251 to 275 of 2,315 Customer Service Jobs in the UK excluding London

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety … equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer More ❯

Job Title: IT Systems EngineerLocation: West London (Hybrid)Salary: £65,000 DOE About the Organisation: Our client is a leading events and venues business recognised for exceptional customer service and operational excellence.The company is currently undergoing a major transformation project to create a dynamic cultural and commercial destination, featuring new spaces, offices, hospitality venues, and public areas. Job … and implement new technologies that enhance business efficiency. Support the communication, assessment, and delivery of changing business requirements. Key Responsibilities: Deliver 1st and 2nd line IT support via the service desk, ensuring timely resolution within SLAs. Provide support and training for key business applications within the events space. Build and administer PCs and servers; monitor systems, logs, and IT … Directory administration . Experience with VMware , SAN storage , SQL Server , and ITIL best practices . Proficiency in endpoint security , ideally with SentinelOne or similar tools. Experience managing third-party service providers. Excellent troubleshooting and customer service skills. Experience supporting Momentus (Ungerboeck) or similar event management systems. Knowledge of VOIP , cloud platforms (SaaS, PaaS, IaaS) , and general networking More ❯

Are you an experienced IT Support Engineer looking for a varied role where no two days are the same? We're working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote and onsite … customers, ensuring systems run smoothly and efficiently. Key Responsibilities for IT Support Engineer Deliver remote technical support to customers via the IT helpdesk Visit client sites to resolve IT service requests and provide hands-on support Log, track, and manage all actions through the helpdesk system Prioritise and manage your workload to deliver the best possible customer service Proactively monitor systems, manage faults, and ensure maximum uptime Support core IT processes including starter/leaver setup, asset tracking, and service provisioning IT Support Engineer Required Skills & Experience Minimum 3 years' experience in a hands-on IT support role Full UK driving licence and access to a vehicle Strong communication and customer service skills (both More ❯

to ensure contractors, consultants, agency staff etc. join the Bank in a timely manner, that necessary documentation is received, and the hiring manager and new joiner receive a positive customer experience. This requires building knowledge of the onboarding journeys for contingent workers that join via procurement channels or the Public Sector Resourcing Framework (PSR). The Network Access Administrator … environment with conflicting priorities at times, both roles will suit someone who can use their initiative, is able to be reactive to the situation at hand and provide excellent service to customers! The role holder(s) will be responsible for Contingent Worker Onboarding Delivering all aspects of Contingent Worker onboarding, working autonomously to deliver required onboarding tasks. Working collaboratively … with the team to deliver excellent customer service through effective communication, reliability, knowledge sharing and being a key contributor. Understanding the different types of Contingent Workers and their requirements. Ensuring correct documents have been received to start the onboarding process and practice accurate data entry on the relevant systems. Creation of the worker's account within One Bank More ❯

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: 24,938 to 26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information … to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service More ❯

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: £24,938 to £26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information … to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service More ❯

ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service standards. Implement and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service … travel between sites required; valid driving licence preferred. Training: Ongoing technical and professional development expected. Essential Experience & Skills 1st/2nd line support experience in a Windows environment. Strong customer service, problem-solving and organisational skills. Proven ability to work under pressure and meet SLAs. Excellent communication and documentation skills. Desirable Experience improving systems or processes. Proficiency with More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager to lead and enhance … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive … continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs Championing health More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Magdalene is hiring a Service Support Specialist to join its Network Operations Centre in the UK. The role is hybrid, requiring 5 days per week at the HQ in St Ives, Cambridgeshire, with the … remainder remote. Youll support a key customer by delivering high-quality administration and customer service, assisting field engineers and contractors, managing maintenance schedules, and updating ticket systems. Responsibilities include monitoring site alarms and CCTV, maintaining trackers, producing reports, and ensuring smooth site transitions. Youll collaborate with NOC colleagues, engineers, and customers in a fast-paced environment. Additional More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A More ❯

to work with cutting-edge software while growing your skills in a supportive, hybrid working environment. To apply for the role of Sage X3 Support Consultant you must have: Customer support experience in resolving software issues Experience of Sage X3 customer support A car and driving licence, able to commute daily to GU52 Right to live and work … in the UK on an unrestricted basis What you'll be doing: Accurately assess customer issues and business impact, assigning appropriate priority levels. Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation. Record details, accurate information and track all support calls from initiation to resolution. Own each case fully, coordinating with colleagues, third parties, and … to support future problem-solving. Identify and address recurring issues, collaborating with the team to implement lasting solutions. Exercise commercial awareness, recognising and progressing opportunities with professionalism. Deliver exceptional customer service, fostering loyalty, advocacy, and business growth What we're looking for - Strong expertise in software testing, troubleshooting and quality assurance. Hands-on experience with ERP systems, ideally More ❯

to work with cutting-edge software while growing your skills in a supportive, hybrid working environment. To apply for the role of Sage X3 Support Consultant you must have: Customer support experience in resolving software issues Experience of Sage X3 customer support A car and driving licence, able to commute daily to GU52 Right to live and work … in the UK on an unrestricted basis What you'll be doing: Accurately assess customer issues and business impact, assigning appropriate priority levels. Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation. Record details, accurate information and track all support calls from initiation to resolution. Own each case fully, coordinating with colleagues, third parties, and … to support future problem-solving. Identify and address recurring issues, collaborating with the team to implement lasting solutions. Exercise commercial awareness, recognising and progressing opportunities with professionalism. Deliver exceptional customer service, fostering loyalty, advocacy, and business growth What we're looking for - Strong expertise in software testing, troubleshooting and quality assurance. Hands-on experience with ERP systems, ideally More ❯

Service Desk Analyst - 1st Line IT Support 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Hybrid working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line IT Service Desk Analyst who is Midlands based, to start in Novermber 2025. This is a superb … client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal … communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line More ❯

part of the Country Range Group, weve been making a difference in the food industry since 1972. With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. Were proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If youre looking … that product and supplier data across all platforms are accurate including product set-up , pricing and promotions. Ensure all integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers Some responsibilities of the role include: Demonstrate a positive, customer-focused, and professional approach. Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture. Share ideas and develop new ways of working to improve company performance and employee engagement. Demonstrate professionalism and deliver an awesome customer experience to both internal and external customers. To ensure the integrity of product and technical data is maintained More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS … Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer service in line with SLAs and company standards. Collaborating with second-line and resolver teams to escalate complex issues. Updating documentation of known fixes and contributing to IT knowledge bases. Ensuring clear communication with users by providing updates and guidance … in non-technical terms. You'll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn. Strong communication skills - confident speaking with users and explaining technical issues in plain language. Respectful, professional, and aligned with Codestone More ❯

and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. Job Purpose With a key focus on customer service, you’ll be part of a team of engineers responsible for the support, maintenance upgrade, and expansion of infrastructure services across Outcomes First Group’s large estate … participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure. Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business. Provide direction and supervision of resellers and partners on the design and support of … offices. Assist the planning and implementation of new or improved network integrations following business acquisition or expansion. Serve as one of the primary points of contact for suppliers and service providers. Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies. Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti More ❯

and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. Job Purpose With a key focus on customer service, you’ll be part of a team of engineers responsible for the support, maintenance upgrade, and expansion of infrastructure services across Outcomes First Group’s large estate … participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure. Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact. Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business. Provide direction and supervision of resellers and partners on the design and support of … offices. Assist the planning and implementation of new or improved network integrations following business acquisition or expansion. Serve as one of the primary points of contact for suppliers and service providers. Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies. Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. The role Technically minded … an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills and knowledge as you carry … long-term relationships with new and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Scotland area in line with the business strategy. Work More ❯

to help them achieve their business outcomes through delivering a comprehensive range of technology-focussed support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The Procurement Advisory Consultant will join our growing diverse team of experienced IT procurement professionals to … services for software assets by defining and implementing a professional, structured, and repeatable process resulting in optimal commercial routes for renewals and new purchases, based on existing and planned Customer strategies. These activities will be delivered to a portfolio of mid-size UK-based business through to global enterprises through a managed service framework. The overarching function of … Consultant will also provide ad-hoc support to pre-sales/sales effort as an evangelist for the potential range of Procurement related services that may address a specific customer need. KEY RESPONSIBILITIES: Proactively review renewal and new-purchase transactions for Customers with a managed service to ensure that the activity results in the optimal financial and strategic More ❯

to help them achieve their business outcomes through delivering a comprehensive range of technology-focussed support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The Procurement Advisory Consultant will join our growing diverse team of experienced IT procurement professionals to … services for software assets by defining and implementing a professional, structured, and repeatable process resulting in optimal commercial routes for renewals and new purchases, based on existing and planned Customer strategies. These activities will be delivered to a portfolio of mid-size UK-based business through to global enterprises through a managed service framework. The overarching function of … Consultant will also provide ad-hoc support to pre-sales/sales effort as an evangelist for the potential range of Procurement related services that may address a specific customer need. KEY RESPONSIBILITIES: Proactively review renewal and new-purchase transactions for Customers with a managed service to ensure that the activity results in the optimal financial and strategic More ❯