426 to 450 of 466 Service Management Jobs in England

cyber risk across systems, services and data Lead security monitoring, incident investigation and response activities, ensuring threats are identified and addressed effectively Drive vulnerability management and security improvement initiatives, working with technical teams to prioritise and remediate risks Develop, maintain and enhance security policies, standards and operational procedures Support … documented, tracked and evidenced Requirements: Proven experience within cyber security, information security, technology risk or a related discipline Strong understanding of security governance, risk management and operational security practices Experience working within cloud-based and modern technology environments Knowledge of data protection, compliance and security assurance principles Experience assessing ...

cyber risk across systems, services and data Lead security monitoring, incident investigation and response activities, ensuring threats are identified and addressed effectively Drive vulnerability management and security improvement initiatives, working with technical teams to prioritise and remediate risks Develop, maintain and enhance security policies, standards and operational procedures Support … documented, tracked and evidenced Requirements: Proven experience within cyber security, information security, technology risk or a related discipline Strong understanding of security governance, risk management and operational security practices Experience working within cloud-based and modern technology environments Knowledge of data protection, compliance and security assurance principles Experience assessing ...

resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks … ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/7/365 rotational shift pattern (including nights, weekends ...

Description: Experienced SOC Manager Strategic in nature, effective in deploying resources Demonstrated ability to lead and manage a team In-depth knowledge of incident management processes Proven experience delivering an effective security monitoring capability Proven experience delivering threat intelligence and assessment Proven experience operating cyber security solutions and tools … Demonstrated experience in managing relationships with external vendors, managed security service providers (MSSPs), and technology partners CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation (or equivalent) service management qualification This role can be carried out remotely. Possibly some travel ...

that enables key projects to be initiated and actively managed Working with key stakeholders to understand inflight and emerging changes The day to day management of key programmes being the ‘voice of the business’ into them Monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely … Operating within and assist in maturing the Change Minimum Standards Understanding the inflight and upcoming changes in key business area(s) Day to day management of the programme(s) Being the voice of business into the programme(s) Plan and design ‘outcome focused’ programmes, monitoring progress against agreed parameters ...

will join the Operations Centre on a 24x7 basis and will act as the first point of technical response for infrastructure alerts, incidents and service requests, keeping customer-facing AI services stable and well supported. Role responsibilities: Monitoring network, power, environmental, server and GPU alarms, responding within SLA Performing … environment Comfortable working independently on a 24x7 shift pattern Linux systems administration knowledge is essential Experience using an ITSM/ticketing tool (ServiceNow, Jira Service Management, HaloITSM, FreshService or similar) Data-centre or AI/GPU infrastructure exposure is advantageous The NOC Engineer position is fully remote ...

checks on all equipment prior to delivery. Log, update, and manage all work activities within the company's CRM system, ensuring compliance with established Service Desk procedures. Manage and maintain the off-site workshop and storage facility, including: Receiving and dispatching customer equipment. Maintaining accurate inventory records. Ensuring … correctly. Prepare equipment for shipment and coordinate deliveries to clients. Maintain high standards of organisation and housekeeping within the workshop. Work collaboratively with the Service Desk and technical teams to ensure efficient delivery of services. Follow company processes, documentation standards, and health and safety procedures. Skills & Experience The ideal ...

people and creating high-performing teams. Experience with platforms such as Microsoft Dynamics, Business Central, Power Platform, Salesforce, ServiceNow, Oracle, SAP, IFS or field service management solutions would be advantageous. Why this opportunity? Executive-level role with the opportunity to shape a global Professional Services function. Competitive salary ...

compatible interfaces. * Experience in secure or regulated environments. * Experience implementing data exchange solutions across security domains or controlled information environments. * Familiarity with service management tools (e.g. Jira, Confluence). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. ...

users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex technical issues that cannot be resolved at first line.? Escalating issues to Infrastructure, Security, or specialist teams when … activities by ensuring end-user devices are covered by protection software.? Supporting software deployment activities, rolling out EUC software to users.? Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.? Supporting identity and access administration activities in compliance with defined IAM policies, including ...

include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting … storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with ...

include: Providing 2nd Line support across enterprise storage and backup environments. Supporting and administering NetApp storage and Cohesity backup platforms. Investigating and resolving incidents, service requests and problem tickets within agreed SLAs. Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis. Administering NAS and SAN environments. Supporting … storage and backup hardware. Raising and presenting Change Requests in accordance with established change processes. Maintaining technical documentation and working procedures. Supporting continuous service improvement initiatives. Sharing knowledge and technical expertise with other members of the team. What We're Looking For We're particularly interested in candidates with ...

delivery plan and governance that keeps it accurate, current and expanding. ⚙️ What you will own ✅ The delivery plan for evolving the performance and service management framework: SharePoint site build, extended Jira Align reporting, and pulling budget and finance data out of Excel and into Jira ✅ Governance cadence with … plan yourself, and you work directly in Jira and Jira Align rather than raising tickets and waiting. 🎯 What we need to see ▪️ Project management applied to a live operational capability, not a single discrete build ▪️ Genuinely hands-on: you have run the governance and produced the artefacts yourself, because ...

demand. Track named resources, role requirements, availability windows, start and end dates, utilisation status, skills, shoring options and allocation conflicts. Work with Delivery Managers, Service Delivery Managers and capability leads to confirm resource plans for sold work and live commitments. Work with Ops & Finance to identify underutilised capacity, overcommitment … risk and client confidence. Experience working with permanent, contractor, offshore, nearshore and partner resources. Confident stakeholder manager who can work across practice leadership, delivery, service management, architecture, sales, finance, HR and recruitment. Strong Excel/Power BI/resource tooling capability, with the ability to turn data into ...

operational and systems support across Technical Services, helping to keep our technical operations running smoothly and efficiently. From maintaining asset records and supporting field service systems to coordinating onboarding activities, reporting, compliance tracking and contractor bookings, you'll play a key role in supporting the team and ensuring accurate … verbal communication skills. Strong Microsoft Office skills, particularly Excel. Ability to manage multiple priorities and build effective working relationships. Desirable: Experience supporting field service management systems. Experience coordinating onboarding activities. Awareness of Health & Safety processes. Experience working in a regulated environment. Why Join Us? As part ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity ...

migration activities across multiple business areas Serve as the Jira SME—resolve user queries, prepare documentation, and deliver user training Administer Jira Software, Jira Service Management, Confluence, and associated Atlassian applications Strong hands-on scripting using Groovy and ScriptRunner Develop automation solutions for: Administrative activities Jira audits Data ...

Cisco ISE. Cloud connectivity and hybrid infrastructure. Wireless surveys and access point optimisation. Server, storage, telephony and data centre environments. Change control and IT service management processes. Disaster recovery and business continuity planning. This is an excellent opportunity for a network professional looking for a hands-on role ...

Avaya telephony systems. Experience managing Catapan encryptors and associated security procedures. Relevant Cisco certifications (CCNA, CCNP or equivalent). Experience working within ITIL service management environments. ...

with a state of the art ICT infrastructure. The role involves learning to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Key Responsibilities Deliver first line technical support, troubleshooting, and remote monitoring services to customers … schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist ...

working with a Managed Service Provider in Leeds. They've just been through a run of acquisitions and they're putting real investment into the service desk. What we need is someone who wants a proper route from 1st line into a wider technical career. Here … very unlikely A visible track to move beyond 1st line, not a vague promise What we're looking for Some time in a service desk, helpdesk or 1st line role ideally with broadband, connectivity or basic networking exposure Confident on the phone, including when the update is "still working ...

Actuarial and Operations departments, ensuring that you can measure outcomes against technology investment. You must also be able to demonstrate extensive vendor/supplier management, ensuring delivery and performance is at the level the business requires. Your work will be expected to be spread across - Taking control … roadmap required Improving vendor/supplier performance Ensuring stricter governance Modernising the development landscape, improving performance (SDLC maturity, use of AI, etc) Strengthening service management Please contact me for a full spec and detailed conversation about the position. This requires three days per week in the office, please ...

Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high … volume customer-facing application. You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance ...

application enhancements, testing, releases, suppliers and development partners. Support technology projects, gathering requirements, coordinating stakeholders and ensuring successful delivery. Assist with AI initiatives, automation, service management and continual improvement across the technology estate. What Experience is Required 2–4 years' commercial experience in application support, business systems, technology … comfortable working with developers and suppliers. Salary & Benefits £40,000 + Excellent Benefits , including 25 days' holiday plus bank holidays, increasing with service, company pension, bonus after probation, gym membership, healthcare plan, enhanced parental pay, childcare salary sacrifice scheme and parking. Location The role is 100% office based ...

most high-profile public sector organisations. This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by e click apply for full job details ...