. You'll play a key role in service migrations, onboarding/offboarding, ticket prioritisation, and ITIL-based processes. This role also involves consultancy, on-site audits, and producing clear reports for clients, making it ideal for someone looking to step up in their IT engineering career. … Contribute to the design and build of new client environments. Essential Skills: Practical experience supporting Microsoft 365 and Azure services. Proven track record of managing tenant migrations. Experience with ITIL processes and ticket management/escalation. Strong written and verbal communication skills for client reporting. Ability to prioritise workload effectively in fast-paced environments. Experience supporting software engineering or technical More ❯

Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the … services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays More ❯

Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the … services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays More ❯

Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the … services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays More ❯

Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the … services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays More ❯

Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the … services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays More ❯

in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and … resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer-focused environments (healthcare/NHS exposure highly More ❯

in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and … resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer-focused environments (healthcare/NHS exposure highly More ❯

in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and … resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer-focused environments (healthcare/NHS exposure highly More ❯

comfortable managing significant budgets, supplier accounts and serious incidents. You’ll know the regulatory landscape and be able to represent the service with confidence at board and government level. ITIL v4 is required. Above all, you’ll combine technical and commercial experience with calm, pragmatic leadership and a focus on service reliability, cost efficiency and sensible innovation. What we can … communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance: Due to the secure nature of our work, successful candidates must pass all vetting and security requirements. For this role the Vetting Clearance is Force Clearance Level More ❯

comfortable managing significant budgets, supplier accounts and serious incidents. You’ll know the regulatory landscape and be able to represent the service with confidence at board and government level. ITIL v4 is required. Above all, you’ll combine technical and commercial experience with calm, pragmatic leadership and a focus on service reliability, cost efficiency and sensible innovation. What we can … communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance: Due to the secure nature of our work, successful candidates must pass all vetting and security requirements. For this role the Vetting Clearance is Force Clearance Level More ❯

comfortable managing significant budgets, supplier accounts and serious incidents. You’ll know the regulatory landscape and be able to represent the service with confidence at board and government level. ITIL v4 is required. Above all, you’ll combine technical and commercial experience with calm, pragmatic leadership and a focus on service reliability, cost efficiency and sensible innovation. What we can … communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance: Due to the secure nature of our work, successful candidates must pass all vetting and security requirements. For this role the Vetting Clearance is Force Clearance Level More ❯

comfortable managing significant budgets, supplier accounts and serious incidents. You’ll know the regulatory landscape and be able to represent the service with confidence at board and government level. ITIL v4 is required. Above all, you’ll combine technical and commercial experience with calm, pragmatic leadership and a focus on service reliability, cost efficiency and sensible innovation. What we can … communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance: Due to the secure nature of our work, successful candidates must pass all vetting and security requirements. For this role the Vetting Clearance is Force Clearance Level More ❯

comfortable managing significant budgets, supplier accounts and serious incidents. You’ll know the regulatory landscape and be able to represent the service with confidence at board and government level. ITIL v4 is required. Above all, you’ll combine technical and commercial experience with calm, pragmatic leadership and a focus on service reliability, cost efficiency and sensible innovation. What we can … communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance: Due to the secure nature of our work, successful candidates must pass all vetting and security requirements. For this role the Vetting Clearance is Force Clearance Level More ❯

. Lead, mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. Demonstrable … experience with test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you're an experienced Test Lead ready to take the next step in your career, we'd love to hear from you. More ❯

secure, naturally) Crafting disaster recovery plans that actually work - because "have you tried turning it off and on again?" isn't always viable for production systems Herding incidents through ITIL processes with the grace of a seasoned shepherd Creating documentation so clear that your future self will thank you (and so will everyone else) Collaborating brilliantly with service management, security … an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes Stellar communication skills and the ability to stay calm when everything's on fire Bonus points for More ❯

Role: Application Support Developer Location: Birmingham (Hybrid 1 Days A Week In-Office) Salary: £45,000 - £50,000 (Up to £55,000 with Library Systems Experience) Benefits: Competitive Pension and Annual Leave Employment Status: Fixed-Term (18 Months Initially) Network More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The More ❯

Cyber, Digital and Physical. You'll need to have • Previous experience working with IT Systems in a corporate environment. • Good knowledge of control frameworks such as ISO27001, ITIL (Information Technology Infrastructure Library), NIST, IEC 62443 and SABSA. • Good knowledge of Risk Management Methodologies such as ISO27005, IRAM2 and IEC 62443 3-2. • Strong technical skills across IT. • Ability to More ❯