Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier … team-oriented mindset. The candidate should be resilient and able to handle high-pressure situations. Role Requirements Essential Qualifications: Bachelor's degree in IT, Computer Science, or related field ITIL Foundation Desirable Qualifications: ITIL Practitioner in relevant competencies Essential Experience: Minimum 5 years in IT service management At least 2 years in a supervisory or managerial role Desirable Experience: Experience … service Desirable Skills and Competencies: Familiarity with electronic records platforms Experience with Azure, Intune, or similar tools Knowledge: Microsoft Operating Systems and Office Active Directory, Office 365 Understanding of ITIL Additional Requirements: Right to work in the UK Ability to travel as required May be subject to a DBS check More ❯
setting the standard for support in our industry. The role of a Business Support Analyst II is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v4 framework of ITIL v4 framework of Service Operations, Service Transition and Continuous Service Improvement. A Business Support Analyst III is someone who has more than 2 years of experience … Server Management Studio/SQL Server Profiler Experience working in the insurance industry (especially London Market) Lean 6 Sigma yellow belt Experience with Sharepoint/other document management systems ITIL foundation level/working understanding of ITIL concepts About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by More ❯
experience in leading IT Security activities in complex, multi-site environments that have operational technology elements. CISSP (Certified Information Systems Security Professional) Microsoft certifications and/or network qualifications ITIL Foundation Must have a sound knowledge of risk management, compliance frameworks, integrating security into projects, developing and monitoring indicators and executing action plans. Must have a sound knowledge of risk More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯
software. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. You must ideally have an ITIL certification. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and therefore there will be travel required to meet various teams and heads of More ❯
communicate insights. - Management & Development: Foster learning across teams, promote compliance awareness, and advance personal expertise and team development. Required skills & experience: - Experience in technology operations and administration, ITSM and ITIL - Understanding of various types of Enterprise IT environments, including cloud computing, cyber security systems and corporate applications - Designed, deployed and operated IT controls and procedures - Created policies and standards to More ❯
monitoring of solutions. Extensive experience with Palo Alto. F5 WAF administration Cisco switching and routing protocols to CCNA/CCNP Cisco CATALYST, Nexus, and SAN switches Solarwinds enterprise monitoring ITIL based service management framework About us As a mutual, we've always worked together to improve the lives of others. As one of the largest building societies in the UK More ❯
and risk management processes. Knowledge and experience of applying cybersecurity controls within SAAS environments. Project Engagement Strong stakeholder management skills Knowledge and experience in software development lifecycle processes and ITIL principles. Collaborative Working Effective communication skills (written and verbal) Prepared to challenge IT and business change programmes to ensure secure by design principles are adhered to. Understands the pragmatic approach More ❯
Warwick, England, United Kingdom Hybrid / WFH Options
Pontoon Solutions
and risk management processes. Knowledge and experience of applying cybersecurity controls within SAAS environments. Project Engagement Strong stakeholder management skills Knowledge and experience in software development lifecycle processes and ITIL principles. Collaborative Working Effective communication skills (written and verbal) Prepared to challenge IT and business change programmes to ensure secure by design principles are adhered to. Understands the pragmatic approach More ❯
business goals and lead major transformation initiatives. Strong financial management skills, including IT budgeting and investment optimisation. Solid knowledge of IT infrastructure, cloud, virtualisation, and enterprise architecture. Familiarity with ITIL or similar service management frameworks. Strong understanding of IT governance, risk management, compliance, and security best practices. Experience in both infrastructure and application support, with a focus on business continuity. More ❯
plans, identify owners and track through to completion. Requirements: Technology Knowledge: Work towards a detailed understanding of Technology and cyber risk frameworks (e.g. NIST/ISO27001/COBIT/ITIL). SSSDLC Expertise: Understanding of the Secure Software/System Development Lifecycle, including secure design, development, testing, and deployment practices. Process Documentation: Experience in drafting, updating, and maintaining process documentation More ❯
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Partnership
and major incidents Monitoring and reporting of service desk activity Feeding in new and innovative ideas Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload Helpful and approachable attitude Excellent More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Adecco
plans, identify owners and track through to completion. Requirements: Technology Knowledge: Work towards a detailed understanding of Technology and cyber risk frameworks (e.g. NIST/ISO27001/COBIT/ITIL). SSSDLC Expertise: Understanding of the Secure Software/System Development Lifecycle, including secure design, development, testing, and deployment practices. Process Documentation: Experience in drafting, updating, and maintaining process documentation More ❯
of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date More ❯
processes preferred Experience in selling technology or technology services (Managed IT Services, SaaS, HaaS, Hosted Services, Professional IT/Integration Services) Relevant Technical or Sales Certifications (MCP, VSP, VTSP, ITIL) A well-established professional network complimentary to the role More ❯
processes preferred Experience in selling technology or technology services (Managed IT Services, SaaS, HaaS, Hosted Services, Professional IT/Integration Services) Relevant Technical or Sales Certifications (MCP, VSP, VTSP, ITIL) A well-established professional network complimentary to the role More ❯
processes preferred Experience in selling technology or technology services (Managed IT Services, SaaS, HaaS, Hosted Services, Professional IT/Integration Services) Relevant Technical or Sales Certifications (MCP, VSP, VTSP, ITIL) A well-established professional network complimentary to the role More ❯
Analyzer, IPCS RACF and SMF 110 records SDSF, RMF, and other core z/OS tools Experience automating CICS events using CICSplex RTA or similar tools Comfortable working in ITIL-aligned , production-critical environments Strong problem-solving capability across both infrastructure and application layers Additional Experience (Desirable): COBOL, REXX, Assembler, or PL/1 Experience supporting MQ or DB2 in More ❯
literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services/Network Whats in it for you? We offer a range of benefits designed to support your life in More ❯
Warwick, Warwickshire, West Midlands, United Kingdom
M Group Energy
literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services/Network Whats in it for you? We offer a range of benefits designed to support your life in More ❯
decision-making skills and the ability to drive co-sell and GTM campaigns. Business level English skills are required, French/Spanish language skills are a plus. Certified in ITIL is a plus but not mandatory. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Manchester Digital
engage with colleagues to foster good relationships across all levels. Independent Working - Use initiative to appropriately organise and manage workload to meet scheduled targets. Experience or knowledge of the ITIL framework. Change Management Certification or equivalent experience. Experience working in digital services and delivery functions. Experience managing ERP and Digital changes in a shared service environment. Experience advocating technology as More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Talent Locker
or Secure Access Awareness of vulnerability management, threat prevention, and SOC tooling Ability to investigate and troubleshoot under pressure with a methodical, root-cause approach Previous experience in an ITIL-aligned environment Why this role? Be part of a newly integrated team where you'll gain exposure to both networking and security Work with a fantastic line manager and a More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Lorien
across infrastructure and applications Hands-on experience with monitoring tools such as Instana, Splunk, Prometheus, Grafana, or SolarWinds Confident supporting both Windows and Linux operating systems Experience working in ITIL-aligned support environments Understanding of web hosting technologies (DNS, HTTP/S, SSL Certs, and basic networking) Clear, confident communicator with strong stakeholder management skills Knowledge of AWS or cloud More ❯
Market Harborough, Leicestershire, East Midlands, United Kingdom
CDS Global
Experience with scripting and automation Experience with virtualization platforms Experience using SIEM platforms Experience with EDR and vulnerability scanning Knowledge of Windows Servers and Azure Cloud Desirable: Experience with ITIL, PCI and GDPR Driving Licence Programming experience with PowerShell, C# and\or Python In addition to a great working culture, we offer superb benefits too; 23 days holiday (increasing to More ❯