176 to 200 of 2,004 Customer Service Jobs in the UK excluding London

Service Delivery Manager Reigate (Hybrid) Job Specification Job title Job title Service Delivery Manager (SDM) - Business South Base location Reigate inTEC brand inTEC brand inTEC BUSINESS Job type Job type Hybrid Hours per week 37.5 Annual leave Annual leave 22 days, increasing with level of service Reports … to Reports to Head of Service Delivery Hello, we are inTEC Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications … that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Role Profile The Service Delivery Manager (SDM) is a significantly customer facing role that ensures customers have a local and dedicated point of contact regarding ongoing service More ❯

projects to prevent claims for delays. Provide basic calculations for products, consulting the Structural Engineering team when needed. Answer technical queries promptly with high customer service standards. Attend office and site visits to develop relationships and resolve technical issues, providing reports afterward. Uphold a customer-first service culture. Develop and maintain client relationships, with regular communication. Record and monitor customer service issues, including additional costs incurred. Coach customers and conduct product presentations and training sessions. Support colleagues in exceeding targets and meet KPIs. Perform other tasks as required by market and business conditions. Key More ❯

Lucrative new business field sales role selling service contracts Business Development Manager - Service Contracts Area: North West BB CH WA CW FY L LL PR WN The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses … a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the … performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective More ❯

Field Service Engineer Location: Chester and surrounding areas Hours: 8:30 AM - 5:00 PM (Flexible) Salary: £36,000 - £38,000 (DOE) + Vehicle About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of … Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas. Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs). Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM). Update … status and outcomes. What We're Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable More ❯

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure to … Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The role More ❯

a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯

Job Title: IT Service Delivery Manager Location: Midlands, UK, with travel to customer sites Salary: £45,000 - £50,000 + £6,000 Car allowance Contract type: Permanent About the role Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to … portfolio of IT managed services customers. This role involves building and maintaining strong long-term relationships remotely and acting as the bridge between the customer and our operational delivery teams. You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities. As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is More ❯

professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters … that significantly impact business operations. Essential Functions, Duties, and Responsibilities Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards. Analyze and monitor key performance indicators (KPIs) to track shop performance … and identify areas for improvement. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. Oversee, analyze More ❯

consulting Structural Engineering team if needed. Produce operation and maintenance manuals with Detailers and Engineers as requested. Respond to technical queries promptly with high customer service standards. Attend site visits to develop relationships, resolve technical issues, and develop product design, with follow-up reports. Uphold a customer-first service culture. Develop and maintain client relationships with regular communication. Record and monitor customer service issues, providing reports including additional costs incurred. Coach customers with product presentations and conduct site installation training. Support colleagues to exceed targets and meet KPIs. Perform other reasonable tasks as More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to … effectively support and develop the Level 1 Service Reception Team To ensure adequate staffing levels and manage the workload of the teams. To develop a training programme to ensure appropriate levels of knowledge is readily available for the teams. To review, recommend and implement process to increase efficiency and … support and advice relating to calls and other operational issues to the role holders’ immediate teams as well as supporting the rest of the service desk. To work closely with the SDM and other SD TLs to provide an exceptional level of service to both customers and internal More ❯

Field Service Engineer, Laboratory Diagnostic Systems Basic Salary £50,000 Company Car 10% Bonus Healthcare Pension Full Product Training The Role - Field Service Engineer, Laboratory Diagnostic Systems Following expansion, they seek to recruit a technically motivated and customer focused Field Service Engineer responsible for: The service … breakdown repair on a wide range of sophisticated medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Visiting customer sites and providing customers with valuable solutions for troubleshooting Liaising with a whole host of external customer contacts, including laboratory managers and laboratory … technicians from within the NHS and a range of private independent scientific organisations and laboratories Your Background - Field Service Engineer, Laboratory Diagnostic Systems To succeed in this exciting role, you must be able to demonstrate: A competent background as a field service engineer or technical support engineer with More ❯

to the Chief Technology Officer (CTO) the Chief Operations Officer (COO) for Technology Services will lead the overall operations of the company's technology service management, end-user, infrastructure and back-office services. You will be responsible for ensuring that our operational technology services are delivered with the highest … levels of efficiency, quality, and customer satisfaction. The COO will work closely with the CTO and other senior executives to develop and execute strategic initiatives, optimise operational processes, and ensure our technology offer meets the needs of a varied customer base. During Oracle EPR deployment, go live and … stated closing date if we receive a high number of applications. Job description Job responsibilities Operational Leadership: Oversee day-to-day operations of technology service management, infrastructure and back-office services. Manage and streamline processes to improve service delivery, operational efficiency, and resource utilisation. Lead, develop, and motivate More ❯

Job summary Are you passionate about customer service and working in a digital service desk environment supporting your colleagues and service users? If so, we have an exciting opportunity for an administration assistant to join the team supporting e-Rostering and overseeing the system service … an eye for detail. You will be answering the phone and support requests from managers and users. You will be expected to provide excellent customer service and help the users get the best from the systems we have in place. You will already be able to use Excel … MS packages and be willing to learn about our e-Rostering and ESR systems. Full training is provided in our e-Rostering system. The service desk operates Monday - Friday, 8.30 - 4.30. The team operate a paperless environment. Please ensure you read the job description and evidence how you meet More ❯

Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches … the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you … If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you. This role is based onsite at Willerby. Here's why you'll love this More ❯

Our client is seeking a skilled Customer Service Sales Executive . The role is offered as a full-time permanent position, working from home one day a week (currently Friday). Compensation and Benefits Salary: excellent salary and benefits Location: Dartford Hours: 8.30 am to 5.00 pm Benefits … Rota basis. Role Overview Working in a team of 5, the overall purpose of the role is to grow sales and ensure an excellent customer experience. The key responsibilities include building strong and sustainable relationships with customers, acting as a trustworthy advisor, delivering excellent customer service, and … Centres and Operations to ensure smooth transactions. Performance Metrics Average Order Value Value Conversation Rate Conversation Rate/Quote Hit Rate Quote Follow Up Customer Satisfaction Other agreed KPI's Qualifications and Skills Relevant education and/or relevant work experience Fluent in English - both in writing and speaking More ❯

the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees. Duties and Responsibilities Installation, servicing and repair of … costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer requirements knowledge to meet ISO9002 standards at all times. Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and online (PDA) requirements enabling central control and More ❯

members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through … any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will … to enterprise application technology, architecture, and support. You will work with global R&D (Research & Development), Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to More ❯

Service Engineer - Security Johnson Controls - A global market leader in engineering and integrated solutions, renowned for our cutting-edge technology in the Fire & Security sector. We proudly represent a portfolio of trusted fire & security brands, including Tyco, ADT, WOT, Esotec, and more. Join our CDS brand, where we are … we need individuals who share our vision and desire to contribute to making the world a safer place. What You Will Do As an Service Engineer, you will be responsible for servicing Security Systems, including Intruder Alarms, CCTV, and Access Control Systems. You will bring your exceptional customer service skills and technical expertise to ensure installations meet industry standards. We are looking for proactive engineers who can anticipate and resolve issues before they arise. This is an exciting opportunity to join a market-leading brand with unparalleled career growth potential. How You Will Do It • Deliver More ❯

IT Service Desk Analyst Birmingham (Hybrid) 83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business. Key Responsibilities … line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of … incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Technical 1st/2nd line support experience, virtual and deskside. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. More ❯

Service Engineer – Security SystemsAll candidates should make sure to read the following job description and information carefully before applying. Why Work for CDS? We provide the ideal platform for you to advance your career with CDS, offering a variety of growth opportunities. In addition to excellent career progression, you … all PPE, tools, and ongoing training provided Industry-leading Health & Safety and employee assistance programs A team with an average of 20+ years of service The chance to become a valued member of our Winning Team Staff referral scheme with rewards up to £2,000 Recognition and rewards programs … we need individuals who share our vision and desire to contribute to making the world a safer place. What You Will Do As a Service Engineer, you will be responsible for servicing Security Systems, including Intruder Alarms, CCTV, and Access Control Systems. You will bring your exceptional customer More ❯

Job summary As an IT Service Desk Technician, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your technical skills … a high performing team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from … 1RY), however SCW is an agile and flexible employer allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the More ❯

at the heart of our operations, ensuring that everything runs smoothly and efficiently. Your expertise will help us optimise our network and deliver exceptional service to our customers. WHAT DOES THE ROLE ENTAIL? As part of your normal duties, whilst maintaining excellent health and safety practices, you will: To … plan, execute inbound and outbound shipments predominantly across ENA but also globally using road and multimodal transportation. Operational and customer service responsibilities for the LLP services for BAT, this role will have direct customer and carrier liaison. To have detailed knowledge of customer's business in … order to work closely with and enhance the customer's distribution network to its clients. To drive and increase customer service levels by driving the identification and implementation of Continuous Improvement initiatives within the defined scope of the responsibilities on a YOY basis Planning & co-ordinating all More ❯

Job Title: Service Desk Manager Location: Milton Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations 🚀 About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced, customer-centric IT … support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental … in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. 🎯 Key Responsibilities: Champion a customer-first culture , ensuring all interactions are professional, empathetic, and efficient. Monitor and improve CSAT (Customer Satisfaction) and NPS (Net More ❯

plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? Reporting to the Service Desk Team Manager, the Service Desk Analyst will form part of a growing team supporting the internal infrastructure of the business. You will … managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover in the event of your … independently on assigned projects through to completion and train other team members on those new technologies To troubleshoot IT issues as requested by the Service Desk Manager Ensure appropriate support documentation is maintained and that the Service Desk knowledge base is appropriately populated and updated. To gain a More ❯

As a Voice/Telecoms Engineer you will be responsible for providing clients with exceptional service, installing and commissioning cloud telephone systems, including Microsoft Teams Calling. Salary: £27,000 - £30,000 per annum Role Overview: As a Voice Engineer with KubeNet, you will be responsible for providing clients with … exceptional service, installing and commissioning cloud telephone systems, including Microsoft Teams Calling. With experience of traditional PBX environment or within the ICT sector delivering VoIP/SIP and IP networks, the successful candidate will join our growing Voice team and support our wider service desk and business support … telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Support internal KubeNet teams More ❯