126 to 150 of 586 Customer Service Jobs in the South East

IT Support required for an engineering organisation in Dorking. You will be managing incoming service requests through phone, email, chat, or MS Teams form, and providing a first line support for resolving technical issues as well as managing escalations to second level teams. Managing ticket lifecycles and coordinating ticket … escalations with the use of the company service management tools. Documenting and improving knowledgebase articles including those accessed on a user self-help portal. Main Duties of the IT Support: Responding to incoming service requests through phone, email, or chat, and providing first line support for technical issues … Troubleshooting and resolving a wide range of technical problems, such as software and hardware issues, network connectivity problems, and printing problems. Logging and tracking service requests using a service management tool. Escalating more complex technical issues to higher-level support teams as needed. Documenting problems and resolutions in more »

MUST. Due to the clearance required we can only progress with British nationals DETAILED JOB DESCRIPTION: Purpose of the role We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic … stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera … configuration Package defect remediation Experience of large OS migration projects (preferably Windows 7 and Windows 10) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a SCCM 2012 (or higher) production environment more »

Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment type: Permanent A market leading communication services provider are looking for an experienced Service Manager to support their UK based customers. This role requires candidates to be on site 3 days a week … in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as an escalation point to ensure customer issues are handled professionally, efficiently … and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the SDLC, cloud platforms and/or been involved with the development of hardware & software. more »

Service Desk Analyst 3 month contract We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams. Technical skills covering O365, Windows … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching … Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement … Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality more »

IT knowledge and skills? Our client, a distinguished Microsoft Solutions Partner, has an exciting opportunity for you to join their small, but growing, Managed Service team as a Technical Support Engineer. Our client specialises in providing transformative services focused on Microsoft Cloud solutions, including Office 365, Business Apps, Mobile … least 4 years is a key requirement. You will be a highly motivated, well organised with a ‘can do' attitude, have a passion for customer service and a proven competency in IT infrastructure and end user support. Your role will be predominately be based in Basingstoke, although travel … to customer sites will be required as part of the role so you will need to have a full driving licence and have your own vehicle. Are you the right person for the job? Minimum of 4 years' experience in an IT support environment, or a strong IT background more »

Experience of working with Network Technologies (Firewall, Switches, Routers, Wi-fi) Ability to work independently and as part of a team 2nd Line Service Desk experience (essential) Managed Service Provider experience (desired) Exceptional customer service skills and engagement You must be within a 45 minute commute more »

Service Desk Analyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI, Switching … Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

Use of Cargowise operations system Invoicing and job costing Customs entries Assist in all aspects of the operation where/when required Focus on customer service Regular customer communication and involvement in meetings and business reviews Ensuring all reports including internal and customer specific are completed … Positions Available 1 Closing Date Thursday, 20th June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Ability to work to deadlines Enthusiastic Qualifications 5 GCSE’s including Maths and English GCSE or equivalent, grade more »

apply. We are on the lookout for a resourceful and proactive professional with a strong background in technical support management. They excel in dispatching service requests, ensuring efficient resource utilisation, and providing top-notch assistance to end users. Their expertise lies in incident resolution, prioritisation, and coordination of support … a commitment to excellence, they are well-equipped to drive success in this role. THE ROLE Coordinates the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues, based on issue priority. Triage work orders to the … role, work order load and skills to the issue. Escalate work orders to third and fourth level product support as required. Analyse performance of Service Desk activities and documented resolutions against service level agreements. Monitor resource schedules to ensure prompt time entry on service requests Report the more »

line technical support to our customers (major water utilities) using our leading-edge Remote Telemetry Devices (RTU's) and you will be joining the customer technical support team. These include battery and DC powered devices and can be across a wide range of applications and geographical regions. A customer … and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers. Principal Accountabilities: • Technical customer support • Lead customer service for this solution to customers, driving customer satisfaction and delivering to SLAs • Develop and maintain clear communication … to customers and internal departments. • Provide clear easy to follow user documentation/instructions to customers Education/Experience: • Degree in Engineering or equivalent • Customer-facing skillset managing internal & external stakeholders • Experience of working with industrial embedded devices • Electronics hardware knowledge is essential • Experience of industrial protocols e.g. DNP3 more »

Customer Supply Chain Analyst – Italian Speaker Location: Frimley Function: EMEA Shared Service Centre (SSC)– Order Management Here at SC Johnson Ltd , we have an opportunity for someone who wants start or build their career as a Customer Supply Chain Analyst – Italian Speaker inour team based in Frimley … vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals. About the Customer Supply Chain Analyst – Italian Speaker role: As part of the EMEA SSC, you'll provide outstanding service for all aspects of service … accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey. Key responsibilities of our Customer Supply Chain Analyst – Italian Speaker Speaker: To leverage communication and influencing skills in relation to order more »

The leading global provider of AI video telematics and connected fleet data is looking for a Customer Experience Administrator to provide comprehensive support to ensure the best possible customer experience. You will be working with the Customer Experience Team to support the Account Managers, setting them up … for success and taking a proactive approach to customer care. Key Responsibilities: First point of call for visitors & phone calls and emails - ensuring customer service is first class Answering telephone enquiries and triaging to the correct department. Answering customer queries via a shared inbox Sales order … processing General customer care Supporting the Sales Managers with Subscription Renewals Experience and Skills required ; Positive & enthusiastic attitude Strong communicator both written and verbally Administration experience Perks of the Role; Fantastic starting salary paying £25,000-£28,000 * Experience-dependent Monday-Friday only 9 am- 5 pm Amazing team more »

KHIPU Networks have an exciting opportunity for a Customer Order Management Apprenticeship to join the team. Salary: Competitive Job Type: Full Time, Permanent Location: Onsite, Fleet, Hampshire, Based on Waterfront Business Park (overlooking Fleet Pond), within 3 minutes’ walk of Fleet mainline train station offering direct links into London … understand their environments and challenges so that we can design and deploy ‘Best-of-Breed’ solutions that enable them to meet their strategic goals. Customer Order Management Apprenticeship – The Role: KHIPU Networks have a vacancy within their operations department for a motivated and enthusiastic Customer Order Management Executive. … role and will only suit a self-motivated individual who is willing to be a team member and wishes to develop their administrative and customer relation skills. It is also an excellent opportunity for someone who is yet to decide on their long-term career path. Customer Order more »

and loggers. These include battery and DC powered devices that are used across a wide range of applications and geographical regions. This is a customer focused role requiring a strong technical background, to provide front line support to assist with resolving technical queries and issues they experience with our … and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers. Principal Accountabilities Technical customer support products Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs (include the full definition … to customers and internal departments Provide clear, easy-to-follow user documentation/instructions to customers Education/Experience : Degree in Engineering or equivalent Customer-facing skillset managing internal & external stakeholders Experience of working with industrial embedded devices and sensors Electronics hardware knowledge is essential Help desk ticketing systems more »

Virtualisation Technologies (VMWare, Hyper-V) network technologies (Firewall, Switches, Routers, Wi-Fi) We are seeking an experienced and enthusiastic individual to join our expanding service desk team in Hove. The successful candidate will become a crucial member of our service desk, with opportunities for career advancement. About Us … of local and international clients in a dynamic, ever-evolving environment. We are looking for an experienced and enthusiastic individual to join our expanding service desk team in Hove. The successful candidate will play a crucial role on our service desk and will have opportunities for career advancement. … Technician Ability to work independently and collaboratively within a team. Proven experience managing multiple tickets and incoming requests in a high-pressure environment. Exceptional customer service skills with strong engagement abilities. Experience in 2nd Line Service Desk support. Proficiency in Microsoft technologies, including Active Directory, Windows Server more »

etc Providing basic training and guidance to users on IT tools and best practices Coordinating and training admissions staff to ensure consistent and effective service delivery Monitor and manager IT helpdesk tickets, ensuring timely responses and resolutions Documenting technical procedures and issue resolutions for future reference Represent COPC with … role, below is what we would need from you: Strong problem solving skills and the ability to troubleshoot technical issues efficiently Excellent communication and customer service skills to assist users effectively and convey technical information clearly Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first … committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run more »

Competitive salary of up to £28,000 Hybrid working (1 to 2 days in the office) Free onsite parking Private medical healthcare Death in service benefit Eye tests Contractual sick pay Enhanced holiday entitlement increasing with years of service Monday to Friday, 37.5 hours per week About the … a crucial role in the team, handling 1st line technical support queries via telephone and remote tools. Strong communication skills are essential, both in customer interactions and team collaboration, while working within Service Level Agreements. You'll have the opportunity to learn new technologies and expand your technical … Apps) Writing and updating user and system documentation Handling SLA-based technical support calls Essential key skills: Strong verbal and written communication skills Exceptional customer service skills Ability to prioritize work and meet deadlines Multitasking capabilities Logical and methodical approach to problem-solving Attention to detail Support for more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »

Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication. The role is a key part of enabling IT to deliver the strategic objectives for the group. Role Responsibilities: Strive … all systems, both within Azure and locally are completed Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats Undertake more »

Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for … to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT … A driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team more »

and work as part of the team by supporting all aspects of the sales/valuations department. They will adhere to their KPI and customer service excellence as per company procedures and expectations. This is an excellent opportunity to further your career with a well-established company! Key … to increase revenue A strong and continuous focus on business development Close working relationships with your team Being the first point of contact for customer issues Working towards team and individual incentives Ensuring repeat customer business by providing an excellent customer journey Negotiating with partners and agents … to achieve the best price for both the company and the customer Responsible for own administration Attendance at monthly sales meetings Self motivation and drive Liaison with the General Manager on a continuous basis Identifying and developing improvements to your customer area Build and maintain a close working more »

evaluation of roles using job descriptions, person specification and any other additional supporting information. Delivery of a high-quality value for money job matching service that supports and educates staff in the required job matching process and requirements. Providing clear and consistent outcome feedback to actively contribute to service … and the job evaluation process, aiding on the writing of job descriptions and person specifications, to ensure consistency of approach. About us The JE service is a fast-paced team serving the job evaluation needs of multiple organisations within the NHS and benchmark against AfC JDs for non-NHS … other appropriate delegated duties as required by the Assistant People Support Advisor/People Advisor Operations. To work to deadlines as set out by customer service level agreements (SLAs), these may vary by customer and will require the formulation and adjustment of plans to meet SLA requirements. more »

Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) Experience working with Microsoft technologies (incl. AD, Windows Server, 365) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part more »

Role As the Internal Account Manager/Sales Support Administrator , you will support our sales account managers in the day to day running of customer accounts, providing excellent customer service and handling any issues that may arise in a proactive and timely manner. The role will also … prior to passing to the Purchasing Team Liaising with distribution contacts for pricing, availability, and delivery schedules. Reviewing and communicating internally and externally the customer backlog with real time data. Keep record of sales and manage back order effectively. Coordinate with cross functional teams to ensure all deals continue … Orders Reports, ensuring that invoices are processed in a timely fashion. Providing proof of delivery to customers Develop and maintain long-term relationships with customer accounts Organising conference calls Management and understanding of Autotask tickets. Confidentially prioritising workloads. Liaising with other departments within the company to ensure a smooth more »