251 to 275 of 2,744 Customer Service Jobs in the UK excluding London

in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with … empathy, professionalism, and a focus on delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills … Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency More ❯

UPS Engineer/Service Engineer/Customer Service Engineer to join a global critical power company. The UPS Engineer/Service Engineer/Customer Service Engineer will be responsible for commissioning, maintaining, repairing, and occasionally modifying power protection products. The role requires flexibility, as More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer … maintain cleanliness and safety within the data center. What you ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support … activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer … maintain cleanliness and safety within the data center. What you’ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support … activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. More ❯

period provided Annual Leave: No extensive leave permitted during July, August, and September (peak period) About the Role: We are looking for enthusiastic and customer-focused individuals to join our clients team as IT Support Analysts on a temporary basis. You will be supporting and assisting Schools, Colleges, and … valuable experience in IT support, especially if you’re looking to begin or progress your career in the tech industry. Key Responsibilities: Respond to customer queries and IT issues via telephone, email, and customer portal Log incidents and service requests accurately and efficiently Deliver exceptional customer service to every caller Keep customers informed on the status of their issue or request Manage and prioritise your own workload to ensure deadlines are met Follow internal company policies, procedures, and service standards What We’re Looking For: Proven ability to handle and resolve a high More ❯

markets. Please learn more about Nextbase at . About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … strong focus on delivering an exceptional customer experience at every touchpoint. This role is responsible for driving the vision, building scalable processes and driving cross-functional initiatives that ensure support interactions consistently reflect our customer-first values. The responsibilities of the Global Head of Customer Services will … interact with and support our customers. To be successful in this role you will need to embrace the challenge of constantly gathering and analysing customer feedback and developing systems and processes that supports them globally in terms of support of installation, setup, use and upgrade of Nextbase solutions across More ❯

//nextbase.com/about-us/. About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … strong focus on delivering an exceptional customer experience at every touchpoint. This role is responsible for driving the vision, building scalable processes and driving cross-functional initiatives that ensure support interactions consistently reflect our customer-first values. The responsibilities of the Global Head of Customer Services will … interact with and support our customers. To be successful in this role you will need to embrace the challenge of constantly gathering and analysing customer feedback and developing systems and processes that supports them globally in terms of support of installation, setup, use and upgrade of Nextbase solutions across More ❯

Job Title: Service Delivery Engineer – 24x7 Service Desk – Tier 3 Location: Sittingbourne, Kent Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota) Salary: £35k - £40k (plus benefits) A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in … Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams. If you … the support and installation of a variety of IT and have extensive knowledge and practical experience of the following: Previous experience working in a service desk role, either with a service provider or within a corporate environment Microsoft Desktop & Office Systems Microsoft Server and Virtualisation Technologies Active Directory More ❯

Job Title: Service Delivery Engineer – 24x7 Service Desk – Tier 3 Location: Sittingbourne, Kent Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota) Salary: £35k - £40k (plus benefits) A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in … Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams. If you … the support and installation of a variety of IT and have extensive knowledge and practical experience of the following: Previous experience working in a service desk role, either with a service provider or within a corporate environment Microsoft Desktop & Office Systems Microsoft Server and Virtualisation Technologies Active Directory More ❯

on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to ensure incidents and … problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide support for incidents related to hardware, software, network connectivity and application services … to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities … through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with … your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system Log deal More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities … through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with … your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system Log deal More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities … through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with … your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system Log deal More ❯

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should have a problem-solving attitude … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are … and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical support process Drive ticket resolution within predefined service level agreements Monitor and manage phone queues Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers More ❯

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should have a problem-solving attitude … have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are … and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical support process Drive ticket resolution within predefined service level agreements Monitor and manage phone queues Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers More ❯

on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client's customers within a service desk environment mainly managed by remote access; however, on-site visits may be required. A good technical knowledge is essential to ensure incidents and … problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide support for incidents related to hardware, software, network connectivity, and application services … to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service More ❯

Job Title: Service Delivery Engineer – 24x7 Service Desk – Tier 3 Location: Sittingbourne, Kent Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota) Salary: £35k - £40k (plus benefits) A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in … Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams. If you … the support and installation of a variety of IT and have extensive knowledge and practical experience of the following: Previous experience working in a service desk role, either with a service provider or within a corporate environment Microsoft Desktop & Office Systems Microsoft Server and Virtualisation Technologies Active Directory More ❯

innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

Service Delivery Manager Reigate (Hybrid) Job Specification Job title Job title Service Delivery Manager (SDM) - Business South Base location Reigate inTEC brand inTEC brand inTEC BUSINESS Job type Job type Hybrid Hours per week 37.5 Annual leave Annual leave 22 days, increasing with level of service Reports … to Reports to Head of Service Delivery Hello, we are inTEC Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications … that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Role Profile The Service Delivery Manager (SDM) is a significantly customer facing role that ensures customers have a local and dedicated point of contact regarding ongoing service More ❯

projects to prevent claims for delays. Provide basic calculations for products, consulting the Structural Engineering team when needed. Answer technical queries promptly with high customer service standards. Attend office and site visits to develop relationships and resolve technical issues, providing reports afterward. Uphold a customer-first service culture. Develop and maintain client relationships, with regular communication. Record and monitor customer service issues, including additional costs incurred. Coach customers and conduct product presentations and training sessions. Support colleagues in exceeding targets and meet KPIs. Perform other tasks as required by market and business conditions. Key More ❯

Lucrative new business field sales role selling service contracts Business Development Manager - Service Contracts Area: North West BB CH WA CW FY L LL PR WN The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses … a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the … performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective More ❯

Field Service Engineer Location: Chester and surrounding areas Hours: 8:30 AM - 5:00 PM (Flexible) Salary: £36,000 - £38,000 (DOE) + Vehicle About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of … Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas. Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs). Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM). Update … status and outcomes. What We're Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable More ❯

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure to … Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The role More ❯