126 to 150 of 492 Customer Service Jobs in the South East

Company Vehicle, Fuel Card, Overtime, Bank Holidays, Holidays Multi Skilled Fire and Security Engineers required. To apply for this opportunity you must have or hold the following: • Intruder Service Experience • Fire Service Experience • Excellent customer service skills • CCTV IP Knowledge • Access Control • Fault Finding experience • Ability to work by yourself and within a team • Full UK … and Security industry. We offer a wide range of services including design, maintenance and installation of fire systems, intruder, CCTV, and access control. Due to planned growth within the service/installation department. We are now actively looking to recruit an experienced Fire and Security Service Engineer covering Horley and surrounding areas Benefits Include: • Company Vehicle • Fuel Card More ❯

satisfaction. With responsibility for CAPEX delivery, lifecycle replacements and financial accountability, Operations also partner with Design and Construction teams to ensure seamless project handovers. They work closely with our Customer Service, QHSE, Compliance, Security and Implementation teams delivering operational excellence and are the first point of escalation for incidents, the function ensures accurate reporting, transparent communication and uninterrupted … service for customers. About the Role We are looking for a Senior Technical Operations Manager to play a key leadership role within our Operations team. You will be providing support to the Operations Director in the leadership of the Data Centre Operations and overall Integrated Facilities Management teams. You will be the principal technical leadership authority for all mechanical … and electrical systems within the data centre environment. You will ensure the resilience, reliability, and efficiency of critical infrastructure to achieve 100% service availability. You will support and oversee the 24/7/365 operations of our facilities, providing strong technical direction and contributing to the organisation’s strategic planning. You’ll also take responsibility for managing capital More ❯

Account Support who is ready to step into a more commercially focused, relationship-led role. A strong understanding of sales within an MSP environment is highly desirable, particularly around service-led selling, recurring revenue models, and technology solutions. The Role You’ll join a supportive and established sales team, managing a portfolio of small business clients. Your focus will … be on developing trusted relationships, ensuring outstanding service delivery, and uncovering opportunities to expand the adoption of MSP services.Day-to-day responsibilities include: Managing and developing a portfolio of small but high-value clients. Building strong, long-term relationships and being the primary point of contact. Identifying opportunities within your accounts to drive engagement and recurring revenue—whether through … upsell, cross-sell, or aligning customers to new service offerings. Producing quotes, processing orders, and maintaining accurate CRM and pipeline records. Working closely with technical, operations, and project teams to ensure a seamless customer experience. Handling customer queries with professionalism, commercial awareness, and an understanding of service-level expectations. What We’re Looking For I’m More ❯

team plan at quarterly reviews with Senior Management Support own sales team as required to ensure the whole team target is achieved. Collaborate with the wider Business Support and Customer Service teams, bridging the gap between customer, delivery and service, ensuring that the delivery team have the information required for timely deliveries. Working with Sales Development … own insight and knowledge to build up a list of targeted prospective customers via industry news, LinkedIn and other networking/lead generating opportunities. Achieve assigned KPIs such as customer meetings, call/email targets, pitches and price proposals. Contribute and collaborate on ideas, opportunities, market strategy and blockers as part of the sales & marketing team and the wider … experience of working as part of an AV business. Substantial experienced in selling into one of the Company’s defined verticals. Demonstrates a natural product mindset, offering value-add customer solutions. Commercially minded, able to articulate and present solutions that demonstrate a clear value. Demonstrates a customer first approach and is proactive and professional in resolving any challenge More ❯

As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and adoption of our products and services, with a focus on … Cloud. This role requires a blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI/ML, and excellent communication and problem-solving abilities to assist customers with their cloud … solutions. Core Focus: Google Cloud Platform (GCP) Expertise Cloud-Native Proficiency: Kubernetes, containers, and serverless architectures. GCP Service Mastery: Deep knowledge of core GCP services (Compute Engine, Storage, SQL, BigQuery, etc.), with a strong emphasis on Vertex AI and other AI/ML offerings. Vertex AI: Expertise in building, deploying, and scaling machine learning models with Vertex AI, including More ❯

JOB DETAILS: Role: HRSS Specialist Location: Reading, UK (Hybrid) Type of Hiring: Contract Job Description: Keeping the customer experience top of mind, the HR Shared Services Response Centre > will act as the first contact resolution for answering employee questions, managing tickets, directing employees to appropriate resources, and escalating cases as needed. KEY RESPONSIBILITIES As a member of the HR … core HR subject-matter; onboarding/offboarding, compensation & benefits, timekeeping & Payroll (where applicable), employee changes, while adhering to all company policies/procedures and legislative requirements. Intake and assign customer inquiries to appropriate teams and individuals based on scope of work, will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centre’s of … Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance) Respond to Response Centre customer inquiries through OTSM (ticketing system) ensuring the progress is tracked within the Service Request, while striving for first contact resolution offering a seamless customer experience You will work closely with the Processing and Specialist Centre’s (COE’s in the More ❯

total IT solution provider. They serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. They pride themselves on delivering a high level of expertise and customer service across their entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support … Due to the ongoing success, we are looking to recruit another member of staff for the Technical team. The role will involve supporting the IT infrastructure of all our customer base including server, storage, network, data and applications in addition to project work to improve and enhance the customers infrastructure environment. Key Responsibilities: * Provide 3rd Line support to customers … via telephone, email and remote control for the range of products and services that our client provides * Monitor and troubleshoot customer environments using their support and monitoring systems * Research, recommend, plan and implement infrastructure system projects * Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access, security and hosted Exchange. * Take responsibility of issues, escalations More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes, East Sussex … troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location: Lewes, East Sussex … troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an … and remote sessions. Maintain detailed and accurate technical records for all support cases. Essential Skills Software or database engineering background. Strong analytical and problem-solving ability. Excellent communication and customer service skills. Confident with Windows and Microsoft Office applications. Organised, self-disciplined and comfortable managing multiple projects. Desirable Experience with Jira or Microsoft AX. Knowledge of electrical or More ❯

team, optimise systems and processes, and provide management information and strategic advice that informs unit-wide decisions. This role will support the delivery of the planning function, maintain excellent customer service, legislative compliance, and continuous service improvement, and actively contribute to cross-functional planning initiatives. What your day will look like Your day-to-day will include … validation of planning applications and submissions is efficient, compliant, and consistent, in line with statutory requirements and local policies. Establish robust operational policies and procedures for the planning support service, embedding best practice and continuous improvement. Act as strategic lead for planning IT systems, overseeing configuration, updates, and integration with other OSDC systems; ensure system integrity and data accuracy. … or cross-functional initiatives, such as digital transformation projects. Actively liaise with the Head of Planning Policy, Head of Development Management & Enforcement, and Director of Planning to ensure coordinated service delivery. Lead service improvement initiatives, including digital and process enhancements across the planning support function. Develop and maintain comprehensive training and guidance for planning officers and other users More ❯

total IT solution provider. We serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. We pride ourselves on delivering a high level of expertise and customer service across our entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support … enquiries. Key Responsibilities: * Provide 3rd Line support to customers via telephone, email and remote control for the range of products and services that our client provide* Monitor and troubleshoot customer environments using our support and monitoring systems* Research, recommend, plan and implement infrastructure system projects* Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access … security and hosted Exchange.* Take responsibility of issues, escalations and requests maintaining customer communication* Diagnose and resolve customer problems* Liaise with third party organisations* Management of customer technical documentation, providing reports to the client and the company The Person: Ideally you will have a background in 3rd line technical consultancy working for a Managed Service Provider.You More ❯

Position Summary As Director of Network Practice at Claranet, you will lead the strategic direction, operational delivery, and product management of our customer-facing network and connectivity services. This senior leadership role is pivotal in shaping Claranet’s network offerings, driving innovation, and ensuring excellence across delivery and product lifecycles. You will be responsible for the management, leadership, and … the Network & Connectivity domain, including Delivery and Network Product Management. Working closely with commercial stakeholders and Group Networks, you will ensure our services remain competitive, secure, and aligned with customer needs. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to … Network Practice. Develop and maintain strategic partnerships with key vendors (e.g., BT/Openreach, Cisco, Fortinet). Inspire and lead cross-functional teams across multiple locations. Operational Delivery and Service Excellence Lead a multi-disciplinary organisation comprising: Network Product Management Network Delivery and Fulfilment Oversee the full customer lifecycle from procurement through to deployment. Collaborate with the Managed More ❯

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who … and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a … customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's More ❯

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end … to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud … environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and More ❯

center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities and customer services … activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site … other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross/disconnects, Remote Hands services More ❯

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements. More ❯

We have an immediate opening for a IT Field Service Analyst within our Southampton office for an initial 6 month fixed-term contract. Suitable applicants should have previous experience providing 2nd line IT support within a professional services business, with strong foundation skills across the End-User Computer environment. The successful applicant will be supporting approximately 600 users across … well as providing support to the IT project teams. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices, and contribute to a central knowledge base and best practice processes. The role reports to the IT Field Services Team Leader. An … eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism, although you will need to demonstrate a good breadth of experience in providing IT technical support. Given the nature of the role we do require attendance in our Southampton office (Chandlers Ford) from Monday to Friday. Occasional More ❯

of hydraulic and pneumatic machinery — from routine maintenance to 24/7 emergency call-outs. Their dedicated team works across all forms of plant, vehicles and machinery, offering expert service and support to keep your downtime to a minimum. They are now seeking a Mobile Hydraulic Hose Engineer to join their team — and are open to applications from both … To succeed, you'll need: A valid driver's license (held for a minimum of 2 years) with a clean record The ability to manage your time effectively A customer-focused and safety-conscious mindset If you already have experience in hydraulic hose fitting, that's great — you can hit the ground running. If not, full training will be … provided for the right person who shows strong practical ability and enthusiasm to learn. What will your role look like? Once fully trained, you'll: Respond to customer service calls to repair or replace damaged hydraulic hoses and fittings on-site Diagnose hydraulic faults and fabricate new hose assemblies using the correct tools and techniques Conduct pressure testing More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

Role: Service Desk Engineer Support: 1st to 2nd line Location: London Salary Expectations: (£28,000-£35,000) Work Model: Hybrid (Travel sites when needed) The Role Our client is seeking a skilled and motivated Service Desk Engineer to join their dynamic IT team based in the heart of London. This is an excellent opportunity for an experienced support … professional to work in a fast-paced environment with opportunities for growth and development. Excellent training and career progression opportunities. As a Service Desk Engineer, you'll be the first point of contact for IT support queries, providing technical assistance and ensuring smooth day-to-day operations across the organisation's systems and infrastructure. Key Responsibilities Provide 1st and … remote access. Diagnose and resolve hardware, software, and network issues promptly. Escalate complex incidents to higher-level support where necessary. Maintain accurate records of issues and resolutions using the service desk system. Assist with system upgrades, installations, and maintenance tasks. Always deliver excellent customer service and technical expertise. Technical Requirements 2+ years' experience in an MSP setting. More ❯

Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in Stansted, Essex. The Company take great pride in what they do, customer satisfaction is crucial. They also recognise and reward staff performance so below are details on the role and what is expected from it. About the Department …/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. They aim to get it right first time, to meet the expectations of their clients, whilst meeting SLA’s. Responsibilities: The Engineer … line support. You will need to be a seasoned and reliable professional with exceptional support skills to independently support their customer. Primary Role Responsibilities: Manage and assist with IT service tickets. Independently resolve tickets and support other engineers ticket work. High level of technical knowledge in areas key to The Company. Lead/role model -set a positive example More ❯

About the role We're seeking a Junior Support Representative to join our Customer Support team. As a Junior Support Representative, you'll be responsible for delivering timely, empathetic, and accurate responses to customer and end-user inquiries. You'll focus on resolving Tier 1 support tickets, maintaining a positive customer experience, and contributing to internal knowledge … sharing efforts. This is an excellent opportunity to build foundational skills in customer communication, SaaS operations, and support systems, while contributing directly to HqO's reputation for exceptional service. This position follows a hybrid work model, with a minimum of three days per week (Tuesday–Thursday) in our London office. What you'll do Respond to Tier 1 support … within defined SLAs, providing accurate and professional responses. Resolve issues efficiently, escalating only when appropriate to ensure timely resolution for customers. Maintain a positive and helpful tone in all customer interactions, driving high CSAT (Customer Satisfaction) scores. Contribute to HqO's internal knowledge base by documenting FAQs, solutions, and troubleshooting steps. Collaborate across teams to ensure seamless customer More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to … with customers across a national and international network, striving to deliver port-centric solutions that boost engagement and loyalty while securing a competitive advantage. The post holder will develop customer partnerships aligned with our client s evolving and dynamic commercial strategy with existing and prospective perishable customers strengthening their customer portfolio and pipeline of business development work. With More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Job Title: Service Engineer Location: Dartford, Kent Salary: £35,000 - £43,000 per annum +Company Vehicle Contract: Permanent, Full-time, Monday -Friday, 37.5 hours per week/Some flexibility maybe required/(Monday-Friday 08:00-17:00) Service Engineer: Do you have experience working in a Service engineering role? Are you familiar working with either Genetec … video platforms: Axis, Genetec, Avigilon, Bosch, or Milestone before? Are you experienced in delivering maintenance visits and have strong attention to detail? Do you pride yourself on providing outstanding customer service and problem solving skills? Does a varied role, where you’ll be working in London, with flexibility to travel across the UK and occasionally abroad appeal to … excellence in high quality installations and maintenance contracts for prestigious clients across many sectors. As they continue to expand at this exciting time of growth they are looking for Service Engineers to join their field based engineering team. Technical Expertise: Proven ability to manage reactive service calls and demonstrate exceptional fault-finding skills on enterprise-level security systems. More ❯