1,026 to 1,050 of 1,894 Customer Service Jobs in the UK excluding London

supporting Microsoft and cloud technologies, and assisting with wider infrastructure projects. What You'll Do: Provide 2nd line technical support across a range of customer environments Investigate and resolve escalated hardware, software and connectivity issues Support Microsoft 365, Windows Server and Active Directory Troubleshoot networking issues including DNS, DHCP … tickets through to resolution Maintain clear and accurate technical documentation Escalate complex issues to senior engineers where appropriate Contribute to infrastructure projects and ongoing service improvements What We're Looking For: Previous experience in a 2nd Line IT Support or IT Engineer role Strong knowledge of Windows and Microsoft ...

appropriate supervision and in line with agreed requirements Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate Monitor and manage error logs, backups and red box errors received into the support folder, using appropriate … Time result before implementation Support the development and implementation of changes, upgrades and new functionality, including assisting the onsite team during go-live 2. Customer and User Support Provide technical and application support to customers through telephone, email and other appropriate communication channels. Take incoming calls and deal with ...

administration experience. Knowledge of Microsoft Defender, antivirus, and endpoint security. Basic networking and troubleshooting skills. Experience using ServiceNow or a similar ITSM platform. Excellent customer service and communication skills. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed ...

equivalent experience. Technical Skills: Windows OS, Active Directory, MS Office, ITSM tools (ServiceNow), hardware repair, and basic networking/security. Core Traits: Strong troubleshooting, customer service mindset, clear communication, and process compliance. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note ...

planning, governance, stakeholder engagement, testing, training, cutover activities and delivery. You will also contribute to PMO-led initiatives across IT, operations, supply chain, logistics, customer service, finance, HR, sales and business transformation. Travel will be required as part of the role. The successful Project Manager will have: Minimum ...

user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP/fast-paced helpdesk ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management ...

Motability Operations Ltd is seeking a customer insight & analytics specialist to lead the design and delivery of an outcomes insight programme that demonstrates customers understand MO products, services and communications. The role sits in the Customer Insight & Analytics team and reports to the CX Insight Lead. You will … work closely with Legal & Compliance, In-life Customer Service, Operations, Finance, Marketing Communications, CX and Tech to bring together customer research, behavioural #J-18808-Ljbffr ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities1. Business Partnership & Relationship OwnershipActs as the primary IT point of accountability for assigned … level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required.6. Operational Accountability & Service Performance VisibilityAccountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors ...

both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us... We are a Living Wage Foundation accredited employer, committed … team! What we need... Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework ...

Business - Retail Tech We are working with a high growth company which enables retail and fashion companies to scale globally, providing exceptional customer service and an excellent customer experience. The Opportunity The business is now looking for a Legal Counsel to join its small and growing legal ...

working towards clear goals with strong team support. What You'll Be Doing You will: Speak with customers on inbound and outbound calls Understand customer needs and recommend suitable packages Build long-term customer relationships Use Salesforce to manage your pipeline Handle queries and objections professionally Work towards … individual and team targets Keep accurate customer records Follow compliance and data protection standards What We're Looking For You will have: Experience in telesales, customer service, or contact centres Confidence speaking to customers on the phone Good listening and communication skills A positive, reliable attitude Willingness ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

Services client based in Tolvaddon are looking for an office-based IT Support Technician to act as the first point of contact for the service desk. This role is for an initial 3 month contract . You’ll be supporting multiple organisations with various environments, operating systems and hardware … support senior engineers on project work and carry out maintenance on server and networking hardware. IT Support Technician responsibilities: Customer service support - act as the routine contact point, receiving and handling requests for support. IT infrastructure - deploying, configuring and operating IT Infrastructure Systems installation and removal - Installing ...

working hours for this role are Wednesday, 5pm to 9:45pm for 37 weeks per year. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey. This opportunity is based at our Woking Adult Learning … expectation of supporting at our other centres if required. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time opportunities) Option to buy up to 10 days of additional annual leave ...

point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. Main duties of the job No two days are the same. You'll be handling enquiries, updating records, and working … pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready ...

divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Customer service experience and the ability to work in a high pressure environment Desirable Experience of Emis Web Experience of patient triage and navigation … services Experience of working in a GP practice Qualifications Essential Good level of education Reception/customer facing skills/experience Experience of working in a busy environment Ability to multi task and prioritise own workload Experience of working within a team Disclosure and Barring Service Check This ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability … level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management ...

Newstaff Employment is recruiting for a multi-skilled Service Engineer to carry out maintenance, reactive callouts and small works on fire alarm, emergency lighting, CCTV, intruder alarm and access control systems. The role will involve diagnosing faults, liaising closely with the service team to ensure sufficient scheduling … completion of works. Complete accurate reporting including service reports. Complying with health and safety legislation, company policies and safe working conditions. Participate in the out-of-hours standby and call-out rota. Maintain the company vehicle. All other tasks as required. Requirements Proven experience servicing and maintaining both Fire ...

nationwide provider of mechanical, electrical and fabric maintenance services, supporting over 3,000 locations across the UK. Renowned for engineering excellence, exceptional customer service and a dedicated 24/7 helpdesk, we deliver high-quality planned and reactive maintenance solutions through a strong people-focused and self-delivery … approach. Responsibilities: Become a systems expert in our CAFM platform, Joblogic, accurately logging customer call-outs, service requests, and job updates. Work in a help desk environment, first point of contact managing incoming telephone enquiries, directing calls to the appropriate department and ensuring messages are captured and communicated ...

value through technology. Global Product Innovation (GPI) represents a critical and high-impact area for Kohler, focused on product development, innovation and delivering differentiated customer value. The nature of demand within GPI often spans early‐stage ideation through to scaled delivery, requiring close alignment between business ambition and technology … risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. 6. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management ...

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias. Title: Service Engineer- Electrical Bias Location: UK Role and Responsibilities: Responsible for the installation, service and maintenance of machinery in customer facilities. … incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls ...

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias. Title: Service Engineer - Electrical Bias Location: UK Role and Responsibilities: Responsible for the installation, service and maintenance of machinery in customer facilities. … incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls ...

value through technology. Global Product Innovation (GPI) represents a critical and high-impact area for Kohler, focused on product development, innovation and delivering differentiated customer value. The nature of demand within GPI often spans early-stage ideation through to scaled delivery, requiring close alignment between business ambition and technology … level risks, issues and dependencies affecting business outcomes.· Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required.6. Operational Accountability & Service Performance Visibility· Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts.· Works with Service Management ...

department Undertake any other duties as reasonably required to ensure the successful operation of the group Maintenance and championing of excellence in customer service always, with a commitment to getting things correctly done first time Ensuring that all incoming communications from stakeholders are handled quickly and efficiently, escalating … issues where necessary Effective logging and management of all jobs onto the service management system, ensuring that all relevant information is obtained and recorded Training BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built ...