Wolverhampton, West Midlands (County), United Kingdom
Siemens Healthineers
CustomerService Engineer - Imaging Equipment - Field based (West Midlands and surrounding areas) Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1) Siemens Healthineers is recruiting for a CustomerService Engineer to install, troubleshoot, repair, and maintain to a high standard … a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What … are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment More ❯
Gloucester, Gloucestershire, South West, United Kingdom
i2i Independent Recruitment Consultancy Ltd
CustomerService Representative Location: Gloucester Salary: £23,000 + Bonus Hiring Multiple Candidates £23,000 base salary plus annual team bonus | 35-hour working week | Fun team incentives | Ongoing career training and development | Clear opportunities for progression | Free onsite parking | Supportive and inclusive work environment What Youll Be … Doing: Responding promptly and professionally to a wide range of customer queries across various communication channels. Keeping customers updated when follow-ups are required or when arranging service engineer visits. Performing initial triage of connectivity issues and escalating or scheduling engineer support where necessary. Assisting potential customers in … understanding the companys products and packages. Working collaboratively with colleagues to ensure customer needs are met effectively. Recommending relevant products and services that may enhance the customer experience. What Were Looking For: A strong communicator with a natural ability to connect with people. Excellent interpersonal and listening skills. More ❯
subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a CustomerService Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You … will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯
subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a CustomerService Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You … will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯
subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a CustomerService Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You … will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯
and varied environment. Role In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 CustomerService apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments … support when necessary To document all jobs on the IT support helpdesk Training You will gain experience, whilst studying towards your nationally recognised qualification - CustomerService Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments. Your training will be a via … within the workplace providing you with all you require to be successful. The training you will be completing as part of the Level 2 CustomerService apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your More ❯
like-minded travel enthusiasts is an important part of our business’ success and growth. About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America … Australia and New Zealand. https://uk.travelctm.com/About the Role The purpose of the role is to support the customerservice lifecycle and provide professional, timely, helpful, high quality and consistent customerservice both technical and non-technical before, during and after the customer … and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL. Skills & Experience Skills: Excellent customerservice and interpersonal skills. Strong teamwork and More ❯
Warehouse/CustomerService Operatives Required Location : Chester CH5 Salary : £12.21 per hour Overtime after 40hrs Minimum 40 hours per week Start Date = ASAP Contract type : Temp to Perm Duties of role General Warehouse Duties Picking/Packing Data Entry of online sales using IT system Photographing stock … in a polite and professional manner Stock rotation and moving cages from processing areas to sold shelves and vice versa Organising of stock Answering customer queries over the phone Replying to customer queries via email Excellent CustomerService About the person Warehouse Experience IT Literate Excellent … CustomerService Background Reliable/Good timekeeper. Shift Pattern Monday to Friday Start 8am 5.30pm Occasional Saturdays may be required Send your CV via the apply button. More ❯
Hessle, North Humberside, North East, United Kingdom
Consortium Professional Recruitment
Global Aftersales Manager Location: Hessle Salary: £50,000 £65,000 + Bonus + Benefits Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. Were supporting a globally respected high-tech manufacturer in their search for an Global … Aftersales Manager to lead their technical support and customerservice function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team … of engineers and technicians. The Role As Global Aftersales Manager, youll oversee the delivery of technical support and service works for clients across the UK and worldwide. Youll act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support More ❯
Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
Proclinical is seeking a Junior CustomerService Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customerservice environment is advantageous. Excellent team working skills. Strong customerservice skills. Eagerness to learn and acquire new technical skills. Curious More ❯
Horsham, West Sussex, United Kingdom Hybrid / WFH Options
Morgan Mckinley (Crawley)
We are looking for a CustomerService Administrator, based just outside of Horsham, to work on a hybrid basis for an award winning, innovative team. You will be passionate about giving excellent customerservice, striving to solve problems, with an interest in all things IT/… duties will include: * Helping customers get the most out of their software and guiding them through any queries they may have. * Providing high-level customer support via telephone and email. * Onboarding new customers onto the software. * Analysing customer needs and helping to plan the product's future. * Collaborating … with other departments in the company where necessary. * Contributing directly to user guide and support articles. The ideal candidate will have excellent customerservice skills, with a desire to provide customers solutions. This is a permanent role, being offered on a hybrid basis of 3 days per week More ❯
please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: CustomerService Associate Job Type: Permanent Location: Nottingham Work Mode: Work from Office Ready to utilise your knowledge in CustomerService ? We … have an exciting role for you as an Operation CustomerService Associate. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the More ❯
active role where you will regularly move between departments, including walking up and down stairs, to ensure that documentation and information flow efficiently between customerservice, IT, and stores/warehouse teams. Key Responsibilities: Order Documentation Management: Liaise with the CustomerService team to obtain all … and compliance purposes. Logistics and Administrative Support: Provide administrative support to the stores/warehouse team by resolving system issues by communicating between departments (CustomerService, IT, and Warehouse) to ensure the smooth flow of goods and information. Handling Integration and Go-Live Issues: Act as the primary … administrative process improvements related to order handling, documentation, and communication, especially in the context of using Oracle EBS. Work with relevant teams (e.g., IT, CustomerService, Warehouse) to streamline processes and improve efficiency. Inventory Management : Maintain accurate records of all inventory items using company systems or software. Perform More ❯
your career in business administration within a fast-paced and technology-driven environment. You’ll be providing day-to-day administrative support to our CustomerService and Billing team, helping ensure the smooth delivery of services to our clients. Role Key Responsibilities Support the team with all aspects … maintain CRM and billing systems, ensuring data accuracy and up-to-date records Assist with reporting tasks and internal communications Help track contract renewals, service tickets, and subscriptions Undertake general administrative duties including scanning, filing, and preparing documentation Attend training and development sessions as part of the apprenticeship program … A structured apprenticeship programme leading to a Level 3 Business Administration qualification Mentoring and support from experienced professionals Real-world experience in a busy, customer-focused tech environment Opportunities to build a long-term career within the company after completion Friendly and supportive working environment Access to internal training More ❯
is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customerservice environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customerservice skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customerservice with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯
is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customerservice environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customerservice skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customerservice with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯
Livingston, West Lothian, Scotland, United Kingdom
Simply Solutions (Europe) Ltd
The role is perfect for someone who has proven experience in a similar role in customerservice and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable per annum depending on experience. The core … vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customerservice and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from … initial log through to final resolution, ensuring excellent customerservice each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk More ❯
Bolton, Greater Manchester, North West, United Kingdom
Intercity Technology Limited
Join Our Team as a NOC Tier 1 Engineer ! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing … service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining … customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance More ❯
services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role … bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support … and customerservice for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external More ❯
services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role … bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements – Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support … and customerservice for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external More ❯
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches … the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you … If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customerservice puts a smile on your face then we would love to find out more about you. This role is based onsite at Willerby. Here's why you'll love this More ❯
Digital CustomerService Advisor Shift pattern: Full-time, 5 days a week, 3:30pm-12am (weekend work included) Salary: £25,896. Start date: 12th June 2025. Interviews taking place mid May. Location: Fully on-site, Warrington. An exciting opportunity has arisen for a Digital CustomerService … and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect … role for you. What you'll do: Servicing inbound contacts regarding online account queries. Providing customers with professional and friendly service via live chat, telephone and email. Ensuring data is accurately recorded, including any adjustments, closures, and other processes. Resolving all customer account queries efficiently and in a More ❯
Service Desk Analyst £28,000 - £32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as … resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customerservice, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As … a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯
Service Desk Analyst 28,000 - 32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as … resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customerservice, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As … a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯